Incompatible cartridges

how can i fix the "incompatible cartridges' problem with my HP ENVY 4502.

Hi @RRivera1109,
Welcome to the HP Forums!
I understand that you are getting the incompatible ink cartridges error message with your HP Envy 4502, and I am happy to help you with this error!
Please try the solutions within this guide, A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP ENVY 4500 e-All....
Hope this guide is helpful, and have a nice day!
RnRMusicMan
I work on behalf of HP
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Desk Jet incompatible cartridge

I just purchased new hp 670 xl cartridges online and I keep getting "incompatible cartridge".I noticed that the old ones say product of Malasia and the new ones product of Ireland. When I reinstall the old ones, it goes back to normal. How do I fix this problem?

Hey there @DeGraff!
Thanks for posting on the HP Forums!
I can see that you're getting an "incompatible cartridge" error with your new HP 670xl cartridge. I am unsure if where the product came from is causing the issue or not. I can how ever provide some suggestions that may help resolve the issue!
Would you be able to provide the model number of the HP Deskjet printer you are working with?
To get the model number click here: Model Number
If you could post back with that info I would be happy to provide some help for that printer and its cartridges!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Incompatible cartridge cc=us

Why does my printer (HP Photosmart All-in-one, C4480) print 30 or more pages then stops and says, 'incompatible cartridges'? It does this about every 2-3 weeks!
Confused printer,
KaSandra

Yes, they are brand new Genuine HP Print cartridges. When I click on the toolbox it showed that the ink in the was that was working just find when the problem started while printing this morning showed that it still had 50% of the ink in it and both of the new ones that I installed both showed 100% ink available and when they were installed the screen even stated that they were new, genuine print cartridges.
I did follow the steps that were given in that link for troubleshooting poor quality text before originally posting about the problem and that did not help either. Have just done those steps again but it is not printing the black cartridge. I might think that the 2 new cartridges were defective but the one that was in there when I first started printing this morning was working just fine and then stopped. The 5th page I printed only had some sporadic black printing and by the 7th page it was completely blank which is why at first I thought that it ran out of ink.
Will try the step about removing the black cartridge for 2 hours however on step 4 of that link it says to not leave the cartridge out of the printer for more than 30 minutes or the ink can dry and clog the nozzles. Yet, the step 5 states to remove it for 2 hours and then try again. Will do this and see what happens.

Incompatible cartridge message

incompatible cartridge message started on HP 4500, relaced both HP cartridges, couldn't clear. Bought a new 4630 with fresh HP cartridges, and when I powered it up before running setup, incompatible message reappeared. Uninstalled 4500 from control panel, ran 4630 setup and still getting incompatible cartridge message.Help!

Hi @soie,
Welcome to the HP Forums!
I noticed that you are getting the incompatible ink cartridge error with your HP Photosmart c4780. I am happy to help!
Most likely by the description of your post, this printer is setup for the European Market, instead of the U.S. Market, hence getting this error message. You can try going through this guide, HP Photosmart C4600 and C4700 All-in-One Printer Series - A 'Cartridge Problem,' 'Cartridge Failed,'....
If the guide does not solve your problem, please call our phone support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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HP Deskjet 3545 shows "Incompatible cartridge " on the FIRST itself

I got a Printer - Hp Deskjet 3545 here in Chennai to be used in my home, nearby Erode. I chose hp since, they have got good reputation and they promised onsite issue identification and solution.
But on the first day, after carrying it home, installing the cartridges showed "INCOMPATIBLE INK CARTRIDGE FOR THE PRINTER MODEL". I was shocked.
I called up the customer care and after analysing the issue, the rep said I had to take the Cartridge to Coimbatore to see what the issue is, which is 150 KM from my home town. I asked for assigning a technician to address it at my home itself, but the answer I got from him was really shocking -- this is a cartridge issue and for this, technician cannot be assigned, and that is COMPANY POLICY .
Is THE COMPANY not worried about how i feel when i see something that i got for almost Rs.7000 is not working on the first attempt itself.
The issue is till unresolved. Could someone pls let me know what can be done ?
I raised a tkt for the same -- 3010821127

Hi,
I am sorry to hear that you are having problems with your ink cartridge. I would like to try to help you.
To start, I would appreciate if you check if the ink cartridge you have is labelled as HP 678? This is the recommended ink cartridge for your printer.
Next, if the ink cartridge is correct, you may like to go to the below link to follow the steps to try to resolve the problem.
http://support.hp.com/us-en/document/c03771807/
Do let me know how this works out!
Rgds,
TechSupportGal
I work for HP
I work at HP

Printing error incompatible cartridge

I have a HP D2568. I have replaced the black cartridge with the correct cartridge recommended by HP and it comes up and tells me that the cartridge is incompatible. Does anyone have any suggestions as to why this is happening?

I am dealing with the same issue on an all in one Photosmart C4580- using the correct ink cartridge that I bought when I purchased the printer, Black 74. I'm pulling my hair out! Any suggestions?

Printer D110 AIO incompatible cartridges

I finally fixed my printer to it is able to scan and print, but now when I attempt to print anything it gives me the error message that "The cartridge is incompatible with this configuration" Tri-color, Black. I tried that alignment and the cleaning option on the printer. Both of them print test pages and they both did so successfully. Does anyone have any idea how to fix this problem? The cartridges are the original ones that came with it, and havent been refilled.

Hello, Sorianoo:
In your research to find compatible cartridges, have you seen this document? If not, let me know if this helps.
Thanks for contacting HP,
SN_63 (Saint Nana): I work on behalf of HP.
Click the thumbs up icon if you want to say "Thank you." To help others on the forum, select "Accepted Solution" on the post that solves your problem.

Incompatible cartridge of HP Deskjet 1015

I am so irretated to HP Deskjet 1015. Even original cartridges the message "Incompatible Ink Cartridges" is still puffing

Hi amcor30,
Welcome to the HP forums!
I understand you have a Deskjet 1015 that is telling you incompatible ink cartridges. I'm sorry to hear this, but I believe I can help
I will recommend that you follow the steps within this 'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer document. I realize it is for a different printer but the steps are still applicable and should help.
Let me know how this goes for you!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Incompatible Ink Cartridge????

I have a Officejet 6500 wireless printer, which has always performed admirably. However, it is now telling me that i have an incompatible ink cartridge. Its the magenta, which has been in there for at least 2 weeks already, printing along just fine. The HP service center tells me that the magenta is really an ink cartridge for the Photosmart printer, which is ludicrous! We have a Photosmart, and its ink cartridge wouldnt fit in the Officejet if i tried! I have tried installing new printer drivers, closing the printer and restarting, replacing the ink cartridges, all to no avail. Please help!

Hi - first of all, let me apologize for how long it has taken for you to get a response. I don't know how this got overlooked.
Your Officejet 6500 uses HP 920 ink cartridges. This must be what you have installed, since you say that the cartridge worked for two weeks before you saw the Incompatible Cartridge message. When you replaced this cartridge, you replaced it with a 920 Magenta, right? And you saw exactly the same, Incompatible Cartridge, message?
I'm not sure what the service center was getting at, but there are Photosmart cartridges that look similar to the 920, but which would not work in your Officejet 6500. These cartridges would be number 564, if you are in North America. HP 564 cartridges are not compatible with the Officejet 6500.
Please let me know if you are still having problems (I sure hope you've managed to figure this out though, as it's been so long).
I work on HP's behalf.

7510 Photosmart Cartridge issues

Hi - We recently tried to replace the ink cartridges for our HP 7510 Photosmart. We have always used 564 Cartridges but these don't seem to be available and 364 are the new replacements as per the HP compatibility charts. Unfortunately we keep getting incompatible cartridge error. We have reinstalled drivers, power cycled, reinstalled cartridges - all at no avail. Has anyone experienced this?

Hi golfnrun,
Welcome to the HP Forums! I see that you cannot find the HP 564 cartridges for your HP Photosmart 7510, and only 364 cartridges are available. I am happy to help you with this issue!
It sounds to me that you have most likely moved to another location, that does not carry the 564 cartridges. Your printer will need to be regionalized in order to use the 364 cartridges you have. Please call our technical support at 800-474-6836 in the area you live to get your printer regionalized. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Cartridge H351XL doesn't work in C5280 printer !!

I bought a C5280 printer in the US 2 years ago (I lived there at that time). I used to buy 74X and 75X cartridges for it without any problem. Then when I was back to France and with no more X75X cartridge in my pocket, I tried to search it without success, apparently in France the only one available for this printer is the H351X ! But this one seems not working !! This message is shown: "Incompatible cartridge". But I'm sure this is the one that HP recommend for this printer at least for France.
Is there a new driver to install as I change the country ???
Is someone can help me ??? Thanks in advance
This question was solved.
View Solution.

tifox wrote:
mpdutal
Did you get an answer from HP? Could you send me an email to tell me the procedure to follow to change the country code? I haven't received any call from HP after my talk with Bob 4 months ago.
I think all this online "help" is just to try to maintain the image of HP.
Regards,
Tifox
When I sent you a request for more information back on 3/25/2012 I suggested that if you had not heard anything within a week of sending me the information that you should let me know so I could follow up. Today was the first I have heard your problem was not resolved. I will remind my contact at HP once again.
Getting the information from another user would not help. The reset procedure requires some specific information from your printer and the codes from another user will not work.
As for the motivations of the HP Forum, I am here as a volunteer to help users.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Problem calibration , ink tonner cartridge

Hi , i've got a c4480 printer , and i've got problem with cartridge and allignement , on the screen it appears incopatible print cartridge , i did the start button + cancel to reset the printer , i've reset it and then , i've tryed to callibrate it again , but when i try to print a callibration page , it's not clear , it's seeing like the print it's foggy .after that i've tryed to callibrate the cartridge with an old callibration page , but when the process is starting it appears the message with the problem cartrige allignement again,,, and the allignement doesen't finish well , so when i print a new page , the page is foggy .do you have a solution for my problem.thanks a lot!

The document here may help resolve alignment failures for your Photosmart c4480. Also see this document for help resolving the "incompatible cartridge" error.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Finding and installing cartridges after moving to a new country

HP customizes some products and cartridges to meet specific local customer needs. During your initial printer setup, the printer automatically set itself to accept cartridges specific to a country or region. If you take your product from that country to another country, you might not find cartridges with the same number on the label as your original cartridges. These cartridges will not work in your product even though they appear to be compatible with it. If you purchase cartridges that you believe are compatible with your product, and then try to install them, you might see one of the following error messages:
'Incompatible Cartridges'
'Cartridge Not Intended for this Printer'
'Incorrect Cartridges'
For further details, refer to this link
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Resolving a cartridge-related error message after moving to another country
If your printer or your cartridges are within warranty, HP will help you resolve this issue. Before you contact HP, make sure that you have the following items ready:
Your HP product
A full set of HP cartridges for your new country or region
A computer that is connected to your product
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart C5280 all-in-one Cartridges error message

hi, I have a Photosmart C5280 all-in-one. It's been good until today when I got an error message:
! Print Cartridges refer to printer documentation.
I've only ever used genuine HP cartridges. I have the correct ones in - 75XL tricolour and 74XL black.
I've taken them out, reseated them several times to no avail, the error message will not leave and the printer will not function. Any ideas please?

Hi there Crouch11,
Welcome to the Forums
I noticed the issue you are having with your Photosmart C5280 now showing you an ink cartridge error. I suggest following the guide below to see if this can be resolved for you.
'Incompatible Cartridge' or 'Cartridge Failed' Message Displays on the Computer in Windows After Ins...
Feel free to reply with any issues you may have and I will do my best to help.
Thanks,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Incompatible cartridges

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