Officejet Pro 8630 - # of copies printed

I'm printing from a Mac and no matter how many copies I send to printer it will only print one copy. Help!

Hi valerieholman,
Welcome to the HP Support Forums! I understand you are not able to print multi page prints when printing to your HP Officejet Pro 8630. It only ever prints one, I am not sure which troubleshooting steps you have tried already but would like you to complete the steps listed below:
Uninstall
1. From the computer desktop, double-click the Macintosh HD, and then click Applications.
2. Click the Hewlett-Packard folder.
3. Double-click the HP Uninstaller, and then click Continue.
4. Select the printer to uninstall, and then click Uninstall.
5. When prompted, type the Administrator name and Password, and then click OK.
Reset Printing System
1. Click the Apple icon, and then click System Preferences .
2. In the Hardware section, click Print & Fax. The Print & Fax dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected.
Repair Disk Permissions
1. On the Dock, click Applications, and then click Utilities.
2. Double-click Disk Utility.
3. Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4. Click the Repair Disk Permissions button at the bottom of the window.
Now I would like you to restart the MAC, once it is restarted please go ahead and run the software installation. Click the link below, select your current MAC OS X from the drop down menu and continue with the on screen instructions:
HP Officejet Pro 8630 e-All-in-One Printer Drivers
I hope this helps, please let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
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Similar Messages

HP Officejet Pro 8630 won't print from tray 2; says there's no paper

Action: Print from tray 2.
Expected Results: Paper feeds from tray 2 and prints.
Actual Results: Printer displays "out of paper" dialog.
Notes: Ever since I purchased the Officejet Pro 8630 six or eight months ago, tray 2 has not functioned. It says there's no paper in that tray. I've tried multiple types of letter sized paper. I've inspected the bottom of the main printer unit and the top of tray 2 for signs of damage; there doesn't seem to be any.
Tray 1 works just fine. It's actually a fantastic printer. The best I've owned. If only Tray 2 would work.

Hi @RouterIncident,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Officejet Pro 8600 will not print multiple copies

When I first set up my HP Officejet Pro 8600 I could print multiple copies. Not sure when, how, or why but I can no longer print more than one copy of any document at a time regardless if it is one page or 100 pages. I tried to update the drivers but the update failed as it said it could not uninstall the printer. When I did the error reporting it said there was no solution.
My OS is Window XP Home
The printer is connected via network.
I print mainly from MS Word 2010 and Adobe PDF files and I have the same issue from either program.
This question was solved.
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Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
HP Officejet Pro Full Feature Software and Driver
How to Assign Alternate Print Drivers in Different Versions of Windows
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Change print settings for email sent directly to the officejet pro 8630 printer

HP Officejet Pro 8630 All-in-One
Trying to change settings for printing an email directly to the printer.
Email prints in color on separate pages, want black & white with two-sided.

Hi @George1978,
Welcome to the HP Support Forums. I gather that you would like to learn how to change the print settings when sending an email to print on your Officejet Pro 8630 printer.
To better assist you, would you please supply some additional information:
How are you sending the print job to the printer? Are you sending it from your computer and choosing Print, from one of HP’s mobile apps, are you forwarding the email to the printer’s ePrint email address, or another method?
What operating system are you using on the device you are using to send the print job? I have included wikiHow’s guide titled How to Figure out Your Mobile Operating System if you are using a mobile device. If you are using a computer, please click on http://whatsmyos.com/ as it will tell you what your operating system is.
How is the printer connected (USB cable, ethernet, or wireless)?
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

Officejet pro 8630 printer software

the printer assistant or properties for the 8630 is lacking options tha tare including inother hp's printer assistants and properties.. I am using Windows 8.1.
1. Missing: Looks whats printing option. The only way I have found to open the print queue is to go to devices and printers and right click on the printer icon and choose See what's printing. I Isn't there an easier way?
2. When I click Print, print options is displayed. When I click on on printer properties there is no chortcut to choose what tray to print from.
3. 2. When I click Print, print options is displayed. When I click on on printer properties there is no option for paper size , ie envelopes or 8 x10 paper.
Am I missing something? Can one of you geniuses please reply? Thanks!

Welcome to the HP Community @Melonhead
I read your post about how you are not seeing all of the features that you used to see in previous versions of Solution Center. Although the software has changed depending on which printer you had owned previously, to ensure you have the full features available, download and run the installation for the Full Feature Driver below. You will see all of the options included in the printer software afterwards.
HP Officejet Pro 8630 e-All-in-One Printer series Full Feature Software and Drivers
Have a great Wednesday!
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8630

Today I purchased a Officejet Pro 8630 all-in-one printer. The issue I'm having is with different paper sizes, specifically legal and letter. When I try to copy a packet of documents that have papers that are legal size, it only prints on letter size paper which cuts it off. The packets are large, have to be in a specific order, and must be prepared for shipment next day. So spending time sorting papers by sizes and then copying takes up too much time. I have legal paper in tray 1 and letter in tray 2. Also have the default tray set to 2 as well.
In short:
When it copies a legal sized page, I need it to actually print the whole page on legal size paper.
Is there a setting that tells the printer there is legal paper in tray 1, and to use it when a legal sized page is copied/scanned?

I am having the same issue and have the same settings. Tray 1 is set to Legal, Tray 2 is default and set to Letter. I want the device to detect paper sizes (Excel, Word, PDF) and pull from the appropriate tray.
Printing, scanning, copying and fax all do not DETECT or PRINT on the proper paper size.
1. PRINTING: Most documents I print are either PDF, Excel or Word files and are usually letter or legal sized. I usually print using ePrint though sometimes I print from the application (Excel, Word, Adobe Reader). ePrint is why I purchased this printer but sending a document to an email address doesn't allow the printer to know what size paper to print on and thus all documents are printed from the default tray which is Tray 2 set to letter size.
1a - How can I set the printer to detect the paper size when printing from the computer,
and then to print from the proper tray?
1b - How can I send ePrints that detect the paper size and then print from the proper tray?
2. SCANNING: It is important that when I Scan to a file on the computer (with the glass or the ADF), that the resulting file be the size of the scanned document. As of now, this does not happen automatically. I have to tell the software or the touch panel what size to scan.
2a - How can it be set to detect the correct size and save the file in the proper size?
3. COPYING: This is the function that operates close e to what I need but I seldom copy so that doesn't help me much. I still have to tell the touch panel to copy legal sized or it will only copy up to letter sized even if the paper I am copying is legal sized.
3a - How can it be set to detect the correct copied paper size and print from the proper tray?
4. FAXING: Faxes that are sent are fine. Faxes received are printed from the tray I select. If I get different sized faxes (letter or legal), the printer does not detect the proper size and pull from the proper tray therefore it would always cut off the bottom of my legal sized faxes. To get around this, I set the Tray 1 for faxes which has legal sized paper. However this is not a good solution, it is a band aid because I don't want all my faxes on legal paper.
4a - How can it be set to detect the correct fax size and print from the proper tray?
Can you please tell me what to do for these concerns?

Officejet pro 8600 will not print card stock

I just purchased the Officejet Pro 8600 and cannot print card stock. I read another HP troubleshooting page and tried to run 100 copies of blank paper through to "calibrate" the printer as suggested by HP technical support. There was a suggestion to disconnect the tray 2 paper tray but I also don't a tray 2. Any suggestions? I print card stock regularly.

Hi breannemk,
Welcome to the HP Support Forums! I understand you are not able to print card stock on your HP OfficeJet 8600, can you please let me know the Exact model of 8600 you are using as well as the Operating system you are running. Do you get error messages when you try to print them, if yes, please let me know the error messages you run into?
Please reply back with the requested information so we can begin troubleshooting.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet Pro 8630 will not install In Windows 8.1

Error 5: Failed to add port monitor HP Discovery Port
Monitor (HP Officejet Pro 8630)
When I try and install the printer the software hangs up after the first page with this error message and it will NOT go any further.
On my Windows 7 Laptop it went right on without any problems.
I'm about ready to take this one back to the store and DEMAND my money back.

Hello there @FIRSTLIONHEART ,
After doing some research for you, I have found another community member with the same issue who's issue was resolved within this thread.
Please click this link to see their solution and try the steps:
error 193: failed to add monitor HP Discovery Port Monitor (HP Office jet Pro 8600).
If this does not resolve the issue for you, please let me know the results!
Good luck
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

Hello,
I'm curious if anyone has run into this problem before. I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer. This has been accomplished through a print server.
I installed the printer's drivers based upon the cd that came with the printer, in the box.
The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper. I have stopped/restarted the print spooler. I've rebooted the printer and the print server. I have deleted the drivers and readded them. I've tried installing drivers from HP's website and then installing those. I have attempted to delete the printer from the server and start from scratch.
When I monitor the print queue, I can see the service restart after each document prints. I can't figure out how to get this to stop.
Does anyone have a suggestion; or has anyone run into this problem? I'm not sure which forum to put this in. I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
I certainly appreciate any asistance.
-Craig

It ended up being an issue with the port. I had used the same port as the last HP printer that I replaced. This printer needs to run on a TCP/IP port, and not an HP port.
Problem solved.
Oh, and it was wired, with wireless disabled.

My HP Officejet Pro 8600 can't print from my MacBook Air

Hi,
My HP Officejet Pro 8600 can't print from my MacBook Air. It keeps on showing "The printer is not connected", but the screen on the printer shows connected. I often reset the printer 'EVERY TIME" I want to use it. I also tried to turn off my laptop and printer several times before printing. If I'm lucky enough, it will work maybe for one or two prints. If no luck then I'll have to reset everything again. Sometimes I reset the printer, the printer will not show on my selection.
This question was solved.
View Solution.

Hello boojoo1tw,
Welcome to the HP Forums!
I understand you're unable to print most times with your Officejet 8600. How is this printer connected? Wireless or USB? What is your operating system on your Mac computer? Click here to find out.
If your printer is wireless, then I would recommend assigning a "Static IP Address" by following this HP document on Printer Does Not Maintain Wireless Connection.
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

Hi, and thanks for any insights.
I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow. The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive. The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper. The printer is not connected to a network, but dedicatd to this PC. The PC is current with updates.
Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace . This is new behavior.
I have printed status pages and performed print head and allignment processes. Still, this behavior persists.
I looked i the event log and saw nothing that suggested an evident system issue. Windows update only shows Security Essentials updates for the duration during which the slowness started.
The PC is not acting strangly in any other way.
Any suggestion would be helpful.

Hi,
The information is very general, this applies for many HP printers:
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
For more information, see: Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the printer.
Regards.
BH
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Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

I am trying to use my IPad and print from it through Air Print.
Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an HP Officejet Pro 8500 A909n Series Printer?
The documentation from Apple indicates compatibility with:
HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
Will the 8500 A909n work?
Thanks.

Hi,
Airprint is not supported for HP Officejet Pro 8500 A909m Series.
Thank you.
I am an HP employee
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HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

Hi,
Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
I was an HP employee
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HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
This question was solved.
View Solution.

HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

My HP Officejet Pro 8600 is randomly printing coloring sheets most often during the night!

For about a month, my HP Officejet Pro 8600 is randomly printing coloring sheets, valentines, etc. Usually this is happening at night! The pages use a lot of ink! How can I get this to stop? Is this part of HP's eprint?? Help!

Hi there, check out this thread for information on how to cancel scheduled print apps.
Best.
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Officejet Pro 8630 - # of copies printed

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