Moving house, do I need to be in?

Got an activation date for our house move on the 30th of the month.
Will I need to be in (does an engineer need access to the new house) on that day?
Or is it all just at the exchange?
Worried now as well, as Sky are the providers at the new property and people seem to be waiting in other areas for Sky to release the line.....

unless advised otherwise you don't need to be in it will be handled at the exchange
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Work from home and just moved house, really slow i...

Hello, I have just moved house ( 2 weeks ago) I use to get BT infinity so I was expecting a big drop but nothing like this. When I orderd my new BT package I was told to estimate speed of 12mb.
My internet cuts out regularly - 5 to 10 times aday and most of the time when I get incoming and out going calls.
-I was getting 11.1mb the first two days I moved in.
- Currently plugged into test socket and did the 17070 and 2 and getting some static sound but did this with a wireless phone standing next to the receiver.
-Just got brand new ADSL filters from BT.
Any help would be fantastic due to this is damaging my work with clients - Thank you!

Already talked to BT about BT business two years ago and was told I did not need to "upgrade"
I have contacted a BT enginer who is coming out next week.
Thank you john46 -
Line state:
Connected
Connection time:
0 day, 08:58:48
Downstream:
3,065 Kbps
Upstream:
531 Kbps
ADSL settings
VPI/VCI:
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Type:
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Modulation:
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Latency type:
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Output power (Down/Up):
0.0 dBm / 10.1 dBm
FEC Events (Down/Up):
48014 / 10044
CRC Events (Down/Up):
0 / 35
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 66
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Moving house can't keep phone number

So I'll be moving house soon and I'm trying to organise moving my phone, tv and broadband to the new place.
The trouble I'm having is that when filling in the online form it says that not only will I need a new line installed and can't keep my phone number but I won't get all the channels I get just now (standard Vision package).
The new place has had a BT line and is only up the road a bit from where I am just now.
Is there something I'm doing wrong? From what it says before I start filling in the form I should be able to move everything without charge as long as the new place doesn't need a line installed. Which the new place shouldn't need as it was a BT line before.

InterMatt wrote:
So I'll be moving house soon and I'm trying to organise moving my phone, tv and broadband to the new place.
The trouble I'm having is that when filling in the online form it says that not only will I need a new line installed and can't keep my phone number but I won't get all the channels I get just now (standard Vision package).
The new place has had a BT line and is only up the road a bit from where I am just now.
Is there something I'm doing wrong? From what it says before I start filling in the form I should be able to move everything without charge as long as the new place doesn't need a line installed. Which the new place shouldn't need as it was a BT line before.
Have you checked the line in the new property works? If not it'll need to be connected which is normally chargeable.

Moved house - iMac still showing as old house in all location services

Hi
I recently moved house. I updated to Yosemite the other day, and was playing around with widgets and said Yes to using my location for weather.
Funnily enough, it used the location of my old house.
I the noticed that using maps, it pins me at the old house still, and using Find my iPhone it shows my Mac as being at the old house as well.
I tried adding home address details to my login contact. I have turned off and on location services.
How the heck do I get it to update whatever it needs to update to update my location!!

Well as it tuned out it was a corrupt com.apple.geod.plist file.
I was searching for info on why my apps were stuck in downloading, and noticed that com.apple.geod in my activity monitor services was 'not responding'. Hmm, geod I though, sounds like geographic. So a bit of googling, and other had noticed it was also not responding on their systems (Not responding processes in Actvity Monitor: callservicesd, coreaudiod, com.apple.geod, identityservicesd, and icloud he…
So after deleting com.apple.geod.plist from my library/preferences file, all was well and good!!

Keep your email address when moving house

We can help when you move house by switching your Telstra home phone, broadband and entertainment services to your new address.
Just make sure that we know that you want to keep the same email address.
You can either:
start now by filling out our online form for moving home, or
call us on 1800 670 017 (particularly if you’re moving within the next 5 business days).

Re: Keep your email address when moving house
I was told I could keep my bigpond email account after I moved home to go to the UK. I just needed it whilst I receved bills / and other correspondence for a few weeks.
My BigPond account has been blocked already - and this is very inconvenient - particularly as I won't be able to receive my final Telstra bill.
Can you please unblock [email protected] -
If you need to call me I am currently in Switzerland and can be reached on +41219210812.
I understand I cannot send emails from this account but I was expecting to still be able to receive correspondence.
Thank you
Margaret Bramston

Moved house - phone number still not transferred a...

We moved house on 23rd March.
Having previously been with talktalk, I wanted to stay with them but they told me they couldn't keep my phone number and advised me to move to BT.
I called BT on 18th March and ordered the phone line and broadband and was told this would take until 30th March to activate, which I reluctantly accepted.
The broadband and phone line were indeed activated on 30th March, but the phone number assigned was a new one. I called to report this on 30th March and was advised that the problem would be corrected within 24 hours.
On 1st April, I called again as the problem had not been corrected (although the phone number had been changed to another diffrent one). I was advised that talktalk had not released the number and that this would be corrected by midnight on 5th April.
Today is 6th April and the problem still persists - i.e. I still do not have my old phone number. Apparently the number portability team has encountered a problem and there is now a cooling off period such that we will not have our phone number until 20th April!
I have been credited a month's line rental which was nice of BT, but frankly, this is an absolute shambles and I want to be released from the 18-month contract and placed on a month-to-month basis until I find out whether BT is worth staying with. At this time, I have to say I am not sure.
This really angers me - in this day and age there is no excuse for being repeatedly promised one thing only to have the promise repeatedly broken. I'm sure it is simply a case of moving a couple of plugs in the telephone exchange...

Hi Icrule,
Welcome to the forum and thank you for posting. I am sorry to hear about the problems you have had in getting your old number back. There are a lot of things that can stop an number being transferred from one address to another, the most common of which would be is if that number is tied to another exchange.
I would like to take a look at this for you to see if there is anything I can do to help you get your number back. If you can a look at my profile you will find a link to a "contact us" form.
Please fill in your details making sure to include a link to this post.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Problem moving house

Hi,
I've been a customer of BT for 3 years and I am moving house in six days time NOW.
I cancelled service on the 28th June thinking I was going to Spain.
I phoned back on 5th July saying I had found a flat in UK and BT re-instated my account.
My new flat is BT connected but currently was in use by Virgin.
I phoned yesterday to see if all was OK and I was told that the earliest I could get communications was 2nd August.
This is 9 days offline. I received a confirmation online.
I phoned back and they said I had a cancellation on 23rd July, great.
I phoned back again 2 hours later as I had not received a new confirmation when I was told sorry its the 9th August.
I can't get this resolved.
I wonder if you could help.
I don't find the online help any use and I am hoping for a resolution today otherwise I will get Virgin re-connected and BT will lose a customer forever and an angry one at that.
What kind of organisation has such a long lead in time to install a line where there is a BT socket already?
Thanks for your help
EddyMartin

John,
That may be correct.
I expect better customer service than this, I would be offline for 9 days, both broadfband & phone, lucky I didn't have BT Vision as well???
They could have told me that when I phoned in early July [5th I think], then it could have been scheduled smoothly.
As a customer the date wasn't acceptable so I cancelled the move with my BT services and opted for Virgin who were in situ anyway and I will NOT have any downtime at all [and reduced costs as I don't need landline either].
Thanks for taking the effort to contact me whichis more than BT did, oh well.
Have a good week
Edward

Hi, I just moved house and I cannot reinstall my TimeCapsule.. I tried several time.. somebody may help me ?

Hi, some difficulties to reinstall my timecapsule since I moved house more than one month ago. I tried several blogs to find a solution but no success. I reinitiate it and the light is green with no disk selection in the Airport.. how is it possible ? It's a nightm.....

Mavericks is the nightmare.
We are finding Mavericks networking to be a big change without corresponding changes being made to help people keep the network naming correct.
http://appleinsider.com/articles/13/06/11/apple-shifts-from-afp-file-sharing-to- smb2-in-os-x-109-mavericks
SMB has tighter rules.
But whenever you change networks.. start with a factory reset. When you say reinitiate I am not sure what reset you are doing. So do the full reset. It will not delete any backup.
Universal Factory Reset.. any model TC or AE.
Unplug your TC/AE from power or turn off at the power point.
Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. (this is often difficult without a 2nd person or a 3rd arm).
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Note..
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Redo the setup using the airport utility. Make sure you are connecting your modem to the TC WAN port by ethernet.
Give the TC names that are pure alphanumeric. Short.. 10 characters or less is best.. 20 characters try to keep as max. No spaces and no special characters. The setup wizard will use names like
Fred Blog's Airport Time Capsule
It is over long.. it has spaces and it has a nasty apostrophe. Get rid of those names.
For example use,
TCGenX (you can put a number for X.. that is the actual Gen of your TC)
TCwifi (as wifi name.. but you can also use different names like TC24ghz and TC5ghz for the different bands whilst troubleshooting).
Use only WPA2 Personal security with 10-20 character pure alphanumeric password.
Ensure the computer is getting a valid IP address. Plus gateway (what apple call router) and dns.
Ensure ipv6 is set to link-local on the wireless.
That is the start.
Now disk access can still be a mess.
I have now setup 4 different computers for Mavericks.. my network follows all the above rules.. and two of them can access the disk without problem and two do not show the disk.
I consider this situation to be networking of the tin can and wet string kind..
The solution is to manually mount the drive.
In Finder use Go, Connect to server.
And change over to AFP.
AFP://TCname.local (where you use your new compliant name.. in place of TCname and you use the correct domain in the place of local (but that is the default for the TC although nothing tells you that).
Alternatively you can use IP address.
AFP://10.0.1.1 (by default in router mode.. if the TC is bridged you will be better using the name unless you can set the IP statically).
Just post again if you have issues.. and we need the full layout of the network.. what modem what router what mode everything is in. how it is wired or connected. Actual model of your TC, actual firmware it is running.

Moved house, no broadband after three weeks, despe...

Moved house, no broadband after three weeks .....Desperate for help!
Options
on 13-08-2012 22h08
I am posting on behalf of my very elderly (88 years) mother who moved house three weeks ago and has yet to get her BT broadband to work despite at least five calls to the hepline and a visit from the engineer, (it took ten days just to get the phone to work)
The engineer advised there was a small amount of connection but it needed a boost form the exchange? Which he was unable to do.
Next call to call centre advised boost was in progress and connection would resume in 1 hour. It didn't.
Please...What do we do next, my mother although elderly is very dependant on email for communication with family and this is causing great distress, she struggles with the call centre as she a little deaf. Is there a UK based help line as she may get on better with this, as all confidence and patience is now exhausted with usual 0800 number.
We must have wasted at least five hours on the phone to the call centre and have achieved nothing but frustration.
Any advice welcome.
Many thanks.
Solved!
Go to Solution.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Moved house, no phone, no call from BT

I moved house 2 weeks ago and had BT booked for the 29th of May. No engineer came, no contact was made by BT to inform me of any problems. I called BT and was informed there was a fault on the line, I gave a mobile number that I could be contacted on and was told that someone would call me, no call was received. I made another call 2 days later to be told that there was a fault at the exchange and that it would be fixed on the 7th of June. I have yet to receive a phone call or any other communication regarding this. This is the second day off work I've taken to be home for the engineer. Extremely poor service from a company I had thought cared about customers.

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or Contact BT ,or telephone 0800 800 150
If you cannot resolve the problem then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Duplicate account after moving house - being charg...

Hello, I moved house on Dec 18th and have been charged double via two seperate accounts in Jan & now Feb. Can the new account please be deleted and all monies charged by that account refunded thank you. I have detailed of both accounts if you require.
Thanks,
Mark.

Hi Mark,
Thanks for posting. I'm sure I can sort this out for you. Drop me an email to [email protected] Please include a link to this thread and the acount details in question.
Ta
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Moved house - terrible experience.

I notified BT on 11th September that I was moving house on the 14th September. I did this by completing the online forms etc. I was told an engineer would visit my new property today (22nd September) which I didn't think was too bad - a week after I moved - i could live with that.
The engineer was scheduled for between 1pm and 6pm. I stayed in all afternoon and the engineer didn't show.
I have gone online tonight (by using BT Wifi) and checked my account only to be shocked to find that the appointment has been changed without telling me. The appointment is now for 2nd October and it will not be activated until then. This is a disgrace. It will mean it is 18 days that I have paid for a service I cannot use.
How can BT do this without telling me? Surely a courtesy email saying the appointment has been changed would be a start. I now have to wait a further 10 days to be activated/
I am now seriously considering cancelling my contract. I am so annoyed that this has happened. I can not watch TV, make phone calls and can only go online by using BT wifi which is so tempermental and impossible to do work (I am a teacher and need to plan lessons and access the internet in the evening.)
Is this a common problem? I could contact a rival provider and be connected in days.
Very very disappointed. I have all the original emails telling me i would be activated on the 22nd. What am I supposed to do for the next 10 days?

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

My wifi only ipad does not find my new address since moving house

i moved house 5 months ago but Google Maps and Google Earth show my current location as my old address. Is there a way to resolve this problem?

Hi, Gordonbuckley.
Thank you for visiting Apple Support Communities.
I would recommend going through the steps in the article below. If the issue persists and your device OS is up to date, I would recommend contacting the developer of the app as this will most likely be the best option to resolve this issue.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Cheers,
Jason H.

I have one modem in the house but I need 2 different networks.

I have one modem in the house but I need 2 different networks that will not communicate or even see each other. The first network is the one that needs to be the most secure. The computers are used for personal information, documents, pictures, Apple TV and iTunes home sharing.(3 Apples, 3 iPads, 3 iPhones and 4 Apple TVs) The second network needs to be for the 3 computers and gaming systems used for social games on Facebook, PSP, XBox, and a gaming system used for World of Warcraft. The social interactions seem to be the ones that have picked up most of our computer network issues and I would like to be able to isolate them from any communication with our home network (2 PCs and 1 Mac). Is there a way that I can use 2 different routers along with blocking any bluetooth and/or bonjour connections? I am not worried about a networked printer for the second network, it is more to try and contain any issues that may slip though virus protection and create a mess with our home systems. It would be nice to still be able to set up a Guest Network for the herds of kids and adults to use when visiting as well. PLEASE tell me this can be done.
Thank You
Christine

Christine,
Apple may be able to do some, but not all of what you want to do.
The dual band AirPort Extreme can create a main, or "private" network and a separate "guest" network. The private network can be configured to handle both wired and wireless clients. The "guest" network works only for wireless clients.
Computers, devices, etc on the "guest" network cannot "see" or communicate with any of the devices on the main or "private" network. But, it is possible to allow clients on the "guest" network to see other devices on the "guest" network, so a wireless printer on this network would allow anyone on the "guest" network to be able to use the printer if you need that functionality.
You can "extend" the "main" network using more wireless devices if you need more wireless coverage. The "guest" network cannot be extended.
Depending on the level of service you have with your ISP, you may have bandwidth issues with two networks and multiple devices all trying to use the Internet connection. I would think that a 25-30 Mbps connection would be the bare minimum to handle what you want to do and 50 Mbps would be advised.
If you want to use two separate routers, you are really looking at a commercial type installation best handled by commercial products like Cisco, so that might be the place to look.

I have a brand new MacBook Pro . I am trying to connect to the private wifi at my house but I need the IP address of my laptop . Everywhere I go on the laptop, the IP address is blank . How do I find the IP address if laptop is not connected to the wifi

I have a brand new MacBook Pro and I'm trying to connect to the private wifi at my house however, I need the IP address. Everywhere I go to find it, the adress is blank. What do I do ?

Your Mac won't have an IP address, at least not a valid IP, until you actually connect it to your home LAN. Not sure why you think you need the IP, you don't.
To connect to your home WiFi you need to know the SSID name, IE the name of your home WiFi, and the password for it. Once you have those two things click the little antenna looking icon on the right side of the menu bar and select your home WiFi name and click connect. A dialog box will pop up asking for the password, type in the password and click OK/Connect/Whatever.

Moving house, do I need to be in?

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