Home Hub 3 and 4 Connections Limit ?

Hi All i am very much hoping there is someone expert on issues such as number of connections allowed and home hub interconnecting.
First things first. I had a home hub 3 and it kept on dropping the signal. it went on for several months and many calls to Bangladesh. Very often the problem was fixed and all reunning perfect ...... for a few days sometimes even a week or so. Then it was back to This page cannot be displayed or 'No Internet' in the wifi connection window.
At the beginning the hub would show fault ie the red light would start to flash. I also had a terible phone line with a lot of crackle. One of the 'remote fixes' seemed to cure this and from then on the blue light was always on and for a while the signal remained ok. then it bagan to drop intermittently.
i also have a connection to a remote part of the garden and run a 40 meter Cat 5 cable from a port on the new homehub4 up to the homehub 3 at the other end. When i connect this, the home hub3 in the garden receives Internet no porblem but i loose it at the main hub. no faults are reported and the signal is said to be excellent and 'Internet Access ' is usually displayed.
i can often get the first page but then clicking any links gives a page with cannot connect to this page please check the name etc. if i unplug the lead going down the garden to the homehub3 I get ful connection back.
I think there is more than one problem but for now i just want to fix this bandwidth sharing issue. Surely i should not loose connection as soon as i connect to a slave hub down the garden? it does come and go after then and i will receive the odd batch of email but it is disconnected 80% of the time.
Anyone any idea what sort of a problem this is? if it is bandwidth, can i set a limit on how much will go the the slave homehub3? or can i set priority to the homehub4? or even to a specific IP address ie my laptop?
both hubs use dhcp so i did wonder if there was conflict of IP addresses but i dont see how this can be because my connection comes and goes whereas theremote homehub3 stays perfect connection for skype etc.
Another very interesting aspect was that when i would drop out on the new hub, i could connect to BT WiFi with Fon and got a connection no problem. Yet that connection must be supplied by my homehub4 so how can it supply me through wifi with fon no problem but not a direct wifi connection when i an literally 2 feet from the router?
that element has now vanished because the Bangladesh team finally decided it was the new router and sent an engineer to test it. he concluded it was the router and changed it for one he had with him butthis one does not give any signal for btwifi with fon so I am scr___d !
absolutely anything appreciated. I was an IT professional for many years so dont be shy to use technical terms.
Thanks in advance
Solved!
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You need to turn off the dhcp on the hh3
this may help http://forumhelp.dyndns.info/wireless/wirelessmenu.html
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Similar Messages

BT Home Hub 3 and Android 4.2.1 WI-FI issue

Hi, i'm seeing a really annoying issue on my nexus 4 running android 4.2.1. The wireless works perfectly when i am connected at home to the HH3. Everytime i leave the house and go out of the home hubs range, when i return, the BT HH3 shows as "Not in range" even when standing right next to it.
As soon i toggle Wi-Fi off then back on on the nexus 4 it connects instantly with a signal strength of excellent. The hh3 is set to channel 13 and looks to be not conflicting with another router on wifi analyser.
If anyone has seen anything similar on another android device when using a HH3 i would appreciate any feedback or potential fixes.

I have a HTC Desire with Android 2.1, and a home hub 1, and have no problems. Do you have another router you can try, or perhaps use as an extra wireless access point?
I do know that people seem to have problems with the HH3, for some reason, but I cannot see why it should be an issue with an Andriod device, as they normally remember wireless settings.
Channel 13 can cause issues with some devices.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HOME HUB 5 KEEPS LOSING CONNECTION

Upgraded to Infinity 2 a couple of weeks ago,had standard BT Broadband for a couple of years with no issues.The new home hub drops out and re-connects 3 or 4 times a day.Very inconvenient when i'm trying to watch films etc on Amazon Fire TV(which works via broadband).
Upgrading was supposed to be an improvemnt but doesn't seem that way at the moment,i've seen the posts about the firmware upgrade but it doesn't seem to have cured my issue.

ok
i followed the link and this is what i got
My Home Hub
My Services
Internet:
Connected
Disconnect
Broadband username:
[email protected]
BT Wi-fi Status:
Active
BT Access Control:
Disabled
Configure
My Home NetworkNetwork Device MAC Address IP Address
Devices currently connected to your BT Home Hub:
2.4 GHz Wireless:
android-2af35c5d8...
1c:66:aa:09:10:da
192.168.1.65
david-PC
70:1a:04:50:bd:e7
192.168.1.66
Unknown-60-02-b4-...
60:02:b4:21:26:e4
192.168.1.67
5 GHz Wireless:
android-61199002a...
a0:02:dc:97:eb:e6
192.168.1.64
Ethernet:
No devices detected
USB:
No devices detected
The BT Broadband service comes with a selection of supporting software applications and supplementary services.
These include BT Wi-fi to allow you to go online anywhere, security software to provide online protection and tools to diagnose and fix connection problems
Find out more and complete a Smart Setup installation for your current device.

Home hub 3 and gaming

Hey all im new to bt broadband but have a quick query to ask of anyone who can help.
I live in an area where broadband speeds arent great tbh, when i lived at my parents the download speeds would never go above 1.3 mbps but i assumed that was cos they had a basic bb package with aol. Never the less though even with the poor transfer rates i almost never had a problem with lag when playing games online on my ps3( cod:black ops mainly).
I have now recently moved out and decided to get my bb through bt as they said that they can give my 10mbps for my area although they was honest and said the reality of the speed would more be in the region 0f 6 mbps but this was still very satisfactory for me.
At the mo im only getting 2mbps but im aware it can take up to 10days of my line being monitered at the exchange ( which happens to be a 10 min walk tops from the house) before they increase the speed. This im also fine with but heres my problem. At mum and dads i would almost never get lag at all even with my transfer rates being so low but now im running my wireless off the new home hub 3 and with a slightly better transfer rate than my parents house ive noticed online gaming very laggy indeed. Ive tried port forwarding but that still didnt make a difference.
Can any body else shed some light as to what could be the cause?
Thanks for reading all of the above i know theres quite a bit to read through lol

Hi arnie30uk, as Darren said gaming and wireless is never gonna be great. Have you thought about trying one of the units that use your home power cables e.g.
http://www.google.co.uk/#sclient=psy&hl=en&source=hp&q=network+through+power+outlet&aq=1&aqi=g5&aql=...
Only thing you need to be aware of with most of these is that both units need to be on the same circuit i.e if you have down stairs sockets on one fuse and the upstairs on another then they may not work.

Wireless Connection Problems for Home Hub 3 and Vi...

We have upgraded from BT Home Hub 2 to version 3 and had a BT man (engineer) visit to set it up. He did so with no problems on our PC (wired, runnning XP) and installed all relevant software on the PC and this is connected which so far has been fast (enough - as expected) and reliable. Once the 'main' computer in the house was connected we then tried to connect other things to the internet using this BT Hub 3.
However when attempting to connect our family laptop (running Vista) we hit trouble. Initially I tried to use the icon in the tray (bottom right of the screen) by clicking on connect to a network, then selecting our hub, then inputting the wireless key and going through the menus correctly. It would only connect 'locally' and not recognise the hub. It says identifying then says unidentified (public network BT Hub 3) and only 'local' access which I then change to private network. With my preivious internet I was able to set it up as Home network - now I can only choose between public or private BUT NOT Home, Work or Public.
So I then tried the BT disc that comes with the hub into the laptop. I go through the menus - it asks is the broadband light steady blue? Yes. Click next to continue wireless set up. So I press continue. It then asks for the wireless network/SSID BTHub3- numbers and letters and the wireless key. So I put that in correctly (double checking) and click next. It then says Connecting to your Hub which then gets ticked but then the checking wireless key doesn't tick - it crosses, and says failed. It asks me to check I typed the numbers and letters correctly (I am sure of that) and It goes to Manuel set up. Where I select my hub and again type in the wireless key and click next. But the same thing happens - connecting to your hub gets ticked but checking wireless key fails.
I then get a message that says i should do a wired set up, which I can do and works but on the laptop wired solutions is just not satisfactory - laptops need wireless connectivity. Is this a problem with my laptop, Vista or the hub/modem or a combination.
I also have been able to connect other things to the internet such as a netbook (running Windows 7) and a games console. Please comment if anthing needs explaining or more detail. Your help will be much appreciated. Thank you in advance.
Solved!
Go to Solution.

John46: I uninstalled the Hub programmes you said to. I then tried to connect to a network (wirelessly - accessed either by going to Start - Connect to or from the icon in the tray (bottom right). I selected my hub and clicked connect. It does its thing and says 'successfully connected to...' I close that and go onto Network and Sharing Center and it shows its trying to identify the network and wait a few seconds it then shows 'unidentified network (public network)...' and that I have only got local access and so cannot surf the web.
As I mentioned in my earlier post:
With my previous Internet I was able to set it up as Home network - now I can only choose between public or private BUT not got the choice between Home, Work or Public.
Hope I've explained myself.

Home Hub 3. Constant connectivity loss. Event log ...

Trying to get any kind of service out of my BT Infinity provision nowadays is like trying to arrange a tsunami in a desert.
Time after time after time after time, the Internet is working normally but then a page refuses to refresh and attempts to open another website result only in 'page not found' even though the Internet-connection icon is glowing steadily in the tray, and when I ask Windows to check on things, it reports that no problems have been found and the connection is working normally.
Except, of course, it isn't. I am not a technical expert and therefore haven't much of a clue where to start with this. My Vista OS runs with Panda Cloud AV and Malwarebytes PRO and Windows Firewall, all three of which have always played nicely. Prior to switching to BT Infinity, I had 'ordinary' BT broadband via a Netgear wireless router. The service was trouble-free.
This morning, I decided to delve into BT Home Hub Manager to re-set to factory default. That in itself took some doing because clicking on the Firefox bookmark got me nowhere at all: I had to sit here and wait for 10 minutes before the Hub page suddenly appeared as if out of nowhere.
I found in the event logs a seemingly unending chain of firewall related reports. Rather than read 'em all, I just hit re-set and whoa-hey, after a 5 or 6 minute wait, everything was fine and dandy again. . .
Until, 20 minutes later, it wasn't. Despite the re-set, Internet connectivity was shot to pieces. I'm on Amazon UK and click to open a new page in a new tab: Page Not Found. On the BBC News website, click on a link to open in a new tab: Page Not Found. Reload any of those exisdting, open pages and the reload circle just spins and spins until. . . Page Not Found.
Unfortunately, I can't make head nor tail of the log reports in the Firewall section, but typically they read:
IN: BLOCK [16] Remote administration
BLOCKED 1 more packet [because of Remote Administration]
IN: BLOCK [9] Packet invalid in connection
BLOCKED 4 more packets (because of Packet invalid in connection)
IN: BLOCK [9] Packet invalid in connection
BLOCKED 20 more packets (because of Packet invalid in connection)
BLOCKED 40 more packets (becuase of Packet invalid in connection)
And so it goes on. . . and on. It's not even clear to me if the Home Hub is doing the blocking anyway, but if it is, then I can't begin to figure out why websites like Amazon UK, BBC News, Speedtest and even Google Maps should be BLOCKED.
Help appreciated. . . always assuming, this post actually gets through -- I've no idea if this page has gone down or not, because though it's on-screen, that no longer means anything at all.

Thanks, Ray. Just managed to get back on here, there's been virtually no connectivity at all. One odd thing has been that the Home Hub Manager has opened OK. But it is no longer in agreement with the computer about whether or not connectivity exists. For example:
1) Click on disconnect in HH Manager, and it reports that the task has been achieved and the button changes to 'connect'.
But no disconnection has occurred. The Internet icon is still in the tray in its 'connected' state. And it's possible to go on the Net and briefly open up a website that isn't in the FF cache. But then everything fails again. Alternatively:
2) Click 'disconnect' in the tray control and the icon changes shows a bid red x. But the HH Manager doesn't agree. It continues to report that the computer is connected to the Internet.
I'm baffled and wearied. I'll have to relocate the Infinity set-up from downstairs to where this computer is; I'm assuming, I leave the modem in place (the new white flat thing the engineer brought when he installed Infinity)and just disconnect the black HH3 and brin g it upstairs and plug it into the PC?
Thanks for your help, much appreciated.

Home Hub 3: ethernet & wireless connections from i...

I have a perplexing problem whereby the functionality I get from my Home Hub 3 is different depending on whether my brand new iMac computer running MacOS 10.7.2 is connected wired (i.e. using ethernet) or via wireless.
The functionality difference has shown itself to me in the two scenarios below. It's a problem to me because the problems occur when the iMac is connected via ethernet and I want to use ethernet to connect my iMac. If the wireless connection to the iMac was as reliable as everything else on my network (mac laptops also running 10.7.2, windows 7 laptops, iphones, ipads etc) I would be content to use wireless. However, the iMac frequently drops the signal requiring a wireless on/off to get it back. I'm tending to hold the iMac responsible for this and await an Apple fix, although having changed the security setting on the Home Hub 3 to WPA2 only and set the channel to channel 4, the wireless dropouts are much less frequent, without these changes it drops the signal every few minutes. Any input on this would be gratefully received.
I want wired for connection reliability (and speed), but I have a two situations where I get more functionality out of my network if the iMac is connected via wireless. A classic case of being caught between two stools.
Scenario 1
I have a WD MyBook Live NAS drive attached to the Home Hob 3 via ethernet with the intention of using it as a Time Machine backup disc for the iMac and to be a shared drive for our macbook and windows laptops. All seems fine at first with the iMac connected via ethernet, the browser can see the NAS drive and set it up etc, but Time Machine will only see the WD MyBook Live if wireless is switched on.
Scenario 2
I have an HP 5510 wireless printer and set it up and HP software installed on the iMac. With the iMac connected to the Home Hub 3 via ethernet printing is fine, however, scanning doesn't work, the scanner and iMac cant see each other. With wireless scanning is fine as well as printing.
I haven't wanted to mess with it all any more, Ive spent hours going through the HP software, the WD software, the router as well as the network preferences on the iMac. It's not making make sense. Anybody who knows what's going on here would be a genius in my book!

Hi mja, Apologies but I'm not the expert you're looking for, but a couple of my experiences may be of interest. I've got a WD my book running as a networked back up drive. A while back there was an update for a "USB" connected hard drive (which mine is definitely not) - this confused my PC -- wouldn't let it close down amongst many other symptoms --with great difficuly managed to disable the driver and sanity was restored. The other problem involved a print server that has a static IP address -------- my HH3 sometimes gives that IP address to other items on my network --------- this stops the printer working. Apologies if this post is not formatted correctly, I'm using an iPad --- not by choice,, All the best Michael

BT Home HUB 5a and Yosemite

HI fellow Brit Telecom clients:
This is a post I just filed on the main Yosemite wifi discussion thread.
STARSHIP YOSEMITE CAPTAINS LOG:
You wrote:
British Telecom (BT) HomeHub dual-band routers use the same SSID and password for both bands by default. When I initially installed a Homehub 5 (the version with a bulit-in modem), I was getting lots of disconnections with my iMac. I then set each band to have a separate SSID and password, and set the iMac to use the 2.4 Ghz band as its preferred Network. I also set the wireless channel to avoid other channels in my areas as much as possible.
I too was getting lots of disconnections using my MBPro only 5 feet away. Eventually engineer came out ?October - whilst on Mavericks - and said the firmware hadn't updated properly and it should be ok. It was better but not brilliant
My previous posts above refer post - Yosemite to my naming the 2 SSIds separately and much later (Jan 12) separate passwords (in both cases first deleting the networks in Systems pref)
Late November I swapped my HDD for an SSD (fantastic!) but wifi issues continued (as one might expect except that I had done a Recovery over internet and wasn't sure if there had been some initial improvement)
I joined seed testing Dec 18 so have to be circumspect now:
My recommendation to users of the BT dual-band Homehubs who are experiencing disconnection problems is, first of all, turn off the 5 Ghz band and see if you get any improvement (turning off the band means that you won't have to change any settings on your iMac or any other devices)
I have not tried turning off 5 ghz. My 2.4 ghz connection has always been more consistent since Dec 18. The problem with 5ghz has been a request for the password then the resulting error message "Invalid password" I have seen little change in this since Dec 18 BUT....
having discovered delights of alt/option key+click on wifi icon I find that if try to connect to 5ghz it works - no request for password usually or if it does it accepts it This happened for first time Dec 21. Significance of this date is that some people on other fora - BTCare Community for one - believe the firmware upgrade from BT is significant but my hub didn't update until Jan 17.
But I have jumped ahead a little:I was away from home much of Dec 23 - Jan 2. In 2 different locations I had no wifi connection issues - one was in K-U-Hull who have a local telecoms outfit called Kingston Communications - no issue on the dual band width hub, and next i was connecting via an apple airport to BT broadband. On return to London Jan 2, unable to connect to 5ghz as usual, and whilst running wireless diagnostic, it connected auto to 2.4
Was away / ill for period Jan 7 - 11 so no log of any importance
Jan 12 changed 5ghz password to different to 2.4 (see above) Still couldn't get past "invalid password"
Jan 14 I got a "no internet connection" in safari but hub blue light steady. I followed advice on BT forum or BT support? to try and find a better channel and switched both manually 2.4: from 11 to 13 and 5: from 44 to 40. i.e. Smartwirless off. I was auto connected to 2.4 ghz (which BTW is one of the more confusing things to me as nearly all the advice messages in the WD reports on the Mac refer to problems with 2.4 and recommend switching to 5...) SUCCESS! immediate connection to 5ghz with no password request. Was able to switch back and forth between networks and ethernet - all stable and easy to connect. Tried to disrupt it by adding iPhones and mini iPads and switching them between 2.4 and 5 - no problem! For not the 1st time since downloading Yosemite I thought "YES! cracked it, I am now a right-on Mac user" Ha.....
Later that day I also discovered the delights of paid app "wifi Explorer" (and even more recently - today - for free in menu Wireless Diagnostics>window>performance, scan, sniffer which, maybe not as prettily as w-exp, allow you to see all networks in reach, their channel, signal strength, MBPS etc etc Ooooh very exciting! And illuminating because it showed me that my hub/router was the only one using these two channels but like you I am a FON subscriber so there were 3 networks on each channel: me, BTwifiX and BT wifi with FON. I knew this because I each time i switched channels on my hub these 2 came with me. Elsewhere on BTCARE forum i read that attempts to "resign" FON membership typically takes 28 days to take effect - did your experience as reported here take that into account? My personal experience is that turning off the FON service (allowing a small part of the router bandwidth to be used as a semi-public hotspot) has noneffect at all,on connectivity issues. By the way, turning off FON means that you then cannot use any other of the enormous number of other FON routers as access points when you are away from home.
Like you I would prefer to hang onto FON if at all possible.
On Jan 15 awaking from sleep it connected to 2.4 ghz automatically (a ? should wifi stay connected whilst asleep? rejoin the network it was on when it went to sleep?) Tried to switch to 5ghz - initially connected then the old password request/invalid routine Connected whilst running Wireless Diagnostics - only connected briefly then dropped. INTERESTINGLY the WD report for the first time mentioned systems pref Network "Location not set to auto" Reset, tried to connect - no change.
Jan 16 upgraded to Yos latest seed
A restart of the router (I actually switched it off/on thats how incompetent I am) and I had the best day's connection since ever...
Jan 17 on awake very disappointed to see "Time Machine not ejected properly" for the 1st time for a while - not sure when that stopped appearing) and couldn't connect to 5. AND the hub repeatedly showed Red light and of course Safari kept complaining "no internet connection" Look at the date... I discovered the next day that my hub firmware was updated. After I restarted router had a very stable evening It awoke at one stage, auto connected to 2.4, and Time Machine had run, no error message about not ejecting properly.
Jan 18 on awake - likewise Good. After easy connect to 5 ghz it didn't hold. Couldn't reconnect even with WDiag running. AAAAgh!!
Tried going back to Smartwierless ON in Hub - no diff. Reset router. Restarted Mac. Auto started on 2.4. SUCCESSFUL switch to 5 with WDiag dunning. Channel was same as before SMART wireless
During the day I disconnected ethernet (ha, cocky now!) and although wi-fi connection lost after 1 hour it reconnected itself. Stayed connected for next 2 hours during TM run too.
Jan 19 today - ethernet still disconnected. On waking usual 2.4 connection TM had run, no eject message. But attempting 5ghz connection WITH wireless dig running - fail! (password invalid) Gloom. But having read some interesting links last night - will post separately - I applied my new knowledge of Wireless Diag>window>scan, performance etc and found 2 channels nobody was using with good signal etc With WD still running attempted 5ghx z connection SUCCESS (but why?!) . Anyway I swapped to the unused channels - 2, 36 and after one little landing on a comet bounce and disconnect, I reconnected and it has been stable since. 300 MBPS rock solid. Signal strength a little variable, Noise more variable, Ratio up and down btw 35 - 40
I cannot pretend to understand much of what I am reporting but I hope it makes sense to someone and I hope I am not in breach of my NDA...this seems to me to be mostly a BT issue not Yos.
Happy connections!

Hi all
Since our last update we’ve been busy rolling out configuration changes to the affected BT Home Hub 5As. We really sorry if you’ve continued to experience performance issues
The reason some people may be still seeing issues is that we have had to make some extra changes to the fix we’re sending out based on feedback from our customer test group. This means it is taking a little longer to deploy the fix and for you to see the improved performance.
We are working around the clock to ensure it is done asap, please leave your BT Home Hub on to ensure it receives the fix.
Nigel
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Fed up with resetting my BT Home Hub 3 and it's so...

I keep having to reset my BT Home Hub 3 because of problems with wireless connections.
The Hub is close to all the equipment.
I have lots of things connected to it:
-          iPhones - Slow not much better that 3G
-          Blackberrys
-          Macbook - Very fast
-          2 Dell Laptops - Slow
-          New model Panasonic TV – Viera ST50 Series – Has Wireless inbuilt – New this year - Slow + buffering problems
-          Sky Box connected via Netgear WN2000RPT Wifi Range Extender - Slow + buffering problems
-          Hard wired PC - Very fast
All worked fine with my old Netgear Router (before I changed to BT).
When I first had this Hub (it’s my 2nd) all was OK for a couple of weeks.
After a while (usually a few days after resetting BT Home Hub) the older Dell Laptop will keep losing its connection.   Once the problem starts the laptop might last for 5 or 10 minute intervals, lose connection and then automatically reconnect, etc, etc.
I'm will to accept that the Laptop is old, but when the Laptop is playing up the TV plays up too.   The Internet on the TV’s also fails.
The answer is to reboot the BT Home Hub.   The Laptop and TV are then both OK (for a few days).
I’m getting fed up with resetting the Hub.   Especially as it has dropped out while watching online TV.
All the other devices appear OK (maybe slow but remain connected).   Only the older laptop and the TV actually lose connection.   But resetting the BT Hub fixes the problem for a few days.   So the hub is at fault.
Recently I’ve been getting other problems.   Now whenever I need to reset the BT Home Hub I need to disconnect the Netgear WN2000RPT.   If I don’t disconnect the Netgear the BT Home Hub appears to start up and connect OK and everything appears to connect to the Hub OK. But then none of the Internet content works.   Websites don’t work, TV reports no content.
Now whenever I reset the BT Home Hub I must first turn off the Netgear WN2000RPT.   Previously this never used to be a problem.
In case compatibility with the Netgear WN2000RPT is an issue I now usually leave it unplugged.   I only turn it on for Internet content from Sky.
But the problems described above continue even when Netgear WN2000RPT is turned off.
When playing up the Laptop sometimes shows “Unsecure Connection”. I wonder if it’s picked up the BT FON connection (but it shows the normal connection).    I suspect the start of the problems may have coincided with the activation of BT FON on the box (could this have taken 2 weeks?).   I’m sure that it was BT FON that completely broke my first BT Home Hub 3, we had had it about a week, then wifi would not connect from anything, after hours on the phone to BT support we could not establish a wireless connection to the Hub, but strangely all was OK on the FON connection.
We have BT Infinity.
Hub is generally slow.   Wired Internet is lightning fast.   New Macbook (using Chrome) via wifi is lightning fast.   Everything else disappointingly slow.   TV and Sky both have buffering issues.
Any ideas?
Solved!
Go to Solution.

Ludite60
The HH3 has the ability to hop around the various Wireless Channels (of which there are 14, see http://en.wikipedia.org/wiki/List_of_WLAN_channels for indepth info) to enable the hub to pick the best channel for you, taking into account any cordless phones, mobile phones, microwaves etc, all of which could interfere with your wireless signal.
By reseting you HH3 you are forcing it back to its factory default channel (Channel 7 I guess). Over a period of days, the HH3 may decide that its default channel isn't the most appropriate and select another channel based on what interference it 'sees'- clearly if it gets this wrong (as my HH3 did) then you potentially get wireless reception issues.
Consequently, I decided to manually find out what the best channel was by install a wireless scanner (free @ http://www.metageek.net/products/inssider/), then:
1. Manually change the HH3 Channel (via its settings)
2. Check the wireless reception 'power' using inSSider installed on the laptop around your house, ie next to your TV etc.
3. When you find the channel that gives you the best wireless reception, tell the HH3 to remain on that Channel by disabling the 'Smart Wireless' feature (there's some info on this @ http://bt.custhelp.com/app/answers/detail/a_id/32236/~/how-do-i-change-the-wireless-channel-on-my-bt...)
As I say, my HH3's range was useless until I forced it to stick to a set Channel, now I have reliable coverage all around the house. Hope this is some help.

BT Home Hub 5 does not connect to internet - red f...

Hello,
We recently switched from BT broadband to BT Infinity 2, on Thursday the 11th to be exact, but our Hub 5 cannot connect to the internet.
The story goes as this:
- The 11th was the last day of our broadband and the day of activation of BT Infinity
- The engineer came at one to set everything up at 1pm
- When he finished our laptops connected to the Hub but the speed was very slow. We told the engineer and he said that it is indeed extremely slow for Infinity (6,4Mb) and although some customers do report slower speeds not as slow as that.
- Late in the afternoon we lost connection completely and a red flashing light was on
- At 9.30pm I received a text saying out BT Infinity is now live
- Red flashing light has been on since then. I turned it off and on again, reset it, restored it to the original settings. Once it goes on, the green light flashes, then the blue light comes on for 15 seconds, and then the red light starts flashing. The red 'b' comes on from time to time too.
- Last night I went to my Hub page and checked the Information page. The information that looked troubling is:
1. Product name:             BT Home Hub
2. Serial number:              +068343+NQ43237799
3. Firmware version:       Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:              BT Hub 5A
5. ADSL uptime:                0 days, 00:54:54
6. Bandwidth:    1044 / 7434
7. Data sent/received:   0.0 MB / 0.0 MB
- It does not look like an infnity connection. I checked the hub again, tested the line etc. I even connected my old Hub 4 which is not working. It actually does the same thing my BT Hub 5 does, green first, blue for 15 seconds and the red flashing light.
- I called BT today. I told them everything I noticed it. All they said, it looks fine from our end, the internet was activated, but yes we can see there is a problem. We will send an engineer.
From what I can see the only reason we had internet on Thursday was because our broadband was still live. That will explain the really slow speed. Once we switched to Infinity no connection. The Hub page shows a very limited bandwith and ADSL...? Shouldn't ADSL actually be VDSL?
Can anyone please help? The engineer is coming, but I have very little faith that the matter will be resolved. Especially after the first one said everything looked ok, but call BT for the slow speed. And when I called BT it felt like someone was just reading a script.
Would the problem be our wiring? Or would BT not have switched something on?
Thank you
Evi

can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
you would be betetr waiting on engineer visit and see it he can fix your connection and if not then post back and maybe mods will help
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BT Home Hub 3 and loss of Wi Fi when using either ...

Dear Forums,
Have been a BT broadband customer since 2012 and To tell you the truth I am completely dissatisfied with BT, the home hub and the help desk people. For the last 8 months I have been having problems either with Intermittent broadband, where the Hub just decides to reboot itself or where I lose my WiFi capability completely. New HH3 back in October, since then I have to reset the Hub (30 secs push the recessed button) to get my WiFi to work. This solution lasts for maybe 24 hrs.
I only have my Sky tv box and the Sonos system connected directly with cables to the hub, I have 5 other devices registered on the wifi. Two phones and two iPads plus the home computer. We are light users of the Internet just two adults using it.
The problems seems to be with streaming anything... If the Sonos is playing the radio for instance ( a small but steady stream of data I guess), after a few hours the wifi stops working, no internet on any devices although there is a full signal and HH3 is shown in the settings page of the device for instance. I also lose connectivity with the Sky TV box to the Internet, but the radio is still playing so Sonos is connected?? I have been told to 1. change wifi channels, didn't work. 2. Turn off the option to have BT wifi hotspots, didn't work 3. Reset the router, worked for 24 hrs. 4. Yesterday BT ran some tests and "reset their end of the network" at least that's what she told me, worked for 24 hrs only.
I feel that the HH3 is not up to the job with today's environment i.e. Using wifi and streaming feeds at the same time. I have asked for a newer hub (although I hear HH4 has its issues also) but have been refused saying I'd have to take out a new contract as there is nothing wrong with the hub I have....
I don't see why I should have to buy a third party router to replace BT equipment as they are not providing the service I'm paying for.
So any advice or suggestions would be great fully received.

if your minimum term contract has expired then the hub is yours and any warranty has expired. your monthly payments then revert back to standard terms and any discount you had at outset has ceased. you then go on a rolling monthly contract and the benefit of keeping that is you can move to another ISP with 30 days notice or 14 days if using a MAC code with no cancellation penalty
in the vast majority of cases if you renogotiate a new contract you can get a better cheaper deal that you are currently paying but you then lose the ability to move at short notice without penalty
you can always phone the options team who are uk based and see what is on offer, including negotiating a new hub, and if you don't like the offer then don't accept 0800800030
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Home Hub Username and password

Hi,
I was trying to access the basic configuration of my home hub in the Hub Manager and I was asked to enter my username and password. I have no idea what my user name is and have tried using the SN on the back of my hub but alas it does not work. Can you help please.

Hello headers2,
Don't worry - the factory reset really won't make things worse. The Homehub is configured to connect to broadband out of the box. So long as you've never fiddled with Wifi settings, then you could factory reset it. You would have to re-register your Hub phones afterwards.
Here is how to do it:
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...
Hub phone register:
http://bt.custhelp.com/app/answers/detail/a_id/10281/kw/register%20hub%20phone/c/345,354,380
Hope this helps,

HELP! BT Home Hub won't stay connected

Hi, was wondering if anyone here could possibly help, please, particularly with interpretation of ADSL Line stats/errors?
Trying to cut a v.v. long story short, been using BT Broadband with original BT Home Hub (1.0/1.5?) for approx. 6-7 years with recent average speed of just over 6Mb. No problems at all, apart from v. occasional connection drops, and minor, brief drops in speed.
As of middle of May frequent connection drops. Numerous contacts with BT, connected Home Hub to Master socket, new ADSL filters, new BT Home Hub (2.0A), etc. TWO visits from engineers, first fixed a “very minor” fault on line caused by “old connection” in junction box outside neighbours house, but told line now fine, which 2nd engineer confirmed when he came to install new HH version 3 last Wednesday. But since this problem started (back in middle of May) have hardly ever gone more than about 10 – 15 hours without a loss of connection (nearly got to 72 hours ONCE!).
At times there can be 3 or 4 dropouts in 20 – 30 minutes, other times just a single dropout. When it is connected speed is never really an issue, still on average just over 6Mb. Doesn’t seem to be any particular times of day, although obviously we tend to notice more during late afternoon/evenings when more of us are connected.
Ran out of patience ages ago, now running out of ideas, but if anyone has got any, would be much appreciated, especially an interpretation of ASDL stats and errors. Here are the current stats, (NB Currently connected to Master (only) socket via new face-plate with built-in filter installed by 1st engineer).
Download Speed
6.91 Mbps
0 Mbps
7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 6.91 Mbps For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 10:16:24
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.5 dB / 26.0 dB
Line attenuation (Down/Up):
13.4 dB / 8.5 dB
Output power (Down/Up):
20.0 dBm / 12.2 dBm
FEC Events (Down/Up):
491 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
38 / 3
Sorry about length of this first post, but wanted to try and include all relevant information. Any advice would be greatly appreciated. Thanks.
NickrH.
Solved!
Go to Solution.

Hi John,
Is this want you want?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 09:09:11
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.4 dB / 26.0 dB
Line attenuation (Down/Up):
13.4 dB / 8.5 dB
Output power (Down/Up):
20.0 dBm / 12.2 dBm
FEC Events (Down/Up):
1935 / 0
CRC Events (Down/Up):
3 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
8 / 0
Error Seconds (Local/Remote):
41 / 3
Is the Noise margin too high?
Thanks,
NickrH

Home Hub 3 WiFi - poor connection even when 2 metr...

My Home Hub 3's WiFi has always been **bleep** but lately it seems to be getting worse. Most of my devices are connected via Ethernet and are fine but my WiFi devices suffer problems: poor speeds, high/fluctuating pings, web pages slow to load.
Laptop (WiFi):
Speed test = 31 ms ping, 4.6 Mbps down, 7.0 Mbps up Google.co.uk ping = 27 ms, 48 ms, 301 ms, 14 ms
Server (Ethernet):
Speed test = 10 ms ping, 64.4 Mbps down, 16.3 Mbps up Google.co.uk ping = 8 ms, 8 ms, 8 ms, 8 ms
My server is actually busy doing networking stuff during this, yet has an excellent connection. The laptop's connection is pitiful, with pings all over the place (presumably due to constantly dropping packets). I actually managed to fix this last night by switching from 801.11b/g to 801.11b/g/n on the Home Hub but that didn't last since I'm having the same issues today. I've tried choosing automatic WiFi channel and switching manually to the least busy channel (1/6/11), and I've tried changing from 20 Mhz to 40 Mhz. Neither has any effect. I've also tried rebooting the router, which doesn't help.
I know it's a problem with the Home Hub since it happens with both of my phones also. Plus it occasionally seems to work fine. Is it just dying? I haven't ever moved it from its current position, which is in the centre of my flat.

up to you but using any of the other available channels does help in the majority of cases
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Home Hub 4 and Windows Media Center extenders

Hi, I cannot get my PC to see my Xbox as a Media Center extender. This used to work fine on the Home Hub 3. The computer just can't see it at all. Any ideas?

Hi,
just received my homehub 4 a couple of days ago and have been having the same issues, although my network is completely wireless. It's not just a problem with my PC not seeing my XBOX as a media center extender but also with my XBOX not being able to see any UPnP servers on my network. To prove it was the Homehub 4 I connected my old netgear router and everything worked just fine.
What I noticed was that the Windows 7 PC that I was running Windows Media Center from was connecting to the Homehub 4 on a 5GHz channel (new wireless dongle which supports 2.4GHz & 5GHz), the XBOX was connecting on the more normal 2.4GHz channel. You would think that this doesn't matter since ultimately they both connect to the same network but in my case they just wouldn't talk to each other! I followed the instructions here:
http://community.bt.com/t5/BB-Speed-Connection-Issues/BT-home-hub-4-wireless-connection-issue-on-the...
to ensure that the SSID of the 5GHz (e.g. BTHub4-ABCD_5GHz) channel was separated from the 2.4GHz (e.g. BTHub4-ABCD_2_4GHz) one and forced the Windows 7 PC and any other Media Servers to use the 2.4GHz channel rather than the 5GHz one and now all is well. Not an ideal solution as I would have liked to use the 5GHz channel where my hardware allows it but it will do for now.
I think I read further down that your XBOX may have been connected via a cable rather than wirelessly and I don't think there was any mention of how your media centre PC was connected, but if your PC is connected via the 5GHz channel it might still be worth moving it to the 2.4GHz one and trying again.
Cheers

Home Hub 3 and 4 Connections Limit ?

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