Pantone Color 5615 Coated Won't Print On 1 of 2 Identical HP DesignJet 5500s

Hi,
We've run into an odd problem where we have 2 locations with identical setups: Creative Suite Design Premium 4, Mac Pros, and HP DesignJet 5500s. The same InDesign file prints fine in one location with a DesignJet 5500, but when we print the same ID file at the second location that has a second DesignJet 5500, the only color that doesn't print correctly is Pantone 5615 Coated. We're using same printer driver version for both printers. I haven't yet checked Firmware versions for both printers.
On the printer that won't print Pantone 5615, the printer doesn't print it correctly in any of our Creative Suite applications. We tried creating completely new files in ID, PS, IL and the color won't print. We've checked color management in Bridge and ID and they seem OK. We're not currently having any other color problems printing with any other Creative Suite files with this printer. Colors are accurate all the way around.
I read the forum and saw a lot of posting about Pantone colors, so I will try some of the suggestions related to Pantone issues. At the moment, I'm not at the location with the problem printer and can't try the suggestions until next week.
When I was at the location yesterday, we tried printing Pantone 5615 from Quark 7.5 and the color printed fine. Obviously, we don't want to use Quark on an ongoing basis for this project. It seems likely that it isn't a printer hardware problem since the Pantone color prints out fine from the Quark file. There seems to be a setting somewhere in Creative Suite that the printer at our one location doesn't like, or there is some setting on the printer that is different than the other printer. I don't think it's a network problem with the one printer versus the other printer because I would think Quark would then run into the same problem.
Any suggestions?
Thanks,
Jason

I have the same issue with my 44" Z3100ps GP Photo, but it is when I print from Photoshop CS5. I am running OSX 10.68 and since the last Apple/HP printer driver update this last Summer my printer will not print solid black strokes or borders around an image, yet the image prints perfectly.
I tried to roll back the drivers with no success. If I make a solid black rectangler file and try print it nothing at all prints. If I scribble in Photoshop with white paint brush in the middle of that same file the printer skips the left edge of the black rectangle and then prints the middle scribbnle and right egde of the rectangle folowing the contour of the scribble on the left.
Had me baffled and still does, the printheads are in good working order. I print large canvas photos with 1.5" black borders used to cover the sides of stretched canvases. The only way I have found around this issue is to add an inch or so to the canvas size all the way around in photoshop and make it white. That seems to fool the printer into printing the file with the full black border. Still this is not a real fix, but at least it keeps my printer running.
Let me know if you find a solution to this. HP support doesn't help as they only give support to in warranty printers. Maybe Apple could help with the drivers?
Lucas

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Hi @PaDunc ,
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