HP envy 15 Control Zone Trackpad failure

Hi
I purchased an HP envy 15 q178ca. After using it for a few hours the track pad started giving problems. However, after resetting the trackpad everything works fine. The problem keeps coming every 40 minutes or so. Such kind of behaviour is not expected from a reputed brand like HP especially when there have been so many complaints in this forum regarding the same.
I request you to provide some update or patch to fix this problem.
Thanks

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to disable the Touchpad on your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site
Please Click this Link to find more troubleshooting steps to resolve this issue
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Similar Messages

Hp control zone trackpad incredibly glitchy

Hi. I recently bough an HP Envy m6-n012dx laptop. Not long after using it the Control Zone Trackpad began to be incredibly glitchy. Everytime i would move the mouse, it would jump randomly across the screen. The left side of the track pad that is supposed to allow you to switch between your open apps sometimes stops working then starts to work again then would stop working for no reason. Same with the right side that shows the start button, search button, settings button etc. To make things worse; sometimes the mouse would begin to move slowly across the screen without me even touching the track pad. I try downloading the most recent synaptics driver and afterwards the trackpad worked for a little while, then went haywire again. Not only is the trackpad messed up but sometimes my touch screen doesnt work. For instance, my touch screen currently isnt working as im typing this. What do i have to do to solve the problem, because i really like this laptop when everything is working fine

Attention, HP Support Agents. I have the same model HP Envy m6-n012dx laptop that I purchased less than 2 weeks ago from Best Buy and I'm experiencing the same issues. I've performed a hard reset of the laptop, a system restore to the day I purchased it, updated synaptics drivers, uninstalled/reinstalled drivers, BIOS update, changed sensitivity settings on touchpad - but it all leads to the same result. The cursor jumps around and behaves erratically on the screen, even if you reboot it and start using it again, after about 15-20 minutes (or sooner) it starts acting up again. What is the solution or verdict on this issue, as it's easy to see that there are literally hundreds of consumers that have purchased HP Envy laptops with a Control Zone touchpad from Synaptics having this exact same issue? Is there a way that someone at HP can grab one of their laptops, recreate the issue, troubleshoot and provide a solution for it?? I'm sure I echo the same sentiment as most of these other forum subscribers when I say that I feel like I'm wasting my time here. I'm asking for help and either getting an auto-response "update your drivers" answer, or not receiving help at all. I'm NOT purchasing a mouse as an alternative solution. Either there's a fix for this, or I'll return my laptop to Best Buy, as I'm still within their 15-day return policy window, and purchase an ASUS or DELL Laptop instead. I've never experienced such a huge annoyance with an HP product as this and from what I've seen on all of my forum searches, HP has no solution for it. I've also spoken with HP Total Care, and guess what their solution was? Take it back to Best Buy and get a replacement HP Envy .... seriously? Please provide an update as soon as possible. This has gone on long enough.

HP ENVY CONTROL ZONE HELP!!

This thread is another try to see if HP wants to help us after many of us unsuccesfully tried to get help posting on this other hp thread And HP just ignored us... http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/hp-control-zone-trackpad-incredibly-glitchy/td-p/4073164 The track pad is really bad and glitchy..the cursor jumps around and it becomes unusable. Some users have sent their laptops for repair with the HP warranty and after receiving it back problems with the trackpad arise again. Whether it is a hardware or software issue theres no reason why we, the users who paid over $600 dollars for a product, shouls be struggling with something as basic as a touchpad...HP, we need answers...

Jeff_HPEnvy wrote:
But where have you or anyone else posted that you did do that?Show me where you stated that you disabled those features, thought it wasfixed and then came to find that it wasn't fixed. And by the way; watching someone else's discomfort should not ever be "hillarious". You seem to be talking about a different issue than what most of us are talking about. You were having problems with "Sensitivity" of the touchpad, which can be controlled in the touchpad settings. Most touchpads have a setting called "PalmCheck" or something similar. The problem the rest of us are experiencing happens when we use the touchpad to control the mouse. The touchpad becomes very glitchy, not within our control and eventually the mouse starts moving across the screen without our hands even touching the touchpad. We have tried, disabling all the features you mentioned above, that does not solve this problem.

HP Control Zone and Windows 10

I have the exact same issue with the trackpad. Laptop: HP Envy TS15 - q006tx Now that my laptop is oerating on Windows 10, is there anyway to reassign the old swipe functionalities of the control zone? Back in Windows 8.1, swiping the left side of the trackpad used to swap between apps and swiping on the right used to bring up charms. These features are now obsolete, so really I hope that I can replace them with something else, or at least in a future driver patch if not today.

Two issues I am having with the Windows 10 upgrade: First, I use a wireless mouse, since my computer is primarily for graduate school and typing papers. I have the setting via the Control Zone to turn OFF the touchpad when an external pointing device is in use. This setting will NOT stay. I have to re-open the control panel, navigate to the device options, and turn this on EVERY time I start my computer. Is there a patch to fix this? Or is there a registry item I can change to force this setting to remain on? I never want the touchpad operational if I am using a USB mouse (or any USB or external pointing device). I cannot find this answer on any search. Second is the NumLock. I had changed the registry item to force NumLock to be "On" on boot. I cannot get the computer to boot with NumLock on with Windows 10. This is incredibly important for my startup process. Thank you in advance for any advice/solutions!

Control zone (pinch to zoom, copying) not working since WIN10 update...

After my update to Windows 10, my control zone is not functioning in the way it was before. The copying of text on browsers, zooms in the page and I can't pinch to zoom like I could before....Any assistance would be greatly appreciated as I use my envy for work and school ;c ThanksJen

After my update to Windows 10, my control zone is not functioning in the way it was before. The copying of text on browsers, zooms in the page and I can't pinch to zoom like I could before....Any assistance would be greatly appreciated as I use my envy for work and school ;c ThanksJen

Erratic HP Control Zone Behaviour

I Recently purchased the laptop about 3 Weeks ago, and I began to notice the Synaptic HP Control Zone mouse would behave erraticly after some time. A reset of the device driver seems to fix it but the problem returns again when some time passes.
Everything seems to be upto date and the Control zone works with multitouch and normal use but this unsual and erratic behaviour that occurs quite often has become quite irritating. I've resorted to disabling the Control Zone and I am currently using an external wireless mice I purchased with the laptop.
Driver:
HP Control Zone - V18.1.7.8
A video of the issue
http://youtu.be/a8iXk0Wyjv0
Any help would be greatly Appreciated

I recently bought an HP Envy as well and I have multitutde of problems with the Control Zone. The only solution is whenever it happens I have to use the touchscreen to get to "HP Control Zone Settings" and do a "Reset Devices".
Has anyone found a permanent fix for this?
-- Amal

Envy 14 - Hard Drive failure imminent

I have an Envy 14-1110NR laptop and am getting a Hard Drive failure imminent message every time I boot up. Having run the HP diagnostics, the hard drive check fails so I'm guessing I have to replace it.
The hard drive is a Samsung HM640JJ which has gone obsolete. Does anyone know what I need to do...?
Thanks so much...
This question was solved.
View Solution.

Hi,
The error message would indicate that the Hard Drive is failing and needs to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP Envy Hard Drive Imminent Failure message

I've been getting this error when I turn on my laptop. It reads "SMART Hard Drive detects imminent failure. To ensure no data loss, backup contents and contact HP"
I've run the Hard Drive Self Test and it has failed that along with most of the other tests on the list that pops up. My laptop still works fine but I was curious as to if I should get my hard drive replaced and how to go about doing that? My warranty expired at the end of December, though the first instance of this happened before December. I forgot about it since I usually never turn off my laptop.
I've been trying to find out if I could purchase an extended warrantee or another method to get it fixed and replaced through HP. Any help would be appreciated.
I have a HP Envy 14-1154ca Beats edition.

This is a warning message stating that the hard drive would die soon. Please the backup of all your personal data as the system is currently working fine. Refer the following weblink for more information:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00480479&cc=us&dlc=en&lc=en
You cannot buy an extended warranty when there is a hardware failure on the unit. I would recommend you just buy another hard drive and then think of buying an extended warranty from HP.
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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HP Envy m6 Keyboard & TrackPad multitasking issues

I'm running on an HP Envy m6 Laptop, with 64 Bit Windows 8 Standard edition, straight out of Best Buy.
I've had this computer for nearly a year now. I honestly love everything about it, from the backlit keyboard to the i5 processor. But there's one thing I always have to work around that I can no longer stand about the thing.
As I am a slight gamer, sometimes i enjoy playing NFS, Minecraft, Assassin's Creed, and whatnot on my PC, I always have to connect a wireless mouse to my laptop, because if I press a key on the keyboard and try to make a gesture on the trackpad, one of the two actions won't work. e.g. if i press W (to go forward) and move my finger to the left (to look to the left in a game), it will only perform the walking forward motion, because it's not accepting both signals for some odd reason. I'd appreciate if an expert could assist me, I've looked through the Synaptics properties, mouse settings, etc. etc., and have had no success in fixing this issue.

Hi @wieit ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that when you first start your notebook only half of the keyboard responds, but after 10-15 minutes you gain full functionality.
You have updated the bios, removed sticky keys and changed repeat rate.
Here is a link to Notebook Keyboard Troubleshooting (Windows 8) to assist you.
If you connect an external keyboard does it respond the same way?
Have you ran The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to resolve issues?
Please let me know if you require further assistance.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Trackpad Failure for no Known Reason - Should Apple be Held Accountable?

About a week and a half ago while using my MacBook Pro, purchased December 31st, 2009, I began experiencing intermittent erratic trackpad behavior. Untouched, the cursor would move across the screen and even opened Garage Band on its own. I was unable to use the trackpad due to this, as the cursor would jump around causing me to select things unintentionally. I attempted restarting, cleaning the trackpad, cleaning my hands, etc. The only way I was able to use the computer was by plugging in a USB mouse and selecting the option of turning the trackpad off when a mouse is present.
I began searching the discussions on here to determine what may be the problem at hand. I hadn't spilled anything or mishandled the laptop in any way, so that was not to blame. I came across discussions of battery swelling disrupting trackpad operation and thought it seemed possible. Not wanting to attempt a diagnosis on my own, I called customer service. The woman I spoke with said it didn't sound like a software issue as the mouse did not behave in the same manner. She did tell me that because my phone support had expired I would have to pay a fee to receive any troubleshooting help. This infuriated me - a company not willing to help a customer troubleshoot via the phone??? Mindy informed me that I could take it to the nearest apple store (over an hour away, might I add) and see if they could be any help. She set up an appointment for me the next day at 3:00.
At the Apple store, I checked in with a man whose role was not entirely apparent to me; he seemed disinterested in the swarm of people in the store and more focused on looking important with his iPad (A sales rep. had to tell me that he was the one I would need to check in with - I don't even think Mr. iPad made direct eye contact with me during this process). After I was paired up with my designated "Genius" I informed him of the problem, and what I suspected it might be. He turned the computer off and back on running his diagnostic tests. Nothing seemed to be out of sorts, so he took it to the back to inspect the innards of my beloved MacBook Pro. He came back a few minutes later, and told me the battery looked fine, and that everything else looked fine as well. He then told me that the trackpad itself must be to blame, and that it would cost me 50 some dollars and an additional 30 something for labor. I asked why the trackpad was malfunctioning, as I had taken good care of my computer. I was informed that sometimes trackpads stop working. Sure, they may stop working, but not on a computer under two years old that shows no signs of mishandling! I told him I shouldn't be expected to pay for this due to this reason. He told me that he couldn't waive the parts fee and that IT WAS A CHEAP REPAIR ANYWAYS. I was appalled and told him that actually, $50 is a lot of money to me - the computer was a gift and I don't take $50 lightly. He backtracked, saying that in comparison to other repairs it was cheap. I asked to speak with his manager, who came out and told me the same thing. They would waive the labor fee and charge me for the part. The labor wound up taking about 15 minutes - definitely not justifying the cost of the "labor". The final paperwork I received stated:
Issue Verified: No
Known Liquid Damage: No
Issue: Trackpad tracking issues
Steps to Reproduce: Checked at the bar
Proposed Resolution: Replace trackpad and waive labor
Cosmetic Condition: Minor scratched and abrasions
Seeing as how a laptop is useless without the mouse, and the fact that I have no car and had to get a ride for the over-an-hour trip, I really had no choice but to have them replace the trackpad. I am, however, FURIOUS that I was made to pay for a new trackpad when I had done nothing to cause the first one to fail. I thought that when you purchased a MacBook PRO that you were purchasing a top of the line product "DESIGNED TO LAST...FOR A LONG, PRODUCTIVE LIFE". No one in their right mind would shell out over a grand for a machine designed to last...less than two years! I have babied this computer and rarely ever take it of the house - solely because I did not want to make a stupid mistake and ruin a very expensive, very important piece of equipment!
I am wondering if Apple is ever held accountable for these sorts of issues? In the case that a piece of hardware malfunctions on an otherwise pristine computer with no known reason, should Apple be obligated to fix the part? As Apple states that their products are "designed to last for a long, productive life", shouldn't they be required to fix problems like this? Isn't that false advertising? I wasn't even given a real reason as to why my trackpad failed! Also, if the trackpad has a manufacturing/design error, Apple should be required to replace this for me - warranty or not. (After over a month of calling about a problem with an iPod out of warranty for over a year, I finally found a rep who recognized the manufacturing error presented and had it repaired, free of charge).
Has anyone else had success in holding Apple accountable for this on a product that is out of warranty? If so, I would love to hear about it - I am going to be writing Apple a formal letter of complaint and would like to know if anyone has had them own up to the problem, along with the case #. Also, does anyone know what could have caused the trackpad to malfunction in the first place?

This is going to be a hard argument and you may not like the answer.
Were you ever offered the AppleCare extended warranty when you purchased your MBP? Like you said above ..its a "Pro" model and it should have good quality parts. Believe it or not the MBP is very well made. However, like all stuff we buy it there is a chance it breaks. Unfortunately you had a failure. There isn't much you can do when you purchased the MBP you were made aware of the one year warranty and were giving the option to extend the warranty through AppleCare. Thats the arguement that Apple is going to make.
If I were you I wouldn't write a angry letter to Apple. If you write a reasonable letter that expresses your concerns over the quality of the Apple product you will be suprised what you may receive rather then writing a angry blast of their company. Basically write the letter step away from it for a couple hours reread and rewrite it.

Trackpad failure after upgrading to X

After upgrading my 13" macpro, the trackpad would randomly fail when I was doing commands like switching desktops, mission control, or dashboard. Not always, but randomly, like it was going fine, but after I woke it up from sleep, it just didn't work out. Other trackpad gestures in a single desktop were fine however.

You and me both. No trouble with a trackpad after three plus years with Leopard, Snow Leopard, and Lion. Mountain Lion breaks my trackpad to the point where I can only hold the power button and press enter to shutdown. I cannot select or click anything with the left or right side of the trackpad. Neither the "tap tp click" nor the "full physical push works with either on my mid-2009 Macbook Pro, aka MacBookPro5,2. Happens after every wake from sleep.
Frustrating and disappointing. Is there a KB article regarding this? It happened immediately after the Mountain Lion upgrade and was not expereienced before.
Ran repair permissions after upgrade. Advice? SMC (PRAM) reset?
Thanks,
fellow

Intermittant trackpad failure

This is getting a tad bit annoying. I thought that the fixes issued by apple, in regards to the software controller for the trackpad, would fix the intermittant failures, but they haven't. I went to the apple store with an appointment for them to take a look at it... but the tech knew less about apples that I do. The only way he said they can fix it is if I'm willing to be without my computer for 2 weeks. As frustrating as this is, being without the computer for 2 weeks is far worse. Any suggestions?
I know [from previous powerbooks I've owned] that the trackpad is less responsive when the computer is running nice and toasty, but this is not occuring only when the computer is too warm. It occurs more often when there is a period of inactivity, but is not limited to that. It will continue to be unresponsive unless I reset the trackpad by putting my hand across the entire pad.
Is this a hardware failure? Anyone have a workaround that will avoid me having to deal with apple support again?
PS: reason for not wanting to send the computer in, is past failures with repairs when the powerbook is sent in. I had to send in a previous model for repairs 5 times before they simply offered me a new computer [which is not this computer that is having the problem]. This process took over 2 months to complete.

I posted in a related topic about my wife's
PowerBook's trackpad issues. We were experiencing
extremely frustrating cursor freezes since 10.4.3.
I just upgraded her machine to 10.4.5 and have been
problem free for the past hour. We'll see how it
goes over the next few days...
Anyone else have a similar experience with the recent
upgrade?
Nevermind... It's back, and in some cases worse than ever.
We had a rather embarassing situation occur at a coffee shop this morning. Someone noticed the PowerBook and was asking questions about Apple, Mac OSX, etc.
We were trying to show off some of the iLife features and the trackpad was extra-wacky... needless to say he was probably thinking "Nice computer, too bad you can't use it when you want to."
Ugh.

HP envy m6-n113dx trackpad malfunctioning

I have a brand new m6-n113dx that has a useless trackpad. It constantly jerks around randomly, speeds up/slows down, twitches and otherwise has a mind of its own.
So far, all tech support has failed to permanently fix the issue. This is what has been done so far by HP tech support and myself...
1) All track pad drivers have been uninstalled and reinstalled.
2) Bios has been updated
3) All updates (windows and HP related) have been installed
4) Reverting back to the farthest backup.
5) And of course, I have rebooted.
Nothing works for more than a few minutes and the track pad only seems to get worse. This is clearly a hardware issue and I can not afford to have my laptop gone for weeks (I need it for work and coursework).
HELP!

Mrstenter,
I have already followed that guide on my own, and with your tech support agents, having to agonizingly watch them do so. These solutions did nothing to solve thebissue.
I solved this issue on my own by returning this product to the store I bought it at and bought a non-HP laptop. The person who processed my return told me that it was a known issue and which is why I was able to return it so far outside the standard return policy.
This experience has completely ruined my once positive image of HP and I, nor my family, will ever buy another one of HP's product.

HP Envy M6-n1101 trackpad is not working

The trackpad is incredibly glitchy and it is very fustrating to try and use it. It makes using the laptop almost impossible. Is there a way to fix this? This is absolutly unacceptable.

Hi there @edgarundead
Welcome to the HP Support Forums!
I understand that you are having trouble with the touchpad on your notebook. I am happy to assist. Firstly, please post the full product number for your notebook. See the following, if you need help in finding that. The number you posted seems to point to a desktop, so I want to verify it.
How Do I Find My Model Number or Product Number?
When I have that, I can find the correct drivers and such.
For now, take a look at this page and see if anything works for you.
Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
Also if the problems with the touchpad began recently, then I would also suggest trying a system restore to a point before the problem began.
Using Microsoft System Restore (Windows 8)
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

HP envy 14 dead trackpad?

Hey guys, This is really frustrating for me considering the fact that I just recieved my HP envy 14 on the 10th (This is my third day owning the laptop after two weeks of waiting)
Anyway, I was looking at some bios stats and after finishing up I logged on to see that the laptop touchpad was completely unresponsive. I scurried around the net looking for an explanation and a fix but no dice.. Uh, I really want to avoid being forced to ship this thing back.. (It really is a huge hassle)
Some steps I took to try to fix the problem include:
Using the recovery manager to re-install synaptics drivers
Downloading the drivers from HP
Doing a restore to an earlier date ( Will try again in a few minutes to an earlier period)
if anyone can please give me a good response, I would be eternally grateful.. <3 Thanks everyone.

Ok guys, I spoke to a customer rep and in the process of attaining my serial number, I inadvertently solved this issue by removing the battery pack.
So I suppose that a possible solution would be to remove the battery and reboot the laptop. Good luck everyone (:

HP envy 15 Control Zone Trackpad failure

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