HP Mediasmart DVD failure

I cannot play Blu-Ray or DVD's with HP Smart Media, since I upgraded to Win7. I either says "No disc..." or "File not supported".
I can play DVD's with VLC or something, but that dosn't help with Blu-Rays -can anyone help me?
I have a HP Pavilion dv6 1248eo!

Hi,
From the Start Menu, open the Control Panel and click on Folder Options. Click on the View tab and click the radio button next to 'Show hidden files folders and drives'. Apply the change.
Now, from the Start Menu, click Computer and double click your C drive. Browse to Program Data....Hewlett-Packard.....Media. Inside the Media folder delete the DVD folder if there is one.
Close the window and again double click your C drive and browse to Users....your user name.....AppData.....Local and delete MediaSmart DVD folder if there is one.
Close the window and again double click your C drive and browse to Users....your user name.....AppData.....Local....Hewlett-Packard.....Media. Again open the Media folder and delete the DVD folder if there is one.
Now go back to the Control Panel, Folder Option, click the View tab and re-hide hidden files and folders.
Run ccleaner and use the Registry cleaner to analyze and then Fix any new issues.
Restart your PC and try running the first installer for HP MediaSmart DVD that you downloaded.
Hope this helps.
Best wishes,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Similar Messages

HP MediaSmart DVD C++ runtime error

Hey guys,
I have a little problem with MediaSmart and I hope someone will know what to do...
Today, I bought "Back to the Future" trilogy on blu-ray. When I tried to play it, MediaSmart asked for update, which I did. Without the update the movie wouldn't start at all. After the update, I finally managed to get in the disk menus and went through some of the bonus materials, but when I tried to play the main movie, MediaSmart crashed with error caused by Microsoft Visual C++ runtime library. Even tried to reinstall the Microsoft Visual C++ but nothing changed.
All my other blu-ray movies are working perfectly and I really have no clue what is wrong. Anyone here with similar problem?
This question was solved.
View Solution.

Do a Windows restore point and go back before the time I had you install the Media Smart DVD version I gave you, At least this will get you back to square 1.
Before you do that go to drive "C" and click on "Program Files x86" > Hewlett-Packard > Media. If there is still a folder there named "DVD" then there are remnants of Media Smart DVD left that should not be there. Right click and "Delete" the DVD file and run CCleaner's registry cleaner again. Restart and run the cleaner ounce and try to install Media Smart again.
Also see this thread, it's kind of long, but there may be a solution in there.
http://h30434.www3.hp.com/t5/Notebook-TV-Tuners-and-Media/HP-Mediasmart-DVD-failure/td-p/307260/page...
The link takes you to page 7 where DavidPK found an Windows update that causes problems.
Try installing a trial version of Cyberlink Power DVD 10 to see if that works, ounce you are certain that Media Smart DVD is gone.
http://www.cyberlink.com/downloads/trials/index_en_CA.html

Audio playback problem with HP mediasmart DVD player

Hi I have just set up my computer and linked it to my tv with a HDMI lead, I have been able to toggle between my pc speakers and my tv speakers on programmes such as windows media player and other HP mediasmart programmes but when I use HP mediasmart DVD player - a DVD will allow me to change from pc speakers to HDMI but I cannot change to HDMI (TV) sound when playing a Blu-Ray disk. I have tried changing my defult to HDMI and its just not working when playing BLU-RAY disks. anyone got any ideas? i have all the latest updates (running windows 7)

I have a ThinkPad T61p which I got one year ago. About one month ago the following problem suddenly appeared: When I want to play a DVD with WinDVD, I get the message "no valid Drive/Disc Found". When I eject and then start the DVD again, it takes about 4 minutes to start the DVD. Everything is very slow, the movie is croppy and I can often hear the laser head moving back and forward. I don't have any problems with other media like CDs or self printed DVDs with no region code and copy protection. I also have no problems with another DVD drive of the same kind (I have a DVD/CD-ROM drive). I tried to solve the problem with the troubleshooter (I have Windows XP), but nothing helped. My settings seem to be all right. Could anyone help me with this problem?

HP Mediasmart DVD uninstall/upgrade Win 7 Problems -HELP ME!

Hi Everybody,
So, I have a HP Pavilion Elite e9180t CTO Desktop PC that came equipped with Vista Home Premium. I upgraded to Win7 Home Premium through HP's upgrade program. I have a Blu-Ray drive and use HP Mediasmart DVD (Cyberlink) for Blu-Ray playback. I am trying to upgrade to the latest version to be able to watch the latest Blu-Ray discs.... Now, if I try to go through the update that is offered by Mediasmart the update fails. I either get stuck in the loop of the installer telling me"cyberlink dvd suite detected in your system please uninstall first" and then it asking me to do so, it then fails to uninstall. Or, if I try to launch the sp44451 that I downloaded from HP Support, I get the "product file definition lost" error.... Basically, I am stuck with a 2.xxx version of the Mediasmart and I cannot upgrade to a 3.xx or 4.xx version... I have been all over the web. I saw this link http://h30434.www3.hp.com/t5/Notebook-TV-Tuners-and-Media/HP-MediaSmart-DVD-won-t-play-Blu-Ray-s/m-p... and follwed the instructions from fkee4 (about 2/3 down). This basically screwed me and did not solve my problem but only gave me more... A couple of things I have seen:
-Some people say I should have uninstalled HP Medasmart before my Win7 upgrade from Vista (Ok, I did not. Didn't know had to) But what do I do now instead? How in the heck do I uninstall ver 2.xxx?
-Some people say use Revo Uninstaller to get rid of HP Mediasmart. (I tried it, didn't work and got rid of HP programs I actually liked)
I cannot be the only one out there with this issue, yet I can't find a decent source for telling me how to accurately fix it. I really don't want to have to call HP (India) to try and get this resolved as my previous experiences with them were a joke. Has anyone resolved this problem? Do I just do a fresh reinstall of the OS? I would like to not have to, but if it will solve my problem, then I will. Is there some patch out there I have not found? Any help would be great.Thanks for your time.
P.S. Is there a HP moderator out there watching this who can help?

I would try ordering a set of the Windows 7 recovery disks from HP. Contact HP support and see if that is possible. That way everything is clean for W7. I don't know if your buildID will prevent the W7 recovery disks from working but the disks are fairly inexpensive. Be sure to backup your data.
Recovery disks.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

HP Mediasmart DVD on a6750t will not output 5.1 channel data via SPDIF or HDMI

So I got a new customized HP desktop on Friday. Started to play with it on Saturday. I called Sunday morning to request an RMA number and return shipping label. Here is my saga:
Started HP issue calls at 3:47am FEB 15th 2009
Gion (per rep spelling) stated return will be handled through warrantee/support department). He stated HP does not allow them to release a badge number. Ticket# xxxxxx3374.
(Transferred to warrantee/support department)
(The line was full of static- asked for the 800 to call back. Person said he didn’t have the number I called in on. Had to log on to www.hp.com. Found the number to call was 1 (800) 474-6836. I called this number.)
Satya (per rep spelling) answered the line. I informed rep that I am not receiving any 5.1 output from the Blu-ray disk software that was provided by HP (HP Mediasmart DVD). Advised him that all MS products, DVD's, and HD devices were sending 5.1 channel output to my Yamaha receiver. [DVD’s are the important part. As the same drive is used for BOTH DVD and Blu-Ray, it is my opinion that the hardware is working fine.] I reiterated many times that the only thing not sending 5.1 channel data was the HP MediaSmart DVD software player for Blu-Ray disks.
Satya ran various tests and wanted to “call back tomorrow with a solution“. He seemed to think that perhaps there was a problem with hardware and possibly I had not received something in my order.
I clearly started I wanted a RMA number and I wanted to return the product. Satya refused saying he had to "research" the problem before he could issue the RMA number and return the product. He said he would call me between 2pm and 5pm tomorrow (MST) (I informed him it was currently 4:49 am at my location.)
The problem is not with the hardware. All Microsoft software products that offer 5.1 channel support are sending via SPDIF (optic cable) 5.1 channel data. Again, all DVDs and other 5.1 devices (HD PVR) are sending (via SPDIF) 5.1 channel data to my Yamaha receiver. The only thing not outputting in 5.1 is the Blu-ray disk software player (HP Mediasmart DVD). DVD’s are ran using the Blu-ray drive (only one on the system) and are sending 5.1 channel data with no issues.
Ended HP issue calls 4:52am FEB 15th 2009
So, any other suggestions? I have tried various things like HDMI-Passthrough, HDMI-PCM, SPDIF, and 6 speaker output on the HP MediaSmart DVD Blu-ray software player application to no avail.
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View Solution.

FEB 16th 2009 1:15 am
Decided to try some trial Blu-ray programs to see if this issue can indeed be resolved with a different software package.
Corel’s WinDVD9 would not play a Blu-ray disk. I received no errors. The program loaded the disk, after about 10 seconds stopped and went back to the main screen.
Cyberlink PowerDVD had a trial limitation that does not allow Blu-ray disk playback.
ArcSoft TotalMedia Theater (TMT) works flawlessly. Outputs in 5.1 surround with no issues, therefore my assumption that it’s a software issue is correct.
Due to the problem being software related, I will call HP to see if there is a way they can send me a different Blu-ray software player. I like the system and do not really want to ship this back to HP. There is a sale tomarrow and I might even buy another system for my mother if HP will work this out.
HP call start at 2:06 am FEB 16th 2009
Called 1 (800) 474-6836. Satya answered the line. He asked if his supervisor had called me. I stated no, I had only received his call at 7:47pm and I had placed a call to Bridgette at 8:37 pm for a RMA number and shipping label.
I advised him I was willing to try and work with HP now that I found it was indeed a software issue. I asked him if there was a possibility of getting a different software player that would work with my setup. I advised that on my own I found that ArcSoft TotalMedia Theater (TMT) trial version works (based on me installing a trial version). Its my understanding that HP provides many software titles from ArcSoft including a MediaConverter I also purchased for the desktop.
He placed me on hold to find out.
He said HP doesn’t carry or support ArcSoft TotalMedia Theater. He said he would have a supervisor call me back within 24 hours with a solution. I advised him to stop the RMA. He stated an RMA had not been issued yet. I gave him the RMA number I had and advised I had received a shipping label via email from Bridgette per my earlier call. He placed me back on hold to check.
He said he cancelled the RMA and would have a supervisor call me back between 2pm - 5pm (within 24 hours).
Call ended at 2:34 pm FEB 16th 2009
I am guessing that HP support is not enpowered to solve a problem like mine. I would have been willing to work out something with HP but its is seeming more and more that HP really doesnt want my business. The issue here is software limitation PLAIN AND SIMPLE. I paid (in part) for a Blu-ray player that would play Blu-ray disks and output sound in 5.1. The TRIAL version of ArcSoft TotalMedia Theater works fine. Therefore the hardware is fine.
Without a different software player shipped to me OR me buying the ArcSoft TotalMedia Theater software for 80 dollars, I am forced to listen to Blu-ray disks in 2 channels. I would like to work with HP but if HP will not work with me then I have no choice than to return the product.

HP MediaSmart DVD software and major Blu-ray issues

In September 2010, I bought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. From September 2010 to October 2014, I successfully played regular DVDs and CDs. But in October 2014, for the first time, I needed to view a Blu-ray DVD. Specifically, I needed to view the "Divergent" Blu-ray.
When I tried to play the "Divergent" Blu-ray (which was made in 2014), the HP MediaSmart DVD software (version 3.1.1.3317) and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
Next, I downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html. This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work.
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not even detect the Blu-ray.
Recently, I decided to revisit this issue. I installed the most advanced version of HP MediaSmart DVD. I installed HP TouchSmart DVD, version 4.1.2.5122.
TouchSmart flawlessly played disk 1 of the 2-disk "Star Trek" Blu-ray set (made in 2009). However, TouchSmart was not able to play the "Divergent" Blu-ray at all. After failing to play the "Divergent" Blu-ray, TouchSmart attempted to play disk 2 of the "Star Trek" Blu-ray set. TouchSmart played disk 2 with poor video.
Next, for some strange reason, TouchSmart became totally inaccessible. I could not start TouchSmart. I rebooted the computer. TouchSmart was then able to play the "Divergent" regular DVD, but was unable to play the "Star Trek" Blu-rays at all.
I did a system restore to the point just after the installation of TouchSmart. TouchSmart played regular DVDs well, but still could not play the "Star Trek" Blu-rays at all.
Next, I got rid of TouchSmart and installed HP MediaSmart DVD, version 4.1.4229 (sp49489.exe). MediaSmart 4.1.4229 flawlessly played the "Speed" Blu-ray (made in 2006). However, MediaSmart 4.1.4229 failed to play either of the "Star Trek" Blu-rays. And after failing to play the "Star Trek" Blu-rays, MediaSmart 4.1.4229 played "Speed" with poor video.
So, it appears that any specific version of HP MediaSmart DVD software will play old Blu-rays successfully, and will then subsequently fail to play more advanced, more recent Blu-rays. After that version fails to play the more advanced Blu-rays, that version will play the old Blu-rays, not as flawlessly as before, but rather with poor video quality or not at all.
I have read many threads on the HP forums and on other forums about people having trouble playing Blu-ray DVDs on a wide variety of HP computers. I went back to the specifications of my HP computer, and I found the following disclaimer about that computer's Blu-ray capabilities:
As Blu-Ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support. HD-DVD movies cannot be played on this Desktop PC. Some HD DVD and Blu-ray advanced features may not be supported. CPU power is dedicated to support HD DVD and Blu-ray playback functions. It is recommended that you close all other applications before and during HD DVD and Blu-ray playback. HD DVD and Blu-ray movies will only play through the HD DVD and Blu-ray player software. Advanced Access Content System (AACS) keys are integrated into your PC for copy protection purposes. Occasional renewal of the AACS key is required, and easily done by connecting to the internet.
I believe that I have gone way above and beyond ordinary diligence, to try to get my computer to play Blu-ray DVDs. The disclaimer states that certain issues may arise and that flawless Blu-ray playback is not guaranteed for all systems. But certainly my frustrating experiences, and the frustrating experiences of others, go way beyond the leeway given by HP's disclaimer, do they not? Has anyone thought about the possibility of a class-action lawsuit against HP?

In "Device Manager", under "DVD/CD-ROM drives", I see the following:
hp BDDVDRW CH20L
I click on "hp BDDVDRW CH20L", and I see several tabs.
In the tab marked "Driver", we have the following:
Driver Provider:   Microsoft
Driver Date:           6/21/2006
Driver Version:     6.1.7601.17514
Digital Signer:      Microsoft Windows
In that same tab, clicking on "Driver Details" gives us the following:
Driver files:      C:\Windows\system32\DRIVERS\cdrom.sys
Provider:           Microsoft Corporation
File version:    6.1.7600.16385 (win7_rtm.090713-1255)
Copyright:       Microsoft Corporation. All Rights Reserved.
Digital Signer:   Microsoft Windows
I think that, back in October 2014, when this Blu-ray issue first came up, I updated the driver. That may be why you see the following different versions :
6.1.7601.17514
6.1.7600.16385 (win7_rtm.090713-1255)
So, how would I update the firmware? To what version should I update the firmware?

HP Mediasmart DVD - Blu Ray Problem

Hi I have a HP Pavilion dv6t-2300.
Last month I had a problem trying to play some blurays with the media smart. It was like the player tries to rplay the disk but after a while nothing happened, so I tried to update the software but it displayed an error during installation (something about it couldn't find a dll file in the mediasmart dvd folder), I tried to uninstall it but the same problem was displayed. After struggling with that, i decided to restore my laptop with the recovery disks.
It worked, I was able to watch my blurays, but recently the same problem returned. So I did a little research, and I found that the PC or the device manager sees 2 BD drives (F and H). I also found that I can see all the bluray disk files but I cannot play any of them on the media smart dvd.
I also installed the Power DVD 10, to test it as a trial and it cannot play the movies either, it says that the disk has an unrecognize media format, or something like that.
So I decided to try to update with the lastest version (4.2.4701) but the error I talked about earlier appeared again, I have the previous version (4.1.4328).
Since the media smart dvd worked until now I only run a few windows updates and some HP updates (like Quick launch buttons and chipset). I wonder if these updates have some relation with the problem.
BTW: I can watch DVD movies with no problem in the Media Smart DVD, the issue only appears with BD disks.
I hope you can help me...
Thanks in advance.
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View Solution.

@gtpbr
You get the message ; "the content are protected and can not be shown in the conditions selected", when you are trying to connect an external monitor. Hit the "Windows" and "P" key at the same time to select "Projector Only".
If this is not the situation, please post again.

HP MediaSmart DVD player: sp49489 doesn't seem to fix blu-ray player "update loop"

Good day,
I found a few threads were folks were having issues playing back blu-ray discs (BD) with HP MediaSmart (some going so far as saying things like "... not so smart", etc). I applied update sp49489 and one BD worked fine, and now I am attempting to play a more recent BD (ie, "Stolen") and I get stuck in a "update loop" where the HP MediaSmart DVD player constantly asks to check for updates, whether I hit "yes" or "no".
Any ideas how to fix this?

The first link leds to a cyberlink page where i can't continue because theres nothing to click on.
mediasmart is up to date with me, but the cyberlink BR advsor means my laptop doesn't habe a BR Player neither a software.
i'm using Win7_64. Any suggests?

MediaSmart DVD and Blu Rays

Hi. I know this question has been asked before (because I've read it in a bunch of other posts) but I'm still having a problem.
My Blu Ray player was working just fine (I just watched UP about a month ago) until I bought the new Harry Potter movie. When I put it in the player, everything went to hell. It says "content is protected" and something about not being able to play in this display type. And now my other Blu Rays won't play either
So - I've already gone through the basics....I've used Revo Uninstaller to completely remove the old version of MediaSmart DVD. I've downloaded several different versions of MediaSmart and installed them (while being sure to restart a hundred times in between installations and making sure I've completely removed the old ones) I've turned off Norton 360 and Windows Firewall while installing them. And still none of my Blu Rays will play.
Please please help me. I have a HP Pavillion DV7 3065DX running Windows 7. I don't do anything too fancy on the computer except play on the internet and use Itunes (and watch movies....well....used to) If you can fix this, I will name my second child after you....

That sucks, but at least your itunes are back. I don't have anything else, sorry. Except Nuke and Pave.
Do a system restore and use David's method to install the latest Media Smart.
After that it should work, start installing your programs in one at a time to see what is interfering with the Blu-ray player.
You could also try installing a trial version of Cyberlinks Power DVD 11 before doing a system restore, but unfortunately that's not free.
Personally I have had problems with Media Smart too, and I do have Power DVD 8. I will eventually update to Power 11.
The frustrating thing about this is that my Media Smart plays Harry Potter, something is blocking the playback of Blu-ray's and it's like trying to find a needle in a hay stack.
The people who manufacture the format do there very best to put all sorts of copy protection protocols on the disc's. I found it gets to the point where the things won't even play. Finding what is interfering is a big challenge.
The other thing that would probably work too is running SlySoft's Any DVD HD, that removes all the copy protection stuff, and that's not free either, but it does work.
http://www.slysoft.com/en/anydvdhd.html
It's not HP really. Others like Sony, Acer, Toshiba etc are all in the same boat.
Check this thread out, it doesn't look good for lessien either.
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/DV7-3165dx-will-not-play-blu-ray/m-p/698379#...
His drive letters are all screwed up, but when I duplicated his situation, my player still worked. Windows doesn't even see the Blu-ray drive at all in his case.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Pending on an answer I am waiting for there may be a newer driver direct from AMD that may work, it's dated 2011, where as the one from HP is from 2009.
There is a good chance that this will solve your problem, but I want to be sure that it will work.

Mediasmart dvd 3.0 broken HDMI passthrough in windows 7; solution found

Hello everyone,
I have a dv6-1253cl and was successfully bitstreaming 5.1 DD to my Onkyo TX-SR606 receiver from blu-rays in mediasmart dvd under vista home premium 64. This did not work initially under vista. This laptop has an ati mobility 4650 graphics card, but the default microsoft hd audio driver would not configure for surround sound or streaming dts or DD under "manage audio devices" in the control panel. Installing the realtek ati hdmi driver fixed this problem. I then followed hd1's instructions, setting mediasmart dvd's audio option to "hdmi passthrough" before inserting the blu ray. (http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/HDMI-sound-issue-from-newer-Blu-Ray-s/m-p/1...)
Unfortunately, when upgrading to windows 7, this stopped working. mediasmart dvd 3.0E would only send 2-channel pcm to the receiver, or it would simply freeze and crash. Reinstalling the sound card drivers did not fix the problem.
I have determined that this is a problem with mediasmart dvd 3.0 for windows 7. I uninstalled 3.0, and reinstalled mediasmart dvd 2.2 for vista 64, and everything worked again!
So the major lesson is, if you upgraded to windows 7, use mediasmart 2.2 for vista if you want surround sound.
I'd appreciate any feedback if anybody else has had this problem, and if this solution works for anybody else.
JoMP

This answer is @ JoMP82
Everything on the laptop is configured correctly, it even shows that there are 7 channels of sound available on the Denon receiver or 5 if you like, it makes no difference. The only thing that has changed is the Media Smart software. I either have to revert back to the version that worked and not play Ice Age 3 or keep the old version and let SlySoft remove all the copy protection and region code; and then it will play. This is what I wrote on the CyberLink web forums :
After reading the hundreds of people having problems playing Blu-ray discs on their laptops, including myself, it was easier to cut my losses and give up. At present I am using Media Smart which is a cheap version of a CyberLink product and since the latest update I have no more surround sound in my home theatre. I only use my laptop to play region "B" blu-ray's. I rolled back to the previous version and it works fine. I also have Slysoft and that helps a lot in removing the region codes and all that frustrating protection crap !
So here's a revelation. Stop using your laptop's to play blu-ray movies. The cost of the Cyberlink software is a around 100.00 bucks. I just bought a cheap Sony player for that cost (BDPS360) and it plays everything. The cost alone for my time trouble shooting is already in the hundred's of dollars.
Did it ever occur to anybody that this is being done on purpose because the studios don't want people playing their precious blu-rays on laptop's because they are too easily copied on them. I have done it and as the cost of 50 gig discs fall it will make it more cost effective to do this.
It is also in Cyberlink's best interest not to find any solution to your problems when they can charge 30 dollars for useless phone support etc.
Why find a cure for cancer when the industry is making billions perpetuating the disease !
If you must watch a movie on your laptop just use a DVD. Most screens are only 15 inches big diagonally and a regular DVD will look just fine. The biggest is 18 inches and it still looks OK. And yes it pisses me off too that My blu-ray player in my laptop is so problematic, but I have had enough !! CyberLink, Hewlett Packard and the Hollywood studios can go to hell !!
This is harsh stuff, but after spending a little over 2700.00$ it should bloody well work and work properly ! It's incompetence, I am a very patient person, but things like this are intolerable.
Maybe one of the moderators will remove this. I will see what happens.

MediaSmart DVD player will no longer work!! help

Okay so now when I try to open the DVD mediasmart section I get a message that pops up and says "The program can't start because MSVCR71.dll is missing from your computer. Try reinstalling the program to fix this problem." How do I reinstall the program? And is this really the solution to this problem.
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View Solution.

Hi,
This assumes you are running Windows 7.
Try the following process to see if you can get MediaSmart DVD working - we can tackle the other MediaSmart software later.
Download and install Revo Uninstaller from the link below.
http://www.revouninstaller.com/download-freeware-version.php
Run revo and use it to uninstall your HP MediaSmart DVD Software. Right click on the icon of the program you wish to remove and select Uninstall. During the process you may be asked to delete registry entries, just select all and then click delete. Do the same for any left over files and folders. Once the uninstall has completed, reboot the PC.
Next, download the latest installer for MediaSmart DVD on the link below and save it to your Desktop.
ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50935.exe
If you don't have an extraction utility installed, download and install 7-Zip. Right click the installer you download, select 7-Zip, select extract files and then click Ok. Open the newly extracted folder, open src and scroll down until you see the setup application ( 6th from the bottom with a size of 310Kb ). Right click this Setup Application and select 'Run as Administrator' to start the installation. When the installation has completed, restart the notebook and see if you can now play your Blu ray discs.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Trouble with mediasmart DVD

After looking at different answers on how to supposedly fix HP Mediasmart DVD after a year of having problems with it, I thought I would be able to use it once again. I uninstalled it from my computer, then used the Recovery Manager to reinstall it. Once done, I opened Mediasmart DVD to see if the problem fixed itself, and when I did, it asked if I wanted to check for updates. After I did that, I inserted a Blu-Ray disc to watch, and it asked me if I wanted to activate my player. I clicked "yes", and it took me to the CyberLink website to download a patch. I downloaded it, then restarted MediaSmart. As I did, it recognized the Blu-Ray again, and asked again if I wanted to activate. I clicked yes, and it returned me to the same webpage. I'm stuck. What do I do? Any help would be appreciated.

Support for external burners wasn't added by Apple until the iLife '06 applications.
Prior to iLife '06, you needed to use a non-Apple patch for external drive support.
Check out http://www.lacie.com/support/drivers/index.htm and see if LaCie DiscRecording Support 1.23 for Mac OS X 10.3.2 or later will do what you want.

HP MediaSmart DVD crashes

HP MediaSmart DVD is temperamental, choppy. It hangs up, sometimes crashes playing DVDs on my Win 7 64-bit HPE-210f.

Hello Gem4skis,
You are having a problem with media smart not working correctly.
You might need to update media smart.
Here is a link to the update.
If the update does not help you can uninstall and reinstall media smart.
Go to start type uninstall a program, hit enter.
Go down the list and find media smart, right click and uninstall.
Close control panel.
Go to start, type recovery manager, hit enter.
Click on program reinstallation.
Go down the list and install media smart.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

HP's MediaSmart DVD is garbage

I purchased a customized dv6zSE in August ('10). After spending over three (3) hours with Tech Support we were unable to get the BluRay player to recognize the disc. We deleted and reinstalled software, drivers, and anything else they could think of. I finally threw my hands up and sent the laptop back. It's replacement arrived two (2) weeks later but had to be sent back because the lighted keyboard was defective. It's replacement, my third dv6zSE, arrived on Thursday and everything looked fine until I tried to play a BluRay disc. Lo and behold, the MediaSmart DVD software could not access the disc player. DVDs and BluRay discs were treated as if they were invisible even though they were recognized by "Computer". I removed and reinstalled the software to no effect. Not wanting to send this back for a fourth laptop, I downloaded a trial version of Cyberlink's PowerDVD and guess what? It now works perfectly. So now I am faced with spending $100 for software to replace the inoperative MediaSmart software.
Has anyone else experienced this problem? If so, what was your solution??
Thanks in advance.
-Joe

See this thread and follow my instructions for a possible solution.
http://h30434.www3.hp.com/t5/Notebook-TV-Tuners-and-Media/My-Media-Smart-only-play-the-title-on-DV4t...
You may also have to update your BIOS, Chipset and Video driver.

Update HP MediaSmart DVD Error

I have an HP HDX X16T-1200 notebook and the HP Health Check software told me I need to update the HP MediaSmart DVD software to VERSION: 1.00 Rev. B. It downloads, extracts and begins to install the program, but the install always errors out with "Error!! The product definitation file lost." See below.
Has anyone had this problem before and know how to resolve it?
Thanks

OK, I believe I've solved the problem. Followed steps above to remove old version and clean registry, removed "DVD" folder from C drive. Downloaded latest HP Mediasmart DVD version to a saved file on desktop. The trick is to NOT click and run the self-executing installer from the icon. Instead, extract entire file to a folder with Winrar or similar app. Locate Setup.exe file (in "SRC" folder), right click it, run as administrator. Installer, finally, launches, and program installs A-OK. Sheesh. Now if I could just get my "touchsmart" buttons to work. Don't want to get greedy, though.

HP Mediasmart DVD failure

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