Sending it in for service question

so i have to send my iphone 3G into apple because the headphone jack doesnt work. now the problem i have is i cant find out how to take everything on my phone and put it onto my computer (PC) so when i get my new one i can just transfer over my music songs pictures contacts apps ect. im sure its simple but id rather ask here than try it myself and mess it all up.
Thanks,
marco

As already provided, iTunes creates and maintains a backup for your iPhone which includes data such as most iPhone setting, email account settings, SMS messages, notes, recent calls, call favorites, contact info, 3rd party app settings and data created and stored by a 3rd party app, and photos available in your iPhone's Camera Roll.
In regards to contact info, the iPhone is designed to be synced with the supported application on your computer. With Vista, this can be with Outlook 2003 or 2007, or with the address book used by Windows Mail - the name change for Outlook Express with Vista. This address book is called Windows Contacts.
All iTunes content and photos transferred from your computer should remain on your computer and must be re-transferred to a replacement iPhone. If you don't have Outlook 2003 or 2007 available, you will lost calendar events available on your iPhone.
I suggest doing the following before sending your iPhone in for repair or exchange under warranty.
Import any photos available in your iPhone's Camera Roll by your computer. If you aren't syncing contact info and calendar events with a supported application on your computer, do so. When syncing, your iPhone's backup will be updated as the very first step during the sync process.
After you have done these steps - importing photos available in your iPhone's Camera Roll and syncing at least contact info with the supported application on your computer - you have Windows Contact available for this purpose, along with the sync process updating your iPhone's backup with iTunes, immediately before placing your iPhone in the box, go to Settings > General > Reset, and select Erase All Content and Settings. This is a secure erase option erasing all content and settings from your iPhone since your iPhone returned will likely not be returned to you and will end up becoming a refurbished iPhone.

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Internet order for service questions

I placed a order to become a customer yesterday via internet. I recieved a email rite away giving me a order number but since then when I check order status it says it is still processing. While I was placing the order it said over nite shipping and had everything saying est delivery date 10/21. basically I have 2 questions!!!
1- because I recieved a order # via email and stuff does that mean I was approved for service?
2- why is it taking so long to process the order. I check online and it says your order is processing.but since I have to be home to sign for the package I am trying to know what day it is supposed to arrive.

Ordering over the web is not as quick as going into the store and getting service.
They have to physically get your device out of stock, process your phone number, package it and then send it out. You are not the only customer. It takes time.
You also must agree to the terms of service either via phone, email or text and there may be a credit check or hold.
But Verizon will tell you.
Just wait and be patient.
Good Luck

Sending a material for service outside the plant(Material having Material .

Hi Every One
i want send the material (Having material no.) out of the Plant for Service by creating Purchase order.(this is not a subcontracting Process)
Can any one tell me the process or any alternative Process
regards
manju

hi,
Make new material with material type DIEN....this shd solve your problem....
Since services cannot be stored, a material master record of this material type does not contain inventory data or inventory management data. No fields for gross weight, net weight or unit of weight are included in the basic data for a service, as are for other material types.
Hope it helps...
regards
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Sending MacBoom Pro for Servicing.. any advice on back up?

hi all,
i'm about to send my machine in for servicing due to water damage. what is the best way for me to back up my system so i don't lose all my emails, appz and stuff?
i've already backed up my docs and movies but what i really want is for my machine to be exactly as it is when i get it back should they decide to replace it under insurance. any suggestions? i've only got 40gb left of my external HDD. i have an ipod so i've backed up my music there. please help!

Your owner's manual will have instructions for removing the hard drive if you have the MBP with the user replaceable hard drive.
Here's something to consider. Do you have another Mac available to use? If so, consider doing this.
Remove the hard drive from your MBP and place it in a firewire enclosure. Also purchase a new firewire backup hard drive, since it sounds like you need a new and bigger one anyway. (Firewire because it's a lot faster than USB.)
Partition and format your new external drive, with one partition equal in size to your MBP's internal drive and any others that you may want. Then download Super Duper onto the other Mac:
http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
You will now have your MBP drive in an enclosure, a new external drive, and another Mac with Super Duper on it.
Mount both your MBP drive and the new external drive on the other Mac. Then you can use Super Duper to make an exact clone of your MBP's drive on the partition that is the same size as the MBP's drive on the external drive..
Once you have your bootable clone, you can reinstall the hard drive back into your MBP and send it off. You will have an exact copy of your MBP's drive on your new external. When you get the MBP back, you can clone from the external back onto the MBP. Everything will be exactly as you left it. Even if your original drive is erased or replaced, all your stuff will be saved on the new external drive. just as it was.
I know this sounds pretty involved, but I think it would be worth considering. A bootable clone is a really useful backup tool, and can be used in conjunction with other backup strategies.
Good luck!

I send a reset for security question and do not receive an email

please help much appreciated for help.

You've checked the spam folder as well as the inbox on your rescue email account, and you've tried clicking the reset link again ?
If you can't find the email then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you could check that you rescue email address is spelt correctly in case you need it in the future : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Why is there no link to send a reset for security questions?

What the title says. I can't make any purchases.

1) Apple ID: All about Apple ID security questions
If necessary
2) See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
3) Or Email Here > Apple Support iTunes Store Contact

Sending in iPAD for servicing

Is there a way to mail in my iPAD WIFI for warranty replacement if it becomes faulty ?

Right now my iPAD 16GB WIFI set is from USA, under the https://selfsolve.apple.com/GetWarranty.do url. i type in my serial no and selected a different country : Australia.
It stated there is "service options available for this product in the location you've selected."
Does this mean i can get my iPAD serviced in Australia from Apple Service centre?

Fees for services Question

I've been curious..When you pay for the unlimited data that means you can use your safari, and youtube as much as you possibly want for that $20.00 dollars a month?
Are there any fees for using the weather applications?...stock?...and most of all the maps application? i'm afraid i'll get overcharged for all this stuff that i don't know, i don't know. I heard of people getting $1,000 dollar bills and I dont want that...
Also what are Kilobytes and what do they apply to? And I heard something about paying for them?..whats that about. i'm not very tech savy at all..lets just face it i got an iphone because its an amazing device.
thanks in advance for any responses..i thought i'd ask on here instead of annoying the people at the store or on the phone.
Message was edited by: Bmikebjj

The iPhone can connect to the internet via Wi-Fi which can require payment or can be free. Some restaurants, coffee shops, retailers provide a free Wi-Fi connection for their customers but some require payment for using their Wi-Fi connection. This is not part of the iPhone's unlimited data plan with AT&T via AT&T's EDGE network which is an internet connection over their cellular network. The $20/mo data plan which also includes 200 SMS (text messages) is truly unlimited - no additional charges when connected to AT&T's network in the U.S.
The $1,000 bills you are referring to is when roaming internationally in another country. AT&T's unlimited data plan applies when connected to AT&T's network in the U.S. only - not when roaming on another provider's network in another country.

Should i send my ipod for service?

I have some issues with my ipod atm.
-Ipod goes into (please use itunes to restore ipod...) after being switched on. It happens after being switched off after awhile.
-Freeze during playback. (At the now playing screen)
-Ipod freezes and needs reset when scrolling/browsing the ipod too fast.
I have tried the latest itunes to restore the ipod countless times but the problems above still persist.

Try uninstalling, then reinstalling the latest version of iTunes. after that, go to Apple Software Updater in your Programs list, and do all the updates you can, then restart your computer. Plug in your iPod, then try restoring it in "Disk Mode", to put it in Disk Mode, turn hold on and off, then hold the Menu+Select buttons simultaneously. When the Apple logo pops up (before the backlight turns on, now be quick!), hold Play+Pause simultaneously until your iPod looks like an old school iPod. Then plug it in and restore it using iTunes. Reply me the results when you are done.
Hope this helps!!
ipod-rookie a.k.a Kobiah2

I took my computer in for service just before the warranty expired now I have one question and can't get any help. The sound buttons on my keyboard no longer work

I installed the new Mavericks update on my MacBook Pro when it was released and offered free of charge. After that my computer started crashing on a regular basis, upon the realization that my warranty was due to expire at the end of the year I took my computer in to the Apple Store in Green Hills Mall about 5 days before Christmas. To anyone not familiar with Green Hills in Nashville TN the traffic is horrendous at all times let alone 5 days before Christmas. They had to send it off for service and it was shipped back to me on Christmas Eve. Through the holidays I haven't used it much. I usually just use it at work between customers and most of the time just leave it here. Friday evening I played videos with no problems, when I came back in on Monday and played a video the sound had decreased dramatically and the volume control keys on my keyboard would not work. I don't know if they were working before because I don't remember if I used them or not since Monday was the first time the volume was so low. Now my warranty is expired and I am very poor ( The I have a job, a roof over my head and food to eat but a negative balance in checking account and bills still to pay kind of poor) so I am hoping that someone out there knows what's causing this and how to fix it.

Mavericks has had a lot of compatability issues and are slowly being fixed. This is why I haven't upgraded yet.
Either downgrade back to Mountain Lion or just wait for a software fix.

Send in for Service

My ipad will not accept my charger. I constantly get the message "Charging not...with this accessory." I've replaced the cord and adapter a few times. In any event, I followed the online steps to send it in for service but each time I get to the page where it reads "Select the part you want to replace" I am unable to move forward as none of the hyperlinks on the page work. Does anyone know how to get past this or how to send my ipad in for service without using the web site?

Call apple support for your location
Contacting Apple for Support and Service
http://support.apple.com/kb/HE57

Send in for service procedure

i have sucessfully received a service tag number and have been requested to send device in for service
what is the procedure do i take it to apple
or do they send me out a box
thanks

I think this depends if it's personal or business/education. If it's a personal device I believe you would just take it to the Apple store for repair. If this is business/education device they send you a box to ship the device in.

Sending material outside for repair

All SAP Gurus,
We want to send some material outside our company premises for maintenance work.
For this I have made a service PO.
Now, how to send this material out (which mvt. Type to be used)?
And after wards how to take it back
Regards,

Hi Rajan,
Please go thru the link Provided below:
http://www.sap123.com/showthread.php?t=52
I have gone thru the link but Fortunately i havenot found any information regarding sending material outside for services.
If you want to use Service po then you have only two options:
Either Send the material using MB1B 541 Movement type (If Negative Stock are allowed because for service items you may not found stock)
Or Handle the Scenario out of SAP. That means Send Directly to the Service Provider without using SAP.
Regards,
Ashok

I have a new Ipad and when I try to buy an app it asks for my questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!

I have a new Ipad and when I try to buy an app it asks for my questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

All headphones give distorted, crackly sound. Sometimes no sound. Headphone jack broken? Apple expresslane support giving a "generic error" message whenever I try to send in for service...

As in the title. For a while the headphone jack is occasionally crackly when the jack moves around in the port. It finally died today when I plugged it in and all the audio is heavily distorted and sometimes cuts out completely. Whenever I try to set up a service with Apple I keep getting this error message:
We're sorry, but we are unable to complete your request at this time.
Please try again in a few minutes or start over now.
I can't get through to the Irish support phone number either, it keeps saying number not recognised. Is there any other way I can send my iphone in for service (closest genius bar is 500km away...)

http://ww2.cs.fsu.edu/~rosentha/linux/2.6.26.5/docs/DocBook/libata/ch07.html#excatATAbusErr wrote:
ATA bus error means that data corruption occurred during transmission over ATA bus (SATA or PATA). This type of errors can be indicated by
ICRC or ABRT error as described in the section called “ATA/ATAPI device error (non-NCQ / non-CHECK CONDITION)”.
Controller-specific error completion with error information indicating transmission error.
On some controllers, command timeout. In this case, there may be a mechanism to determine that the timeout is due to transmission error.
Unknown/random errors, timeouts and all sorts of weirdities.
As described above, transmission errors can cause wide variety of symptoms ranging from device ICRC error to random device lockup, and, for many cases, there is no way to tell if an error condition is due to transmission error or not; therefore, it's necessary to employ some kind of heuristic when dealing with errors and timeouts. For example, encountering repetitive ABRT errors for known supported command is likely to indicate ATA bus error.
Once it's determined that ATA bus errors have possibly occurred, lowering ATA bus transmission speed is one of actions which may alleviate the problem.
I'd also add; make sure you have good backups when ATA errors are frequent

Sending it in for service question

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