Help! Desktop Manager Trouble

Someone please help! I use my BB for business - a lot. My company requires a password to be input after one hour of inactivity...no problem......but....I want to connect to BB Desktop Manager and synce my music, etc. When I try to connect to desktop manager, it asks for a password, but it's not the password I use for the "timeout". What password is it asking for?? My company IT guy says it's nothing related to my company. Thanks in advance for your help!

Scubaguy wrote:
Someone please help! I use my BB for business - a lot. My company requires a password to be input after one hour of inactivity...no problem......but....I want to connect to BB Desktop Manager and synce my music, etc. When I try to connect to desktop manager, it asks for a password, but it's not the password I use for the "timeout". What password is it asking for?? My company IT guy says it's nothing related to my company. Thanks in advance for your help!
Hi and Welcome to the Forums!
The two passwords are indeed the same. However, what usually happens is that, on our BB, we think we are typing one thing, yet we are actually typing something else due to a key modifier (e.g., caps, alt, num, etc.) being active (or inactive, as the case may be). So it is really critical to know exactly what the password is that is being entered into the device -- and it is likely in your case that such does not match the keys you think you are pressing.
I suggest the following. If your BB will show you the characters you type as you enter the password there, look closely at them. Sometimes, BBs will show the character for just a moment before changing it to an *. Check what they are. If it won't show you, there is another way...but it's more dangerous. If you intentionally enter your password on the device wrong 5 times, the BB will after that show the password in clear text rather than *'s. It's dangerous. But it might be the only way for you to discover what your device password truly is.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HELP-HELP-HELP Desktop Manager Crashes while loaded or connected with BB

Hi All... Please Help me out....!!!! I have recently purchased a BB 8310 Curve from Vodafone. From very 1st day, it could not be connected in my laptop with Desktop Manager supplied with the package CD. I have downloaded the latest version of BB Desktop Manager from the site, but it seems to be worst than before, it crashes before connecting the BB in USB port. Desktop Manager crashes every time, when the BB is connected : This shows an error message Box "BlackBerry Desktop manager has encountered a problem and needs to close" The error signature is shown from mshtml.dll file.

Hello and Welcome to the Forums!
sheberry wrote:
I am so frustrated. I'm just an everage old person and I cannot get straight information from your manuals, virtual help, these forums - whatever. It seems to me what I want to do is pretty simple, yet my brain is busting trying to figure it out and read all this junk!!! Sorry for the rant.
Just to set your expecations correctly...based on the above highlighted text, you need to be aware that these forums are a user-to-user support channel, not a user-to/from-RIM conduit.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Pearl 8130 Desktop Manager Troubles

I am trying to update the software so I can send/receive picture messages and get the updated software. I installed the desktop manager and when I try to go to application manager, it says there is an error, to contact customer service and that something is not installed correctly. I know this sounds like a very novice thing, but I'm still getting used to having a BBerry. Can someone help me please?

Have you installed the most recent version of Blackberry Desktop Manager?
If no - get it here: http://na.blackberry.com/eng/services/desktop/
Uninstall the current BB Desktop Manager, restart your computer and install BB Desktop Manager.
To update your blackberry device OS - check this link: http://na.blackberry.com/eng/services/devices/

Os x desktop manager troubles!

Hello and good day, I'm new to this site and I've been forced here by way of a non-working mac to bb attempt. After installing the RIM desktop manager I hope I was able to back up my files, which it looks as though something is there.....but I am not able to retrieve anything! I updated my bb os as well to 5.0 and now have lost everything!!!! HELP!!!!!

Hi there!
MAC/BB integration is so special that it has it's own place in these forums. But, don't double-post, we will have this moved momentarily to the correct place:
http://supportforums.blackberry.com/t5/BlackBerry-for-Mac/bd-p/blackberryformac
That way, the right experts will have the best visibility.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB Desktop Manager no longer works with Mac Maverick - Need Help Urgently

I have been a loyal Blackberry user since the Government of Canada officially began using these cell phones. I feel, however, abandoned by Blackberry (they obviously don't believe that it is easier to retain an existing customer than acquire a new one). I'm using a Blackberry Bold (9900) with a Macbook Pro. Everything was fine until I upgraded my Mac operating system to Maverick; my Blackberry Desktop Manager no longer works, so I cannot sync the content (contacts, calendar) of my phone with my Mac, but that's not the worst of it.
I recently had a momentary lapse and exceeded the 10 password attempts to access my phone... this accidentally wiped my phone clean... and because Desktop Manager does not work with Mac, I do not have a way to recover my data. Rogers was of no help and had Blackberry updated its desktop software months ago, as it should have, this issue would have been moot. I do not know how or why, but I was able to recover most of my data, but I'm not sure just how up-to-date tha data is and am still going through it, but I'm having issues with some functionality.
I'm in the US for several months and have suspended my Canadian services. Prior to the wipe, I was able to use wifi on my phone to send and receive emails with no problem. After the wipe, I can't send emails or bbms. I checked my blackberry internet service and all email accounts are good to go. BBMs are another issue. I need help. Suggestions please.

Apple has ceased synchronization with Mavericks. The issue lies with Apple, not with the desktop software. To mitigate the lack of sync capabilities in Mavericks you can sync your contacts and calender on your Mac with the usual suspects (Yahoo, Google). Create a backup (archive) for Contacts and Calender on your Mac first, then create one of those email accouonts that allow syncing. On your 9900 and with BlackBerry provisioning enabled create the new or existing email account. See which email accounts can sync with BB, I know Yahoo is working fine. For Yahoo, get the Yahoo Calender sync (a few bucks one-off payment required), Contacts sync works off the shelf within BB. If you reset the 9900 you should be able to restore all data with BB DTM. Please note that emails you received during the 9900 reset and the date of restore will not be available on the device. You will still not be able to sync contacts/calender over BB DTM. I hope that helps.
BlackBerry Bold 9900, Blackberry Z10 and BlackBerry PlayBook.

Please help me: Failed 8310 OS update to OS 4.5 via Desktop Manager

Hello BB Community,
As of this morning, I can't use my Blackberry curve 8310......for anything.
My problems started just as I was about to do a routine USB cable sync between my BB and Outlook.
I was informed by Desktop Manager v 4.7 that OS 4.5 is available.
I delayed the sync, and start the update process.
Everything............. except my BB restart and data reload.......... completed flawlessly.
Then a message says the update has failed, & the entire thing halts.
So, I wait a while then pull the USB cable & turn off the BB.
Turn on......the result was hourglass & white screen.
Removed & replaced battery....result was hourglass & white screen.
Restarted PC and connected BB...........result was hourglass & white screen & Desktop Manager does not recognise BB Connection, but Windows XP sees BB media minus folders.
Reinstalled Desktop manager....... still not recognising BB USB connection on the main screen.
Even though I have all the information saved in Outlook, I am getting desperate.
QUESTIONS:
Is there anything I can do to get my BB curve 8310 operational again?
Should I consider reloading an OS?
My phone is unlocked, so not sure if trying to download and reinstall an OS will LOCK the phone.
The unit's previous startup screen used to show a T-Mobile image.
Should I download the UK T-Mobile OS upgrade?
Blessed Regards,
2121311berry

Good luck, this will work... I have done it many times.
Be patient with JLCmder. If it does not work at first, keep trying, I have seen it take 20-25 tries before it "connected".
Try it with and without the battery inserted if you must.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Help Needed w/Desktop Manager 4.6 & Outlook Calendar Synch

Everything was working just fine prior to my holiday break. Came back this morning and attempted to synch my BBCurve (running 4.5.0.81) with my Desktop Manager (v4.6) and it is just skipping over the calendar sync portion. No error message. Everything else is synching just fine. Deleted and reinstalled Desktop software -- that didn't work. Disabled calendar sync and re-enabled -- that didn't work. cleared the BB Calendar of all entries and now have no calendar entries on the device. HELP!

I deleted the Intellisync folder, and reset the Desktop Manager configuration settings and I received the following Intellisync error message:
The operation terminated unexpectedly while reading from Microsoft Outlook Calendar
Then I tried to sync just from Outlook Calendar to Device -- that failed
Then I tried to sync just from Device to Outlook Calendar -- that failed as well
Then I deleted Intellisync folder again and rebooted my computer
Successfully synced from Device to Outlook
Tried to sync from Outlook to Device and it appears to be running, says one moment please and nothing happens and it returns to the Desktop Manager with no error message. Grrrrr.....

Desktop Manager & Media Sync NEVER have worked....HELP!

I have had my Pearl Flip for less than 6 months. The Desktop Manager & Media Sync have NEVER worked completely, even ater many, many uninstalls and re-installs.
BB Pearl 8220 Flip
EDGE Wi-Fi
v 4.6.0.222 (Platform 4.1.0.80)

Take a look at this KB article. See if the solutions fix the error you're receiving
http://www.blackberry.com/btsc/KB13916
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Error in installimg desktop manager for playbook. Help

I was using the prio version of desktop manager 7.0 . Suddenly one day it was asking for a .msi that was not found in my computer. (It seems that it was in a temporary file no longer existing). So i was unable to use the software desktop manager installed. At the same time the tablet wanted to install new drivers and a new version of desktop manager 7.0 began to be installed but always an error message pop up
in spanish "Para ayudar a proteger el equipo, Windows cerró este programa
Nombre: Windos installer
Fabricante: microsoft Corporation"
A free translation: "to protect your engine Windows closed tis program"
The error message said:
EventType : BEX     P1 : msiexec.exe     P2 : 4.5.6001.22159     P3 : 480573de
P4 : msihnd.dll     P5 : 3.1.4001.5512     P6 : 4802bf1e     P7 : 00036930
P8 : c0000005     P9 : 00000008
It happens the same thing when i tried to install the version 6 of the desktop manager

Hi usadoradetablet,
Welcome to the Support Community!
I would suggest removing all versions of BlackBerry® Desktop Software that may be installed on your computer and reinstalling the most recent version from http://bbry.lv/9CBxoS
This KB article should provide more information as well as any further steps that may be needed to resolve this issue. "Error 1316 A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi" when trying to uninstall/upgrade BlackBerry Desktop Software. http://bbry.lv/Nl0ywV
Hope this helps.
-FS
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Desktop Manager Software Help Doesn't Work

I have the latest version of the Blackberry Desktop Manager and the Help Link doesn't open. I know others have had this issue as well. Does anyone know why?

having the same problem here!

Can anyone help me understand what this problem is with Desktop Manager that I am having???

Hi everyone! I have downloaded the Desktop Manager Software on to my desktop. I've clicked on the "media" option in the main menu.
I am brought to a screen that has 2 options. "Media Manager" and " Blackberry Media Sync".
Now, I want to download themes and wallpaper, but in order to do that, I need to select "Media Manager" correct? ... Unfortunately this option is not available. I have my blackberry on, and is connected to the USB port. I am able to click "start" on the "Blackberry Media Sync" option, but not on Media Manager. If anyone could help me out, this would be greatly appreciated. I am going absolutely insane trying to figure this out! Thx for your help!!!!
Much appreciated
~Linz

It seems clear to me that if you unplug your AirPort Extreme and those Wi-Fi networks still appear, they are not being created by your Extreme but by someone else's router. They won't be useful to you.
To eliminate confusion, open System Preferences > Network, and select Wi-Fi from the left column. Click the Advanced... button. In the "Preferred Networks" list, select each Network Name and click the "–" (minus) button. Check the box "Remember networks this computer has joined". Click OK, then Apply.
Then select your PalmSprings network in your Mac's Wi-Fi menu. Ignore any others that may appear there.
If you still have funky problems, try renaming your AirPort Extreme's network to something other than PalmSprings. Use "Palm Springs" (including the space character - spaces are OK) or something else. Other networks with similar or identical names will just confuse things.
Use a non-trivial WPA/WPA2 password for your Wi-Fi network. Give your Extreme base station a non-trivial password as well. These ought to be different from one another, but are not required to be. Doing so will preclude any concern about your network being "hacked".

Desktop Manager will not load..help!

Each time I attempt to load the program, it locks up and the new window is shaded in grey. Cant open any options or click any icons. I followed the instructions for a clean install (twice) and downloaded the latest version of desktop manager. Any ideas would be greatly appreciated. It had been working properly then took a dive out of nowhere...awesome eh?
I am running windows xp-64 bit and I have a bb curve 8310 with ATT.

Hi and Welcome to the Forums!
Since you said you tried a "clean install" (as opposed to clean uninstall), I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Help plz - Desktop manager

Ive been browsing around the forums and net for two days and cant find a fix to help me. I cant get the desktop manager to work on my computer. bluetooth options is greyed out and when i plug the phone in via usb cabel it doesn't recognize it.
Its not a bluetooth issue cause i can connect to the phone using bluetooth connection wizzard in windows vista and i can connect to the computer and make a paring from my phone. so theres no problem between the computer and the phone via bluetooth. Everytime i get home the phone automatically connects. So how do i get the desktop manager to recognize that bluetooth is available or how can i get it to recognize that my phone is connected via usb.
Ive used palm phones up until this one so i dont have a lot of experience with blackberry. If someone could point me to a post thats related to my issue i would appreciate it.
Thank You

About the SMS part of your question check out this post
http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8300/Text-message-archive-to-PC/m...
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Trouble Installing Desktop Manager

Keep getting the following message when I try to insall v. 6. I'm running XP. Any suggestions would be greatly appreciated.
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
   </package | /i> <Product.msi>
       Installs or configures a product
   /a <Product.msi>
       Administrative install - Installs a product on the network
   /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
       Advertises a product - m to all users, u to current user
   </uninstall | /x> <Product.msi | ProductCode>
       Uninstalls the product
Display Options
   /quiet
       Quiet mode, no user interaction
   /passive
       Unattended mode - progress bar only
   /q[n|b|r|f]
       Sets user interface level
       n - No UI
       b - Basic UI
       r - Reduced UI
       f - Full UI (default)
   /help
       Help information
Restart Options
   /norestart
       Do not restart after the installation is complete
   /promptrestart
       Prompts the user for restart if necessary
   /forcerestart
       Always restart the computer after installation
Logging Options
   /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
       i - Status messages
       w - Nonfatal warnings
       e - All error messages
       a - Start up of actions
       r - Action-specific records
       u - User requests
       c - Initial UI parameters
       m - Out-of-memory or fatal exit information
       o - Out-of-disk-space messages
       p - Terminal properties
       v - Verbose output
       x - Extra debugging information
       + - Append to existing log file
       ! - Flush each line to the log
       * - Log all information, except for v and x options
   /log <LogFile>
       Equivalent of /l* <LogFile>
Update Options
   /update <Update1.msp>[;Update2.msp]
       Applies update(s)
   /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
       Remove update(s) for a product
Repair Options
   /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
       Repairs a product
       p - only if file is missing
       o - if file is missing or an older version is installed (default)
       e - if file is missing or an equal or older version is installed
       d - if file is missing or a different version is installed
       c - if file is missing or checksum does not match the calculated value
       a - forces all files to be reinstalled
       u - all required user-specific registry entries (default)
       m - all required computer-specific registry entries (default)
       s - all existing shortcuts (default)
       v - runs from source and recaches local package
Setting Public Properties
   [PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Sounds like your downloaded install of Desktop Manager is corrupt. Try downloading it again. Also, make sure that when you install it on Vista you right click on the installer and select Run as Administrator.

Help with Desktop Manager

I have a BB Bold 9650 and run Desktop Manager to synch to MS Office. I ran version 5.0.xxx and today got an update notice for version 6.0. I chose to run the update and midway through the update, got several error messages that the software was not compatible with MS and should be shut down. After the third warning message, I shut down the update, now all I get are error messages and I cannot run the Desktop Manager. I tried to uninstall, but MS failed to fully uninstall version 6.0, I tried to reinstall version 5.0 from Verizon website, but still no luck. Ideas????
Brady
[email protected]

Hi and Welcome to the Forums!
For a new link and a fresh install of AppWorld:
http://na.blackberry.com/eng/services/appworld/download.jsp#tab_tab_download
Then, from within AppWorld, you can upgrade BBM.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help! Desktop Manager Trouble

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