Mail Profiles Being Deleted After Office 2010 to 2013 Deployment

I am deploying Outlook 2013 to user in our environment that has Outlook 2010 presently. Many users have additional attached mailboxes to their Outlook profile. After the deployment the default profile for Outlook in the Mail control panel is removed. Is
there a way to make sure the profile and the user settings do not go away on an upgrade? I'm using a .msp created in the OCT to do this.
Thanks!
B

Did you retain the default settings in OCT for handling Outlook?
By default, mail profile settings and data are migrated/preserved.
http://technet.microsoft.com/en-us/library/ee620554(v=office.15).aspx#BKMK_Choosing
Don
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Emails in my 'trash' are being deleted after about 5 weeks, but I want to retain them. I have elected 'never' on the 'permanently erase deleted messages' option, so I'm not sure why this happening?

emails in my 'trash' are being deleted after about 5 weeks, but I want to retain them. I have selected 'never' on the 'permanently erase deleted messages' option, so I'm not sure why this happening? any ideas?

iCloud emails in the Trash are deleted after 30 days on the website, and this over-rides the 'never' setting in Mail. There is no way of stopping this. (The Trash isn't really intended as a permanent storage area.)
Try this workaround. Go to http://www.icloud.com and go to the Mail page. In the sidebar, click on '+' to the right of 'Folders' to create a new folder; give it a suitable name.
Now click on the cogwheel icon at bottom left. At the bottom of the pane which opens, set the 'Move deleted messages to' drop-down menu to your new folder.
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Think mail is being deleted from inbox automatically?

I have my aol account routed thru mail. I leave mail in my inbox that I need to deal with later, but I have had these disappear after several days. Like it never existed. Spotlight search doesn't find it either. This has been going on since I started using the mail program in January. It only happens on the inbox; mail I've sent is not affected.
I called apple support about this in February, and was told it reflected a change in the mail of my aol box; that the mail program only reflects what is in my aol box. So I have made sure that I never use aol directly; only go thru Mail to access it. And it is still happening. What do I need to do to keep mail from being deleted? I have had one disappear that I had even flagged.
I checked Mail preferences and the "Keep copies of messages for offline viewing" option is "all messages and their attachments"
What am I doing wrong?
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I checked via aol webmail. It is not there, either. I suspect it would have been in recently deleted mail if I would have checked within a day of it disappearing, but there were several days where I didn't check my mail, so I missed that window.
I couldn't see where to access mailbox settings via webmail, so I signed on to AOL directly. I checked my preferences for the filing cabinet, and the "automatically delete items in my filing cabinet was not checked, therefore none of the options below that were active. Under mail, save the mail I read, and save the mail I send are checked.
Since I've been using Mac Mail, my filing cabinet on AOL is squirrely. The first thing that happened was all of my saved/incoming mail for over 6 months completely deleted. Since then, it only works "sometimes." It worked most of February, didn't work for several weeks in March (like nothing saved), and worked 3 days in April (4/3-4/6). And I've not changed any settings thru this. This unreliablility is bothersome because I heavily use the saved mail for tracking different items. Any suggestions?
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Mail flow is not working Exchange 2010 to 2013 in coexistence mode

Hi ,
We are migrating Exchange 2010 sp3 to Exchange 2013.
mail flow is not working from 2010 to 2013, mails are qued up in smtp relay queueu.
already added 2010 ip address to 2013 receive connector and give anonymous permission.
but still mails are smtp relay queue.

Hi Sujith,
As requested by
Nithyanandham please post the error from Queue Viewer.
Few things to check.
Please remove IP address from "Default Receive connector" first.
Ensure both servers can ping by FQDN and it returns correct IP. i.e. ping exch2013.contoso.com
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http://exchange.mvps.org/smtp_frames.htm
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Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Outlook 2010 duplicates mail with setting Leave mail on sever, Delete After n days and pressing Send/Receive All folders

The setting Leave mail on the server and Delete after n days and Pressing Send/Receive all folders causes outlook 2010 to duplicate all mails of the last n days over and over again.
If I leave outlook 2010 open this problem does not occur, mail will be retreived without a problem. If I leave Outlook 2010 open for a long time and then press Send/Receive all folders it does work ok. If I restart Outlook 2010 and then press Send/Receive
all folders the problem occurs.
The pst file is a new one. OTher mail accounts that do have Leave mail on the server but not Remove after n days do not have the duplicating behaviour.
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Dear Pieter,
I suggest creating a new Outlook profile, and create the problematic account in the new profile, to see if the problem occurs.
Here are the detailed steps on how to create a new profile to test this issue
==============
1.    Exit
Outlook.
2.    Go to
Start > Control Panel, click or double-click
Mail.
Mail appears in different Control Panel locations depending upon the version of the Microsoft Windows operating system, Control Panel view selected,
and whether a 32- or 64-bit operating system or version of Outlook is installed.
The easiest way to locate
Mail is to open Control Panel in Windows, and then in the
Search box at the top of window, type Mail. In
Control Panel for Windows XP, type Mail in the
Address box.
Note    The Mail icon appears after Outlook starts for the first time.
The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select
the profile name, and then click Properties.
3.    Click
Show Profiles. Choose Prompt for a profile to be used.
4.    Click
Add.
5.    Type a name for the profile, and then click
OK. Please also follow the onscreen instructions to create the email account in this profile.
6.    Start
Outlook, and choose this new profile.
If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. We can delete that and use a new Outlook profile.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Best Regards,
Sally Tang

Profiles being reset after windows updates?

Hi All
I'm having issues with Outlook 2013 SP1 resetting our users profiles after Windows Updates have been applied. Their profiles are being reset whilst their previous profiles are being renamed to "BACKUP of <profile name>".
Office 2013 x86 has been deployed via VL Media onto Win7 x64 machines and we are distributing the ImportPRF registry key via GPO (set to Update) in order to customise the profiles on first run. (basic email account and attaching a default PST file)
It appears that after windows updates are applied outlook is triggering the first run process again and therefore resetting the users profiles back to the standard set in our PRF.
We used this method to configure Outlook 2010 and for the years of deploying Office 2010 we never had any issues. Can anyone suggest what might be going on here or what might have changed in Office 2013?
Thanks

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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here

Wrong quotation symbol after Office 2010 SP1

Hi,
After we deployed Office 2010 SP1 to our internal test group we discovered that the quotation symbol is wrong. This has happend on every single computer we've installed it on. It only affects applications using Word, like editing e-mails in Outlook and ofc
using Word. Instead of the regular "" all of them get «» instead. We've discovered a work around by disabling Smart quotes in word.
Found a thread under Windows 7 UI forum to change the default quotation key, but the directions explained there are not working.
Anyone able to assist us with this problem?
-Raymond

Hello,
I have been in contact with Norwegian Language Council and
they have confirmed that below table documents the Norwegian correct usage of qoutation marks:
Examples - Typographic
Office Version
Norwegian Language Council
“Word”
Office 2010 RTM – Norwegian Page Language
Incorrect standard and not allowed to use.
”Word”
Not available for Norwegian Page Language
Allowed – User is allowed to select
Mostly used by in normal situations.
«Word»
Office 2010 SP1 – Norwegian Page Language
Allowed – User is allowed to select
Mostly used by Press and Book Authors
’Word’
Not available for Norwegian Page Language
Allowed – User is allowed to select
"Word"
Office 2010 RTM/SP1
Incorrect
standard and not allowed to use.
„Word”
Not available for Norwegian Page Language
Allowed in Handwriting only.
According to Norwegian Language Council, they do not have any problems that
«» has been selected as standard qouation mark (when using smart qoutes), but they are quite clear that the end users shall be able to select between the various current allowed qouation marks.
This could have been easily been resolved by Microsoft in my example figure below (made in MSPaint):
I belive it would be wise to contact Microsoft Permier Support and request an Design Change Request
to ensure that our Microsoft Office users are allowed to use the various correct allowed qoutations mark when writing in Norwegian language.
Best Regards Anders Horgen

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Good Afternoon,
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All machines with Acrobat XI Pro *DO NOT* have Reader XI installed alongside. If Reader is installed, it is Reader 10.1 or higher.
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Uninstall Acrobat Pro XI Pro along with *ALL* other Adobe applications presently installed (Flash Player, Air), delete all Adobe folders and files found in a full search of the C drive, delete all orphaned Registry entries for all Adobe products, re-empty all temp folders, reboot.
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Disable enhanced security in Acrobat XI Pro. No change.
Renamed Acrobat XI's plug_ins folder to plug_ins.old.
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A repair on the Office 2010 install and re-installing Office 2010 also had no effect.
At this point, short of re-imaging the machines (which is *not* an option), we are stumped.
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Anyone have any ideas beyond what has been tried so far?

As mentioned, the TEMP folder is typically the problem. MS limits the size of this folder and you have 2 choices: 1. empty it or 2. increase the size limit. I am not positive this is the issue, but it does crop up at times. It does not matter how big your harddrive is, it is a matter of the amount of space that MS has allocated for virtual memory. I am surprised that there is an issue with 64GB of RAM, but MS is real good at letting you know you can't have it all for use because you might want to open up something else. That is why a lot of big packages turn off some of the limits of Windows or use Linux.

Rules in Mail not being applied after Mavericks update

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I think I've found at least a partial solution to the Mail - Rules Don't Work problem:
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Unable to activate after Service Pack 2 for Microsoft Office 2010 (KB2687455) is deployed

I'm having a very strange issue with deploying the "Service Pack 2 for Microsoft Office 2010 (KB2687455)". Here's what I see:
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Using SCCM 2007 R3
Task Sequence installs Office Professional Plus 2010
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in my environment this will not work.
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Hi
According to my research, this issue occurs when one of the following conditions are true:
If you have CD emulation software installed, a registry key is preventing the hardware ID from being acquired.
A required registry key is not set correctly or is missing.
If you want more detailed information, please refer to the following link:
http://support.microsoft.com/kb/2400124/en-us
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E-Mail and Podcasts deleted after sync

Recently all of my older e-mails and podcasts (unlistened to) were automatically deleted after syncing my iPhone to iTunes. All podcasts were set to keep all episodes, so there should be no reason for this. Anyone have any ideas?

Go to the Messages application. Hit the menu key and select Options. Select General Options. Scroll down to where it says "Keep Messages" and set as desired.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Going from Office 2010 to 2013 and Back to 2010 I lost My Outlook Search

Hello--
We are doing some beta testing and I had to install Office 2013 from 2010. I finished the testing and went back to 2010.
Now, when I do a Windows search, my Outlook email is not included in the search results. This is a major loss to my productivity. I believe I read that Outlook email is not included in the Windows search with 2013, so that's probably why I lost it.
Can you tell me how I can include Outlook email in my Windows searches again? I searched for solutions online and all I got were questions.
Thanks!
Stephen
Stephen Davis

Hi,
Sorry for not having resolved this issue so far. We can try to uninstall Office 2010 first, then delete the following registry keys from the location:
Win + R, type "regedit"(without quotes) then press Enter.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps
carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\14.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook
Once the keys are deleted restart the computer, then re-install Office 2010 to check the result.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here
That fixed it. After I did the steps you indicated, I went back to the Indexing options and made sure the Office14 folder was included.
Thansk
Stephen Davis

Problem opening documents from SharePoint (2013) libraries with Office 2010 and 2013 components installed

Hi
I've been encountering the problem of Office files failing to open from SharePoint 2013 libraries with the prefix of 'ms-excel:ofv|u|' etc. in the url. Following the
helpful questions and answers in the forum, I've identified the likely cause as the fact that my main Office installation is 2010, but I also have installed OneDrive for Business 2013 (which I need in order to sync document libraries with my local drive).
The solution I've seen suggested elsewhere of deactivating the SharePoint integration of Office 2013 components fails for two reasons: there is no way (or at least, I can't find one) of deactivating SharePoint integration probably because, deactivating
SharePoint integration would likely stop the syncing of libraries/folders.
One thing that I have noticed in my case that I've not seen mentioned elsewhere is that if I right-click a document and select 'open in new tab/window' the required
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I have 'repaired' my Office 2010 installation without any observed affect on behavior.
Thanks
Ray
(I've just seen a suggestion that Office 2010 SP2 may fix this issue. I've requested to test this, but whilst this may fix my problem, rolling it out to
other users may be more problematic. In the meantime, other suggestions of solutions are welcome)

Hi,
According to your description, it is a good way to do a test about office 2010 SP2, here is an article about this issue- limitations of using the OneDrive for Business sync app with Office 2010 applications , it may help you.
http://office.microsoft.com/en-us/sharepoint-help/solve-problems-youre-having-with-the-onedrive-for-business-sync-app-HA104047973.aspx
Paul Shui
Microsoft Online Community Support
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Upgraded MS Office 2010 to 2013, how do I get the pdf menu option in Word, Excel, etc - Using Acrobat X

Hi
Have just upgraded from MS Office 2010 to Office 2013.
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Cheers

uninstall acrobat, clean (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs) and reinstall acrobat.

Win7/Base Wim/Office 2010 Patches/ Hangs deployment/Admin rights lost

Hi All, sorry for the sort of confusing title.
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I've included the tail end of some of my log files.
smsts.log
bdd.log
I don't see any major issues with the logs but I'm not an expert at reading them.
Any help anyone can provide will be greatly appreciated.
Thank you
***Edit***
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Mail Profiles Being Deleted After Office 2010 to 2013 Deployment

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