EFibre broadband in Glenbrook area, Cork

Just wondering if eFibre will be rolling out in the Glenbrook area in cork (upper rochestown specifically) anytime soon, as it's been pushed back on the coverage map many times.Thanks

Hi markbreen
To avail of efIbre your line must be within a 2Km proximity from the cabinet/exchange.
You can check for the nearest cabinet and measure distance on this map :
http://www.eircomwholesale.ie/Our_Network/
Please click on the 'NGA fibre broadband network' map
Thanks
Al

Similar Messages

I have no broadband and BT are making me pay twice...

Hi all, I have posted this in the business forums but feel it will get more attention over here.
I started up a small business in June with two working directors, and wanted to setup an email exchange server so i decided it would be easy to convert my resi package for phone and BB to business and opt for a Static IP address.
Since June, when i requested converting to a Business package, I have been paying bills for my previous residential phone and BB, whilst footing the bill for the new business package......After a very long and painful call to India, i was swapped between two operators who did not know what to do with me, and I think they realised the problem but gullible as I was I thought it would soon all be sorted so did not keep a record of the reference number.
I then chased up when I hadn't heard from anyone at BT for a month, and eventually got through to someone called "Rupert" in India said he had also discovered the problem and said it would be rectifed asap, although it could take up to 10 days. A week later i received a "Sorry you're leaving BT" letter but as it was for the residential account (Which i was still paying for!) i assumed this was part of the process and let it be. Now we come to the date of the residential cut-off and lo and behold my existing broadband service has been cut-off...Which means no internet, no emails for me or my staff and a ton of hassle emailing all my clients via my iPhone, explaining to them the situation. This is going to cost us about £200 for every week that we dont have Broadband.
Yes, 'not my problem' sums it up perfectly really. EVERY time i have tried to sort this out, I have been transferred from Residential accounts to business accounts, customer service to technical support etc etc etc. It seems BT is totally geared towards taking your hard-earned money but not commited to helping customers who are having problems. It's not my fault, it's your shoddy service and I should not have to chase you down every day to find out whats going on.
And to top it all off I came home today and there is a nice bill for £105 for the business broadband waiting for me!
Ok so if anyone from BT wants to help, please get in touch.
This is costing me money in lost revenue, but I am still paying my BT bills as i know from experience thats its better to pay them up now rather than risk the wrath of the unpaid direct debit and that will cost me even more money - you couldnt really make it up.

adamlimelight wrote:
Hi all, I have posted this in the business forums but feel it will get more attention over here.
I started up a small business in June with two working directors, and wanted to setup an email exchange server so i decided it would be easy to convert my resi package for phone and BB to business and opt for a Static IP address.
Since June, when i requested converting to a Business package, I have been paying bills for my previous residential phone and BB, whilst footing the bill for the new business package......After a very long and painful call to India, i was swapped between two operators who did not know what to do with me, and I think they realised the problem but gullible as I was I thought it would soon all be sorted so did not keep a record of the reference number.
I then chased up when I hadn't heard from anyone at BT for a month, and eventually got through to someone called "Rupert" in India said he had also discovered the problem and said it would be rectifed asap, although it could take up to 10 days. A week later i received a "Sorry you're leaving BT" letter but as it was for the residential account (Which i was still paying for!) i assumed this was part of the process and let it be. Now we come to the date of the residential cut-off and lo and behold my existing broadband service has been cut-off...Which means no internet, no emails for me or my staff and a ton of hassle emailing all my clients via my iPhone, explaining to them the situation. This is going to cost us about £200 for every week that we dont have Broadband.
Yes, 'not my problem' sums it up perfectly really. EVERY time i have tried to sort this out, I have been transferred from Residential accounts to business accounts, customer service to technical support etc etc etc. It seems BT is totally geared towards taking your hard-earned money but not commited to helping customers who are having problems. It's not my fault, it's your shoddy service and I should not have to chase you down every day to find out whats going on.
And to top it all off I came home today and there is a nice bill for £105 for the business broadband waiting for me!
Ok so if anyone from BT wants to help, my account number for the resi package is/was and the account number for the Business package is. I also have on one of the bills.
This is costing me money in lost revenue, but I am still paying my BT bills as i know from experience thats its better to pay them up now rather than risk the wrath of the unpaid direct debit and that will cost me even more money - you couldnt really make it up.
Hi there,
I would advise you to drop an email to [email protected] with your Account number, landline number and a link back to this thread and one of the Mods (they're also BT Customer Care agents) will look into your issue and hopefully expedite a resolution for you.
I agree with the other poster that you (or a mod) should remove the acct numbers above. NOT wise at all to list those in an open forum like this.
I hope this helps.

Very slow broadband in Greenwich area

Hi,
My broadband speeds fell off a cliff recently. Been noticing disconnects in recent weeks, now getting speeds of about 350k upload on a line capable of 6.5mb. Help line is useless - tried to diagnose my wifi despite my explaining I was looking at the router stats page. Eventually they told me no engineers working on the weekend and someone would call back. No call.
So I'm fast coming to the conclusion I need to resolve this myself - which means I might as well jump to fibre - goodbye BT hello Virgin. Would stick with BT if support could give me more hope. Hoping someone here can help - at least tell me if there is an exchange overload issue or fault.
My router stats
Line state Connected
Connection time 0 days, 0:30:31
Downstream 575 Kbps
Upstream 605 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 34.8 dB / 5.9 dB
Line attenuation (Down/Up) 22.5 dB / 14.0 dB
Output power (Down/Up) 0.0 dBm / 12.9 dBm
Loss of Framing (Local) 34
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 4294966933
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 6
Error Seconds (Local) 3
Interesting stats from kit.co.uk - points to a 21CN problem maybe?
BT Line Speed Estimation
Fixed ADSL: 2048 kbps (2 Mb)
DSL Max: 5500 kbps (5.5 Mb)
21CN WBC : 250 kbps (0.3 Mb)
Important: The above figures are obtained from the BTw database, which is often conservative.
DSLmax speeds are best guess based on the surrounding area and cannot take into effect individual line conditions which may effect the result such as the type of equipment you use or other issues which may affect the Signal to Noise Ratio.
If you already have adsl then you may be interested in Max dsl speed calculator which may give a better indication of your lines capability.
Note I'm only 800m from the exchange!
Regards,
Paul

welcome to the forum
did you get an email from BT recently advising that your exchange was being upgraded to 21CN?
You are now on 21CN adsl2+ which is quite aggressive if there is noise present on your line. Your current noise margin is 34.8 whereas normal is about 6. Have you been having disconnection problems with router resetting and/or have you been resetting the router hoping things will get better? Are you connected to the master socket or better the test socket?
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Broadband speed Keighley area

Anyone else having trouble with their broadband speed in Keighley area. I'm down to 0.5mb. Got someone ringing (from India no doubt!!) tonight to discuss it. Phone line was dead last week and thats been restored but broadband has been slow ever since.

anything here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
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Fibre broadband in my area

My local area is fibre enabled. However the cabinet serving my telephone line is not yet enabled. I checked the status of my cabnet The following data was shown. Please can someone explain what this means? What do the numbers for uplift represent and what is phase 05b? Thank you
probability 99% uplift 8.46 Phase 05b

DigiCool wrote:
Sorry for the late reply and thank you for your assistance. Here are the results obtained. I would also like to ask why I have got 2 cabinets with the same number on the street? I have heard that fibre cabinets are smaller than the normal ADSL cabinet but both of these seemed identical. Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
WBC ADSL 2+ Up to 6.5 -- 5.5 to 7.5 Capacity expected 30 June 2014
WBC ADSL 2+ Annex M Up to 6.5 Up to 1 5.5 to 7.5 Capacity expected 30 June 2014
ADSL Max Up to 5 -- 3.5 to 7.5 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Copper Multicast -- -- -- Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Jun-2014; the Formal Retirement date for IPstream is from 30-Jun-2014.
The BT Wholesale Checker only shows you information on FTTC when it becomes available to you so it's not as useful as it was back in the ADSL2+ roll-out when it told you an estimated ready for service date. It's a problem I had when pondering on about when FTTC will be available on my cabinet.
It could be that your cabinet is still being initialised by BT (Tested for reliability and faults) which I believe every cabinet goes through once it is deployed.
As for what FTTC Cabinets look like, most new ones look like either:
OR (Large Cabinet):
I think there is one or two other designs but they are the main ones I see about. Do the cabinets which have the same number look the same or match any of these? Can't say I've seen an FTTC cabinet which has been numbered in any case.
One of the other methods is to talk to your neighbours - Is it available to them? If it is then either your line is routed differently, capacity is maxed or there is a database issue.
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Why Can't we Get Broadband in our Home when all our neighbours have it!!!!

I contacted eircom on Wednesday last, 1 July in order to request broadband be installed in my home. I called at 17.42 and the call lasted 29.16 mins. I explained to your sales representative, Louise Doolan, that I had no telephone line in the home at the present time, but had had one approximately 10 years ago. I also explained to her that in April of last year I had contacted eircom about installing broadband in our home and that there had been an issue at the time involving the reconnection and supply of eFibre, but that the issue was ultimately resolved. Unfortunately, at that time, I mistakenly understood that we were out of contract with our current broadband provider when in fact this was not the case and we ultimately had to cancel our order during the cooling off period. Louise informed me that my old telephone number had been reissued to a new address and that a new line would have to be connected. She informed me that she would call me back within 24 hours as the line was showing that our address did not qualify for broadband. I did not hear from her again. On 3 July at 10.42 I telephoned 1901, as per Louise's instructions, and spoke with, I think, Mairead. She informed me that from what she could see, the line was still not live and said that she would re-request the line set up. I was on the telephone with her at that time for 14.55 mins. Mairead informed me that she was not in the office over the weekend, but that she would follow the call up for me on Monday and assured me that she would call me back. I have still not heard from Mairead. On Monday, 6 July @ 14.22 I telephoned customer care again to follow up on the order, a call which ultimately lasted 31.28 mins. I did not catch the name of the person I originally spoke with and he informed me that broadband was not available on my phone line and that that was it. I said that I was not satisfied with that answer and requested that he put me through to someone who could explain to me why broadband was not available at my home. He transferred me to a technical team and, if I correctly recall, I spoke with Adrian. Up until this time I had not been provided with a telephone number, account number or reference number. Adrian explained to me that he was a technical adviser to people with broadband already installed in their homes and was unable to help me. He suggested I borrow a telephone from a house, install it in my home, ring my mobile and that I would then know my telephone number. I was of the opinion that this was a far fetched way to get my telephone number and he ultimately transferred me to Harry in Accounts & Billing, Customer Care, Dublin. Harry explained that he and his colleagues could see no reason why broadband was not available on my telephone line and said he would transfer the matter to the escalations department and would expect to hear back from them within 24 hours. I asked would he ring me back within 24 hours and he said that he could not guarantee that, it may be within 48 hours. I have not heard back from Harry. On 7 July, 2015 @ 16.32 I telephoned customer care yet again. I spoke with Betty in the Dublin Office. I explained all of the above to Betty and she informed me that from what she could see on screen, there was no reply as yet from escalations and that she would re submit the escalation request. I told her that I would call back again. This telephone call lasted 5.29 mins. This morning at approximately 11 am (as I was in work and called from our landline due to a poor mobile signal in my office) I called 1901 again. I was put through to the Cork office and spoke with a young girl, whose name I cannot recall, but I think may have been Aoife. She said that she could not see any resolution on the file, but that as 48 hours had not yet passed from the first escalation request, perhaps I should call back later. I told her I would. I telephoned again at 18.48 this evening, a call which ultimately lasted 51.36 minutes. As luck would have it I was answered by Betty, with whom I had previously spoken, in the Customer Care, Dublin Office. I briefly outlined the above to Betty and asked her for an update on my order. She explained to me that she tried the line again and that it was still not showing up as being available for broadband and that I would be unable to avail of same. I asked Betty for a more satisfactory reason as to why exactly I could not get broadband. I explained to her that there is an eircom exchange outside my garden, that the house itself is only 12 years old, that the house was built at the same time as my neighbour’s houses, all of whom had their lines supplied at the same time and several of whom have eircom broadband without issue. My next door neighbour has eFibre broadband. Our houses were built and wired at the same time. It is beyond reason to me that his home can have broadband supplied and my home cannot. I do not live on the top of a mountain miles from civilisation. I do not live on a remote island. I live in a housing estate in Blessington, 25 miles from Dublin. As Betty could not provide me with a satisfactory answer, I requested that she transfer me to her manager, or Team Leader, as it is known. I was on hold for several minutes. Betty came back on the phone and explained to me that her team leader said that nothing could be done unfortunately. I once again explained to Betty that, given that I was told one year ago that broadband could be supplied to my home, I would very much like to know what supernatural event occurred in the meantime that rendered this now impossible. I explained to Betty that I understand that she could not explain the matter further and that, as I would like a more reasoned explanation than “we can’t provide you with broadband at the moment, sorry”, I would like to speak to someone further up the line and once again requested that she transfer me to her team leader. I was put on hold once again and, once again, Betty came back on the line and said that her team leader would not take the call as nothing could be gained from it and that nothing could be done at the time. As you can imagine, the fact that this comedy has been carried out over now 1 week with not just one, but six telephone calls not being returned by any of your representatives, I felt it was not an unreasonable request to speak to somebody further up the line. I explained to Betty that I appreciated her assistance and that I was not put out by her manner, but that I found her team leader’s refusal to accept my call extremely ill mannered and discourteous. I asked her for her team leader’s name and for her surname and informed her that I was making a formal complaint against her team leader. She advised me that she could not give out that information without her team leader’s consent and I requested that she advise him or her of same, request that the name be released and relay my disappointment and disgust at the manner in which I was being treated, the level of his/her discourteousness and ill manners. I also asked that she request her team leader take the call personally. Unbelievably, for a third time, her team leader refused to take my call, but deigned to bestow me with details of his name – Thomas Graham. I explained to Betty that I appreciated her help in the matter, that I found Thomas Graham’s manner despicable, that I felt he was treating her in a poor manner by having her scurrying around relaying messages between him and I, that it gave an overall very poor impression, that I was under no illusion, but that I was being fobbed off, especially as I have fobbed many people off in various roles over the years and that I was very disappointed by the manner in which I was treated. For the hell of it, I requested Betty one more time to request that Thomas Graham take my call as a matter of courtesy and once again he refused, A FOURTH TIME. I explained to Betty that I was not happy with the reason or lack of reasons given to me as to why broadband could not be supplied to my home. I explained to her that, until I saw an individual outside my home, carrying out an inspection and attempting to rectify the problem, I did not see that anything was being done to resolve the issue. I explained to her that I wanted to speak with a technician or engineer who could give me a valid reason as to why broadband cannot be installed in my home. She suggested that she transfer me to the technical department. I was transferred to the technical department and spoke with Adi who did his best to be helpful, but advised that his role was to assist people with broadband already installed in their homes. He explained to me that he could not see any reason from the system why broadband could not be installed in my home. He suggested that he transfer me to the sales department who might be able to assist me. Given that I had spoken with the sales department several times and that this was where this entire sorry saga began, I explained to him that I had no desire to speak with them as they were sales people and I wanted to speak with someone with engineering/technical information. I was put on hold for a time and Adi came back to me and said that he had spoken with a colleague who suggested that there may not be enough space on the exchange I was on and I that I should write to the Planning Department near Heuston Station to request that a slot be installed for my home. He informed me that he could see from the system that at 18.59 he could see that a request for broadband connection was made. As you can no doubt see from the above, the situation is farcical. I have contacted several other broadband providers, however, all of these use eircom lines and, as such, eircom “has me over a barrel”. This is, in my opinion, an absolutely ridiculous situation. It is July in the year 2015, not 1915. I live in a relatively modern house in an area where broadband is readily available. It is just not acceptable to say “sorry, we are unable to provide broadband at this time” without any investigation outside pressing a few buttons on a screen in an office in Dublin. To add insult to injury, to treat a potential new customer so poorly is, aside from anything else, bad business. My husband and I also have mobile telephone accounts which we had intended to transfer to eircom. In addition, my two children will also shortly be getting mobile telephones and we were thus likely to bring four mobile phone accounts in addition to our broadband and, possibly, evision accounts. The fact that eircom is a national provider whose lines your competitors use and that this is the best you can come up with is very disappointing. In the circumstances above, I wish to receive a satisfactory explanation of events to date, an indication of how eircom intend to resolve this farcical situation and an explanation as to why Thomas Graham was allowed to treat a potential new customer and a member of staff on his team so poorly. It created a very poor impression of your company and I genuinely felt sorry for Betty. I should state at this time that I have no issue whatsoever with Betty’s handling of what was a very difficult phonecall. She was very courteous to me at all times and, to be quite frank, put Thomas Graham to shame. Perhaps he should offer her an apology for his behaviour too. You should also note that I am forwarding a copy of this to the ComReg and I intend to contact my local TD if this matter is not resolved in the short term. I work from home two days a week and broadband is imperative to my livelihood. I look forward to hearing from you by return. Louise Simpson

Thanks, I think I got the cabinet number from that link before, can get only:
WBC ADSL 2+ Up to 6
ADSL Max Up to 1.5
I used to get 3.5 on ADSL 2+ but a fault on the line which would drop broadband when phone rang, they fixed it by putting me back on ADSL with 1.5
Why can't they have a future estimated date? Virgin cable is just around the corner can't get that either. My 3G on iPhone is faster!

EFibre availability in Bettyglen, Raheny

Hi, is eFibre broadband not available in Bettyglen Raheny? It clearly says yes for my apartment 25 The Court. http://i.imgur.com/W0uyOiT.png But your support team says that it's not available. Can you let me know what is the problem? What are we waiting for? There are at least two live broadband cabinets within less than 1 km from our place.

Hi pawelpiejko
Apologies for the delays here,
efibre operations have got back to me advising that eircom cannot offer you efibre as your line is too far from the efibre cabinet.
The availability of efibre is based on the rollout of fibre cabinets serving specific locations which have a range of up to 2km - sometimes even if the cabinet is in range of 2km it's worth noting that lines are laid not in plain sight (not as the crow flies) this is rather unlike regular broadband where is available upon an enabled exchange.
It is not possible for eircom to arrange efibre for you Pawel. I'm very sorry I cannot offer you better news.
Thanks
Al

Speed on Broadband

At home we have a very very poor connection with BT Broadband as we are too far from the exchange - our internet connection has been off more than it has been on for the last 6 months or so - no amount of calling/emailling has got anyone in BT interested all I get is Sales calls telling about BT infinity. Now I would be very happy to subscribe to this but.....as I have been paying for a connection which has been non existent I certainly do not want to pay a higher price for the same non existent service. What can I do to ensure this will work - I cannot to the speed test as this would rely on the internet connection be up and running and sadly it hasnt been on all week........
Any ideas?!!!?!?!?! ANYONE......

infinity is based on distance from your street cabinet (assuming it has been upgraded) whereas adsl is based on distance from the exchange. so are you near your cabinet and has it been upgraded ( new cabinet beside old one)
you could try and improve your existing connection and in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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24" imac dual core and uk broadband providers

I currently have a 17" flat screen imac connected to the internet via the internal modem. I use AOL's dial-up service. I'm intending to purchase a new 24" dual core imac and want to connect to the internet via broadband. As AOL's current broadband sevice doesn't support Macs, can anyone recommend a Mac friendly ISP? I'm a broadband novice, so any other connection advice would be appreciated.

Hi Keithsahammer
All broadband service's are Mac friendly it's most service provider's dont support Mac's.
Have a look at ADSLguide http://bbs.adslguide.org.uk/threads.php?Cat= scroll down for all provider's
Mac forum http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=mac ask away.
When you get Broadband make sure you dont get a USB modem as they dont work to well with Mac's as they need driver's.
Get yourself a ethernet router/modem like http://www.dsl-warehouse.co.uk/product.asp?pr=DG834 or if you need wireless http://www.dsl-warehouse.co.uk/product.asp?pr=DG834G
Tony

Unlimited Broadband, Limited Logon Times????

I have unlimited BT, quote from broadband monitor, "You have an unlimited product and will never be charged for additional usage."
I received a letter yesterday statying that I was 8000 minutes into my 10000 minute limit. Can someone please explain this? Also where whould I check my hours logged in? It isn't apparent on the website either. If I have unlimited date, but not unlimited minutes, then I don't have unlimited date. I do work and school from home and am logged in quite alot.
Thank you all in advance,
Dan

That message relates to your usage of BT FON and BT wifi hotspots, and has nothing to do with your own broadband usage.
Are you sure that you are logged into your main home hub wifi connection, and not to BT FON or BT wifi?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Help on wireless broadband

Hi,
I have a customer outside the USA and want to
set up a wireless internet service within 20-30
miles radius of a city.
What is the best way to do this?
thanks
murat
[email protected]

Proprietary solutions like LMDS and MMDS are doing just that. Actually, MMDS is more appropriate in your case. (LMDS - Local Multipoint Distribution Service,
MMDS - Multichannel Multipoint Distribution Service)
MMDS is being used by Sprint Broadband to provide Wireless broadband in some areas, however, they stopped accepting new customers. Official explanation was that MMDS is not economical solution.
IEEE 802.16 is an emetging standard poised to replace MMDS/LMDS and promissing up to 155 Mbps in the 2-10 GHx lisenced and 11-63 unlicences spectrum. 802.16 is for building wireless metropolitan area networks as an economical method of high-speed (2 - 155Mbps ) "last-mile" connection to public networks.
802.16 was ratified last December. It may take another half a year to a year to see any GA 802.16 equipment on the market.
Regards,
Alec

Mixed messages concerning BT Infinity in my area

I have outragously bad interent speeds which can only be described as unbareable. We can't do basic tasks online and as a business owner, it's extremely important that I'm connected to speedy and stable broadband service. My area however is unable to provide such a thing. For 3 years my local exchange has been pushed back to later dates over and over again on the now illusive rollout map and now that it has finaly been updated to support FTTC, I am unable to recieve Infinity. I have contacted BT Customer Care and have been told that my cibenet (BARRHEAD 34) hasn't been upgraded. To add insult to injury they have also said that they have no idea when this cabinet will be upgraded, if at all. So for 3 years I've been told over and over and over again that my exchange was waiting to be enabled and that I'd recieve Infinity when it got upgraded. Now that it has been upgraded I can't upgrade to infinity (Although openreach says my exchange is accepting orders)
So I'm wondering if it would be at all possible to at least find out when my cabinet will make the switch over to infinity. The lack of information is infuriating and it's getting to the stage where moving house in order to recieve modern day broadband is becoming a more attractive option.
If the dely for FTTC takes too long would it be at all possible to recieve FTTP? I'm not completey sure of how this system works but as the cable is coming directly to the home, it would bypass the copper exchange, correct?
Any information would be great and I appreciate that the mods aren't at fault here.

Hi kennytnl,
The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach.
Your exchange maybe "Accepting Orders" for fibre broadband but your cabinet will also need to upgraded with a FTTC cabinet to allow customer connected to the pcp (cabinet) to get FTTC fibre broadband
Not all the cabinets in a fibre enabled exchange area will be upgraded, so some areas in that exchange area will be unable to get fibre broadband at this current time.
If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's fibre broadband rollout plan.
Click here to see what your looking for in the BT Wholesale Database
The Openreach Superfast Fibre Broadband rollout plans are still being added too.
So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
• There isn't a adequate power supply
• Health and safety issues
• No ducting or inadequate ducting
• Not financially viable for Openreach to upgrade as part of the commercial fibre rollout
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
As to FTTP, this is only available in a few areas around the UK and requires a lot of work as a fibre cable will need to be installed from the exchange to the property.
In areas where the commercial Superfast-Openreach fibre broadband rollout will not be able to reach, your local council or govenment BDUK superfast broadband rollout scheme may be able to help. For more information on your BDUK superfast broadband rollout scheme, you will need to contact your council or government.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-cymru.com/where-and-when/register
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The Superfast Openreach When and Where website is: http://superfast-openreach.co.uk/where-and-when/
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Broadband username-non recognition

I have my e-mail from BT.com giving me my BT Total Broadband username. My hub and e-mail has been connected and working for nearly two years.
However when I try to log in to MyBT or anything to do with my Broadfband package I simply get the message that nobody with my username is recognised, even though I am simply copying my username from the e-mail sent to me by BT. That means I cannot get into any of the online help facilities, and when I ring the help number it is impossible to get anyone to reply.
Before I abandon BT altogether can anybody advise me how to deal with this problem and get in touch with a human being who might help to resolve it?
ATurner

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Your user login for MyBT is not normally the same, its whatever you chose when you registered for MyBT.
This has to be done separately, its not automatic, as some people simply have their phone accounts on there, and not broadband.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Poor service in a rural area

I live about 2 miles out side the largest town in Cornwall in a little place called Coombe. It shouldn't feel like the end of the world but as far as any sort of service from BT it does.
3 years ago I got in contact with BT to connect me up a phone line and get me onto broadband. No problem they said and if I was willing to sign up for the 18 months they would cut me a deal. I was only interested in the broadband but you can't have one without the other.
The order was messed up a couple of times as the house is divided into two flats and one of the flats allready had a line installed, but I didn't use that flat and I wanted my own line. Anyway after a couple of canceled orders and very very plain instructions and engineer was sent out to install my new line and broadband.
Now the real trouble started.
1) The new line was screwed into my neighbours house, which is a completely different colour to mine
2) The broadband didn't work. The engineer pointed out that to save money BT had installed a wireless connection from the main exchange at Grampound rd and that would never be able to contain enough bandwidth for broadband.
I was peeved as I only wanted broadband in the first place and I was now locked into a 18 month contract for a landline. I tried everything I could and spent 6 months and 3 hubs trying to get the connection working. There is no sharing of information between openreach and BT sales. BT sales were insisting that I could get broadband as their PC say so.
To cut a long story short, I was offered some compensation to say sorry for the months and months of poor service. And no I still did not have any broadband, in fact after the antiquated equipment I was using with dial up gave up on me I was out of the internet for good.
Now skip 3 years forward, the tennants in flat A have spoke to BT and they say.. Of course we can get you a phone line and of course we can geive you broadband. They signed up to the contract (they even spent 1000 pounds on a nice fancy laptop). The engineer came out to visit and found that they dont have a line, as the new line I paid for 3 years ago was never installed, the guy just screwed on a dummy connection to look like a new line on my neighbours place, and then just re-used flat-A's line. Also we dont have any lines left in the green box for a new phone line and even if there was space, there just isn't the bandwidth to provide any broadband service in my village of coombe.
Now a sorry tale, and I feel sorry for my neighbours who now can't even get a telephone (and this is in the middle of a village not the middle of a moor).
The 72 hours emergency deadline has come and gone, with no reply from BT. The telephone conversations I have had with BT i keep getting fobbed off between customer services and faults department in bombay. All you do is talk to someone and then no action is taken, its like going to some BT therapy session.
The fact that you can right now go to the BT website plug in my phone number and they promise to get me on broadband is just not on. Its also illegal as its against the 1982 provision of goods act. There is no way that BT can say they didn't know that they can't provide this service.
Why should you be able to get away with selling my neighbours a service you can't provide ?, why should your engineers not do the work I paid them for 3 years ago with my new line, and where is the person who takes this sort of complaint and sorts it out.
I have writen to BT, Consumer Direct, the local Trading Standards, Ofcom, and even put a note into watchdog. So far I have received a generic, we think we can fix this from BT which I presume is just generated when you send a mail to them.
BT are currently investing millions and millions in my county upgrading the system to superfast broadband which is why it smarts so much to see that we are getting further and further behind. Kids are falling behind at school, my work is suffering and its a joke that in this day and age that my neighbour can not even get a phone line installed, let alone use 20 year old technology "dial up" to check some E mail. And before you ask ? we can't get a mobile signal as we are in a valley so mobile broadband doesn't work either.
Anyway thats my and my fellow villagers story..

Hi GLemin,
If you would like to contact the BT Care Team by clicking on the link below.
Contact BT Care Team
The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
Once contacting them they will reply either by phone or email within 3 working days, however you will be given a tracking number immediately after sending the request. Please take note of this.
Also you maybe interested in this link here: http://goo.gl/MNb8s . It's has some links about how you can register your interest for superfast fibre broadband and some link about providing faster broadband for rural areas.
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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FRUSTRATED.....BT VISION SERVICE WHERE ARE YOU?

I JOINED BT BECAUSE OF THE GREAT PRICES AND SERVICES THAT WERE ON OFFER, I WENT FOR THE GOLD PACKAGED, UNLIMITED BROADBAND AND ANYTIME CALLS.....AND SKY SPORTS.
NOW THE COMPLETION DATE WAS 16TH AUGUST...THE BROADBAND WENT LIVE AND SO DID THE PHONE LINE....BUT NO BT VISION, SO A CALL TO BT TO ASK WHAT IS GOING ON, I WAS TOL IT COULD TAKE UP TO MIDNIGHT BEFORE THIS WOULD BE ACTIVATED, SO I THOUGHT MAYBE I WAS A BIT EAGER TO RECIEVE MY NEW TV CHANNELS....SO I WAITED.
WAKE UP IN THE MONRING TO FIND NO BT VISION, SO AGAIN I CALLED BT, BUT TOO NO AVAIL, NO ONE COULD ANSWER ME AS TO WHAT WAS HAPPENING, BEING PASSED FROM DEPARTMENT TO DEPARTMENT I WAS TOLD THAT THIS WILL BE SORTED AFTER 24 HOURS IT WAS JUST A HITCH WITH THE BROADBAND NOT BEING SET UP, KNOWING THAT MY BROADBAND WAS SET UP I FIGURED THAT I'D GIVE BT BENEFIT OF THE DOUBT, LEFT IT 24 HOURS, AGAIN NO BT VISION, AGAIN I CALLED UP AND THIS TIME I WAS TOLD THAT MY ORDER WAS NOT COMPLETE AND THAT THIS WAS PREVENTING THE BT VISION BEING ACTIVATED, NO EXPLANATION AS TO WHAT THIS MEANT BUT I WAS TOLD IT WOULD BE SORTED WITHIN 24 HOURS AS THEY WILL CALL THE RELEVANT DEPARTMENT AND GET MY ACCOUNT MERGED PROPERLY THIS WOULD TAKE 24 HOURS TO DO AND THE BT VISION WILL THEN BE ACTIVATED.....WELL THE LADY I SPOKE TO ADVISED ME SHE WOULD CALL ME TODAY AT 12.30PM TO ADVISE THAT THIS IS DONE, FIRST OF ALL, CALL CAME IN AT 3.45 AND SECOND OF ALL, GUESS WHAT NO BT VISION, I WAS TOLD THAT THE DEPARTMENT SHE CONTACTED HAD ADVISED HER THIS WOULD BE COMPLETED WITHIN THE 24 HOURS SHE STATED TO ME YESTERDAY, BUT THEY HAD NOT DONE IT, I WAS THEN TOLD THAT I WILL BE CONTACTED WHEN SHE HAS BEEN GIVEN MORE INFORMATION, NO TIMESCALE, NOT THAT THEY MEAN ANYTHING TO BT AT ALL.....SO HERE I AM STILL WAITING FOR A SERVICE TO BE SORTED, ONE IN WHICH I HAVE SIGNED A CONTRACT WITH BT, AND TO WHICH THEY ARE NOT ADHERING TOO.....SO I HAVE TO SIT HERE AND WAIT....COMPLAINTS HAVE BEEN RAISED BUT NO ONE AT BT SEEMS TO CARE.....
MY ACTIVATION WAS MONDAY 16TH AUGUST AND IT IS STILL NOT SORTED, I HAVE NO IDEA WHATS GOING ON, CAN SOME ONE HELP PLEASE?

Hi ComputerGeek,
I can not even set up my vision box, told not to register my vision card until the vision service has gone live, which was meant to be completed monday 16th, i don't rate the BT vision number to call as i have done to find out what is going on, and each time i am told a different story, BT don't seem to think my broadband or phone are connected, despite me advising them they are......
But the matter has been escalated as of yesterday and have got a direct line to call regarding problems on this, but will hopefully be resolved by tomorrow, lets hope.
The engineer cancelled the appointment to come out on monday as was in the area prior to this date and set it up then but failed to send the auto confirmation or something to complete the order, so by trying to be super effienct it has worked out the total opposite...
Hope it's sorted by tomorrow as I would like to watch some football

EFibre broadband in Glenbrook area, Cork

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