Customer contact in collections

Hi gurus,
I have created in customer master data information about customer (name, fax, email...). When I transfer a customer to a business partner this information appears.
My question is:
In UDM_SUPERVISOR, how can you see this information that I inserted before.
Do I have to active something? becuase it doesn't appear.
thanks in advance

Hi,
If you already signed the collection profile, collection group and supervisor to your BP and if for that collection group an collection strategy is assigned....
Is the company code correctly assigned to FSCM-COL and segments ?
I think that you should check again your conditions/pre-requisits in the collection strategy. The problem may be there...if you try to simulate the worklist (UDM_STRATEGY) do you got any results ?
I dont think that you need to activate anything else.
Best Regards,
Bruno Sousa
Edited by: Morbius on Sep 28, 2010 4:53 PM

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FSCM Collections - Customer Contact Result in the Worklist

Hi Experts,
I have implemented FSCM Collections at my client and they have a question regarding the customer contact result in the worklist.
Indeed when one creates a customer contact and generates the worklist again (via transaction UDM_GEN_WL), it seems that the customer contact Results (code & name) disappear (regardless of the result type or settings in customizing).
Do you know how we can prevent these data from being removed from the worklist during the worklist generation ?
Thank you for your answer !

To all who that might interest: I adressed my questions to a SAP consultant and his answer was the following:
> Regarding question 1: when the worklist is generated, why is the Last Contact Date not updated ?
This is controlled by customizing and whether field u2018reachedu2019 is flagged or not in the u2018result codeu2019 settings. If it is flagged, the last contact time and date is updated when the work list is created.
> Regarding question 2: when the worklist is generated, why is the Last Contact Result not updated ?
This is the standard system behaviour and here is an explanation on why that is.
Once you run UDM_GENWL, the customer contact result is set to blank. SAP Development rationale is the following.
During the day, an specialist opens his/her worklist and successfully contacts the customer. The specialist chooses the result u2018customer reachedu2019 and the work item goes to the completed item list. Now the supervisor runs UDM_GENWL during the night and a new worklist is created. The next day, the specialist accesses his/her worklist. If the result of the customer contact is not reset and still has a value u2018customer reachedu2019, the specialist may get confused and not know whether to contact the customer today or not. That is the reason why it was decided to reset the field result of customer contact when the worklist is created.
I guess we can argue on whether it is the right design or not, but it is the standard system behaviour. Having said that, it is possible to add customer specific fields on the work list screen using BAdI UDM_WL_ITEM_DISP_C. This could be used in order to populate a custom field with the u2018customer contact resultu2019. Using FM UDM_CCT_LAST_GET you can get the last customer contact and you can use FM UDM_CCT_RESULT_PROPERTY_GET to get the description of the result code. This is rather easily done but requires some development.

Create Contact Type in Create Customer contact screen of collections mgt

Hi All,
Can anyone please let me know if its possible to create a new contact type ( Currently we have four default types (Outbound call / Inbound Call / Visit to Customer / Visit from Customer) in the FSCM collections management, in the create customer contact screen.
If its possible to create a new contact type, please let me know where to do that.
Thanks in advance.
Thanks
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You can add new contact types in the customizing table UDMV_CCT_TYPE.
With this you would be able to select the contact types you have
defined.
Please note that you can create entries in this table only with the
customer namespace i.e. prefix 'Z' to the contact type that you choose.
e.g. if you want to create a new entry in contact type say 'TEST' then
the entry in the customizing table should be as below:
Contact type | Name of contact type
Z03 | TEST
Another point to note here would be that for each entry that you create
in this table, the system displays 2 entries (1 for Inbound and 1 for
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and it cant overridden.
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Krishna

Delete user who is collector & customer contact collection notes disappear

Hello
We are trying to remove users from SAP who are no longer with the company. If the user is a collector, the notes that user has made for the customer contact are no longer visible in UDM_SPECIALIST after the user is deleted. If we re-create the user ID, the notes appear again. Is there some way to reassign the notes to another collector so we can delete the user?

Hello JK,
I guess you can play around with the standard. You need to create a separate PFCG Role which only contains sales order related authorization object. Basically removing sales order related authorization object from the main primary PFCG role. And then controlling the secondary PFCG Role which only have sales order object. Controlling sales order PFCG role with validity period. Below is the screen shot of the PFCG role where you can maintain the validity period of the PFCG role for the specific user assigned to it.
I hope this solution was helpful for you!
Regards,
Neha Gupta

Customer Contact

Hi,
I am working on FSCM 6.4 Collection Management, while i tried to create customer contact and tried to get the contact information from get contact person from the process receivables it is showing blank, i can create it manually but by any means if i could see the contact information as it is available in FI-AR in general data, it is replicated from CRM business partner to FI. Please help me with standard procedure people adopt for the customer contact information in business partner collection management or credit management.
Regards,
Sai

Guru,
Also sent you another message and you are omnipresent in Collections (at least - as I am searching that only).
I am not able to sync ECC-Customer/Contact Person as FSCM-BP/Contact Perso.
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Customer created/changed (with a Contact Person) is synced, but, fails when there is a Contact Person.
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Create new contact types for customer contact worklist

Hi,
I'm new to Collections Management and have been asked to add some new dropdown options to the Create Customer Contact screen, Contact Type field. The current options are 'Outbound Call', 'Inbound Call', 'Visit to Customer' and 'Visit from Customer'. This is viewable in the Worklist (tcode UDM_SUPERVISOR).
I've searched SPRO and thought it might be set in the Customer Service or Notification area but can't find it in either.
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Hi
Check in customization
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Our business has requested for a report on Collection specialist's call history. In other words, when a specialist enters the customer contact information after exiting the process receivables screen it needs to appear in this report.The idea is to monitor the activity of the Collection specialist. To me, it seemed liked a very generic request and was wondering if there was any standard report for this. I know we can build a custom report off of the underlying tables but just thought of checking with this group.

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Hi,
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"/CUSTOMERLIST/CUSTOMER[@DNIS=$customerdnis]/Phone"
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G.

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Hi,
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Hi,
Am trying to create customer contacts for BP in collection management through custom program where FDM_CCT_CREATE function module is used to create CCT details.
This report updates the data related to BP in UDM_CCT_ATTR table , but the contact data created is not reflected in Process receivables screen of selected worklist (of customer ) in UDM_SUPERVISOR transaction.
Can anyone help me on this? Is there any other way to create customer contacts or P2P ? As i need to upload this data from legacy system into SAP system.
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Archana.

How to update Activity of Customer/Contact

Hi All..
I am Abap Consultant and i need develop a report to Update Activity for customer/contact using bapi FM.
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bapi function module is there to change/update the activity of customer?
Edited by: madhubabu rao on Jan 29, 2009 12:13 PM

Business activity and customer contact

I have a requirement , When we create a Business activity in CRM that should should create and maintain in ISU( R3) as Customer contact with the same number range ..
Like wise if I create a customer contact in ISU that should create in CRM as Business contact with same number range..
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Customer contact and business activity

Hi,
I have a requirement , When we create a Business activity in CRM that should should create and maintain in ISU( R3) as Customer contact with the same number range ..
Like wise if I create a customer contact in ISU that should create in CRM as Business contact with same number range..
Please suggest me what all the customizations required for this ?
Thanks & Regards,
Rahul D

Hi Shaughterdm,
Welcome to Numbers discussions.
When spreadsheets first appeared, I'm going back to the original Lotus 123, they were used by many folks and organizations as flat file databases so the short answer is yes you could do it.
After reading your request a better answer would be to look at a relational database such as File Maker Pro and their new Beneto perhaps. Of course it depends on your needs, type of data recorded etc. Based on your reporting desires personally I'd lean towards database not a spreadsheet.
Do evaluate your needs, what you want out of your data now and down the road. I wouldn't want to start with a spreadsheet then realize months, years later it should have been in a database—been there done that got that tee shirt and scars. I've worked with many that this happened to. UGH!
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Sincerely,
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Hi everyone,
Can anyone tell me how to extract CCT_GUID (i.e Customer Contact Key) of business partner using only customer and also its significance.
Thanks in advance.
Rgds,
Abhi

Hi everyone,
Can anyone tell me how to extract CCT_GUID (i.e Customer Contact Key) of business partner using only customer and also its significance.
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Hi all,
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the stadard idoc Cremas idoc does no support those details.
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Regards,

Hi
Sorry.
Since ERP 2005, vendors master data do support maintenance of contact persons in the core.
Previously, this was true only for IS-Retail.
ALE Distribution of vendor contact persons has never been developped.
So your ADR3MAS idocs do surely integrates perfectly in the inbound system expect that this will be an orphaned Person.
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Alain
Should be move to

How to create Pager Number for Customer contact in VAP1 or XD02

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I am trying to mass upload Customer contact data , there is pager number to be uploaded . but when i do it through BDC . Its doesnt record the ALV pop up as there no screen fields as it is not a program screen .
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Does there any method available to do the same ? i tried direct upload also but seems tedious .
Waiting for reply ,

You would do it the way I created it:
Select the Text tool in Photoshop and set the font and parameters as I have listed. Then enter whatever text you like. It will be rendered over the top of the lower layers you may have in the document. Save as an image of the appropriate type and you're there.
Note that "lower layers you may have in the document" could conceivably be none at all (i.e., you render the text over a transparent document). You could imagine saving that as a .png with transparency and get light text in an image that could then be put over the top of anything else. The alpha mixing will see to it that the edges smoothly blend with the background. I haven't actually tried this (I usually do try my own suggestions) because of lack of time right now.
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Edit: Markerline and I seem to be on the same crystal-controlled wavelength.

Customer contact in collections

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