Cannot "Remote Control" Users in a RDP (TS) server.

So, I have a few Terminal servers (now called Remote Desktop Servers) setup and running, various Operating systems, but all 2008r2 and above.
All of them are having an issue that has cropped up over the last few months. Either in Task manger, or in the Remote Desktop Manger, I cannot right click and select "Remote Control" to see what a user sees.
As you can see the, connect and Remote control are Grayed out. Although on some of the servers, I can connect, that disconnects the user from the system.
I cannot find a setting that allows me to unlock this ability.
I am an admin, and I can provide any information that you need.
Thanks!
Rule your day, you never know when it might be your last.

I am remoted into the server, and running the manager from the remote session.
I see the same behaviour from the console session of the server.
Rule your day, you never know when it might be your last.

Similar Messages

Cannot remote control clients in another domain

Hi,
I have successfully rolled out SCCM 2012 clients with SCEP to machines in our current domain but I now need to do the same to another domain (in a two way trusted forest/domain). I can install the clients without any issue (by adding the DNSSUFFIX argument
to the client push so it can find it's way home), and they are reporting back in successfully including inventories.
However I cannot remote control any of these clients from the console, I've added a domain admin account (from the trusted domain) as a viewer and I've added the Windows firewall exceptions in the agent details. I can get to these clients without any
issues, tracert is fine so I know the routing is good.
If I try and connect I get the generic "Cannot connect to computer" (after "initiating security handshake"), if I do it direct from the Remote Control client I can remote control the client after dismissing the warning "Remote computer
identity cannot be identified". But I understand that this uses NTLM rather than Kerberos.
What have I missed ? I had all this working in SCCM 2007 without any issues so pretty sure the underlying infrastructure is sound.
Any help gratefully received and thanks for taking the time to read this.
Brian.

Thanks everyone for taking the time to reply - I'll put this is the one reply it's easier !
@Jason
Interesting about the DNSSUFFIX thing, there are DNS forwarders back to the domain and it seems to find its way home. When I had SCCM 2007 I used the SMSSLP parameter for the client install, I can't do that in SCCM 2012 hence the DNSSUFFIX parameter.
CmRcViewer.log has been very helpful, I didn't know that one existed - I guess I have some kind of lookup issue going on ;
Address Lookup failed for the target host: WSUSTEST.
No such host is known. (Error: 80072AF9; Source: Windows) CmRcViewer 03/12/2014 11:40:52 13048 (0x32F8)
Address Lookup failed for the target host: WSUSTEST.
No such host is known. (Error: 80072AF9; Source: Windows) CmRcViewer 03/12/2014 11:40:52 13048 (0x32F8)
Failed to connect to remote system. This can be caused by several conditions: system is turned off, system cannot be reached, windows firewall blocks TCP Port 2701, or remote control feature is disabled. CmRcViewer 03/12/2014 11:40:53 13048 (0x32F8)
Sending 'Remote Control session failed to start' status message for session with remote system WSUSTEST CmRcViewer 03/12/2014 11:40:55 13048 (0x32F8)
@NolanC
The issue is from the console - I can connect via FQDN or IP but get the warning "The Remote computer identity cannot be verified".
@Joyce
See the extract above, thanks for pointing me towards this log. I can confirm that the correct Firewall exceptions are in place and the membership of the ConfigMgr Remote Control Users reflects the permitted viewers in the client settings.
Just seeing if I can resolve the lookup issue, DNS seems to fine ! Unless I've missed something in SCCM.

Remote control user object fail

I have ZDM7 SP1 with hot patch 6 on Win2003 (eDir 8.8.1).
I config remote management Policy to User & Workstation Objects.
But I try to test Remote Control functtionalty,find Remote Control
Workstation is successful But User object is fail....
I try to install TID 2974098 to replace xtaddr.dll but the problem still
occur......
Anyone know how to fix it ??
wyldkao

wyldkao,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Do a search of our knowledgebase at http://support.novell.com/search/kb_index.jsp
- Check all of the other support tools and options available at
http://support.novell.com.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://support.novell.com/forums)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://support.novell.com/forums/faq_general.html
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
http://support.novell.com/forums/

Remote control users = screen goes crazy

Whenever I try to remote control some users not all. It causes my remote
control screen to do funny things like it will turn all white and I can't
see anything. But when I remote control them by their workstation
everything works just fine. What could cause such a thing? I don't
understand why it goes all crazy when I select a user but everythings fine
when I select the users workstation.
Thanks

joe,
It appears that in the past few days you have not received a response to your posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com/ to search the knowledgebase and check the other support options available on that page under "Self Support" and "Support Programs".
- You could also try posting your message again. Make sure it is posted in the correct newsgroup. (http://support.novell.com/forums)
If this is a reply to a duplicate posting, please ignore and accept our apologies and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
http://support.novell.com/forums/

ZCM 11.2 cannot remote control across WAN

ZCM 11.2 appliance (sole Primary). There is a satellite located across the WAN at my other office. It is still at 10.3. Just completed upgrading from ZCM 10.3 appliance to 11.2 appliance. I can remote control any PC on my LAN. But if I attempt to remote a device across the WAN, I get an error: "Rights Authentication failed. The managed device was unable to contact the ZENworks server." I tried this too many times with my satellite and now it gives me this error: "The managed device is blocked from accepting Remote Management requests since the number of consecutive unsuccessful attempts exceeded the configured limit." The only cause I have seen listed for this is time not in sync. But I believe I have everything in sync. Any suggestions for how to fix this?
Ken
PS. nntp access to the forums appears to be down. I had to use the web interface to post this.

On Tue, 01 May 2012 14:01:25 GMT, Shaun Pond
<[email protected]> wrote:
>KeN,
>
>d'oh! And yes, NNTP was down :0
After posting via the web interface, I saw Kim's notice. :-)

Remote desktop users lost overnight on windows server 2008 R2

We set up a group in active directory to allow certain users access to this Virtual Machine.
I am able to go into the the remote Users of the VM and add this group from active directory.
Every Morning i have to re-add this group as it has gone at some point. There is nothing i can see that would cause this.
Would anyone have any suggestions?
Thank you,

Hi,
According to your description, it seems that the domain Users added in the remote desktop users group disappeared after the reboot, right? What are the operating systems of the clients and server?
In addition, you can try to add domain users to the Remote Desktop Users Group via Group Policy to see if the issue persists. For more detailed information, please refer to the link below:
How to add "Domain Users/Group" to Remote Desktop Users group on Servers using
Group Policy ?
Best regards,
Susie

[wls8.1 sp.3] cannot remote start with node manager on another server

In this domain run on 2 physical servers in windows 2003. In machine that has admin server can start with node manager but another machine without admin server cannot remote start . when i remote start , the node manager has facing error messages as below:
# AT "node manager monitoring" in weblogic admin console
[[NodeManager:300033]Could not execute command ping on the node manager. Reason: weblogic.nodemanager.NodeManagerException: [CommandInvoker: Failed to send command: 'ping to server 'null' to NodeManager at host: 'xxx.xxx.xxx.24:5555' with exception Connection reset by peer.. Please ensure that the NodeManager is active on the target machine].]
# AT "nodemanger.log" has facing error messages as below:
<Aug 20, 2008 7:34:07 PM ICT> <Info> <[email protected]:5555> <NodeManage r started, log messages being written into file C:\bea\WEBLOG~1\common\NODEMA~1\ NodeManagerLogs\NodeManagerInternal\nm_server02_08_20_2008-19_34_03.log>
<Aug 20, 2008 7:59:58 PM ICT> <Warning> <Security> <BEA-090476> <Invalid/unknown SSL header was received from peer server01 - 10.208.50.23 during SSL handsha ke.> <Aug 20, 2008 8:00:11 PM ICT> <Warning> <Security> <BEA-090476> <Invalid/unknown SSL header was received from peer server01 - xxx.xxx.xxx.23 during SSL handsha key.>
I would REALLY appreciate any suggestions as to what might be the cause or what i could try.
Thanks ....

Hi,
It is up to you to decide whether you want to use nodemanager or not.
It does not make any difference if the server is started via script or nodemanager.
if i want everything (AS, MS, and NM) to come up at server boot i need to set each of them up as windows services (which is what i have at the moment) but this wont allow me to use the node manager ==> Yes this statement is correct.
You can either set AS and MS as windows service (or) AS and nodemanager as service.
Thanks,
Sharmela

How do I remote control a user in remote desktop services in Windows Server 2012?

Hello,
we currently operate in a 2008 R2 environment with the majority of clients connecting to our terminal servers. We use the remote control feature in terminal services manager to connect to a users session when a user phones our helpdesk with
a question / issue.
Just today I've installed 2012 server on a hyper-v virtual machine to have a play with it. I've installed the Remote Desktop Services and noticed this remote control feature is gone. I can still log off or send a message to a user, but I can
no longer remote control their session.
I've seen one or two other posts stating this feature has been removed completely.
So, a couple of questions:
1. How on earth do I "shadow" or connect to a users session now?
2. If I have to go third party to get this functionality back, what's the best software on the market for this and does it support remote connecting of users who have their RDP session span multiple monitors? (2008 R2 doesn't)
3. Will Microsoft ever bring this feature back? as at this stage I doubt we would move to 2012. This is the one feature that is crucial to the day-to-day running of our helpdesk.
Cheers.

A large percentage of our IT support business is through remote management. Most of our large enterprise customers are Terminal Server environment (now called Remote Desktop - why does Microsoft have to change EVERYTHING - how would they feel if I changed
the colour of the sky from blue to red just because I could?).
Last week, after much expense to the customer (and realising that there WOULD be some cosmetic headaches to contend with Server Management) we installed a new "Remote Desktop Server" for them and shifting them from 2003 - a big leap so we discovered.
During deployment it came as a HORRIFIC surprise that we could not remote control user's sessions!
Yes, we ARE to blame for not fully realising the cock-up Microsoft has made for us. We should have fully researched every detail of what changes they made and what they have robbed us of.
Firstly, the removal of the ability to fully manage user's sessions came as a HUGE blow!
The remaining multiple issues that followed (including the hugely cumbersome and SLOW way of accessing user's sessions and the false information that the console was reporting users logged in when they had already logged out) suddenly resulted in us decommissioning
the new 2012 installation in favour of a 2008 R2 installation.
Some may ask; Why not use "Third Party" apps to counteract the issue? Firstly; why spend MORE and why use a third party app that "is as" cumbersome to use just because of a freaking feature that Microsoft deemed a "security risk" - for G.D sake!
We have now been directed by management to convince customers that a move to 2012 is NOT recommended - good choice boss, I love you!
The question is; will Microsoft re-implement this feature and fix Server Management performance/accessibility in a future release before 2008 R2 is no longer available? Probably not - it looks like their stubbornness to forge ahead with their craze mind-set
of transforming their products into something that is now annoying millions (including their bloody push towards everything-cloud which NONE of our customers want anything to do with).
Microsoft! Get us back on to your side and take a step back, take a deep breath and listen to consumers!

Allowing the domain users Group to SCCM 2012 Remote Control

Hi There,
been working on this issue for the last few days now and its frustrating the crap out of me. My company has requested for all Domain users to be allowed to Remote Control to everyone's computer. This is so that users will be able to show each other how to
use in house application. In SCCM 2012 console, I've added the Domain users to the Premitted viewer tab. I've also added the domain user group to the administrative user section, added the Remote operator role and assigned the
ALL security scope to it. On another machine, i run the CMRCviewer to this machine and it prompts for username advising me the one i provided isn't authorized. when i check on the targeted machine, i can see domain users populated in the ConfigMgr
remote control user group
It seems only domain admins have rights to Remote control in. i've only got one client setting defined (default policy).
the interesting thing is the following layout
WINDOWS XP ---> WINDOWS 7 prompts for username
WINDOWS 7 -----> WINDOWS XP works
WINDOWS XP -----> WINDOWS XP works
WINDOWS 7 ------> WINDOWS 7 prompts for username

Hi Dave,
1) yes domain users is part of the configMgr remote control users". CMRCSERVICE.log shows the following
=== Starting security handshake ===
CmRcService
11/03/2013 10:44:29 AM
4808 (0x12C8)
HandshakeWorker failed..
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
Security filter server: DoHandshake failed..
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
m_pSecFilter DoHandshake() failed. CmRcService
11/03/2013 10:44:29 AM 4808 (0x12C8)
DoHandshake failed on server side.
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
Failed to do Handshake in Server.
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
Failed to create security context.. Security Handshake failed.
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
Failed to validate Security requirement..
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
Failed to complete the RDP connection..
The logon attempt failed (Error: 8009030C; Source: Windows)
CmRcService 11/03/2013 10:44:29 AM
4808 (0x12C8)
i've confirmed this user is part of domain users as well.

Problems with remote control and user accounts - error 1759?

We're running:
-XP Pro SP2 clients with Zen SP1 IR3a agent, 4.91 SP2 Netware client.
-We are NOT running Middle Tier.
-Novell servers are running Netware 6.5 SP7, E-directory 8.7.3.10b or 8.8.
-Zen server is also SP1 IR3a.
We have no problem using remote control on workstation objects. We are having intermittent issues with remote controlling user objects. When the issue occurs, we receive the following error, "Error 1759: The selected user is not logged in on any workstations" even though the user is in fact logged in. After some more research, it appears that the "networkAddress" attribute of the user object is blank so we feel that this is the root cause. My question is what would cause the networkAddress attribute to randomly not update? For instance we had a user (verified his login) who we could not remote via the user object (workstation object worked). We checked his networkAddress attribute and found that it was empty. User rebooted and logged in again and his networkAddress attribute populated, and then we could remote control him via the user object. Now this isn't always the case after a reboot. There doesn't appear to be any pattern to when the networkAddress attribute does or does not update. In fact, this particular user has a laptop so he boots it up fresh every morning yet he was not showing a network address when he logged in initially today.
We've followed the troubleshooting steps in Novell Documentation without any success. Is there anything else that we might be missing, especially with respect to getting the networkAddress attribute to update? We ran a DSreport on that attribute and found about 500 out of a total of 1500 users had no networkAddress. Some of those are sure to be legitimate but that number is much too high for the number of people that should be in the office.
I've read some older threads on the subject but none of them really provide a firm solution. Also most of the older threads reference Middle Tier which we are not using.
Thanks in advance.

> 4.91 SP2 Netware client.
You could try this TID:
"A user will no longer have an entry in their "Network Address" attribute
even though they are logged into the eDirectory Tree."
http://www.novell.com/support/viewCo...1262&sliceId=1
"Resolution"
"This was fixed in the 4.91 SP3 client. NWFS.SYS was modified so that it
will check the monitor connection on a reconnect and if it is not connected
close the connection and try and get a new monitor connection to the tree.
Prior to the 4.91 SP3 client, the solution is to have the user login again
so that it issues the NDS Finish Login request again that will populate
Network Address again."
Regards
Rolf Lidvall
Swedish Radio (Ltd)

Win2k8 Remote Control Not Working With SRSS 4.2 + SRWC 2.2

Hi there.
I have an install of Windows Server 2008 (32bit) with SRSS 4.2 & SRWC 2.2 setup. I was previously on SRSS 4.1 & SRWC 2.1 and having the same issue I am having now, which to me tells me this problem is unresolved or i'm being a total muppet. (hopefully not the last one)
Windows Terminal Server environments has this awesome remote control feature where you can login to an RDP session which is already active and take control of the session while the end user is still logged in.With Server 2003 this works perfectly fine- it's brilliant. WIth 2008 it is a nightmare. It works for a split second and then closes off. The end users session also gets locked out (not logged out) and they have to put their windows credentials in to carry on working again.
Now... I can remote control users who are logging in via Remote Desktop on Windows XP/Vista etc.. but I can't with the Sun Ray Sessions. Does the SRWC 2.2 fully compatible with RDP 6.1 or is there any information anyone can give me to point me in the right direction of resolving this issue, like I said.. Win 2k3- Works like a dream....
Any help would be greatly appreciated.
Regards
- Joe.

I just realised I hadn't posted the logs from SRSS Server with the issues. I have just tried on another WIN2K8 Server which wasn't configured by myself or my company and the same symptoms occurred. See logs below:
Oct 1 10:58:06 ESL-SOLARIS-SPARE kiosk:uttsc[4095]: [ID 702911 user.notice] /opt/SUNWuttsc/bin/uttsc[104]: 4116 Abort
Oct 1 10:58:06 ESL-SOLARIS-SPARE Sun Ray Connector proxy:[4117]: [ID 855542 user.error] Child closed socket prematurely, session shutdown
Oct 1 10:58:06 ESL-SOLARIS-SPARE kiosk:uttsc[4123]: [ID 702911 user.error] /opt/SUNWuttsc/bin/uttsc exited with error code 134 - exiting
Oct 1 10:58:06 ESL-SOLARIS-SPARE kioskcrit: [ID 702911 user.notice] Info: critical application uttsc (pid=3902) exited with non zero status: 134
Oct 1 10:58:06 ESL-SOLARIS-SPARE kioskcritd[3752]: [ID 422571 user.info] Info: a critical application has exited.
Oct 1 10:58:06 ESL-SOLARIS-SPARE kioskcritd[3752]: [ID 126805 user.info] Terminating Kiosk Primary Session ( pid=3902 )
Oct 1 10:58:06 ESL-SOLARIS-SPARE kioskcritd[3752]: [ID 308018 user.info] kioskcritd stopped
Oct 1 10:58:07 ESL-SOLARIS-SPARE utauthd: [ID 794400 user.info] SessionManager0 NOTICE: EMPTY: ACTIVE session
Oct 1 10:58:15 ESL-SOLARIS-SPARE kiosk:utkioskconfig:refresh[4381]: [ID 702911 user.info] Enabled Kiosk Mode for display ':2'
Oct 1 10:58:15 ESL-SOLARIS-SPARE dtlogin[4274]: [ID 118685 user.info] pam_sunray_amgh::[DPY=2] AMGH_SUMMARY: token=pseudo.00144fb78760, username=, AMGH_Done?=NO(Local Session), Details=AMGH is not configured., AMGH_Target=*NONE*
Oct 1 10:58:15 ESL-SOLARIS-SPARE dtlogin[4274]: [ID 976841 user.info] pam_kiosk: pam_sm_authenticate: Initiating Kiosk session with user utku2
Oct 1 10:58:15 ESL-SOLARIS-SPARE kioskcritd[4420]: [ID 190395 user.info] kioskcritd started
Oct 1 10:58:57 ESL-SOLARIS-SPARE Sun Ray Connector proxy:[4612]: [ID 855542 user.error] Child closed socket prematurely, session shutdown
Anyone able to help me out?

11.2.4 Remote Control vs VNC

I have a problem using the remote control with Zenworks (ZCM 11.2.4.0).
Before Zenworks, we used VNC (3.3.9) for the remote control, but since the agent deployment many workstations are not accessible via ZCC.
I noticed this on the workstations in question :
If we install VNC (official version) in addition to Zenworks, where the Zenworks agent has been installed it will destroy almost every files in C:\Program Files\Novell\ZENworks\bin! As a result, the nzrWinVNC.exe no longer exists and the service 'Novell ZENworks Remote Management powered by VNC' disappeared aswell from the list of running services and therefore I cannot remote control the workstations anymore.
I do not understand this behavior.
Is there any effective way to partially restore the corrupted agent (i.e reinstall the RM missing part)? Or otherwise any method that I can follow.
Thank you.

If the ZCM Agent works EXCEPT for Remote Control try the following.
In the ZCC, go into details of the object in the ZCC and configure that
device to "Not install" Remote Management Components.
Force a Remote Refresh (or have someone do it manually on the device.)
Once the refresh is done, Enable Remote Control Components and refresh
again.
This process will tell the agent to remove and then tell it to install
those components. That may help.
And definitely configure a Remote Control Password via your Remote
Control Policy and give it out to your techs. That way if they prefer
VNC to manage devices, they can still do that w/o installing VNC on the PC.
On 5/20/2014 8:36 AM, fnicol wrote:
>
> The thing is we initially had VNC 3.3.9 before we choose ZCM. On some
> workstations, after the ZCM agent was installed we couldn't use remote
> control with both ZCC and VNC...we still don't know why.
> So our IT workers told the users to launch the VNC3.3.9.exe located on
> our network folder in order to get it running as it was before Zenworks.
> But as I explained, this operation deleted numerous files in the Novell
> Zenworks folder, including all remote control files. On those computers
> we can use VNC again but that's it.
> I know it was a mistake from our part, ideally we don't want to use any
> other remote control software (such as VNC, Teamviewer, etc...) except
> for Zenworks remote control (through ZCC).
> Now we have workstations impossible to access to and the only solution
> is to tell users what to do, which can be a bit tedious sometimes. That
> is why I'd like to know a way to recover all the files missing in
> "C:\Program Files\Novell\ZENworks\bin" so that it is working again.
>
> I hope I explained myself well and you can give me the help needed.
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Technical Support Engineer
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

ZCM 11.2.3 Remote Control Issue

I have zcm 11.2.3 MU1 installed.. I just imaged a few windows 7 64 bit computers ... installed agent and novell client.. all seems to work just fine with them (ie policies, inventory etc) BUT I cannot remote control them..I Get a failed to connect to server when I try to remote control (both Ip address and DNS name).. I turned off the firewall and that made no difference.. anyone tell me where to look for logs to see why it is failing on these computers ??.. I can remote control other computers no problem

Originally Posted by roehmdo
thanks - the remote policy if definitely applied to these workstations... looking at the tid,, would these logs exist on the workstation or the server ?
It's all in the TID
Component Name: Remote Management
Enable Debugging:
Device being remoted:
Set agent logging to debug and above with zicon.
Stop “Novell ZENworks Remote Management powered by VNC” service either using cmd or services.msc
Windows workstation set:
Location: HKLM\Software\Novell\ZENworks\Remote Management\Agent
****Location: 10.3 and later: HKLM\Software\Novell\ZCM\Remote Management\Agent
Name: DebugMode
Type: DWORD
Data: 2
Location: HKLM\Software\Novell\ZENworks\Remote Management\Agent
****Location: 10.3 and later: HKLM\Software\Novell\ZCM\Remote Management\Agent
Name: DebugLevel
Type: DWORD
Data: decimal value 10 or hex value ' a'
Location for x64 Windows 7:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Novell\ZCM \Remote Management\Agent
After the above registry changes, Restart “Novell ZENworks Remote Management powered by VNC” service either using cmd or services.msc
Device running the browser performing Remote Management:
In the Remote Management Dialog box, select "More Options" and check "Enable logging"
Log Locations:
Device being remoted:
Windows workstation:
%ZENWORKS_HOME%\logs\WinVnc.log
%ZENWORKS_HOME% \logs\LocalStore\zmd-messages.log
Windows Vista workstation:
%ZENWORKS_HOME%\logs\WinVncApp.log %ZENWORKS_HOME%\logs\WinVnc.log
%ZENWORKS_HOME% \logs\LocalStore\zmd-messages.log
Device running the browser performing Remote Management:
novell-zenworks-vncviewer.txt
location:
Internet Explorer 7 on W2003 or XP: Current user's desktop
Internet Explorer 7 on Vista: last directory browsed from IE 7
Firefox: Firefox directory, for example, C:\Program Files\Mozilla Firefox
From the server used for ZCC to RM:
loader-messages.log
services-messages.log
zcc.log
Thomas

Remote Control and Middle Tier

We have a Middle Tier installed in a DMZ on a separate tree. Logins are ok, Applications are launched and installed, workstations are imported and inventoried however we cannot remote control the workstations.
At the moment I am getting an 1858 Error message (timeout).

http://www.novell.com/support/viewCo...6323&sliceId=1
http://www.novell.com/support/viewCo...8425&sliceId=1
I've never done it myself, but those TIDs may help.
And if either PC is behind a NAT'd Firewall, you will likely have issues.
You could use Port Redirection for the Console ONE pc on your side but if
the PC on the other side is NAT'd, you will have issues too.
Craig Wilson - MCNE, MCSE, CCNA
Novell Support Forums Volunteer Sysop
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.
"tassos g" <[email protected]> wrote in message
news:[email protected]..
>
> Hi Craig, thanks for your suggestion, could you please give me a bit of
> assistance in setting this up, I would much appreciate it.
>
>
> --
> tassos_g
> ------------------------------------------------------------------------
> tassos_g's Profile: http://forums.novell.com/member.php?userid=33638
> View this thread: http://forums.novell.com/showthread.php?t=354046
>

Remote control Tool for non-IT staff

Hi
We currently run ZENworks for Desktops v7 and have a requirement to
offer our financial systems team the ability to remote control users'
workstation without the need to use Console 1. All workstations are
currently Windows XP SP2 or SP3.
1. Are there any 3rd party/Cool tools that can be used to offer remote
control instead of using Console 1?
2. Do these tools require additional roles/rights?
Thank you.

You can use our DSRAZOR for eDirectory/NDS and NetWare product for this.
See the applets called "ZEN Remote Control / Remote View by User" and "ZEN
Remote Control / Remote View by Workstation" in the HelpDesk Examples
section of the DSRAZOR Console. The applets can be customized to your
needs - such as limiting which containers and/or which workstations are
shown, and allowing only remote control or only remote view (instead of
both). After any necessary modifications are made (we can show you how or
make the changes for you), save the applet as an EXE to distribute to the
people who will use it. Having the applet as an EXE means they will not
need ConsoleOne and they will not need the full DSRAZOR product either.
The example applet in the DSRAZOR Console is based on the user's own
privileges. If you do not want to grant these users their own privileges
for remote control / remote view, the applet can be modified to use our
optional Zero Privilege Helpdesk NLM. You would need one NetWare server to
run the Zero Privilege Helpdesk NLM. When you load the NLM you will specify
the name of a group (such as financial systems group). Then only the
members of that group will be able to successfully use the applet, which
they will have as a stand-alone EXE.
An evaluation of DSRAZOR is available from:
http://www.visualclick.com/?source=NVsupZen7r
"Donald Sparko" <[email protected]> wrote in message
news:eaK4m.1481$[email protected]..
> Hi
>
> We currently run ZENworks for Desktops v7 and have a requirement to
> offer our financial systems team the ability to remote control users'
> workstation without the need to use Console 1. All workstations are
> currently Windows XP SP2 or SP3.
>
> 1. Are there any 3rd party/Cool tools that can be used to offer remote
> control instead of using Console 1?
>
> 2. Do these tools require additional roles/rights?
>
> Thank you.
>
> --
>

Cannot "Remote Control" Users in a RDP (TS) server.

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