Help Required - Apple want to charge me!
Hello some help please! - i have problem signing in to my Icloud / email account and i have been unable to find help here. Someone suggested calling Apple support - great but as my warranty has expired they want to charge me an incident fee (its not a hardware issue anyway). Can some tell me exactly how i contact apple about this - if they a phone number or can i email ? i live in the UK was rather hoping some boffin on here could help other than suggest i contact apple.
Cheers
paul
Can you describe a little more about the difficulty you are having signing in to our iCloud email? Are you trying to use the account from an iOS device, a Mac, or a PC?
Similar Messages
-
None of the above have worked. Ipad completely bricked. This began when merely updating IOS software as instructed. Now Apple want to charge me for using their crappy software as directed. Surely this is not only immoral but potentially illegal.
Read: iPad Troubleshooting Assistant
That procedure eventually leads you to the need to restore it.
Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the device.
If you do not see the "Connect to iTunes" screen, try these steps again. Be patient since it sometimes takes several of these attempts before you are successful.
If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the iPad in iTunes and choose "restore from backup". This assumes you have a backup. If you do not, you will have to download all your purchased iTunes content again. You do not have to pay for anything you already purchased.
If you still can't get it to work, you have done all you can and only Apple will be able to help. -
My daughter has forgotten her passcode on her ipod. Apple wants to charge me $60 to help me. Does anyone know how I can reset it?
Connect the iPod to the computer and restore via iTunes. Place the iPod in Recovery mode if necessary to allow the restore.
-
What is going on? I have never had this problem until I updated to OS 10.10.1. Now apple Tech Support wants to charge me to look into it. It crashes with no error message.
B,
Dag-nabbit! That's what I'm talking about. I installed AdwareMedic and I have every expectation that I'll see great results. I'll have to follow up with a donation. I'm not very savy and you guys have helped me with new confidence. Thank you from the bottom of my heart.
Now, any possibility someone can help me with backing-up with time machine?? My old external hard drive went south and I had to get a new one. Now I can't get it backed-up because it takes too long. There is to much to back-up for an initial try. My computer ends up shutting down/going to sleep and it can't finished a complete back-up. It seems to want to take about 18-20 hours as best as I can remember. I used to be so anal about my back-ups now I am completely disillusioned. -
Help
Ok, all of your posts with "solutions" to the problem are great but many are incorrect and pointlessly excessive. All you need to do is simply follow these steps and there will, usually, be no actual NEED to contact AppleCare tech support:
1. Turn off iMessages on your mobile device that you are getting rid of.
2. (For some situations) Step 1, normally, will deactivate your number from the messaging database that Apple keeps. But, you have to actually TURN OFF iMessages. Otherwise, if you no longer have the iPhone or other Apple mobile device THEN call AppleCare tech support and let them know that you simply need them to De-Register the phone number associated with your Facetime and iMessages accounts.
***There is no need to reference the article TS5185 as they will simply do what you ask them to do so long as your word it right and don't make them have to probe and fish for more details. I repeat...."De-Register your phone number associated with your Facetime and iMessages"
3. Have your friends and family members that are using iPhones delete any and ALL previous conversation threads that they have from texting/messaging you saved on their iPhones.
***This is important because Messages remember where they originated and will always attempt to go back there even if you are trying to get texts to show on a new Apple device, like an iPad.
4. If you are attempting to get Messages on two Apple mobile device then follow steps 1-3 and then verify that all of your mobile devices have the EXACT same Send & Recieve settings. Once that has been established you can then initiate a conversation on either mobile device and you will be able to see the conversation take place on both devices. -
Can anyone help me fix itunes? It will no longer sync with my iphone.
More info needed... and why didn't you have a backup of your computer to restore from?
Why won't it sync?
Any error message? If so, what does it say?
Does iTunes see the phone when it is plugged in?
Are you on a Mac or PC? What version of what operating system is your computer running? -
Apple wants to charge for a repair but won't tell me what's wrong with my iPad
So my iPad mini is 1 year and 5 days old, and it suddenly won't power on. Nothing, even with a different charger and cable. The Apple website said to send in for battery/power issues, so I filled in the form and gave them my credit card for a little over $100.00 and sent it to them via UPS. That was 2 days ago, now I get an email saying they need to charge me $225.95+tax and I have 48 hours to either pay it or have them send the unit back. Nothing on their repair status tells me what is wrong and why the sudden increase in price for an iPad mini repair. I can call or chat online for another $19.00, but that seems like hiway robbery to me. I mean, I already paid you $100+, can't you even tell me what you found that needs another $225?!?!? On the repair status, there is an area called views of your product with a broken image file, so I can't even see what they are referring to.
If I way the $19, will they even be able to tell me anything, or will they just read what I can see on the webpage? I'm starting to think it will be cheaper to just buy another iPad mini at this rate.
Has anyone any advice ?Well, I called Apple and talked to them last night. They were surprisingly very friendly. They emailed me a picture of the iPad with what they were concerned about. Now there is a dent in a corner, that I know wasn't there before. I take create care of the iPad and use a full bumper case. I explained to the repair tech that this dent is new and was not there when I took the iPad in for UPS. Actually, when I took the iPad to UPS, I had the unit in the original box (I'm OCD that way). The guy at UPS told me to take the iPad out of the box and then he weighed the iPad, some bubble wrap and an empty box. He then said it was good to go and I walked away with the original packaging. I honestly suspect the damage happened at UPS. Plus a small dent in a corner shouldn't affect battery, right? Anyway, after talking with a few people at repair, they noticed that their records show the iPad being 1 day out of AppleCare.
The last guy was going to just charge me for the battery replacement, which I am good with. But, guess what, Apple can't partial charge, it's either all or nothing. So, after about an hour of being on the phone, they will repair or replace the iPad at no charge to me (just this once, only).
I have to admit, that calling and talking with these guys was very helpful. Everyone was friendly and cheering. Plus I wasn't calling India (no offence to India). I am definitely going to continue purchasing Apple products if this how their support works. If only Cisco could learn to work that way... -
I have tried every step in the trouble-shooting list, and nothing helps. What should I do?
I am having this same issue. I have avoided updating it for months and now that I finally did this is what happens!! My Ipod goes into charge mode, but then as soon as iTunes opens up to sync it says it knows there is an ipod connected but does not recognize it and it will stop charging and just go to the main screen that comes up when you turn ipod on. I even tried Uninstalling and reinstalling like it says and that doesn't work. When I uninstall it, it will let my ipod charge when I connect it to computer. But as soon as I install iTunes again and try to connect it, it tells me the same thing. Now I know why I never update to newer versions, so angry right now. Apple needs to fix this problem cause I've had my ipod for less than a year!!
-
After I updated AppleTV to 5.2 and iOS to 5.1.1 on my iPad, Apple TV stopped showing up on AirPlay. I searched for an answer on the Internet with no luck and I asked support through Apple's website. I was able to talked to someone on the phone from Apple but he said I have to pay $19 + tax. He said I will find answer on Apple support page, but I still don't have any answer. Please help me!!
Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router.
Restart your mobile device. -
Help required in identifying Line Charges in Sales Order Lines
Dear All,
I want to know the column or calculation used for retrieving Line Charges present in
sales order->Line_items->Pricing tab.
Thanks and Regards,
MaheshI got the solution . We can get the line charges column as (requested_quantity*unit_selling_price)/33.33.
Thanks and Regards,
Mahesh -
WIFI GREYED OUT AND APPLE WANTS TO CHARGE 200$....
Seriously,
I've had my 4s for about 2 years now and since updating to IOS 7.04 my wifi has greyed out and will not work. I've tried all the reseting issues(airplane mode, reset network settings, erase all settings), all of these have fixed issue for about 20 minutes and then wifi greys out again. I went to an Apple store and they were willing to change the phone for a 200$ fee. Seriously?? I can't believe that Apple would do this. This is my first experience with an Apple product being defective and I was appalled. I was with blackberry for over 10 years and anytime I had an issue with warranty there was not questions asked and device was replaced and I did not have to pay anything. I was at the Apple store at 9am and there was about 50 customers with issues. WOW!! All that to say that I'm now stuck with a device that has now WIFI. This is just great.
Thank you APPLE for your great support!!Like I said on my previous post. I am not complaining about the warranty, If the phone becomes defective and it is my fault and I don't have a warranty anymore, I'm fine with paying to get a new phone. I'm just saying, when its become clear that this is an issue with the update that Apple has sent and to no fault of mine that my wifi is not working anymore(and others can concur that they've been having the same wifi issue after updating to IOS 7 and later), it would be very sincere of a company as big as Apple and seems willing to help their customers stay with their products, that they should be abit more attentive to the consumer that spends their hard earned money on their product. Especially when it seems to be that the phone is not working because of their updates that they have sent.
-
why did update make me lose my apple software?
Why does Apple make it so difficult to solve these problems?
-
Why can't I wtch what I've already purchased - an episode in season three of a series for which I bought the first 4 seasons?
Contact itunes
-
I downloaded a game on 6/1/12. I paid to get the whole game. I was having problems. Big Fish said uninstall then reinstall now apple wants to charge $6.99 again
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
My Iphone doesn't want to charge, please help?
I have 3g Iphone, and I had a bit battery problem last few days, but now it just doesn't want to charge. Can you please help me, to repair it?
Reboot your computer and the iPhone for starters.
If you're on a Windows PC, connect the iPhone and open your Device Manager. To do that, click your Start Menu and do a search for Device Manager. Or if you're on Windows 8, open the Charms Menu on the right side and do the search from there. Once in the Device Manager, go down to Portable Devices and click the small arrow to open the sub-menu. One should say Apple iPhone. Right click on that and try to Update Driver Software. If that doesn't work, you can uninstall the driver, unplug the phone, then plug it back in to get it to reinstall the driver. That might take care of it.
Are you able to get a hold of a different Lightning cable just to be sure it's not your cable? I've seen instances where these cables get bent or twisted, especially at the Lightning connector end, and the wire inside the sheathing breaks even though the outside looks fine.
Maybe you are looking for
-
IPhone 5 Lag in application... please help!
G'day all, At the start of the year i bought a new iphone 5 after my 4s was destroyed. and this problem has only happened in the past few weeks but whenever i load up the music application, it would take me a good few seconds to do anything! select a
-
Hello, I am trying to see IR/GR differences in MR11 transaction for a PO that belong to SRM system. I put all values for this PO and when I execute the transaction I don´t have any answer... The PO has 0 as GR and 16,14 as IR when the value for the i
-
Does anyone have "Best Practices" to move GRC 5.2 to its own environment?
Hello, Has anyone else put the GRC applications on a shared server and then decided to move them? We have been running Access Enforcer, & Compliance Calibrator on a box shared with Solution Manager. We now have permission to put it on a separate se
-
Is skype video charged more when talking from Sout...
Dear Skype, I live in Greece and would like to have a video conversation with South Africa. Is South Africa charged more when talking on the video? Please let me know as they insist that they have to pay more when talking on the video. Regards,
-
LaTeX issue: How can I make a layout for a magazine?
Hi! I'm planning to "migrate" all my Scribus templates that I use for a magazine (actually a "fanzine") to LaTeX. Unfortunately, I can't figure out how to fit two pages in a single A4 layout, in order to fold the A4 page in half. I'm checking out the