Damage to NI equipment due to overvoltage/overcurrent.

I am curious to how far an overvoltage or high current input to my data acqusition system (DAS) would travel through my hardware and how many components could be potitially damaged. I guess what I need is a probability of damage to those parts. Following is a discription of my hardware and for now lets say I am sampling an analog input current from an electronics board. The analog input is to a SCXI 1308 terminal block which is connected to the following series of hardware: SCXI 1308 --> SCXI 1102B --> SXCI 1001 (12 slot chassis) --> PXI 6052E Daq card --> PXI chassis with an 850 MHz embedded processor. How many hardware components could be potentially damaged if a current higher than 20mA hits the equipmen
t... for instance if there was a short in my electronics board causing a high current/wattage signal to hit the DAS? Also, additional input cards I have in the SCXI chassis are the 1102, the 1180 feedthrough module, the 1121, and the 1163R. In your explanation please explain why the component(s) would or would not be damaged.

Hi TAC,
I will take a crack at this question.
In an extreme case, everything can be damaged.
The case I have in mind when saying this follows.
If the current should suddenly (i.e. < 1ns) increase to say 100 Amps (this is larger than 20mA) you must take into concideration the effects of the RF response of the various devices (ever hear of an EMP weapon?). In the simplest case, let us concentrate on just the ground paths. At RF frequecies the wires must be analyzed as transmision lines. Depending on the diferences in wave propogation due to the difference in length and the materials used, there may be some very large potential differences in the what we normal concider ground planes ( put a gold embosed coffee cup in an old microwave and watch what happens)
. I think you figure out where I am going with this.
So, if you will buy this arguement that everything is suspect under the these extreme conditions, and we recall that nothing should be suspect when everything is within spec, then there may be some threshold in-between these cases where the reliability drops off. Where that point is I cannot specify without all the details.
In closing, I would like to invoke a variation on an old quote;
"There are only two types of electronic devices in the world,
those that are bad,
and
those that are not bad yet".
Trying to help,
Ben
Ben Rayner
I am currently active on.. MainStream Preppers
Rayner's Ridge is under construction

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    Verizon Telecom
    Verizon Content Management Center
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    Upgraded to the Maxx from the Droid X in April. Bought the Otter Box Commuter. Went to Verizon store in June due to poor reception (low bars) and frequent data (both WiFi and LTE) connection drops. Store rep told me it was a problem with the simm and swapped the card- no questions no charge. No improvement. Because I wasn’t actually dropping calls, I chalked it up to the phone model and didn’t go back to the store or CS regarding a replacement. BIG MISTAKE> Two days ago I made a call and put the Maxx (in the otterbox) in the front pocket of my loosely fitting shorts as I was standing in line at a store. I felt the phone vibrate as I got my food, put the tray on the table and retrieved the phone from my pocket before I sat down and the phone display would not light up. The phone was also unusually hot to the touch. I looked closer and found the inside screen cracked. There was no crushing, dropping, or impact of any kind. The phone was in the otterbox, screen side against my thigh, in my pocket. The screen has multiple cracks under the gorilla glass. I went to the Verizon store yesterday and the rep said he’d heard it about ‘digitizers’ cracking without impact before. He told me to read the forums because it’s a known issue, and then call CS about the defect because I have no insurance (didn’t think I needed it because I’m careful, I bought the case, and the Droid X was built like a sherman tank). I found many posts here and elsewhere about my issue. I called Verizon CS and to her credit the woman I spoke with was phenomenal. She explained that she would send a replacement phone. She then said she was worried about me being charged up to $300 if the phone showed signs of damage upon inspection. She told me that warranty replacements are not ALWAYS inspected thoroughly, but that an impending charge was a possibility. I was adamant the phone was defective as there was no evidence of impact on the outside glass itself. I referenced the forms here and that many people are complaining of the same issue. She told me that, if I was charged, to call back and refute it. She then proceeded to review my data usages and adjust my contract accordingly to save me about $20 per month. I agreed to the warranty replacement and new phone was shipped yesterday to arrive on 9/27 via USPS. I was informed that a box/label would be sent and I would have to mail my defective phone within 5 business days of receiving the box. I am still able to use the phone to make calls with my car’s Bluetooth. Now I am waiting for the box and new phone to arrive. I’ll send the defective one in and follow the CS rep’s advice to “keep my fingers crossed” with regard to whether or not the phone will be flagged as damaged. If so and I am charged, it will appear on my November bill. I’m hoping for the best, but dubiously expecting to make a frustrating phone call around Election Day. I figure, if I am charged the $300, I can subtract $200 due to the savings off my bill from the account adjustment. And, not having to deal with Motorola refusing to fix it will be worth the other $100. Having the phone repaired by Motorola isn’t an option because I don’t want to be without it for 2 weeks on top of the costs I would incur. I sat down and compared the Maxx to my old X and the difference is remarkable. The X case is metal and minus the Kevlar back, the Razr is plastic. If I do receive a replacement, I expect the new Maxx to break before my contract is up NEXT December. The Razr is lighter and thinner than my old X. But I can’t in good conscience upgrade to another Moto phone- warranty or not, I want a quality product for my money. My question is, has anyone with this or a similar issue had luck with a warranty replacement? What are my chances?

    What you experienced is the reason i have T.E.C. on both of my Maxx's it's a little more Money that comes out of the Pocket at bill Paying time but having it kind of pays off in the Long Run..
    Here is How T.E.C. Covers a Phone or Tab.. Via the Verizon Web Site
    http://support.verizonwireless.com/clc/features/calling_features/equipment_protection.html
    Total Equipment Coverage
    Back to previous page
    Total Equipment Coverage* offers combines the benefits of Asurion’s Wireless Phone Protection with the Verizon Wireless Extended Warranty program and is now enhanced with Asurion’s Mobile Recovery on compatible devices.  If your device or covered accessories are lost, stolen, damaged or experience a mechanical or electrical defect after the manufacturer’s warranty expires, you are protected.
    Phones
    $6.99 per month per covered phone.
    $45 non-refundable deductible per approved claim.
    2 replacements in a 12-month period with an equipment maximum of $400 per claim (in New York, 2 claims per policy year)
    Advanced Devices
    $6.99 per month per covered device.
    $99 non-refundable deductible per approved claim.
    2 replacements in a 12-month period with an equipment maximum of $1500 per claim (in New York, 2 claims per policy year)
    Tablet (Not available for Motorola XOOM and Xyboard)
    $9.99 per month per covered device.
    $149 non-refundable deductible (Tablets) per approved claim.
    2 replacements in a 12-month period with an equipment maximum of $1500 per claim (in New York, 2 claims per policy year)
    Other Devices
    $9.99 per month per covered device
    $169 non-refundable deductible (8GB, 16GB iPhone® 4 and 16GB iPhone® 4S) per approved claim
    $199 non-refundable deductible (32GB iPhone® 4 and 32GB, 64GB iPhone® 4S) per approved claim
    2 Replacements in a 12-month period with an equipment maximum of $1500 per claim (in New York, 2 claims per policy year)
    Replacement devices may be remanufactured equipment.  If the same model is not available, a comparable model will be provided.  You may cancel at any time and receive a prorated refund of your monthly fee.
    For a list of equipment in the Phones, Advanced Device and Tablet programs, please visit Asurion's website or call Asurion at (888) 881-2622.
    Mobile Recovery**Mobile Recovery is an application included with Total Equipment Coverage, at no additional cost (data charges may apply for the download and use of Mobile Recovery). Mobile Recovery allows you to:
    Locate a lost device (location shown geographically on a map)
    Sound a phone alarm to find a lost device
    Remotely lock a device to secure your data
    Remotely wipe a device’s contacts to protect your privacy
    Once enrolled in Total Equipment Coverage, you can download the Mobile Recovery application from www.MyMobileRecovery.com.  Installation and setup take just a few minutes.
    To prevent the permanent loss of contacts, the use of Backup Assistant is strongly recommended in conjunction with Mobile Recovery.  Mobile Recovery is unable to secure or wipe information stored on any removable memory source (i.e., memory cards).Asurion Wireless Phone Protection Asurion, a third-party licensed insurance agency, offers insurance coverage for your wireless device and certain standard accessories. If you have Wireless Phone Protection and your device is lost, stolen or accidentally damaged (including liquid and physical damage), you may file your claim with the Asurion within 60 days of the incident and the device will be replaced upon claim approval. To make an insurance claim online or to obtain Asurion’s Wireless Phone Protection Brochure (including all terms and conditions), please visit Asurion's website or call Asurion at (888) 881-2622.  Asurion Wireless Phone protection is part of Total Equipment Coverage and is also sold separately.
    Phones
    $5.18 per month per covered phone.
    $45 non-refundable deductible per approved claim.
    Equipment maximum limit: $400 per completed claim.
    Advanced Devices
    $5.18 per month per covered device.
    $99 non-refundable deductible per approved claim.
    Equipment maximum limit: $1500 per completed claim.
    Tablets
    $8.18 per month per covered device.
    $149 non-refundable deductible per approved claim.
    Equipment maximum limit is $1500 per completed claim.
    Other Devices
    $8.18 per month per covered device.
    $169 non-refundable deductible (8GB, 16GB iPhone® 4 and 16GB iPhone 4S) per approved claim.
    $199 non-refundable deductible (32GB iPhone 4 and 32GB, 64GB iPhone 4S) per approved claim.
    Equipment maximum limit: $1500 per completed claim.
    For a list of equipment in the Phones and Advanced Devices programs, please visit Asurion's website or call Asurion at (888) 881-2622.
    Claim Limits: 2 Claims in a 12-month period (In New York, 2 claim limit is per policy year).
    Asurion may fulfill claims with new or remanufactured equipment. In general, claims are fulfilled with the same make and model you claim. If this is not possible, a like-kind make and model will be substituted. Color, feature and accessory compatibility are not guaranteed.
    Cancellation Policy: You may cancel your coverage at any time and receive a pro-rated refund of your unused premium.
    Extended Warranty* provides convenient coverage against mechanical or electrical defects after the manufacturer’s warranty expires. You will receive a Certified Like-New Replacement of the same or comparable model. The monthly cost is $1.99 per device.  Verizon Wireless Extended Warranty is part of the Total Equipment Coverage bundle or sold separately.
    Verizon Wireless customers activating new equipment can only enroll at the point of activation or within 30 days of new equipment activation.
    *Total Equipment Coverage and Extended Warranty are not available in Florida. Florida customers receive extended warranty coverage under the Asurion Wireless Phone Protection policy.
    **Not all devices are compatible. View a list of compatible devices.
    Extended Warranty Terms and Conditions
    How to Get It
    For any of these programs, Verizon Wireless customers can only enroll within 30 days of the following:
    New account activation with new equipment.
    Upgrade with new equipment purchase.
    To enroll in any of these programs, customers should contact Verizon Wireless Customer Service at (800) 922-0204 or visit any Verizon Wireless retail store location; or to enroll in the Asurion Wireless Phone Protection program only, customers should call Asurion at (888) 881-2622.
    How to Use It
    Extended Warranty:
    If you are enrolled in either Total Equipment Coverage or the Extended Warranty program, call (866) 406-5154 (toll free from a landline phone) and we'll diagnose the issue with you right over the phone. You may also visit any Verizon Wireless store to diagnose and address the problem with your wireless device.  With Total Equipment Coverage and Extended Warranty defective devices after the manufacturer’s warranty will be replaced for free with a Certified Like-New Replacement.   Contact Verizon Wireless at (866) 406-5154
    Asurion Wireless Phone Protection:
    First - If your equipment is lost or stolen, sign in to My Verizon online, and choose the 'Suspend/Resume Service' link under Quick Links on the overview page. You will then be guided through the steps to either Suspend or Resume your service.  [You can also dial (800) 922-0204 (from any phone) and complete this task via our Interactive Voice Response (IVR)].
    If you have Total Equipment Coverage and have the Mobile Recovery application please visit www.MyMobileRecovery.com to attempt to locate and lock your device or wipe your contacts before suspending your service.
    Next you will need to file an insurance claim:
    The fastest and easiest way to file is online or through My Verizon.
    You can also contact Asurion Customer Care at (888) 881-2622.
    Top Questions
    How do I replace my lost, accidentally damaged or stolen device if I have equipment protection?
    I have Total Equipment Coverage or Extended Warranty. What do I do if my device has an electrical or mechanical defect after the manufacturer’s warranty has expired?
    Does Verizon Wireless offer Total Equipment Coverage against lost/stolen/damaged and defective equipment?
    How do I replace my lost/stolen/damaged or defective wireless device if I am not enrolled in any of the Equipment Protection Programs?
    If I file a claim through Total Equipment Coverage or Wireless Phone Protection, how quickly will I receive my replacement device?
    All FAQs
    Important Information
    Extended Limited Warranty or Service Contract
    Asurion Wireless Phone Protection Terms and Conditions
    For Asurion Wireless Phone Protection Terms and Conditions, please call Asurion Customer Service at (888) 881-2622 or visit Asurion's website.

  • Update to STB created a brick and poor customer service

    To whom it may concern, 
    I honestly have lost all faith in Verizon FIOS and will start pricing to replace your service first thing in the morning. This evening I spent 1.5 hours on the phone trying to get my set top box fixed. This was a total waste of my time when I could have been taking care of a cancer patient or myself for that matter, something I get very little time to do. Below you will see what my issue is and what I think of your customer support and how you feel about your "clients". 
    Recently there was an update to the STB as was emailed out to me a few days ago. As soon as this update occured I noticed that the tv likes to reset itself and Im talking a crap ton. First it started off 1-2 times daily and now its 10-15 per hour if it doesnt just get stuck in the cycle of turning on and turning off. I decided to make the call to tech support who is utterly worthless. After spending 20 minutes trying to even get through your automated support I finally got a "person" on the phone who can do nothing more than read a screen. I explained what the issue was for her to go well I will mail you a new box out, it should be there within a week. I explained that is a no go as I actually like to use my tv and the service that I pay for, not it around for a week waiting for decent customer support. I was told that the stores dont carry the box I need and this was the only way. Every time I asked a question I would get the woman hissing through her teeth like she was better than anyone else. I asked to speak to a supervisor who about 15 minutes later came on the phone and said that the stores do carry boxes but it was not the new ones and I would be charged a $9.99 restocking fee. Literally I bust out in laughter at that because it was your update that caused this issue, not negligence on my part. She said that it didnt matter, that it is a nation wide fee and if I dont like it tough. I asked how is it that the stores dont carry the box I need seeing as I live in the mostly densly populated part of this country. She had no answer what so ever and recommended I speak to billing to see if they could reverse the fee. So yet again I sit on hold for another 10 minutes . This time it was we do have the boxes, there is a fee, no we will not remove the fee and its all the old equipment, not the new STB. I asked to speak to this womans supervisor to which she said no. I kindly told her I do not need to hear anything else from here and to put a supervisor on the phone. I get placed on hold for another 5 minutes for her to come back and tell me she is then bringing a supervisor on the phone and placed me on hold again. 30 seconds later she comes back and goes sorry no supervisor, it will be a 20-30 minute wait. Again I just burt out in laughter and asked how 30 seconds ago she was transferring me and now that person was magiically not available.  I asked that she find a supervisor to which she just hung up on me. Total time lost over an hour. I call back yet again to get similar **bleep** stories of how its not their issue for a restocking fee even though they caused the issue blah blah blah. This time I was offered a "free" mailing label and I could go rent another box and then mail back the old box. 
    Frankly all of this is a joke and you people should be ashamed of yourselves . I have had better customer service speaking to people that dont even speak English. How is it you even begin to charge people a restocking fee for going to a store to replace your faulty equipment due to your own engineers messing it up. What exactly do I play over $100 a month for?!?!?! How is it you hire reps that can do nothing more than read a screen and supervisors that talk down to you? I have been with FIOS since it first came to my area and immediately signed up. I am now having some serious doubts as the customer service used to be 8/10 and is now -5/10. I frankly do not have the time or money to waste on a company that does not care about customers let alone do what is right to fix the issue that you started. Heck while typing this right now, the box reset its self over 10 times which would probably be a total of 75-100 resets today alone. Tomorrow morning when I wake up I will be calling cox cable as well as visiting Tmobile to transfer my plan. You surely do not care about your customer base and only want new customers so why not screw the longstanding subscriber over. How long do you think you will get away doing business like this. At this point Time Warner cable has a leg up on you when it comes to customer service. Yes their channel line ups suck but at least their equipment as well as Cox's works, its more than I can say for you. 

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • My hard disk suddenly filled up and I can't find the files

    that are causing my hard disk to fill up. I was watching some videos that was on an external drive on my computer using vlc. I finished one movie (.avi file) and then tried to watch the second one in the series. However, the vlc application would not open it. I tried several times. I gave up and tried opening it with the quicktime player. Even though it opened, I got a message that my startup disk was full. That was strange because I am sure I had about 20GB as I was keeping a close eye on my hard disk capacity. I had recently deleted many video files and so I had a rough idea of how much hard disk I should have.
    Anyway, I deleted some movie files to make space and then I checked my hard disk with Disk Inventory X.
    When I did that, I found some strange files.
    There are some temp files some of which are 1GB. The path is private/var/vm/tmp. One file is labeled a Quick Time player launcher document.
    Another one is called "sleepimage". Format is HFS+. It is 4GB. It was modified recently (yesterday). Its path is private/var/vm/sleepimage.
    I don't want to delete anything important by accident.
    I just think this is strange and want to find these files but when I click "Open", it says I don't have permission and I have to locate them in Finder. However, when I type "sleepimage" in Finder, nothing comes up.
    I really want to get rid of any files that take up a lot of space on my computer and that shouldn't be there. Do you think this is some kind of virus? And that's why my computer is filling up with some strange files. There are also many swapfile documents that are 1GB in size.

    I think the problem is Quick Time Player. I am using OS 10.6.8 by the way.
    I tried it out again.
    I had about 26 GB of space before I played an .avi video.
    After the movie started to play (it was slow to load), I got a warning message that my startup disk was full. I opened Disk Utility and it told me I had no space left (about 20 MB or something like that was left).
    I watched to the end of the movie.
    Then I quit Quicktime Player.
    And I shut down the computer.
    I turned on the computer and checked Disk Utility. I have about 26 GB of space.
    I think for some reason Quicktime Player uses up a lot of the disk space when it runs movies that are problematic. This movie I was watching did not open with vlc.
    I normally use vlc to watch movies.
    Probably it doesn't use up this much space when the movie is OK.
    I think there's a problem with this particular movie. It is about 50 MB so it's not that big a file. I watch .smi subtitles with it. The Quicktime Player automatically loads the subtitle file in this case because the subtitle file has the same name as the movie file.
    I watched about 10 movie files from the same series that I downloaded together and did not have any problem watching them. I watched them on vlc. But this latest movie had problems I think (as I repeat). It did not load on vlc even though I waited for a minute, and normally movies load instantly on vlc. 
    So I think that movie file caused problems. It made QT player use up a lot of hard disk space.
    I had better avoid watching that movie in the future. I don't want it to wreck my hard drive.
    So to sum up, everything is back to normal. I have the hard disk space that I should have. However, I am scared of damaging my hard drive due to shonky movie files that eat up all the space when they are played using QT player, and so I will not watch those files in the future, as I do not know why the files do that.

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