Lync 2013 Client Not Display Numbers in Contact Card

Hi
I have a problem where Lync 2013 client connecting to Lync 2010 backend appears not download the contact list completely. Lync 2010 clients are all operating normally. On Lync 2010 client, you can view all contact details including Enterprise Voice
numbers and cell numbers for all users. However on Lync 2013 clients, Lync contact details for some users do not populate completely. In most cases, Enterprise numbers/Work Numbers/Mobile Numbers are missing. If the contact is pinned then the details
are retrieved.
In cases where Work/Voice/Cell numbers are not displayed, affected users is limited to making lync to lync calls only. The user can still dial the number and get through without any issues.
I have deleted and contacts cache on Lync 2013 but this has not helped.
Regards

Hi,
How about check the contact of “Outlook Test” user from the Lync 2010 client?
According to the second screenshot, since it’s an external account, the information will be limited.
Thanks,
Simon Wu
TechNet Community Support

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The following image demonstrates the location of the Manage Privacy Relationships option I would like to leverage in Lync 2013. The image is of the Lync 2010 client.
https://www.dropbox.com/s/i0g83i9su9e5zox/Manage_Privacy_Relationships.png
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https://www.dropbox.com/s/kkatgtoexea7evt/Default_Privacy_Relationships.png
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https://www.dropbox.com/s/956kw0ih15uksgr/People_In_Company_Blocked.png
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https://www.dropbox.com/s/cue09wjj8tidbau/Blocked.png
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https://www.dropbox.com/s/nalju5ia980lc30/Unblocked.png
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http://y0av.me/2012/02/23/normalize_ad_numbers/
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Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish
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UCS Connectivity State;      Exchange connection Down;           --;
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Lync 2013 Client Not Display Numbers in Contact Card

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