Hp mediasmart

When trying to play some .avi files, I get the error message "INVALID VIDEO - The file format is not supported or is invalid". Some avi files work and some don't. I'm running Windows7 with the HP Mediasmart that came with the unit. Guessing I may need a new codecs, but don't know what I need or where to find it. THANKS in advance!
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Hi,
MediaSmart ( Video or Movies, Pictures, Video ) has always had problems not only with certain codecs, but with the container thecodecs are in such as AVI - HP now provides a free version of Cyberlinks PowerDVD 10 which seems to be a better solution. You can download the latest installer for this on the link below.
http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56904.exe
Regards,
DP-K
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Similar Messages

Blu-ray DVD no longer recognized by HP MediaSmart or Windows Media Player

I have the HP Pavilion Elite HPE 250-f desktop computer. This computer includes a CD/DVD/Blu-ray drive. I bought this computer in 2010, and all these years I have successfully played CDs and DVDs on the computer. Until now, I have not attempted to play a Blu-ray DVD.
A few days ago, I rented the "Divergent" Blu-ray DVD from my public library. The "Divergent" regular DVD was included in the package.
I put the Blu-ray into the CD/DVD/Blu-ray drive. The HP MediaSmart software recognized the Blu-ray, but the software got into an endless "update" loop and did not play the Blu-ray. Microsoft's Windows Media Player also recognized the Blu-ray, but did not play the Blu-ray.
One solution I heard about was to plug an HDMI patch cord into the back of my computer box, with the other end of the HDMI patch cord not plugged into anything. Supposedly, the HP MediaSmart software would play a Blu-ray if the software sensed an HDMI cord. Unfortunately, that did not work.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html Supposedly, this Codec Pack would allow the Windows Media Player to play the Blu-ray. The Codec Pack included the Classic Media Player.
I tried to play the Blu-ray on the current Windows Media Player and the Classic version, with the new codecs installed. But nothing worked. I then used System Restore to get rid of the Media Player Codec Pack. I found out that, in addition to the codecs, I was supposed to use the Slysoft AnyDVD HD software. However, I did not make any more attempts to use the codecs, and I did not download the Slysoft software.
Now, here's where things get weird. Now, the HP MediaSmart software and the current Windows Media Player do not even *recognize* the Blu-ray DVD. They play the regular "Divergent" DVD very well. But they do not even *see* the Blu-ray DVD.
I uninstalled the BDDVDRW CH20L driver, version 6.1.7600.16385 (win7_rtm.090713-1255). I restarted the computer, and a new driver was installed. The new driver's version is 6.1.7601.17514. But the Blu-ray DVD is *still* not being recognized.
Now, I'm hearing that a Blu-ray lens cleaner may be required.
So, what's going on here? Did the codecs in the Codec Pack damage the Blu-ray lens? Please advise.
Thank you for any help you can give me.

Hi, BH. Thanks for your response.
sp60287.exe seems to be for Windows 8. I have Windows 7.
But even if I got a PowerDVD version for Windows 7, I still have the issue of the Blu-ray disc not even being detected. The Blu-ray disc is in the drive, but the software (HP MediaSmart, Windows Media Player) says that there is no disc in the drive. This "no detection" issue began after I installed the codecs in the Codec Pack and tried to make Windows Media Player work with the codecs. Is there an issue with the Blu-ray lens? Or is there an issue with the Blu-ray disc itself?
I notice that the regular "Divergent" DVD has no fingerprints on it, even after I touch it. But the Blu-ray DVD has lots of fingerprints. Does the Blu-ray have some kind of weird surface? Is there some problem with the Blu-ray's surface that is causing the Blu-ray to not even be detected?
Thanks.

User account control won't let access to hp mediasmart photo

user account control won't let access to mediasmart photo.

Thank you for the additional information.
Here are all of the MediaSmart Software downloads provided by Daniel Potyrala:
Hi,
Below you will find the latest versions of MediaSmart applications:
MediaSmart SmartMenu here (version 3.1.2.2 for 32-bit & 64-bit Windows 7)
MediaSmart DVD here (version 4.2.5122 for 32-bit & 64-bit Windows 7)
MediaSmart Webcam here (version 4.2.3303 for 32-bit & 64-bit Windows 7)
MediaSmart Music here (version 4.2.4604 for 32-bit & 64-bit Windows 7)
MediaSmart Video here (version 4.1.4322 for 32-bit & 64-bit Windows 7)
MediaSmart Photo here (version 4.1.4327 for 32-bit & 64-bit Windows 7)
MediaSmart DVD Menu Pack here (version 4.1.4121 for 32-bit & 64-bit Windows 7)
You should reinstall MediaSmart Photo (second from the bottom) to see if that helps.
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HP MediaSmart error after upgrading to Windows 7

I recently upgraded my HP IQ816 from Vista Home Premium to Windows 7 Home Premium. I installed all Windows 7 software updates from HP's website. Everything works great except the HP MediaSmart application. HP Update repeatedly notifies me that an "HP MediaSmart DVD Application Update" for Windows 7 is required. When I attempt to install the update, I receive the following error message: "Error!! The product defination file lost." Attempts to update this software from directly within the MediaSmart application results in the same error. I've tried uninstalling MediaSmart altogether. The same error appears and the product will not uninstall. Downloading and installing the update directly from Cyberlink returns the same error. HP refuses to help since I changed the OS that shipped with their machine and I've been unable to find a solution anywhere else on the internet. Many thanks in advance for the suggestions and help!
Model #: IQ816
Product #: FK783AA-ABA
Software Build #: 84NAv6XrA1
PCBRAND: Pavilion

Ok try this,...
1. Download and SAVE this update to your computer
HP MediaSmart DVD Application Update
ftp://ftp.hp.com/pub/softlib/software11/COL31151/pv-77263-1/sp44452.exe
This is the HP Vista x64 driver (I know its windows 7 your on, Vista drivers are compatible)
2. Install winrar on your PC, please use google to find free download of winrar
3. Extract the sp44452.exe file contents using file explorer, do this by right click on the file you downloaded to your local hard drive and select "Extract to sp44452\..."
4. then move into the sp44452\src directory, you'll see file named HPMediaSmartDVD.exe, do the same, extract the contents of this file using file explorer and "Extract to HPMediaSmartDVD\..."
5. Ok now, you move to sp44452\Source\HPMediaSmartDVD\hp\tmp\src directory and run setup.exe from there
6. You should be right as rain now... Enjoy, if it works I expect kudos since HP Support haven't been able to help...
Cheers
jim
HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer

Audio playback problem with HP mediasmart DVD player

Hi I have just set up my computer and linked it to my tv with a HDMI lead, I have been able to toggle between my pc speakers and my tv speakers on programmes such as windows media player and other HP mediasmart programmes but when I use HP mediasmart DVD player - a DVD will allow me to change from pc speakers to HDMI but I cannot change to HDMI (TV) sound when playing a Blu-Ray disk. I have tried changing my defult to HDMI and its just not working when playing BLU-RAY disks. anyone got any ideas? i have all the latest updates (running windows 7)

I have a ThinkPad T61p which I got one year ago. About one month ago the following problem suddenly appeared: When I want to play a DVD with WinDVD, I get the message "no valid Drive/Disc Found". When I eject and then start the DVD again, it takes about 4 minutes to start the DVD. Everything is very slow, the movie is croppy and I can often hear the laser head moving back and forward. I don't have any problems with other media like CDs or self printed DVDs with no region code and copy protection. I also have no problems with another DVD drive of the same kind (I have a DVD/CD-ROM drive). I tried to solve the problem with the troubleshooter (I have Windows XP), but nothing helped. My settings seem to be all right. Could anyone help me with this problem?

HP Mediasmart TV recordings lose audio sync

I have a HP Dv5 1235dx laptop and I am using a Kworld UB435-Q usb tv tuner stick to watch and record free over-the-air hdtv.
My issue is that when I record a program with HP Mediasmart TV the audio loses sync with the video. It starts out ok, but gradually goes out of sync the longer you record, so that by the end of an hour long show the audio is about 2 seconds off which is extremely distracting bordering on unwatchable. I can record programs with Windows Media Center and it has no audio sync problems, but WMC doesn't pick up all the channels and doesn't have as nice of an interface and program guide as HP Mediasmart TV.
Does anyone else have this issue, or know of a fix for this? I've also noticed that the recording quality options are greyed out in the settings menu, so its not like I can even try a lower quality setting to see if it makes a difference.

jlewis wrote:
I just discovered the same problem.
I have an HP dv8t running Win 7 64-bit. Last night I recorded about 2 hours of a football game. When I watched it later the video and audio gradually moved farther & farther out of sync. On a football game, you rarely see people's lips when they are talking anyway. It did seem like the announcers were slow to react, though! If it was a regular TV show or a movie, I could not have watched it at all.
Another strange occurrence -- I first replayed the recorded video in HP's Mediasmart player. After about 45 min. the video started getting choppy. The audio remained smooth, but it seemed like the video was dropping frames. It got worse and worse until we were seeing 1 second (or more) jumps in video. I shut down HP's player and opened the video in Windows Media Player. It played fine -- at least the video did not skip. The audio was still out of sync by a second or two.
- Jeff

HP MediaSmart crashing to desktop when attempting Bluray playback

Hello all,
I've been trying to get the movie Coraline to play in an HP Envy 17 1181nr to no luck. MediaSmart DVD reads the menu, then the FBI warnings, then the Universal intro in all Universal movies - and then crashes to the desktop.
By the way, it's the only bluray movie I've tried on a brand new system (the computer is days old), and it's the only one I have handy at the moment.
The error I get in MediaSmart says:
HP DVD Smart Main has stopped working. A problem caused this program to stop working. Windows is checking for a solution... etc. (close program dialog box).
I tried installing PowerDVD 10, and had the exact same error: a crash to the desktop, this time, with no error message.
Any ideas as to what might be causing this?
Thanks for the help and the time dedicated to these issues.
Cheers.
Also: just an observation, but I read somewhere on this board that some movies just don't play (like Spiderman 3). Is that true, and if it is, why? Shouldn't a player simply play?
EDIT: I read here: http://h30434.www3.hp.com/t5/Notebook-TV-Tuners-and-Media/HP-Mediasmart-DVD-failure/td-p/307260/page... about a possible issue with Windows 7 update KB234886 and MediaSmart DVD failure. I checked for installed updates and I have it on my system. Should I uninstall it?
From what I read, this is a security update for the Server service. Also, I do not have Comodo firewall installed.
EDIT2: Doing more research, I find it's definately some incompatibility or problem with Cyberlink's software, as I can open the .m2t files in VLC player just fine.

Hi again,
Thanks for the links. It does seem that Cyberlinks Blu ray software is very sensitive to other software and drivers that may be on the PC and the list of things that break its functionality is ever-growing. Why this should be, when other companies such as ArcSoft seem to be able to produce Blu ray software that just works would seem to indicate that the Cyberlink software is just not very well written.
Regarding your issue with MediaSmart DVD, the next thing that may be worth trying is uninstalling and then reinstalling the graphics driver for you PC, which is on the link below.
ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50569.exe
Save this file to your Desktop and run the installer by right clicking it and selecting 'Run as Administrator'.
Look forward to hearing from you.
Best wishes,
DP-K
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Unable to play Blu-Ray or DVD through MediaSmart on HDX 18

My drive has the Blu-Ray symbol on it, so I know it's supposed to have Blu-Ray capabilities, but every time I put a Blu-Ray OR DVD in, MediaSmart DVD pops up and says "No disc loaded in drive." However, I am able to run DVDs through Windows Media Player. So, what's wrong with my MediaSmart? Is there another way to play Blu-Rays?

I have been having this problem for close to 10 months (since I bought my HP laptop). I didn't care initially because I could use other players to play regular DVDs and CDs. I was in a fix when I tried to watch my first movie in Blu Ray disc. I tried multiple installs and re-installs but couldn't get it to work. I however got to a point where it would say the "Disc is ready, hit the play button", but when I hit the play button it just flashed the screen (adjusting screen display) for a second and then did nothing. I finally called HP support and they walked me through regular install and install as per their process. When the initial instructions didn't work, I on my own did two things while on call.
1. I first Un-installed my antivirus software, just to make sure it doesn't interfere with any of the other activities being instructed by the support staff since they were related to drivers.
2. I had a Divx player and converter installed in my machine. Just on random thought of driver conflicts I went ahead and un-installed all the Divx related software. It asked me for a restart and bingo. When the machine rebooted, HP mediasmart DVD was able to play the Blu Ray disc.
I don't know which of the un-installs did it. My guess is it probably was Divx or a combination of both. I then asked HP support to stop going through rest of the process. He advised me to update the BIOS and software for fingerprint device which I did and it solved another problem for me. I saw the whole movie without too many issues. Once issue I found was when I paused the play using keyboard and resumed the sound went away. I then had to close and restart the movie. Based on above experience, I would advice anyone else having same problems to first un-install all the free DVD/CD/Blu Ray player software from the machine, then proceed with un-installing antivirus (if necessary at all. You can install it back again). I haven't tried re-running the blu ray disc after re-installing the anitvirus. I will re-post any problem here if I find any issue. That would also nail down the culprit.
Hope this helps so some of you.

HP Mediasmart DVD failure

I cannot play Blu-Ray or DVD's with HP Smart Media, since I upgraded to Win7. I either says "No disc..." or "File not supported".
I can play DVD's with VLC or something, but that dosn't help with Blu-Rays -can anyone help me?
I have a HP Pavilion dv6 1248eo!

Hi,
From the Start Menu, open the Control Panel and click on Folder Options. Click on the View tab and click the radio button next to 'Show hidden files folders and drives'. Apply the change.
Now, from the Start Menu, click Computer and double click your C drive. Browse to Program Data....Hewlett-Packard.....Media. Inside the Media folder delete the DVD folder if there is one.
Close the window and again double click your C drive and browse to Users....your user name.....AppData.....Local and delete MediaSmart DVD folder if there is one.
Close the window and again double click your C drive and browse to Users....your user name.....AppData.....Local....Hewlett-Packard.....Media. Again open the Media folder and delete the DVD folder if there is one.
Now go back to the Control Panel, Folder Option, click the View tab and re-hide hidden files and folders.
Run ccleaner and use the Registry cleaner to analyze and then Fix any new issues.
Restart your PC and try running the first installer for HP MediaSmart DVD that you downloaded.
Hope this helps.
Best wishes,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

HP Mediasmart DVD uninstall/upgrade Win 7 Problems -HELP ME!

Hi Everybody,
So, I have a HP Pavilion Elite e9180t CTO Desktop PC that came equipped with Vista Home Premium. I upgraded to Win7 Home Premium through HP's upgrade program. I have a Blu-Ray drive and use HP Mediasmart DVD (Cyberlink) for Blu-Ray playback. I am trying to upgrade to the latest version to be able to watch the latest Blu-Ray discs.... Now, if I try to go through the update that is offered by Mediasmart the update fails. I either get stuck in the loop of the installer telling me"cyberlink dvd suite detected in your system please uninstall first" and then it asking me to do so, it then fails to uninstall. Or, if I try to launch the sp44451 that I downloaded from HP Support, I get the "product file definition lost" error.... Basically, I am stuck with a 2.xxx version of the Mediasmart and I cannot upgrade to a 3.xx or 4.xx version... I have been all over the web. I saw this link http://h30434.www3.hp.com/t5/Notebook-TV-Tuners-and-Media/HP-MediaSmart-DVD-won-t-play-Blu-Ray-s/m-p... and follwed the instructions from fkee4 (about 2/3 down). This basically screwed me and did not solve my problem but only gave me more... A couple of things I have seen:
-Some people say I should have uninstalled HP Medasmart before my Win7 upgrade from Vista (Ok, I did not. Didn't know had to) But what do I do now instead? How in the heck do I uninstall ver 2.xxx?
-Some people say use Revo Uninstaller to get rid of HP Mediasmart. (I tried it, didn't work and got rid of HP programs I actually liked)
I cannot be the only one out there with this issue, yet I can't find a decent source for telling me how to accurately fix it. I really don't want to have to call HP (India) to try and get this resolved as my previous experiences with them were a joke. Has anyone resolved this problem? Do I just do a fresh reinstall of the OS? I would like to not have to, but if it will solve my problem, then I will. Is there some patch out there I have not found? Any help would be great.Thanks for your time.
P.S. Is there a HP moderator out there watching this who can help?

I would try ordering a set of the Windows 7 recovery disks from HP. Contact HP support and see if that is possible. That way everything is clean for W7. I don't know if your buildID will prevent the W7 recovery disks from working but the disks are fairly inexpensive. Be sure to backup your data.
Recovery disks.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

HP Mediasmart DVD on a6750t will not output 5.1 channel data via SPDIF or HDMI

So I got a new customized HP desktop on Friday. Started to play with it on Saturday. I called Sunday morning to request an RMA number and return shipping label. Here is my saga:
Started HP issue calls at 3:47am FEB 15th 2009
Gion (per rep spelling) stated return will be handled through warrantee/support department). He stated HP does not allow them to release a badge number. Ticket# xxxxxx3374.
(Transferred to warrantee/support department)
(The line was full of static- asked for the 800 to call back. Person said he didn’t have the number I called in on. Had to log on to www.hp.com. Found the number to call was 1 (800) 474-6836. I called this number.)
Satya (per rep spelling) answered the line. I informed rep that I am not receiving any 5.1 output from the Blu-ray disk software that was provided by HP (HP Mediasmart DVD). Advised him that all MS products, DVD's, and HD devices were sending 5.1 channel output to my Yamaha receiver. [DVD’s are the important part. As the same drive is used for BOTH DVD and Blu-Ray, it is my opinion that the hardware is working fine.] I reiterated many times that the only thing not sending 5.1 channel data was the HP MediaSmart DVD software player for Blu-Ray disks.
Satya ran various tests and wanted to “call back tomorrow with a solution“. He seemed to think that perhaps there was a problem with hardware and possibly I had not received something in my order.
I clearly started I wanted a RMA number and I wanted to return the product. Satya refused saying he had to "research" the problem before he could issue the RMA number and return the product. He said he would call me between 2pm and 5pm tomorrow (MST) (I informed him it was currently 4:49 am at my location.)
The problem is not with the hardware. All Microsoft software products that offer 5.1 channel support are sending via SPDIF (optic cable) 5.1 channel data. Again, all DVDs and other 5.1 devices (HD PVR) are sending (via SPDIF) 5.1 channel data to my Yamaha receiver. The only thing not outputting in 5.1 is the Blu-ray disk software player (HP Mediasmart DVD). DVD’s are ran using the Blu-ray drive (only one on the system) and are sending 5.1 channel data with no issues.
Ended HP issue calls 4:52am FEB 15th 2009
So, any other suggestions? I have tried various things like HDMI-Passthrough, HDMI-PCM, SPDIF, and 6 speaker output on the HP MediaSmart DVD Blu-ray software player application to no avail.
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FEB 16th 2009 1:15 am
Decided to try some trial Blu-ray programs to see if this issue can indeed be resolved with a different software package.
Corel’s WinDVD9 would not play a Blu-ray disk. I received no errors. The program loaded the disk, after about 10 seconds stopped and went back to the main screen.
Cyberlink PowerDVD had a trial limitation that does not allow Blu-ray disk playback.
ArcSoft TotalMedia Theater (TMT) works flawlessly. Outputs in 5.1 surround with no issues, therefore my assumption that it’s a software issue is correct.
Due to the problem being software related, I will call HP to see if there is a way they can send me a different Blu-ray software player. I like the system and do not really want to ship this back to HP. There is a sale tomarrow and I might even buy another system for my mother if HP will work this out.
HP call start at 2:06 am FEB 16th 2009
Called 1 (800) 474-6836. Satya answered the line. He asked if his supervisor had called me. I stated no, I had only received his call at 7:47pm and I had placed a call to Bridgette at 8:37 pm for a RMA number and shipping label.
I advised him I was willing to try and work with HP now that I found it was indeed a software issue. I asked him if there was a possibility of getting a different software player that would work with my setup. I advised that on my own I found that ArcSoft TotalMedia Theater (TMT) trial version works (based on me installing a trial version). Its my understanding that HP provides many software titles from ArcSoft including a MediaConverter I also purchased for the desktop.
He placed me on hold to find out.
He said HP doesn’t carry or support ArcSoft TotalMedia Theater. He said he would have a supervisor call me back within 24 hours with a solution. I advised him to stop the RMA. He stated an RMA had not been issued yet. I gave him the RMA number I had and advised I had received a shipping label via email from Bridgette per my earlier call. He placed me back on hold to check.
He said he cancelled the RMA and would have a supervisor call me back between 2pm - 5pm (within 24 hours).
Call ended at 2:34 pm FEB 16th 2009
I am guessing that HP support is not enpowered to solve a problem like mine. I would have been willing to work out something with HP but its is seeming more and more that HP really doesnt want my business. The issue here is software limitation PLAIN AND SIMPLE. I paid (in part) for a Blu-ray player that would play Blu-ray disks and output sound in 5.1. The TRIAL version of ArcSoft TotalMedia Theater works fine. Therefore the hardware is fine.
Without a different software player shipped to me OR me buying the ArcSoft TotalMedia Theater software for 80 dollars, I am forced to listen to Blu-ray disks in 2 channels. I would like to work with HP but if HP will not work with me then I have no choice than to return the product.

No More Surround Sound on Blu-ray player after Upgrade in MediaSmart

When I used the Blu-ray player in my home theatre I selected the "HDMI pass through" mode to get surround sound. I came across some new movies that would not play and after the update from HP the player would simply freeze up as soon as there was audio present. I had to go into the task manager to shut it down.
MediaSmart works fine on the laptop, but it only freezes up when I use the "HDMI pass through" setting.
I have tried "HDMI pcm" mode and that doesn't work either. The Denon receiver shows there are five channels working but I only get stereo sound out of the front left and right speakers. This would indicate that the Blu-ray player is not outputting in 5.1 surrond sound and that the laptop and the Denon receiver is working fine.
Hp supports' solution was to reinstall the old driver or try a system restore. I know a system restore isn't going to do anything. The problem is in the new software. The new software did not work on my HDX18 when it was in Vista, it didn't work when I upgraded to Windows 7 and it doesn't on my new dv8.
I tried contacting CyberLink to let them know that the upgrade is giving problems, but I think they are ignoring me.
Personally I think that either HP or Cyberlink just forgot to add the drivers for 5.1 and 7.1 surround sound.
If someone were to find a solution to this one I would be surprised. I am quite certain I covered every possibility, but you never know.
Any help would be appreciated.
Thanks
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View Solution.

OK, I found a solution. SORT OF. I use the laptop to watch region "B" Blu-ray movies that I buy out of England. Rather than set Media Smart to region "B" I purchased software from SlySoft.com. When the software is running it removes the region code and all that annoying copy protection. Fox is the worst, followed by Walt Disney. (Pixar Animation and Buena Vista) One specific movie that would not play on the old Media Smart software was "Ice Age 3 Dawn Of The Dinosaurs. When I tried, a red window came up prompting me to go to Cyberlink for an update. Of course after that the movie would play, but I had no surround sound in my home theatre.
So now I use the old Media Smart software and run SlySoft...no more red window...I have surround sound in my theatre through HDMI pass through.
The problem with this solution is that Slysoft costs around 114.00$ U.S. for a life time membership and free updates forever. HMMM.

HP MediaSmart DVD won't play Blu-Ray's

I'm hoping someone can help me out in trying to figure out why my HP HDX 18 won't play Blu-Ray movies using HP MediaSmart.
When I pop a Blu-Ray in the optical, HP MediaSmart starts up and it looks like it's going to the play the movie however, it proceeds to ask me if I want to "activate" the app. I click YES thinking it's the first time I've used it so I guess I need to activate it.....however, it then pulls up a browser that directs me to download a patch from CyberLink.
I download and attempt to install the patch however it tells me that MediaSmart is currently installed and the patch requests to uninstall the previous version.
I agree to do so and after a few seconds, it comes up with an error message (error!! the product definition file lost).
I retry MediaSmart thinking this time I'll press NO, I don't want to activate and when I do this, nothing happens at all.
When I open My Computer, I can see the Transformers Blu-Ray in the drive and can right click and Explore the Blu-Ray as well so I know the drive is seeing it.
I called HP support and while the guy was nice enough, he was at a complete loss in trying to figure out why my Blu-Ray player would not play any movies. He tried multiple steps from going to the MSCONFIG and disabling all programs at Start Up, disabling Windows Installer (not sure why he wanted to try this step), to trying to recover the program from the partition itself. Nothing worked.
His final resolution was to perform a complete system recovery which I balked at as I have multiple programs installed (that would have to be reinstalled) and don't feel it necessary to perform a system recovery to "fix" my Blu-Ray issue.
And just to clarify, yes...my optical drive is indeed Blu-Ray optical drive.
Any advise or direction anyone can point me in would be greatly appreciated.
Thanks for your time.
Shep

The first link leds to a cyberlink page where i can't continue because theres nothing to click on.
mediasmart is up to date with me, but the cyberlink BR advsor means my laptop doesn't habe a BR Player neither a software.
i'm using Win7_64. Any suggests?

HP MediaSmart DVD software and major Blu-ray issues

In September 2010, I bought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. From September 2010 to October 2014, I successfully played regular DVDs and CDs. But in October 2014, for the first time, I needed to view a Blu-ray DVD. Specifically, I needed to view the "Divergent" Blu-ray.
When I tried to play the "Divergent" Blu-ray (which was made in 2014), the HP MediaSmart DVD software (version 3.1.1.3317) and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
Next, I downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html. This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work.
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not even detect the Blu-ray.
Recently, I decided to revisit this issue. I installed the most advanced version of HP MediaSmart DVD. I installed HP TouchSmart DVD, version 4.1.2.5122.
TouchSmart flawlessly played disk 1 of the 2-disk "Star Trek" Blu-ray set (made in 2009). However, TouchSmart was not able to play the "Divergent" Blu-ray at all. After failing to play the "Divergent" Blu-ray, TouchSmart attempted to play disk 2 of the "Star Trek" Blu-ray set. TouchSmart played disk 2 with poor video.
Next, for some strange reason, TouchSmart became totally inaccessible. I could not start TouchSmart. I rebooted the computer. TouchSmart was then able to play the "Divergent" regular DVD, but was unable to play the "Star Trek" Blu-rays at all.
I did a system restore to the point just after the installation of TouchSmart. TouchSmart played regular DVDs well, but still could not play the "Star Trek" Blu-rays at all.
Next, I got rid of TouchSmart and installed HP MediaSmart DVD, version 4.1.4229 (sp49489.exe). MediaSmart 4.1.4229 flawlessly played the "Speed" Blu-ray (made in 2006). However, MediaSmart 4.1.4229 failed to play either of the "Star Trek" Blu-rays. And after failing to play the "Star Trek" Blu-rays, MediaSmart 4.1.4229 played "Speed" with poor video.
So, it appears that any specific version of HP MediaSmart DVD software will play old Blu-rays successfully, and will then subsequently fail to play more advanced, more recent Blu-rays. After that version fails to play the more advanced Blu-rays, that version will play the old Blu-rays, not as flawlessly as before, but rather with poor video quality or not at all.
I have read many threads on the HP forums and on other forums about people having trouble playing Blu-ray DVDs on a wide variety of HP computers. I went back to the specifications of my HP computer, and I found the following disclaimer about that computer's Blu-ray capabilities:
As Blu-Ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support. HD-DVD movies cannot be played on this Desktop PC. Some HD DVD and Blu-ray advanced features may not be supported. CPU power is dedicated to support HD DVD and Blu-ray playback functions. It is recommended that you close all other applications before and during HD DVD and Blu-ray playback. HD DVD and Blu-ray movies will only play through the HD DVD and Blu-ray player software. Advanced Access Content System (AACS) keys are integrated into your PC for copy protection purposes. Occasional renewal of the AACS key is required, and easily done by connecting to the internet.
I believe that I have gone way above and beyond ordinary diligence, to try to get my computer to play Blu-ray DVDs. The disclaimer states that certain issues may arise and that flawless Blu-ray playback is not guaranteed for all systems. But certainly my frustrating experiences, and the frustrating experiences of others, go way beyond the leeway given by HP's disclaimer, do they not? Has anyone thought about the possibility of a class-action lawsuit against HP?

In "Device Manager", under "DVD/CD-ROM drives", I see the following:
hp BDDVDRW CH20L
I click on "hp BDDVDRW CH20L", and I see several tabs.
In the tab marked "Driver", we have the following:
Driver Provider:   Microsoft
Driver Date:           6/21/2006
Driver Version:     6.1.7601.17514
Digital Signer:      Microsoft Windows
In that same tab, clicking on "Driver Details" gives us the following:
Driver files:      C:\Windows\system32\DRIVERS\cdrom.sys
Provider:           Microsoft Corporation
File version:    6.1.7600.16385 (win7_rtm.090713-1255)
Copyright:       Microsoft Corporation. All Rights Reserved.
Digital Signer:   Microsoft Windows
I think that, back in October 2014, when this Blu-ray issue first came up, I updated the driver. That may be why you see the following different versions :
6.1.7601.17514
6.1.7600.16385 (win7_rtm.090713-1255)
So, how would I update the firmware? To what version should I update the firmware?

HP Mediasmart DVD - Blu Ray Problem

Hi I have a HP Pavilion dv6t-2300.
Last month I had a problem trying to play some blurays with the media smart. It was like the player tries to rplay the disk but after a while nothing happened, so I tried to update the software but it displayed an error during installation (something about it couldn't find a dll file in the mediasmart dvd folder), I tried to uninstall it but the same problem was displayed. After struggling with that, i decided to restore my laptop with the recovery disks.
It worked, I was able to watch my blurays, but recently the same problem returned. So I did a little research, and I found that the PC or the device manager sees 2 BD drives (F and H). I also found that I can see all the bluray disk files but I cannot play any of them on the media smart dvd.
I also installed the Power DVD 10, to test it as a trial and it cannot play the movies either, it says that the disk has an unrecognize media format, or something like that.
So I decided to try to update with the lastest version (4.2.4701) but the error I talked about earlier appeared again, I have the previous version (4.1.4328).
Since the media smart dvd worked until now I only run a few windows updates and some HP updates (like Quick launch buttons and chipset). I wonder if these updates have some relation with the problem.
BTW: I can watch DVD movies with no problem in the Media Smart DVD, the issue only appears with BD disks.
I hope you can help me...
Thanks in advance.
This question was solved.
View Solution.

@gtpbr
You get the message ; "the content are protected and can not be shown in the conditions selected", when you are trying to connect an external monitor. Hit the "Windows" and "P" key at the same time to select "Projector Only".
If this is not the situation, please post again.

HP MediaSmart DVD player: sp49489 doesn't seem to fix blu-ray player "update loop"

Good day,
I found a few threads were folks were having issues playing back blu-ray discs (BD) with HP MediaSmart (some going so far as saying things like "... not so smart", etc). I applied update sp49489 and one BD worked fine, and now I am attempting to play a more recent BD (ie, "Stolen") and I get stuck in a "update loop" where the HP MediaSmart DVD player constantly asks to check for updates, whether I hit "yes" or "no".
Any ideas how to fix this?

The first link leds to a cyberlink page where i can't continue because theres nothing to click on.
mediasmart is up to date with me, but the cyberlink BR advsor means my laptop doesn't habe a BR Player neither a software.
i'm using Win7_64. Any suggests?

Hp mediasmart

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