Premium account subscribtion doesn't reflect

Hi, I subscribed on Spotify premium and I paid using PayPal, and the 0.99$ was deducted from my account, and I 'm still free Spotify account, and searched in the Help pages and I found that the solution is to reinstall Spotify on Windows and that didn't help, also on Spotify website I 'm still seen as free account, What can I do? Thanks in advance,Ahmed

I spent 30 minutes trying to access the "chat support" but the window for the chat never came up; then I realised my pop up blocker was doing its job and blocking it!!!
I then spent 30 minutes chatting with Mabel, I'd guess a Filipina, who told me the same as we've all discovered; the unlimited world doesn't start until your subscription renewal date. I asked to speak to someone else and she gave me a Microsoft helpline number; +1800-6427-676.
Another 5 minutes listening to menu options, skype was never mentioned once; I chose "Billing" as it seemed most appropriate, got talking to a Filipino guy in Mall of Asia in Manila, very helpful, he compiles a quick "case" file and emailed my contact skype email the corresponfing number, then transferred me to their skype support department.
Talked to a lady this time, helpful but still the bottom line was that the unlimited world would not befin untill my renewal date, which for me is in 2 months.
The premium cost me 42.16GBP, unlimited uk would be a few pounds less, unlimited world is close to 100GBP if paid one time annually; they give us 8 months upgrade for free.
So basically, while the email we all received was misleading, as it sort of suggested the free upgrade would take effect immediately, it's still a good deal IMHO, assuming that, most premium account holders chose the premium option to obtain unlimited calling to 1 country, which was true in my case.

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Re: Premium Account not working?

I have Premium so I can video conference once a week with colleagues. For the first time today we couldn't get everyone on video and we kept getting ads popping up for Premium, even though I have already purchased it. Tbh I'm pretty miffed that I'm paying for this to use once a week and then it doesn't work!!

I purchased a Premium account on Feb 14, 2014, which was paid for on the same day according to my bank records. I have not been able to use the group video call feature since then (and, yes, I do have the latest version of Skype on my Mac and my husband's PC). When I attempt to add a second person to my video chat calls, I get a pop up page saying that I need a premium account... and there's no indication on my account page crediting my sign up or payment.
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Does anyone know how to get in touch with someone at Skype who can give me the service for which I've paid?

Premium account not working-purchased last night

I am new to Skype. I purchased a premium account last night so I can make call to family. I can not get my account to work. Half of the time it shows my premium account the other half it doesn't. When I went to set up and choose my country of choice for call it keeps bringing up a error message.

Hello and welcome to the Community,
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My spotify won't recognize my premium account

Whenever I log in to spotify, it says that I have to either update my profile for the country I am in, or upgrade to premium. I updated the country to match my IP, and it wouldn't work. Then, I upgraded to premium, and that doesn't work either. It won't let me go online or listen to music. What should I do?

Is your account showing as premium on your online overview?
If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application.
If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Premium Account - Non-working subscription

I recently upgraded my account to skype premium with unlimited calls to Croatia. It seems it doesn't work since I still need credit to make landline calls to Croatia.
Did I buy the wrong subscription? Where do I check that? Or, do unlimited calls apply only for certain time?
Thank you for your help!

I purchased a Premium account on Feb 14, 2014, which was paid for on the same day according to my bank records. I have not been able to use the group video call feature since then (and, yes, I do have the latest version of Skype on my Mac and my husband's PC). When I attempt to add a second person to my video chat calls, I get a pop up page saying that I need a premium account... and there's no indication on my account page crediting my sign up or payment.
I was able to access the Live Chat feature to see if someone could help, only to get a "We're experiencing problems, try the Community Support page" message.
Does anyone know how to get in touch with someone at Skype who can give me the service for which I've paid?

Premium account not recognized

I just upgraded to the premium account, but when I'm in Skype for PC there is a hover over on the phone icon that says I can make calls to my friends mobile or landline at low rates. The premium account allows me to call for no cost, right? If i log into my account via the web site, it shows premium status there. Doesn't the software know that I'm on premium?

I purchased a Premium account on Feb 14, 2014, which was paid for on the same day according to my bank records. I have not been able to use the group video call feature since then (and, yes, I do have the latest version of Skype on my Mac and my husband's PC). When I attempt to add a second person to my video chat calls, I get a pop up page saying that I need a premium account... and there's no indication on my account page crediting my sign up or payment.
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Re: Cancel premium account

I am looking for a phone number so that I can talk to a real person about canceling my premium account.
Lee

Hi, Roseville, and welcome to the Community,
Skype does not offer a phone-in call center for customer service. Below is a copy-and-pasted version of the instruction, with a few notes added, on how to contact Skype Customer Service. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
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Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

One premium account and multiple Skype HD devices

Will one Premium account and multiple non premium HD accounts work for video calling? Basically the idea is 10 HD skype devices, the set top boxes connected to tvs will dial into one Premium Mac or PC account for multiple video conferencing.

Yes, one user needs to have a Group Video Calling subscription.
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Please see our website for more information: http://www.skype.com/en/features/group-video-chat/.

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I have Adobe Design Standard CS6 purchased 2013 with serial number but cannot find to download it onto a new mac laptop. When I try and add the 24-digit serial number to my account it doesn't seem to work?

I have Adobe Design Standard CS6 purchased 2013 with serial number but cannot find to download it onto a new mac laptop. When I try and add the 24-digit serial number to my account it doesn't seem to work?

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I paid for an in-app purchase of $10 which doesn't reflect in the app but has gone off my balance.

I paid for in app credits of $1000000 for $10 in the App Store. My balance has depleted accordingly but the app doesn't reflect the credit. There also isn't a way to check in the app. It is Tiger Woods 2012 from ea sports.

I'm not sure I can make sense of this but without asking too many questions, you can resolve your question by contacting iTunes direct.
Apple - Support - iTunes - Contact Us
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Best step in my view is to make sure you don't get similarly involved in future. You must know roughly what you were doing. Then writie it off to a not to be repeated experience.

Sharing screens - premium account ?

Hi,
I dont really want to buy a premium account for sharing screens with multiple people. I am using that not that often Why cant I pay it on the go per session ???
Are you planning to implement this ?
Chris.

Hi, Chris_Blair, and welcome to the Community,
Screen share between mulitple people is a Premium subscription benefit as sharing a screen is considered a video feed, and multiple video feeds require a Premium subscription regardless of whether you are referring to the video feeds as a video call or screen share. Skype has not announced any plans to make paying for this feature available via Skype Credit only.
Remember this: only one person participating in the call where three (or more) video feeds occur must be a Skype Premium subscriber.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Premium Account; still getting pop-up ads.

Ads are popping up in the client for Skype credit and Skype premium, despite having a paid premium account in good standing. I contacted support and was told by two different agents that I had to purchase Skype credit on top of the Premium account to get rid of these ads.
http://www.skype.com/en/premium/ specifically states that a Premium Account has NO advertisements, not SOME advertisements. This smacks of false advertising.
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Hello,
I've escalated this issue for further examination. Thank you for reporting it.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Premium Account Payment

How do I pay for a premium account in full for 12 months? I do NOT want to pay monthly.

Hi,
I'm afraid this option is not available for Skype Premium. You can cancel your subscription any time though and you will also receive monthly payment reminder emails that serve as a reminder to check if you want to continue using Skype Premium
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

HRMD_A idocs sent and processed, but Org chart doesn't reflect it sometimes

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any ideas?

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Premium account subscribtion doesn't reflect

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