HT3702 My six year old purchased something on subway surfers and now we have charges to our credit card i did not approve.

hi i need help!

All sales are final
You can try contacting itunes support and asking for an exception
http://www.apple.com/support/contact/

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HT3702 i have charges on ny bank statement i did not approve. if this is not corrected. I will file a conplaint against this. I put in for a several return calls and no one has called yet.

I have charges on my account I did not approve. I have sent requested for return phone calls to discuss this problem nd no one has called. If his problem is not corrected. I am reporting it as fraud.

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple. You will need to contact iTunes Support again : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Hi, i have a MBP 13, late 2012. Its over an year old since purchase and now out of warranty. This morning the computer did not boot so i went down to apple store and they looked at it and said its a logic board failure requiring replacement worth£350

Hi, i have a macbookpro 13, late 2012. I bought it last year october and its an year old and now out of warranty. This morning the computer did not boot, so i went down to apple store and they looked at it and said its a logic board failure and needs replacement worth £350. The tech at apple store gave no explanation, why suddenly, my computer decided not to start at all and said to me it was a logic board failure for no apparent reason and requires replacement. I have maintained the laptop in a pristine condition. Now I feel I have been cheated. This clearly means the product is substandard as a £1100 laptop is not expected to fail in just over a year. My last laptop PC which was worth £450 served me for 4 years before it crashed and lived for another 2 years until I decided to get a mac. This is ridiculous. I don't have apple care at the moment which translates as pay to get it fixed. Anybody in my situation ? I want to sue apple for selling me a substandard good . Any thoughts? Should I go for another pc for £500 because there is no guarantee even after the laptop were fixed by apple for £350 it would last for another year. I need a reliable machine.

This morning my MBP just woke up from sleep and is working without any glitches. I don't know what to say about this.

HT3702 Want to cancel itunes account and no longer be charged on my credit card account. How can I do this ASAP?

Want to cancel itunes account and no longer be charged on my credit card account. How can I do this ASAP?

How are they showing up on your account e.g. are they auto-renewing subscriptions that you haven't stopped : http://support.apple.com/kb/HT4098
Does anyone else have access to your account and/or devices that might be making them ?
If you can't work out where they are coming from then you could contact iTunes support and ask them for help (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they aren't showing on your account's purchase history then you should also contact your card issuer.

HT1933 Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do

Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do? Thx

you may delete this discussion. I fixed the issue

I have purchased iphone 4s in UK and now i have plan to go back india. So will siri work in India?

I have purchased new iphone 4s in UK and now i have plan to go back india. So will siri work in India?

Gr8 den ...even I'as thinkin to order frm UK only bt as if now no body is coming so early so I will hav 2 buy it from here only ...or will see towards SII as of functionality n speed ...
Regards
Ankit Manocha
c/o Gora Paints
#: +91 9899990549
Sent on my BlackBerry® via Vodafone 3G

HT3702 Yikes! My eight year old purchased some aps from iTunes and it comes to $130! How can I get these taken off? I don't even know what they are?

My eight year old was on my iPad and bought $130 worth of apps. How do I get these reimbursed? I don't even know what they are????

See Recover your iTunes library from your iPod or iOS device.
While I agree that it would be nice if it was easier to transfer media from your Apple devices they should never be used as the sole location for any of your media. They are too easily lost, stolen, damaged, or corrupted. The user tip above also includes a link to a suggested library backup strategy so that you can avoid being in the same position in future.
tt2

HT3702 There are charges on my debit card that were not approved, which over drafted my account. How can I get my money back?

I have charges on my bank account from the iTunes Store for Purchases that were unauthorized. The only authorized purchased that was made on iTunes was a Disney Mickey Mouse app. These charges caused my account to overdraft. How can I get these charges off of my account and get my money back?

You've checked the purchase history on your account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases
If you don't recognise the charges (and nobody else has access to your account or devices and may have made them), or you can't find them, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I purchased 2 items on a game and it charged my credit card, it did not use my credits... why is that?

I purchased 2 Items on HR Battle 3D and it charged my credit card, when I have over $25.00 on my account with itunes. please tell me why that is??

1)Did you get a receipt via email for the our hase (my came through almost instantly) - if so there is a link on the email to "report a problem"
Or 2) Call apple (you might want to check first whether the charge went thru with your card company)

TS1702 App purchase charged my credit card but did not down load to the app?

I purchased & in app purchase & it did not download into my app but charged me for it. It says already purchased but not yet down loaded when I try again. But I can not get it to down load ?

What happens when you try to do an in-app purchase, does the 'buy' button not work, do you get any error messages ...
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why it's appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

HT3702 i have charges to my credit card

when i check my account it says i have no purchases but i am getting charges from i tunes when i try and call i get automated service that wants to chage me is there a live person i can talk to?

If they are regular payments for the same amount then it sounds like you have an auto-renewing subscription - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

I changed something with my page, and now I have to move my cursor all the way up to the top to get the home, bookmarks or closing button

the URL line is also hidden until I scroll all the way up.

Sounds like you are in Full Screen Mode.
*F11 will toggle Full Screen Mode on or off.
*Another way to exit Full Screen Mode, when moving your cursor to the top of the screen, the toolbars will "slide" down; move your cursor onto a blank spot on one of the toolbars, right-click and click "Exit Full Screen Mode".
 
 
'''You need to update the following:'''
*Adobe PDF Plug-In For Firefox and Netscape
#'''''Check your plugin versions''''' on either of the following links':
#*http://www.mozilla.com/en-US/plugincheck/
#*https://www-trunk.stage.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#*There are plugin specific testing links available from this page:
#**http://kb.mozillazine.org/Testing_plugins
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''if you have it already installed'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do NOT have Adobe Reader installed'''):
#**SAVE the installer to your hard drive (save to your Desktop so that you can find it after the download). Exit/Close Firefox. Run the installer you just downloaded.
#**Use either of the links below:
#***https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox ''(click on "Installing and updating Adobe Reader")''
#***''Also see Download link''': http://get.adobe.com/reader/otherversions/
#*After the installation, start Firefox and check your version again.

If i have charges on my account that i did not purchase. How do i dispute them with I Tunes?

Hello

If you believe that you have been hacked, then change your password and alert your credit card company (discuss reimbursement with them).

HT3702 i have charges on my bank account i did not autherrise

they chrged me stuff i did not athuerrize

Contact your card issuer, and you can also contact iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

I have had three seperate credit card charges from itunes but I haven't ordered anything and they do not appear on my itunes purchased list.

Why do I have mystery charges??!!
Hi I have been charged three seperate transactions on my credit card statement from itunes. I did not make these purchases and I have checked on my itunes purchase list and they do not appear. How or why did this happen? What can be done to prevent further false purchase transactions? I have already informed my credit card company.
Thanks :/

If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle. I would, however, suggest that you change your password to your Apple ID, using one that will be difficult to guess, just as a precaution. You can also go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store, though if the false charges didn't come through them, there will be nothing they can do.
Regards.
Regards.

HT3702 My six year old purchased something on subway surfers and now we have charges to our credit card i did not approve.

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