I AM TRYING TO ENTER MY REDEMPTION CODE. i AM TOLD THAT IT IS INVALID...hELP!!!
I also have no idea what my serial number is or where to find it....and when I enter my redemption code it tells me that it is invalid. I'm starting to not like this product!!!!!!!
start here: Redemption Code Help
if that fails to help you, contact adobe support - https://helpx.adobe.com/contact.html
Similar Messages
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I am trying to install Lightroom 5 with a software download card. I get as far as entering the redemption code, receiving the serial number, then when I click download, nothing happens... Now what?
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Mylenium -
Purchased a prepaid card for photoshop elements 12 and can't find where to enter the redemption code
Have tried to follow the directions on the box of the prepaid card for Photoshop Elements and on the website but can't find the page to enter the redemption code in order to get the serial number thus being able to download the software??
Try http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct
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I am unable to redeem my purchase of a Photoshop Elements 12 software license. After entering the redemption code and clicking on the Redeem button, nothing happens. No error message. Screen does not change.
try using a different browser, or contact support Contact Customer Care
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I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noelnoelcj26 wrote:
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel
If you registered the product with Adobe (Version 12 and 13 required mandatory registration) then the correct serial number must be recorded in your Adobe account. You can login and check there and also copy and paste the number to avoid any mistakes in reading the numbers.
Good luck. -
Hi. I'm a Mac user. After entering the redemption code from Adobe Photoshop CC, I keep getting an error saying "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help." What should I do?
Did you purchase the software in another country than where you live?
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The Troubleshooting keeps taking me to a page to enter my redemption code, but I also do not know how to locate my redemption code? I need to activate my membership asap.
Please help!use your redemption code to obtain a serial number.
Redemption Code Help
https://redeem.licenses.adobe.com/getserial -
I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number. How do I resolved this Catch-22?
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
I just purchased Photoshop Lightroom5 and need to enter my redemption code. Where do I find it?
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
Where do I enter my redemption code to get my serial# ??????
where do I enter my redemption code to get my serial number???
went to the getserial webpage but there is no place there to enter it ????
why is this so user unfriendly ????You should see this screen on the get serial site (https://na1p.licenses.adobe.com/getserial/). Try using another browser if you are having problems viewing this page. See this doc for more info. (http://kb2.adobe.com/cps/909/cpsid_90921.html)
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As above, when I enter the redemption code on the box containing my copy of photoshop elemets 10, I am informed it is "not active". I have contacted the vendor who says he has not had the problem before but so far has not helped me. How do I get a serial number so that I can download the programme from my CDs? The plastic over the redemption code on the box looked Ok and not touched. Help. Ian <Removed by Moderator>
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
Can not find where I am suppose to enter the redemption code tyhat came with my new product?
Can not find where I am suppose to enter the redemption code that came with my new product?
+Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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I have a problem with the pop-up prompt to enter my serial number for installation, it won't pop up when I entered the redemption code. Can someone help?
There is no pop up. There is a window that is part of the installation process. If you entered a wrong number, like a redemption code, you would have wound up installing it as a trial. In that case, go to the Help menu in the editor and look for an option there.
If that isn't what you're talking about, you really need to explain in more detail. -
I signed in to adobe and there is no place to enter my redemption code?
I signed in to Adobe and there is no place to enter the redemption code. There are only instructions. Where do I type the redemption code?
Hi,
Are you signing in and then going to this page?
https://redeem.licenses.adobe.com/getserial
Brian -
I entered the redemption code awhile ago and can not find the serial number. I need to reload the bought program but need the serial number. Any ideas?@
Direct Updates
https://www.adobe.com/downloads/updates/
If you happen to own a Windows machine you might be able to get the serial number by running Belarc Advisor
http://www.belarc.com/free_download.html
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