Cancelling a Service Requests

How do you cancel a service request?

Calling them and letting them know?? That's what I would do.

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How to cancel a service request?

I had been running the Ipod in the car and noticed it had gone into the red. I turned it off and it went off normally. When I got home I hooked it to the computer to charge and it froze up completely, no response to anything, hold button, click wheel, weirdest yet, the backlight stayed on permanantly. And the computer did not recognize that it was even connected in Itunes or as a drive.
So I freaked out a bit and after an hour or so while( after trying what I could which was basically holding controls down and flipping the hold button off and on ) I gave up and put in a service request, and went to bed.
The next day, I noticed that the Ipod was dark ( which I expected since the battery was almost gone and the backlite was stuck on ). But just for fun I press the clickwheel on and lo and behold, it came back on as normal. I hooked it up to the computer as usual and it was visible to Itunes and the computer as it should have before. So I went through the reset process just in case and relaoded my music.
So I guess there should be a 6th "R" Let it sit over night and see if it still screwed up the next day
Now I'm stuck trying to figure out how to cancel a service after already receiving the return box Which was very fast by the way. Like, 2 days. Anyway, I looked all over the support site and could not find anything that looked like what I needed.
Does anyone have any idea what I need to do to cancel the service request?
Mike
Dell Dimension 8400 Windows XP Pro
Dell Dimension 8400 Windows XP Pro

Call apple...
Apple Phone Numbers
btabz

How to resubmit a cancelled apple service request?

I submitted a request to get my iPod nano 1st gen recalled. I got lazy and never sent it in, in time so the status got cancelled. I don't know where to resubmit it, and it won't let me do it again with the serial number. Any help helps ;), thanks.

You will need to call AppleCare.

How do I delete a Dependant Activity that was accidentally added to a Service Request?

It does not let me "delete" the activity, any other I add I can delete. Also I tried to "Cancel" the Service Request, and it gave me an error, shown below.
Any Suggestions? This is the second time I have had this issue, but before I was able to cancel the Service Request for the User. This specific Request has already been worked, and they are just trying to close it, and that is where they saw that the dependant
activity was used instead of Manual Activity, and they can not close it.
FYI, we do NOT have change management turned on yet, we are fairly new to SCSM.

Was the activity already in-progress or pending? Once an activity has a status, it can no longer be deleted. This is based partly on ITIL principles as well as Service Manager's design. Once an activity "exists", it should only be pending, on hold,
in progress, completed, or skipped (or canceled/failed when things go wrong).
In my opinion, if you accidentally add an activity, you should simply set it to "Skip" and it won't interfere with your work item any longer.
You're free to delete activities that have no status (indicated by the yellow "star" icon on the activity). Typically activity templates will not have a status so you can easily add/remove them from a work item template. However, once you submit
a new activity to an existing work item, SCSM's workflow engine will set that activity's status which will prevent you from deleting it.
So, basically, if you see the star icon, you can delete the activity..otherwise, just set it to skipped.
If you want to get technical, you can use powershell or the SDK to really delete any activity, but there are pitfalls to watch out for. For example, if you delete an activity, make sure you adjust all the other activity's SequenceId values or the activities
probably won't run through their lifecycle properly.
As for the error you got when you tried to cancel it the first time, I'm not sure what caused that.

Erroneous service request

I put down the wrong problem in my service request. Can I change this? Should I cancel the service request and make another one? Will they figure it out, and still repainr it?
I put down that the screen was continuosly blank, but its not that, the screen looks fine, there is no response when pluged into a computer.

yeah it's probably best to cancel it and make out a new request.
otherwise at least put in a note with your ipod saying what your problem really was.

Cancelling a product service request?

How do I stop a service request before Apple ships one of those boxes to my mailing address?

Contact Apple by phone or E-Mail..... I do not know the Apple support number so you will have to add some effort into this and do some searching!

Cannot edit Service Requests or Service Offerings in SM Console

I have been working on a Service Manager deployment for the past few weeks and yesterday I lost the ability to edit a Service Request or Service Offering when going to the Library, highlighting the object and the clicking Properties. I am using the
console on the server itself. I have no remote consoles in the environment. I see the properties display for a moment, then disappear. The navbar on the left is there, but the main window is blank. Both OK and Cancel buttons are
grayed-out. I can add a request to an offering or publish a draft by using the options from the Tasks pane. I can edit properties of other objects. Before yesterday, I could edit request and offering objects. I am not
aware of any changes made to this system other than attempting to install the Exchange Connector v3 and it will not install. (I've posted a separate question to the Connectors forum.) There are no corresponding events in the event logs when I attempt
to open the properties. This behavior applies to the canned offerings and requests as well as offerings and requests I have created.
All suggestions welcome.

A little more information about the property form behavior. When the property form window first appears, the form content is visible with what looks like a progress bar. This disappears in less than a second. All that is visible is
the left navbar (General, User Prompts, Map Prompts, etc), the OK and Cancel buttons and a lot of whitespace where the form usually appears. After a variable number of seconds, anywhere from 3 to 10, the OK and Cancel buttons are enabled. I uninstalled
Service Manager and reinstalled re-using the Service Manager database. The property form behavior remains the same. I hope someone has fixed this before.
Thanks

How do I cancel a service order so I can get a new box

Need help I want to cancel an old service request so I can request a new box

only post something once if its a ?? 'k or else we end up looking at the same ?? 5 times!! ver. tiring
~banana

Service Requested what does that mean?

Hello everyone,
i checked the repair service of my Ipod touch 4g and is says since two days "Service Requested". Do i need to send my Ipod first ? Or what do i need to do ?

In the Email is says:
To ensure proper handling of your service request, take your product to The UPS Store. Please visit The UPS Store locator and enter your zip code, then click Find. (Please note that using a UPS Drop Box or any other UPS location--other than The UPS Store--will likely result in unnecessary fees, shipment delays, and possibly the return of your product unrepaired.)
Please print this email and take it along with your product to The UPS Store. Do not include any other items, such as headphones or a power adapter, as they will not be returned to you.
At The UPS Store, please be prepared to provide your Repair ID, which is A91822557. This Repair ID should be available in the UPS system within one hour of the time the ID was created. If The UPS Store has no record of your Repair ID, you may need to wait a few minutes. The UPS Store will supply the packaging, ship your product to Apple using the Apple Corporate Account work order, and not bill you for this transaction.
To avoid cancellation of this service request, you must return your original IPOD TOUCH (4TH GENERATION) to Apple within ten (10) business days. If you no longer require service, simply disregard this email.
So i have to take it to the store and the will give me a box for my ipod right ?

Correct confirmed account doesn't appear in service request

Hi guys,
let me brief my requirement:
In IC webclient the service request is picking just previously cancelled conformed account as activity partner but not the current confirmed account.
Th process to create the issue : Go to Account Identification screen->search an account and confirm it->click cancel button to cancel the confirmed account->then search another account ->confirm it->click on service request.
Now service request shows previous account as activity partner.
I debugged the code of eh_oncancel in do handle event of viewset ICCMP_BP_DETAIL/BuPaDetB2BVS and found nothing wrong.
Please help me with your suggestion if i am missing any thing else to investigate.
Regards
Snehasish

i debugged the Global data context where entities like CURRENTBT,CURRENTCUSTOMER are set and from there service request gets details for its partner values in entity BTPARTNER.but I can see CURRENTCUSTOMER is set to the confirmed account but in CURRENTBT of entity type BTOrder i can see BTPartner(BTOrder->BTOrderHeader->BTpartnerset->BTPartner) which has previous BP which was confirmed earlier and cancelled.
But i couldn't find where exactly is this CURRENTBT is set in GDC (Global Data Context ) so that i can check why this is picking previously cancelled confirmed account in BTPartner entity relationship of BTOrder.
Can you guys help me out here.
Regards
Snehasish

If you ever decide to cancel your service

Things to keep in mind if you ever decide to call in to cancel. Disconnections are now on the scorecard for representatives and there are incentives to cancel as few lines as possible.. In fact canceling too many lines in one month could effect how much the rep gets paid. what that means is not receiving bonuses and not receiving commission .. So it's come to the point if you calling to cancel your service you're actually threatening that representatives paycheck ..or even the poor guys job!! It is this bad!! They have to stay at about one disconnects per hundred calls .As a result many customers are being lied to and told that the line is canceled when it's really put on a three-month suspension.. Customer calls back in and says I thought I canceled the line.. The agent also has to go through a comprehensive list of alternatives what they call save offers. Number one is show concern n express shock but it goes all the way down till they pretty much recommend doing an assumption of liability or repurpose the line or put the line on hold etc. etc.try their best to go through the list and do their best to talk you out of it..
So the two things to keep in mind here as a result are
1) call back the following day to make sure it was canceled
2) it won't be easy. It may take a long time on the phone with them
Also if it concerns you that this stuff goes on, definitely write to Verizon and express your concern

Not sure where you've gotten all of the information from, but if they persuade you to keep your service, then that is on you.
Now if you request to cancel and instead they suspend your service when you have told them to cancel, that is an entirely different subject which would likely end up with Verizon in court.
As for the calling in and telling them you've died, you're right, they will waive the termination penalty if there is one. But only after you are able to produce a death certificate. If this wasn't required to be produced people would be calling up left and right claiming they've died to get out of an ETF.

BT won't cancel my service with out paying cancell...

Hi i am having problem on cancelling my service with bt without paying cancellation charge. The reason why i want to cancel is that i am not happy on how i was handled while i was having problems with my bt services specially when cancelling my service.
Iv'e been with BT for a month now and i regret on joining BT because
1. The engineer who connected our service was rude just because we asked him to extend the connection to our room he was unhappy the whole time with us and he did not do his job well, he did not stick the wirings and the connection box in the wall so it got cut off easily also they can't fix my dropping connection issue i had since i joined them so instead of the promised of 36-56mb i should get the connection always drop to minimum of 1mb-6mb and i have payed for this service eventhough im not getting the service i was promised which i beleive is a "breach of contract" iv'e been trying to call bt technical issue and the wait time is too long minimum of 30mins, and max of more than one hour. When i got connected to them they can't actually fix my issue so they have finally decided to get an engineer to fix my wiring and my connection, after cancelling my work on our suppose day of visit the engineer did not turn up without even BT letting me know the reason why. I called technical issue regarding about this again and again they said they are very sorry and they will make sure the engineer will turn up so they booked me for an engineer vist agai, and again the engineer did not turn up. So i am really unhappy of what happened so i decided after all this issues not getting my service fix and still i payed for it i will just cancel BT. The most annoyingly part is i got connected with 3 cancellation team and 3 technical team and connections got cut off and they did not give me a call back after spending 3 hr of my time trying to cancel my bt service. When i finally get to speak with them properly, cancellation team said only technical team can cancel my service without getting service charge and technical team said they are sorry that engineer did not turn up but they couldn't help me only cancellation team can cancel our service without getting charge. And so they transferred me to cancelation team same thing they said and transfer me to technical team again and after waiting for 1 hour with no answer from technical team i just put the phone down waisting 6 hours trying to get this issue fixed all they said was sorry it is BT's fault but we can't do anything about it its our policy. So what should i do now im so frustrated iv'e been very nice and calm with them.
Solved!
Go to Solution.

Hi mpagador,
Thanks for posting. I called you yesterday at 11 as requested and again at 2. I left a message on your landline on both calls. I also called again this morning and left another message. We'll be in touch again tomorrow.
Cheers
David
BTCare Community Mod
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I need to Cancel my Refund Request form

Hi,
I need to cancel my refund request form that I just filled.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Please help me.

shom27 wrote:
I need to cancel my refund request form that I just filled.
please contact Skype customer service
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I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Service request question with iPhone 4

Tody I requested a service on my iPhone 4 and did all the steps they required, and it went successfully. I took my iPhone to the UPS store and gave it to them while giving them my repair ID. Later I realized that I needed to change the return address so I called Apple and while I was doing this someone in the dispatch department cancelled my first service request. The representative that I had talked to was kind enough to create a new one for me and that worked out but I had already given my iPhone to the UPS store with the old repair ID. Should I be worried that I will not recieve my iPhone back now that the repair ID I used to give the iPhone to the UPS store has been cancelled? The representative told me that the dispatch department would take care of everything, but I am still worried that now I might not get my phone successfully returned...

Hello Blowem,
call Apple Support back maybe in the AM
tomorrow to see if they have all of your
info correct. Make sure you have your serial
number and all of the UPS data on hand.
Be patient and polite. I have never had anything
but excellent support from Apple. Hope this holds
true for you.
Good Luck,
A

You cannot cancel a change request with status New.

We're just starting to dive into SCSM. We created a test Change Request and now want to delete / cancel it. When we try, we get a message
"You cannot cancel a change request with status New."
Is there an easy way to remove this?
Orange County District Attorney

Hi, a Little late but..
This is a problema from your 3 scsm services, maybe in your principal or secundary server. You must to restart services in an special order and delete application cache.
Please review
http://www.systemcentercentral.com/scsm-2012-tip-all-workflows-stuck-in-new-status-and-never-completing-issue-and-workaround/
it Works!
If you have principal and secondary do it in both servers.
I think this problem is for bad performance in databases and application, so review your hardware design, and logical, so review workflow performance too.
For items when state new, you must change it to inprogress with smlets

Cancelling a Service Requests

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