Officejet 6500 part id

I'm in the process of repairing my mother's printer listed above. It has the seemingly common printer cartridge jam to the right. The sponge tray under the cartridge holder, to catch excess ink for when the cartridge holder is idle or printer is off, doesn't move forward when initializing a printing job and causes the cartridge holder to jam to the right. The white gear that drives the tray forward is driven by a smaller part with two black gears, which itself is driven by a metal spline shaft. The part with two gears seems worn around the gear attached to the spline shaft, and can't drive the tray's gear to move it forward. The link below has some pics to illustrate what I'm referring to:https://onedrive.live.com/redir?resid=5E046E0AC151A4B5!96008&authkey=!APoAYE-n4YvSkuQ&ithint=folder%2cI see HP no longer services this printer but I'd like to ID the part so I can find it elsewhere.Thank you.

The service center or HP should sell them too I would think
http://www8.hp.com/us/en/contact-hp/support.html

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Part for officejet 6500

I inherited a used officejet 6500 and need to get a part so the paper will feed properly. Remove duplexer if attached. There are some black plastic "fingers" pointing at a rod with wheels. One set of these "fingers" has broken (the pair on the right). Does anyone know where I can buy these "fingers"? Or do I have to go to a service center? Thanks

The service center or HP should sell them too I would think
http://www8.hp.com/us/en/contact-hp/support.html

Officejet 6500 ink system failure - hp printers used to be good, but are trash now

I'm so frustrated. I have an Officejet 6500 that gave me an Ink System Failure warning. I read that it probably was a low cartridge and so I replaced the low one - according to the level indicator, it still had ink - and it started working again. Then I got the error again. According to the HP print manager software, all cartridges had ink, but now the magenta looked low, so I replaced it. (As a side note, this printer EATS the expensive high capacity cartridges. I thought it was a good value to buy the higher capacity cartridge, but if I get a dozen pages out of them I'm lucky.)
So now I have tried cleaning the printhead using the manager software, which doesn't work because the printer is still in Ink system failure mode. So I took out all the cartridges, cleaned the printhead - it was inky - cleaned the contacts, reset using the turn on, unplug power cord from printer, from wall, wait 15 seconds, plug in to wall, plug in to printer. Still have the error. Did it all again. Still have the error.
I'm so irritated. I spent good money on this printer, and the expensive HP ink, because I'd had good luck in the past with HP printers. But this one h as eaten up hours and hours of my time and cost me hundreds of dollars in ink alone and STILL WON'T PRINT. Is there some other secret reset method that isn't documented? Some other test I can do? According to the troubleshooting guide, I"m now supposed to replace the printhead, and then if that doesn't work send the printer for servicing. Hello? You told me to replace the ink cartridge, so I wasted expensive ink doing that. Now I'm supposed to replace another part, without any real idea whether it will fix the problem or not? There's no diagnostics on this printer that can figure out exactly what part of the ink system has failed?
If anyone has any ideas how to get this piece of junk to print I'd really appreciate it. I'd love to be able to keep this printer working for a little while longer because I'm trying to get a business off the ground and just don't have lots of unused money sitting around to throw at solutions that "might" fix my problem. I've become so disullusioned with HP. They used to make great products, but now unfortunately the products and the support seem to have gone down the tubes together. I will NEVER buy another HP printer even if they fix the quality issues.

Try cleaning the print head with rubbing alcohol wipe, then replace your print head. Keep pushing the Ok.
Go to this link and HP shows you how.
support.hp.com/us-en/document/c01643079
Lucky for me it worked!

Duplexing unit for Officejet 6500

I've got hold of an Officejet 6500 to take to university with me next month. I'm thinking that a duplexing unit would be useful but HP UK don't have any and I can't find any online elsewhere (except HP USA, which would be a bit too expensive I reckon). The part number is CB057-67001, anyone know of a place where I might be able to get hold of one?

Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system is this?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Hp officejet 6500 all in one won't print in black

I cleaned the printhead to eliminate clogs which had worked in past. Did not work this time.
Purchased and installed a new printhead and ran a report which showed the black ink working.
Ink levels in all cartridges, however, were low. Purchased new 920 XL cartridges and installed. Ran an alignment and said it failed.
Ran the cleaning of the printheads and then ran a report and still no black ink.
Ran status and quality reports and now the black will NOT print (when it was printing the day before with the new printhead).
HELP! Why will the black suddenly not print. The printhead is new and the hp ink catridges are all new.

Hi, Jamison ~
I had tried many of the things you noted (from the link) and at one point got an acceptable quality report (that included black) after replacing the printhead so it was particularly frustrating to then go back to no black after loading ink cartridges. I had done the partial reset too (as I had seen that recommendation on a forum) waiting hours for it to sort itself out wasn't acceptable when I needed to print something.
I have to admit that I finally threw in the towel and just got another printer. I need to be able to have something reliable and tire of always sorting through how to unclog; clean; reset; order parts; get new cartridges; run through mutiple cleaning printhead cycles. The lack of black print just seems to happen too often.
Thank you, though! I truly appreciate you taking the time to write a thorough response for me.
JFW
Jamieson wrote:
Hi @jfw , and welcome to the HP Forums!
I see you are experiencing print issues. I would like to try and help.
It appears you have covered much of the troubleshooting already.
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fixing Print Quality Problems for the HP Officejet 6500 All-in-One Printer Series.
If that doesn't resolve the issue, the best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.

Print quality of an officejet 6500 wireless all-in-one E709n

I purchased this printer as part of an Apple promotion with a MacBookPro. The color is extremely poor. Was told by an HP tech. that they were host cartridges only to be used for setting up the printer. Anyone else experience this? Also, when I print out an email, the top part of the message is cut off. How do I fix that? Apple won't exchange for another as I already recycled the box. Do I just have a bum printer? It does respond to print commands and I have it hooked to a desktop iMac via USB and to my laptop via wireless. That works...unfortunately, the quality is horrible.

I think our HP tech support agent gave you incorrect advice. Out of the box, the color quality should be spot on.
When you say the color is extremely poor, do you see this with photo printing or general purpose color documents?
Also, have you tried performing a print head cleaning and an alignment? The alignment should have been done automatically when you first setup the printer but it doesn't hurt to do it again.
Finally, give HP tech support a call again and politely press your case. Don't let them tell you it's a host supply issue since the 6500 doesn't use this type of starter ink. If you are unhappy with the printer's print quality, insist on a replacement.
BTW -- I have a prototype Officejet 6500 and I think it's a good office printer.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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Trouble Installing HP Officejet 6500 on a MacBook Running OS 10.4.11

I'm trying to help a friend install the new HP all in one Officejet 6500 she bought.
We've followed the directions in the start up guide--plugged the USB cable from the printer into the laptop, put the HP install disk in, double clicked on the install icon.
The installer gets through the first few steps--asks us to agree to the EULA, pops up a box with the printer and we select the printer to install, takes us to the easy or custom install page.
No matter whether we select easy or custom, when we click on the install button, nothing happens. No little "I'm thinking" color wheel. No install bar. Nothing.
Any help on what we need to do would be great.

Depending on the age of the printer, drivers for it could have been pre-installed
in the OS X already. For my all-in-one HP Officejet (5610xi) instead of trusting
the older drivers and included software in the box (last year) I went to HP's
support pages and found a rather large download of newer drivers. That worked.
{Though I do not recall now, if the printer had to be turned on (or off) before
installing the drivers and attached to the computer, some of these kinds of
steps are important to follow exactly as per the instructions. I have more
than one brand of printer, so by memory alone, I will not cite an example.}
So, the drivers in the box may not be the best available; so perhaps that is a
part of the issue. Another one may be in not following their setup instructions
exactly and to the letter for Mac OS X. The Quick Setup paper in the HP packet
usually is enough for the Mac; unless they omitted that from your package.
A few weeks ago, I performed a fully new installation of everything to a zeroed
hard drive; including re-install of the large file of HP drivers I downloaded from
their support site. Rather easier to navigate than discuss, the Mac OSX ones
are not hard to find for most available and some older all-in-one units online.
You may have to find and remove just those items installed by the original
HP CD included with the Officejet 6500; or maybe not. I tried to not install
their older drivers based on the date of the files in their disk. In a few cases
using existing old drivers may be almost inescapable; but in newer OS X
versions, those old ones are problematic. Do Not get the latest Snow Leopard
drivers, they are listed and linked from Apple Support> Downloads. Instead,
go to HP Support and get the correct ones for the unit you have there, and be
sure to check that the ones you get are Not for OS X 10.6.
HP Support & Drivers:
http://welcome.hp.com/country/us/en/support.html
Good luck & happy computing!

Officejet 6500 (e709a) MFP service manual or help with General Error

Hi. I have an Officejet 6500 (e709a) that I am having some problems with. It started with a paper jam/carriage jam message and then became a "General Error 0x61011beb". The carrier holding the ink cartridges was indeed stuck on the right side, so I followed a video showing how to open the unit. When I did I discovered a small plastic piece with a couple of gears had fallen off. The piece has different numbers on each side of it so I am not sure which numbers might be helpful in identifying it. I am not sure exactly how to put it back on so I am hoping there is a service manual for this printer or maybe even just some kind of general technical reference that has assembly diagrams? (I know this is a longshot but my local service center charges $50 just to diagnose the problem. I only paid slightly over $100 and I could get another for that same price so I'd rather save that $50 to use buying a new one if I can't fix this myself.) If it would help I could attach some pictures of the piece in question. Thanks in advance. Jim

The utility is of no utility when the printer is perpetually taking itself OFFLINE. No printer is detected. I power it down with the switch, unplug the power supply for anywhere from 20 seconds to 20 minutes, plug it back in, power it back up and my stalled print job may or may not print the last page of a two-page document (first one to print in my selected print order). If it gets to the first page, only part prints then the printer sits there doing nothing. After a long time, it spits out the front page. Usually it won't even get halfway down the page.
In the meantime, the HPHNDU.exe utility cannot even find the printer, regardless of when I press the "refresh printer list" button.
The software/device is broken. Didn't even get two years out of it.

Problems with eprint for Officejet 6500 e709n

Hi - I have a HP Officejet 6500 e709n printer. when I go to setup there is not web services option under any of the menus. I've printed a configuration page which shows that web services is enable but can't figure out how to print the web services information page. we had this printer attached to both my husband's and my ipads now it is nowhere to be found. andy help is greatly appreciated. thanks.

Hi,
Cloud Services as HP ePrint or Print Apps are only available for newer models, such fucctionality is not available as part of the HP Officejet 6500 (E709) Series.
You may find any supported products for Web Services listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02814760&lc=en&cc=us&dlc=en#N77
You may print from iPad using the HP ePrint mobile app through your local network however:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3795314&tmp...
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Officejet 6500 - can i choose tray to print to?

I purchased one of these today and the lady told me that I would be able to choose a print tray like the main bottom feed tray and the fax/scan feed area. I haven't unboxed it yet because I was just doing a little research. I read the manual and don't see how I can do this and I don't want to install the software or take it out of the box if it cannot. I need to be able to have 1 type of paper in one area (like shipping lables) and normal printer paper in the other.
Can anyone confirm if this is part the the officejet 6500 wireless functionality? Thanks!

Choosing a tray to print to is a function of any computer and not on the actual program of the Printer.
It is in the print settings. When you click on File, then Print, it should give you options to choose which tray you would like to print from. Before you take my advise, wait for others to reply. I don't want to be wrong and have you open the box, just to turn out my answer was wrong.

Officejet 6500 not completely printing documents

We have had our Officejet 6500 for about a year. Yesterday, it stopped printing complete documents- meaning- it prints some parts of the whole page and not others. (Example- on an Excel sheet, it will print the headers in grey scale and not the gridlines in black.) I put new cartridges in the printer about a week ago and was printing pages after the new ink. Normally, I print everything on Fast draft. I have tried printing on Best and it still occurs.
We have 2 computers in the office and use the printer wirelessly. This happens from BOTH computers.
Any suggestions?

I'm having the same problem. It's happened with my last 3 HP black 920XL cartridges. Sometimes after a few days it will start working again. The color cartridges print just fine.
Did you find a solution?

HP officejet 6500 drivers for windows phone

IHello,
I have officejet 6500 with ethernet card. I use with wireless. I have Nokia 1020, Win8.1 mobil phone. I want print text on my phone. I installed HP Aio Remote Beta program. Aio found my printer but it said that this printer isn't supported. How can I print my text using my mobil phone on the officejet 6500? Is there any driver for mobil phone or any different program? or is that an upgrade for Aio (it must include my printer's driver ofcourse)
Thanks...

Hi,
I afraid the printer is not compatible with Windows Phone.
Only the models listed within the "What printers support printing features for the HP AiO Remote app for Windows 8 Phones?" below can be used for printing from Windows 8 Phone devices:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c04387822#N573
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP OfficeJet 6500 E709a: cannot scan from Windows 8.1; uninstall crashes at step 8 of 10

When I try to scan from Windows 8.1, launched from the HP Solution Center, it fails before giving me a preview, saying:
Scanning error
4,[(2,22,80040001),(3,22,0)]
When I run the HP Print and Scan Doctor and select "Fix Scan", it fails on the first check, saying it failed to find the driver. The text field that gets uploaded to HP includes the string "hpbxpsrender.dll: Not Found".
I tried uninstalling, using uninstall.bat in the "OJ_AIO_6500_E709_EntScruber_140" (HP OfficeJet Enterprise 14.0), which I downloaded from HP.com. It gets to step 8 of 10 ("removing unnecessary components..."); then it hangs and Windows 8.1 says "HP Installer Uninstaller has stopped working" and kills it.
I have tried running uninstaller in regular mode, in regular mode with my anti-virus / firewall (Kaspersky) paused (disabled), and in Safe Mode with Networking. Same result every time.
I have run the Installer without error. I can view the HP OJ status web page in my browser (http://192.168.1.5) from both computers.
I don't remember if scanning has ever worked on this computer. Scanning works on another computer (Windows XP). Both computers are wired (Ethernet) to the same network switch as the HP OJ.

Hi DonaldPayne,
Welcome back to the HP Support Forums! I see you are not able to scan to your HP Officejet 6500 with your computer running the Windows 8.1 Operating system. You have tried to uninstall the software but get an error message. I see you have done ALOT of troubleshooting already, thank you for that, this allows me to see what has failed for you.
I would like you to continue here and complete the steps listed below:
1. Press the Windows key + R on the keyboard to bring up the run menu.
2. Type %programfiles% in the run field and click OK.
3. Delete any HP/Hewlett Packard folders.
4. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %programfiles(x86)% in the run field, and click OK. This is for 64 bit systems only.
6. Delete any HP/Hewlett Packard folders.
7. Press the Windows key + R on the keyboard to bring up the run menu.
8. Type %appdata% in the run field, and click OK.
9. Delete any HP/Hewlett Packard folders.
10. Press the Windows key + R on the keyboard to bring up the run menu.
11. Type %programdata% in the run field. 
12. Delete any HP/Hewlett Packard folders.
13. Press the Windows key + R on the keyboard to bring up the run menu.
14. Type regedit in the run field.
15. Delete any HP/Hewlett Packard folders or keys that you find. (backup the reg file b4)
16. Run Disk cleanup from Administrative Tools
17. Now run the HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
18. If you run into any problems after installing using the PIW, now we can re run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
I will watch for your reply, please make note of anything that you run into as well as what the PSDR finds.
Thanks,
HevnLgh
I work on behalf of HP
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How do I print #12 envelopes with HP Officejet 6500 E709n Series printer?

When I try to print 4.75" x 11" (#12 envelopes) on my HP Officejet 6500 E709n Series printer, it gives an error msg. and will not print. Is there a work around for this, or do I have to use #10 size and make it do?
Win XP pro, MS word.

You could try creating 'paper' the size of the #12 envelope, and try that possibly.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP OfficeJet 6500 (E709a) network problems

Hello. I have a new HP OfficeJet 6500 (E709a) Its all in one. I am trying to use it through a network in my home.
It is already working for 1 computer, a wireless laptop BUT not for me, a ethernet wired desktop.
PC: Windows 7 64 bit
Laptop: Windos Vista (dont know if 32 or 64) Using the printer succesfully wireless.
Well the problem is when trying to scan the printer or computer won't detect each other BUT I can print from my pc to the printer.
I installed it through the PC Add a Printer because everytime I tried it with the program downloaded from HP it wouldnt detect, EVER my connected and already tested printer. I can access the printers webpage, the 0.0.0.0.0 something page. I even tried the advanced installing way, manually typing the address the printer has but it would still not work.
I installed everything by selecting I would wire my printer later but to continue the installation I must find a way for it to detect my pc or the otherway around.
This question was solved.
View Solution.

Yes, plug the printer into your router with an Ethernet cable the run the Add Device in the Hewlett-Packard folder (Start > All Programs).
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I am employed by HP

Officejet 6500 part id

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