Outlook not responding

My Microsoft Outlook on my computer has never had any problems. Since downloading itunes and trying to sync contacts, Outlook opens and shuts down immediately because "program not responding and needs to close" Anyone else having this problem or know of a solution? Thanks.

That happened to me when I was trying to use a different profile in Outlook. Havent gone back to figure it out.
I would suggest removing iTunes, rebooting, and reinstalling it. You can go into Tools, Options, Other, Advanced, COM Add-Ins in Outlook to make sure the two Outlook addins for iTunes are properly installed. You can also go into Help, About, Disabled Items in Outlook to see if Outlook has disabled any of the iTunes addins.

Similar Messages

Office 2013 outlook (not responding) opening attachments over a WAN link

Before I get to the question I'll give you some info about our arcitecture.
We have 7 remote sites each with 5mb connections.
5-10 computer at each site
We are running exchange 2010 centrally from one server on a 20mb connection.
All clients are running windows 7 64bit with office 2013
We recetly upgraded from office 2003 to 2013 when this problem started.
If a user clicks on an attachment from one of our remote sites, and if the attachment is larger than 150kb the outlook client displays (not responding) for up to two minutes. If you wait long enough the attachment will open without error. It
doesnt matter if its a word docuemnt, PDF, JPG they all respond the same. There are several active application add-ins running I have not tried to disable any of them yet.
Acrobat PDFMaker office com addin
Lync meeting addin for microsoft office 2013
microsoft exchange addin
microsoft sharepoint server colleague import addin
microsoft vba for outlook addin
onenote notes about outlook items
outlook social connector 2013
symantec endpoint protection outlook addin
I should also mention theres plenty of bandwidth free at both ends of the pipe. Moving the same file size accross the network literally takes only takes a second or less.
How can I go about troubleshootng this issue further?
Has anyone else experieced this?
What have you done to fix it?

Hi,
According to your description, I understand that all attachments in Outlook are opened slowly since updating Outlook 2003 to 2013. Please confirm whether all users encounter this issue. Also check whether the issue continues in cached mode and in OWA.
Based on your post, I suggest we can try to disable the following add-ins to check whether the issue persists:
Acrobat PDFMaker office com addin
symantec endpoint protection outlook addin
If there is any updates, please feel free to let us know.
Thanks,
Winnie Liang
TechNet Community Support

Outlook not responding opening a PDF

We've had this issue with Adobe Reader XI, and Outlook 2010. What happens is when a PDF attachment is opened inm Outlook, Outlook will freeze and crash.
If the user right click the PDF attachment in Outlook and chooses either option of "Preview" or "Save As", the attachments opens fine.
What makes this problem especially hard to solve is that it has not been replicated across all users on the network, just a handful.
Any idea how to troubleshoot...
Regards,

"Freezing" usually indicates that the process is waiting for some resources. If I encountered such a problem I would try to observe that process (Outlook.exe, AcroRd32.exe) with a tool like Process Monitor.
The output can be huge, so make sure you filter only the processes involved here.

Microsoft office and Outlook not responding at launch

Hello.
I have a brand new macbook pro running OS X version 10.8.2 and have just downloaded the Microsoft office 2011 package including Word, Powerpoint, Excel, Outlook and Lync.
Microsoft Word crashes at launch every time I try to load it. It simply freezes at the welcome screen and appears to be loading indefinately.
Instead of a welcome screen, the top bar of microsoft outlook loads and then freezes in a similar fashion.
Excel, powerpoint and Lync seem to work fine.
One other thing, the microsoft programs fail to load if another microsoft program is already running - is this normal behavior?!
Help appreciated!
Cheers.
Joe.

You should try asking Office for Mac questions in the Office for Mac forums where the Office for Mac gurus hang out. They may be able to provide a quicker answer. http://answers.microsoft.com/en-us/mac?auth=1

Office 2013 (Word, Outlook, Excel, Power point) are not responding after live update

I had problems all last week with my Office applications not responding. I tried to uninstall and reinstall the software which did not solve the problem. I then did a samsung 5 recovery to factory state and installed office all over again which temporally
worked. My computer then prompted a windows live update after which the same problem came back with windows application not responding.
Please help as this is holding up my work.

Hi,
Please check your update patch list, if you had installed the Office 2013 SP1. please try to update the display card dirve. See the below thread:
http://social.technet.microsoft.com/Forums/en-US/34401d63-6c3b-47e6-ab20-9ed9b70d890b/outlook-2013-sp1-unusable-since-sp1-update-?forum=officesetupdep
Regards,
George Zhao
TechNet Community Support

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

After much trouble, I finally updated iTunes to 11.1.4 and now Outlook 2010 just shows it's not responding

I had a lot of trouble updating iTunes to 11.1.4 and had to uninstall it and all of its connected programs before I could finally reinstall it. It's working properly now, but Outlook will only partially open. It opens up, but it says "Not Responding" for a very long time and never functions.I can get to my e-mail through Hotmail on the 'net, but I prefer using Outlook and have other e-mail boxes there that I need it for.
I'm on PC running Windows 7. Does anyone know if the install of iTunes could have screwed Outlook up? It was closed when I did the install.
Thanks for any help!

I finally found a solution that worked.
I installed the App "Group SMS" from the App Store. Then I created a new group. Then I added all my addresses manually one by one. And when I then synchronize - all my contacts appeared again in Outlook.

Microsoft outlook are not responding

Dear Sir,
we have purchase microsoft office 2013 & install ms office standard 2007 in out PC, last four days emails are not downloaded. when repair email given error message screen shot attached for your information.
it is requested to please check the error and resolve the isssue asap.
we are very grateful to you
Regards
Kripa Shankar Mishra
M-9711474940

Hi
As per the information and details provided by you, Microsoft Outlook is not responding, please follow these steps to solve this issue: -
This issue may occur for one or more of the following reasons: -
You have not installed the latest updates.
The outlook may be in use by another process.
A previously installed add-in may be interfering with Outlook.
Your mailbox may be too large.
You may need to repair your office programs.
Outlook data files may have become corrupt, or damaged.
Antivirus software may be outdated, or conflicting with Outlook.
Your user profile may be have become corrupt.
Another program may be conflicting with Outlook.
Open Outlook in safe mode.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Outlook 2013 'Not responding' errors

Hi,
I'm looking for someone who can help me with an issue that's been the been of my existence for the last couple of weeks/months. I tried every suggestion the Internet has to offer and I'm kinda at the end of my rope here.
On a couple of our workstation we are experiencing serious problems with outlook 2013. The users who use outlook extensively (administrative and management) get 'not responding' messages at random intervals. This can occour when typing a mail, navigating
in Outlook,...
Most problems occur when working in the calendar ans when planning appointments in calendars of other user.
They all use Windows 7 pro 64b laptops that are no older then a year. When they used outlook 2010 none of them experienced any problems.
Here's a summation of what i tried already
- Reinstall office
- Reinstall OS
- Replace laptop
- Latest Update
- Disable all COM-addins (in outlook and in registry on all levels)
- Disable hardware acceleration (in outlook and registry)
- Ran the Outlook FIXIT tool
- Ran OFFCAT
None of the diagnostic tools i used reveal any critical errors.
When i check the log, there is an error but it doesn't reveal any info as to what caused it.
System
Provider
[ Name]
Application Hang
EventID
1002
[ Qualifiers]
0
Level
2
Task
101
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2/7/2014T07:50:22.000000000Z
EventRecordID
9259
Channel
Application
Computer
TENLT027.TENGROUP.local
Security
EventData
OUTLOOK.EXE
15.0.4551.1511
201c
01cf23d7c1847530
16
C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
76519cf1-8fcc-11e3-a18a-8056f2cf00b5
55006E006B006E006F0077006E0000000000
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..
Any help would be appreciated cause our management is starting to lose there patience and i have no idea what more i can try.
Regards,
Brecht

Hi,
Which account type are you using? If you are using Exchange server account, please swtich the online/cache Exchange mode to check the result
Please also check if the Outlook data file size exceed the limit? If so, it may cause some unexpected behavior. Please refer to the following KB article to change the data file size limit:
http://support.microsoft.com/kb/832925/en-us
In addition, please have a look at this KB article and try the troubleshooting steps regarding Outlook crash.
http://support.microsoft.com/kb/2632425/en-us
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 not responding when creating a new email item in Windows 8

This issue occurs intermittently. No add-ins are running. No anti-virus programs are running. Outlook does not respond and it must be restarted. This issue also affects reply email items and forwarding email items as well.

Hi,
Which type of email account are you using? POP3, IMAP or Exchange?
If you are using a POP3 email account with an Exchange server account configured in the same profile, this issue may happen because the
delivery folder selection is corrupt and you are referencing a nonexistent folder. To fix it, in Outlook 2013, click on the File tab >
Info > Account Settings > Account Settings > Highlight your POP account, then click Change Folder. Select a proper folder to deliver to. For more information, please refer:
http://www.slipstick.com/problems/outlook-crashes-when-you-reply-or-create-a-new-message/
If above didn't apply, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-us
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Not Responding Windows 8.1

I updated to 8.1 last week. Since then my Outlook (2013) will occasionally freeze. It sits at Not Responding until I close it or restart Outlook. Once it refused to send messages in my Outbox. Upon restarting Outlook the outgoing messages were lost, meaning
not in Outbox and not Sent.
My email is run on a third party Exchange Server and they believe it is a MS problem. Any thoughts on what I need to update, etc?

Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
Please first try to open Outlook in safe mode to check if this issue is caused by problematic add-ins. To do this, hold Ctrl key and then double-click on the Outlook shortcut to open it. If the problem would be gone in safe mode, please go to File >
Options > Add-ins and disable suspicious add-in to resolve the problem.
If above doesn't help, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-gb
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Not Responding

We have a server running Exchange 2010 within an AD Domain.
A domain client machine installed with Office Pro Plus 2013 running Windows 7 Professional 64-bit.
When opening Outlook 2013 the application automatically enters the "not responding" state.
I've tried the following:
> Creating a new mail profile
> Repairing Office through Programs & Feautures
> Clean install of Office 2013
Anybody care to elaborate and give me a clue? We have a machine in the same room on the same set-up which is not experiencing these issues.
HELP!!

Hi,
Also have a look at this KB article which listed the detailed steps to troubleshoot Outlook crash:
http://support.microsoft.com/kb/2632425
If the problem still persists, please use the Event Viewer tool and provide us more information about the Outlook crash. See:
http://windows.microsoft.com/en-in/windows/open-event-viewer#1TC=windows-7
http://www.msoutlook.info/question/317
Regards,
Steve Fan
TechNet Community Support

Exchange 2010 Help!!!! When to responding to an email outlook tells me I am not responding to the latest message then it points me to a unrelated email from over a year ago

Exchange 2010:
When to responding to an email outlook tells me I am not responding to the latest message then it points me to a unrelated email from over a year ago

Hi,
I have seen some people have this issue, after installing the latest Service Packs for Office, this issue is resolved. So I recommend you install the latest Service Packs for Office and check the result.
For your convenience:
Description of Office 2010 Service Pack 2
http://support.microsoft.com/kb/2687455/en-us
Hope it helps.
Best regards,
Amy Wang
TechNet Community Support

Outlook 14.3.8 not responding on MAC using Office 2011 and the pinwheel comes up OS X 10.8.5 ?? Ours seem to be doing it ever 5 minutes or so.

Outlook 14.3.8 not responding on MAC using Office 2011 and the pinwheel comes up OS X 10.8.5 ?? Ours seem to be doing it ever 5 minutes or so.

Outlook 14.3.8 not responding on MAC using Office 2011 and the pinwheel comes up OS X 10.8.5 ?? Ours seem to be doing it ever 5 minutes or so.

Microsoft Outlook Web App causes Mozilla Firefox v. 17 to "not respond" every time I go to the page. Help?

As stated, every time I try to check my email, either by access it from the "most visited" tab on v. 17 or manually typing it into the address bar, It begins to load/open the page but after approx. 3 seconds causes the entirety of Firefox to "not respond" and freeze for about 5 seconds. While no harm done, this is extremely annoying. This is the only website to cause this problem and it is a fairly recent occurrence, starting about a week ago. My version of Firefox is up to date, I have cleaned my cache, cookies, history etc.
Does anyone have an idea what might be causing this and what steps I could take to either reduce its occurrences or completely stop this?
Thanks!

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can also check for problems with the places.sqlite database file in the Firefox Profile Folder that stores the history and bookmarks.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

Outlook not responding

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