Custom Notification Mailer

Hi,
Custom Notification mailer was defined and so far its running well. Just compared with the other instance...in other instance were 'Workflow Notification Mailer' is running it sends notification when ever a indent is raised. But in the instance where 'Custom Notification mailer' is configured it does send any notifications...
any idea?
thanks,
baskar.l

Pl indicate why a custom mailer is being used. Pl see MOS Doc 786647.1 (How To Configure Workflow Notification Mailer To Send Email Notification For Only One Workflow Item type/Process.?) on how to create a custom mailer. We used to have a a very basic custom mailer that was successful in sending notifications, but have since gone back to using the default seeded mailer.
HTH
Srini

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