Re moving house

David M replied to my partner **Edited** but we had to register again using this account
MARCH 28TH TRIED TO ORDER WITH BT MOVE TEAM
April 1st told to telephone after online form would not work basic had bt tv and fibre and phone had to call easy assist
Told to call back 2nd April done. Order taken
Order for home move accepted.
3 days later canceled non telephone call or explanation
April 5th moved
April 7 th telephoned again spending loads of money on mobile charges 2 to 3 hours order take again
Canceled again after being told to phobe to see progress
Ordered again spoke to management team
Ordered again spoken to order team directly order placed again.
3 days later told to telephone back order canceled none explanation
Telephoned again 3 days easy assist have sent it to back office team for investigation ok.....
Guess what the wrong order was placed and order as been canceled when I telephoned to progress after spending 70.00 extra in telephone charges in one month having to use a mobile
Line was supposed to be stopped at old address on the 6th bt offered free transfer for 20.00 to mobile
Got April's bill 90.00 charges won't cancel or refund them to date had no service since 5th April.
May 8th come telephoned bt order canceled....
Resubmitted order 15th confirmed took day of work
Order placed for 8th may. OK confirmed took the 15th may off work. Guess what no one come or told us even thought they phone on the Tuesday and asked for access.
Line externally ran loads of cable ran left outside house
20th Today came unannounced dunmore cut the cable too short and pulled the internal cable outside and placed a plastic bag. Told some one and now out back to the 1st June but not told.
Neighbours having same issues
Workington Cumbria ca14 1wy
Post address was registered by storey homes on the 20th March confirmation from post office 29th March
2015
FIBRE NOW AVAILABLE BUT THEY WON'T DO SIDE BY SIDE ORDER UNTIL PHONE LINE IS IN
IT IS NOW CONNECTED PHYSICALLY BUT NO TONE DUNMORE TODAY 20TH CONNECTION ED
please can someone help **Edited**
Can someone please help us Angela and Craig

Hi parkercraig,
Welcome to the community forum and thanks for your post!
Sorry you've had so many problems getting an order placed to move your services to your new address. I'll be happy to pick this up to find out what exactly is causing the hold up and stay with you until your line and broadband service is up and running.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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My wifi only ipad does not find my new address since moving house

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Hi, Gordonbuckley.
Thank you for visiting Apple Support Communities.
I would recommend going through the steps in the article below. If the issue persists and your device OS is up to date, I would recommend contacting the developer of the app as this will most likely be the best option to resolve this issue.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Cheers,
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Work from home and just moved house, really slow i...

Hello, I have just moved house ( 2 weeks ago) I use to get BT infinity so I was expecting a big drop but nothing like this. When I orderd my new BT package I was told to estimate speed of 12mb.
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Connection time:
0 day, 08:58:48
Downstream:
3,065 Kbps
Upstream:
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InterMatt wrote:
So I'll be moving house soon and I'm trying to organise moving my phone, tv and broadband to the new place.
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Is there something I'm doing wrong? From what it says before I start filling in the form I should be able to move everything without charge as long as the new place doesn't need a line installed. Which the new place shouldn't need as it was a BT line before.
Have you checked the line in the new property works? If not it'll need to be connected which is normally chargeable.

Moving house with a slow telephone exchange

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robgee789 wrote:
whats the best way to find out when infinty will be available??
Click on the map here: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29017. Then you select your region and this will bring up a schedule.
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Moved house - iMac still showing as old house in all location services

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I recently moved house. I updated to Yosemite the other day, and was playing around with widgets and said Yes to using my location for weather.
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It's the location of your WiFi access point that is causing the wrong location. Presumably, when you moved you took your WiFi router with you?
That router is in Apple's database of locations at the old house. In time, your iPhone (and others around it via crowdsourcing WiFi hotspot locations) will report your routers location as having moved to where it is now.
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My mac recently got stolen, after getting a new one i had to reinstall logic studio, but after moving house i have lost the serial number, does anyone know how to get a new one?

my mac recently got stolen, after getting a new one i had to reinstall logic studio, but after moving house i have lost the serial number, does anyone know how to get a new one?

Here:
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I am moving house next week and have a date of 7 days later for phone/BB activation.
Is there a way for me to use the BT hub router to connect to BT Openzone wifi
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Similarly, you can also set up an android phone as a wifi hotspot (don't know about Apples).
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You can click the white star next to this message if you think it was helpful.

Keep your email address when moving house

We can help when you move house by switching your Telstra home phone, broadband and entertainment services to your new address.
Just make sure that we know that you want to keep the same email address.
You can either:
start now by filling out our online form for moving home, or
call us on 1800 670 017 (particularly if you’re moving within the next 5 business days).

Re: Keep your email address when moving house
I was told I could keep my bigpond email account after I moved home to go to the UK. I just needed it whilst I receved bills / and other correspondence for a few weeks.
My BigPond account has been blocked already - and this is very inconvenient - particularly as I won't be able to receive my final Telstra bill.
Can you please unblock [email protected] -
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I understand I cannot send emails from this account but I was expecting to still be able to receive correspondence.
Thank you
Margaret Bramston

Moved House - 288 kbps connection since then

Hello, hoping someone can help me as I've not had much luck from the Broadband support on the phone.
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ADSL line status
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Connected
Connection time
5 days, 10:00:55
Downstream
288 Kbps
Upstream
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ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
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HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
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It looks like you are stuck in a banded profile. I cannot see any reason for this.
You should be connecting at about 15264Kbs.
Try a hub restart first, to see if it improves. If not then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
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BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I've moved house but maps continues to use old address

Having moved house my iMac and iPads continue to show old address as 'current location' in Maps

When you reset the Airport Express did you reuse the same wifi network name? Pick a new one.
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Renaming your access point may help the DB update info for that wifi transmitter & eventually it will become accurate again. The wifi MAC address will also be in the DB, but you cannot change that.
If you have an iPhone enable the option to submit 'diagnostic & usage' info to Apple. They will gather the wifi & GPS data from around you for the DB that Maps uses. The setting is in settings app General > About > Diagnostics & usage.
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Moved house and am now on the wrong exchange

Hey guys. I'm hoping that someone could give me a straight answer as to where to go from here before I head to Telecommunications Ombudsman as I'm over trying to speak with people that are not willing to help. I moved house 6 months ago from another part of our city. The exchange in the city supplied me with bareable speeds of 1.5 meg a second (which is funny because a lot of you are complaining of 5 meg a second) However now I can only download at a MAX off 450 - 500kbps; absolutely appauling! Now, I have checked as to which exchange I am currently connected to and Telstra still have me on the same exchange I was on before I moved. It's now 4km from my house. There is an exchange that supplies ADSL 2+ to my area that is only 1.5kms away and yet Telstra do not want to negotiate and help get me on the correct exchange. I will guarantee you that there will be people in my exact position that have moved to the other side of town and should be moved to the other exchange to allow for available ports for the people who ARE PAYING for high dollars for a terrible terrible service. I can't even stream NETFLIX without it switching between different bitrates constantly. Anyone know what my next move is? Because unfortuantely it is all Telstra infrastructure and no other provider can help me because of that. PLEASE HELP ME!! Thanks for your time guys. Michael

Jup has hit the nail right on the head there my friend. Sometimes it's a bit of a lottery as to where lines run to and from, can very much depend on the age of the exchange, eg. when one exchange was comissioned compared to another, the area being serviced etc. and certainly a whole new set of lines (duplication) wouldn't be entertained to run in the opposite direction.

Moved house - phone number still not transferred a...

We moved house on 23rd March.
Having previously been with talktalk, I wanted to stay with them but they told me they couldn't keep my phone number and advised me to move to BT.
I called BT on 18th March and ordered the phone line and broadband and was told this would take until 30th March to activate, which I reluctantly accepted.
The broadband and phone line were indeed activated on 30th March, but the phone number assigned was a new one. I called to report this on 30th March and was advised that the problem would be corrected within 24 hours.
On 1st April, I called again as the problem had not been corrected (although the phone number had been changed to another diffrent one). I was advised that talktalk had not released the number and that this would be corrected by midnight on 5th April.
Today is 6th April and the problem still persists - i.e. I still do not have my old phone number. Apparently the number portability team has encountered a problem and there is now a cooling off period such that we will not have our phone number until 20th April!
I have been credited a month's line rental which was nice of BT, but frankly, this is an absolute shambles and I want to be released from the 18-month contract and placed on a month-to-month basis until I find out whether BT is worth staying with. At this time, I have to say I am not sure.
This really angers me - in this day and age there is no excuse for being repeatedly promised one thing only to have the promise repeatedly broken. I'm sure it is simply a case of moving a couple of plugs in the telephone exchange...

Hi Icrule,
Welcome to the forum and thank you for posting. I am sorry to hear about the problems you have had in getting your old number back. There are a lot of things that can stop an number being transferred from one address to another, the most common of which would be is if that number is tied to another exchange.
I would like to take a look at this for you to see if there is anything I can do to help you get your number back. If you can a look at my profile you will find a link to a "contact us" form.
Please fill in your details making sure to include a link to this post.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Problem moving house

Hi,
I've been a customer of BT for 3 years and I am moving house in six days time NOW.
I cancelled service on the 28th June thinking I was going to Spain.
I phoned back on 5th July saying I had found a flat in UK and BT re-instated my account.
My new flat is BT connected but currently was in use by Virgin.
I phoned yesterday to see if all was OK and I was told that the earliest I could get communications was 2nd August.
This is 9 days offline. I received a confirmation online.
I phoned back and they said I had a cancellation on 23rd July, great.
I phoned back again 2 hours later as I had not received a new confirmation when I was told sorry its the 9th August.
I can't get this resolved.
I wonder if you could help.
I don't find the online help any use and I am hoping for a resolution today otherwise I will get Virgin re-connected and BT will lose a customer forever and an angry one at that.
What kind of organisation has such a long lead in time to install a line where there is a BT socket already?
Thanks for your help
EddyMartin

John,
That may be correct.
I expect better customer service than this, I would be offline for 9 days, both broadfband & phone, lucky I didn't have BT Vision as well???
They could have told me that when I phoned in early July [5th I think], then it could have been scheduled smoothly.
As a customer the date wasn't acceptable so I cancelled the move with my BT services and opted for Virgin who were in situ anyway and I will NOT have any downtime at all [and reduced costs as I don't need landline either].
Thanks for taking the effort to contact me whichis more than BT did, oh well.
Have a good week
Edward

Hi, I just moved house and I cannot reinstall my TimeCapsule.. I tried several time.. somebody may help me ?

Hi, some difficulties to reinstall my timecapsule since I moved house more than one month ago. I tried several blogs to find a solution but no success. I reinitiate it and the light is green with no disk selection in the Airport.. how is it possible ? It's a nightm.....

Mavericks is the nightmare.
We are finding Mavericks networking to be a big change without corresponding changes being made to help people keep the network naming correct.
http://appleinsider.com/articles/13/06/11/apple-shifts-from-afp-file-sharing-to- smb2-in-os-x-109-mavericks
SMB has tighter rules.
But whenever you change networks.. start with a factory reset. When you say reinitiate I am not sure what reset you are doing. So do the full reset. It will not delete any backup.
Universal Factory Reset.. any model TC or AE.
Unplug your TC/AE from power or turn off at the power point.
Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. (this is often difficult without a 2nd person or a 3rd arm).
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Note..
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Redo the setup using the airport utility. Make sure you are connecting your modem to the TC WAN port by ethernet.
Give the TC names that are pure alphanumeric. Short.. 10 characters or less is best.. 20 characters try to keep as max. No spaces and no special characters. The setup wizard will use names like
Fred Blog's Airport Time Capsule
It is over long.. it has spaces and it has a nasty apostrophe. Get rid of those names.
For example use,
TCGenX (you can put a number for X.. that is the actual Gen of your TC)
TCwifi (as wifi name.. but you can also use different names like TC24ghz and TC5ghz for the different bands whilst troubleshooting).
Use only WPA2 Personal security with 10-20 character pure alphanumeric password.
Ensure the computer is getting a valid IP address. Plus gateway (what apple call router) and dns.
Ensure ipv6 is set to link-local on the wireless.
That is the start.
Now disk access can still be a mess.
I have now setup 4 different computers for Mavericks.. my network follows all the above rules.. and two of them can access the disk without problem and two do not show the disk.
I consider this situation to be networking of the tin can and wet string kind..
The solution is to manually mount the drive.
In Finder use Go, Connect to server.
And change over to AFP.
AFP://TCname.local (where you use your new compliant name.. in place of TCname and you use the correct domain in the place of local (but that is the default for the TC although nothing tells you that).
Alternatively you can use IP address.
AFP://10.0.1.1 (by default in router mode.. if the TC is bridged you will be better using the name unless you can set the IP statically).
Just post again if you have issues.. and we need the full layout of the network.. what modem what router what mode everything is in. how it is wired or connected. Actual model of your TC, actual firmware it is running.

Re moving house

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