Service Organization determination

I am using CRM 3.1 for Case Management. I have created two Service Organizations under the root organization. Under each Service Organization there are Org Units which are also Service Teams. When I automatically determine Organizational unit, I am always getting the same Service Organization (which is always the Service Org with the lowest BP number). Only Service Organizations and Org Units are permitted for determination. Any suggesion are highly appreciated.
Thanks
Ravi
Message was edited by: Ravi Chundi
Message was edited by: Ravi Chundi

header level
spro-> crm->MD.,->org mang.,->org data determination->change rules and profiles ->assign org data profile to transaction type .
add ur profile under org data prifle for ur transaction profile .
item level
spro-> crm->MD.,->org mang.,->org data determination->change rules and profiles ->assign org data profile to item .

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Followup document and organization determination

Hello,
When I create a followup document (B - Activity) of an Activity (A), the system is transfering the organization determination (sales and service) from document A to document B.
How can I avoid this?
Document B has it's own determination once you choose the Reason field. But in this case the organizations are already filled and when I choose the Reason the service organization determination doesn't occur.
Best Regards.
JM

Hi,
You need to implement CRM_COPY_BADI, method ORGMAN. Assign this correspondingly in the copy control between Activity to Activity
Regds,
David

Auto determination of Service Organization and Org.Unit

Hello
I've created an Org.Model with Org.Units. I've also configured a rule to derive the service organization and the responsible Org Unit based on the activity reason.
When i manually specify the activity reason in the transaction, both service org and org. unit are not automatically derived. As a result I have to manually specify them.
What am I missing here?
Your help is greatly appreciated

header level
spro-> crm->MD.,->org mang.,->org data determination->change rules and profiles ->assign org data profile to transaction type .
add ur profile under org data prifle for ur transaction profile .
item level
spro-> crm->MD.,->org mang.,->org data determination->change rules and profiles ->assign org data profile to item .

Emp. Responsible Determination From Service Organization To Comp Transn

Hi Experts,
Can you tell me how to determine the Employee Responsible Partner Function from Service Organization to Complaint Transaction.
The Scenario is we are not maintaing Emp Res for BP, rather we are maintaining the Emp. Res ( Ex Service Tec ) for a particular Service Org. When ever we are creating a Complaint we will enter BP ID of Sold to party and with that all other Partner functions can be determined. But I want to determine the Emp Res from the Org Unit which the customer has been assigned.
Currently I am working on 6.O Version.
Can u pls help me in fixing this issue its Urgent!!
regards,
Sarangamath
Hi Experts ,
Can you help me in this issue!!
Edited by: Sarangamath on Dec 20, 2011 12:16 PM

Hi,
If i understand correctly you want to determine the Exe service tech as the employee responsible in the transaction based on the service org determined in the transaction.
In practice, generally the service order are created by the user who is responsible for it, so the user himself is the employee responsible.
However you can built your own logic in COM_PARTNER_BADI by creating a new Z access sequence and assigning it to the employee responsible partner function. You need to read the position of the service org and determine the BP assigned to that position from various tables.
Regards,
PP

Service contract determination for support messages

Hi Gurus,
I have the requirement for automatic determination of service contract for support messages created.
Which rule i should use for automatic determination of sales and service organization for the support messages
Please help me
regards
Naveen

Hello Solman Gurus
Please help for my issue,,, if anyone could...
Full points will be rewarded
regards
Naveen kumar

Service Category determination for Service Tax report

Hi All,
We have applied the SP18 at our client's place in which a new node of Service Tax has been introduced in IMG under Logistics. We would like to configure the Service Category under it.
Suppose the access sequence is maintained as (any suitable) :
Vendor + GL Acc + Tax code + Serv. Catg.
GL Acc + Tax code + Serv. Catg.
Vendor + Tax code + Serv. Catg.
Tax code + Serv. Catg.
We would like to know what is the significance of GL Acct. here. If anyone has used this configuration, kindly help us to understand.
Also, suppose the existing service tax codes are Plant dependant then how do we map this scenario for determining Service Tax Category.
Thanks & Regards,
JND

Hi Manfred,
I don't know about "Ship-to arty" use in contract determination. AFAIK Sold2-Party, Sales and Service Organization, status of the Service Contract (released), Start and End date and the object list are responsible for the Contract determination. Hence if I'm not wrong a sold2-party must be provided.
There is the CRM_SERVICE_CONTRACT Badi and what we did in our process is to use the Event framework to ensure a contract redetermination after change of the sold2-party. Take a look at CRM_SEARCH_SERV_CONTRACTS_EC for ideas in that direction.
Regards,
Hendrik

Service contract determination for service request

Hi,
is there a way to influence the contract determination in a service request creation process?
The contract should be found if there is one for sold-to-party OR ship-to-party.
Thank you.
Kind regards
Manfred

Hi Manfred,
I don't know about "Ship-to arty" use in contract determination. AFAIK Sold2-Party, Sales and Service Organization, status of the Service Contract (released), Start and End date and the object list are responsible for the Contract determination. Hence if I'm not wrong a sold2-party must be provided.
There is the CRM_SERVICE_CONTRACT Badi and what we did in our process is to use the Event framework to ensure a contract redetermination after change of the sold2-party. Take a look at CRM_SEARCH_SERV_CONTRACTS_EC for ideas in that direction.
Regards,
Hendrik

Service organization

Hi Gurus.
I have the next problem.
I need to add a transaction type of a service organization are by default. and
the employee responsible is the user of that organization.
Example:
I have the following information:
service organization = SERVORG (O 50000908)
A services group = PRESSERV (O 50000912)
Employee = 1000001
I created a Determination Rules:
Rule = 90000140
Category: A Determination Agent: Organization Model
Scenario: Service
Model = CRM_ORGMAN_ORGOBJECTS_FIND_5 fuction
Container => Service Organization (SE_ORG) = O 50000908
I have Organizational Data Profile:
Profil: Z00000001
Scenario: Service
Organizational particular model Rule = 90000140
Mandatory: Service Organization
When I create the Activity The parameters are:
Service Organization and Organizational Unit don´t have value.
And ever need:
Organizational Unit: SERVORG
Service Organization: SERVORG
Please help me.
Thanks.

Hi,
The relationship for the org unit in the BP, it ok. And, I have in the transaction
type a organizational data profile that has the rule (90000140).
Thanks.
Edited by: Alfredo on May 13, 2010 8:32 PM

Organization determination in SIVA

Hi
When I create a service message (SIVA) there are error messages to say that none of the organization structure elements have been entered.
However, when I go the the organization screen at header or item the determination log shows only green lights (22) and one sales org unit and one service unit have been determined although the fields have not been filled in the transaction.
Has anyone had this problem before and how have they filled the organization fields?
As soon as I manually fill the sales organization unit using the single selection from F4 all the other fields are filled and my service contract is found.
Thanks
Shannon

Hi Mateus
In the error message monitor, I can see the following messages:
Header Data     Enter a sales organization
Header Data     Enter a distribution channel
Header Data     Enter an organizational unit (Sales)
Header Data     Enter a service organization
Header Data     Enter an organizational unit (Service)
Item 10     Enter an organizational unit (Sales)
However, when I go to the organization tab the determination log reads:
Organizational data determination Sales
Transaction type: SIVA
Organizational data profile: SLFN00000002
Organizational data model determination role: AC10000177
Container:
Attribute: COUNTRY, Evaluation: GB
Attribute: DIVISION, Evaluation:
Attribute: D_CHANNEL, Evaluation:
Attribute: SA_GROUP, Evaluation:
Attribute: SA_OFFICE, Evaluation:
Attribute: SA_ORG, Evaluation:
Following organizational units were found:
O 50000090 SALES
Organizational data determination Service
Transaction type: SIVA
Organizational data profile: SLFN00000002
Organizational data model determination role: AC14000164
Container:
Attribute: COUNTRY, Evaluation: GB
Attribute: SE_ORG, Evaluation:
Following organizational units were found:
O 50000091 FIRST
None of these fields are filled on the screen. I am using screen profile SRV_ABA to allow me to see the tab
I can't see why this would be when the org units are being found by the determination profile.
Thank you very much for any help you can give on this.
Regards
Shannon

Service Organization in Complaints

Hi,
We are creating complaints in CRM, while creating system asking to enter the service organization.
We are satisfied with sytesm using sales organization alone,not maintaing service organization and we don't want to maintain Service Org.
how do we can avoid this case?
Thanks in advance.
Regards,
muki

Hi Muki,
Just check this, seems you are using Double Scenarios
for Organization Determination.
Follow this step to check :
- Go to SPRO -> CRM -> Transactions -> Basis Setting ->
Define transaction Type
- Open the Transaction Type used, and check field
ORG DATA PROF.
- Double click on the value
OR Simply just use tcode CRMC_ORGPROF
Now see on which Org Data Profile being used by your
Transaction Type. if you see 2 scenario (SALE and
SERVICE) for same Org.Data Profile, you have to delete
the one with SERVICE scenario.
Alternatively, you create new Org Data Profile with
only one Scenario (SALES) and use this in your Transactio
Type.
Hope this helps. Let me know the result
Cheers,
Gun.

The Condition for service price determination incomplete

Dear experts,
I run the System with EC&O Best Practice. Howerver, I can not enter Services on tab Service of Sales Order: Short text of Service, Quantity, UOM, Gross Price. the error "Condition for service price determination incomplete" occours when I press Enter key.
Conditions for service price determination incomplete
Message no. SE477
Diagnosis
Either the calculation schema for services does not exist or the condition types have not been defined correctly.
Procedure
Please check your Customizing settings for service conditions.
If you have not yet defined any conditions for services, you can adopt the standard SAP settings from client 0.
Please help me check this issue on the attached file.
Thank you very much.
Thanks,
Binh Tran
<Personal details shared by OP is removed by Moderator. >
Message was edited by: Jyoti Prakash

Hi All,
Thank you very much for your inputs.
I checked all the notes, 25357, 27024 and 1383066. Everything is ok in the system. and these notes explained more on the MM part not on the SD- BOS. However, still i am not able to complete the Inquiry, same error exists.
This error is in SD not in MM, while i am creating the inquiry BOS.
If any one come across it and solved it, please let me know.
Regards,
Suresh

Only one Custom field is missed in Service Level Determination

Hi
I have extended Service Request BO with 4 field, one field is ID type and rest of field are Text type.
in Service Entitlement-> Service Level Determine-> adapt column, "Decision table configuration" under the available column I can see all the extended field( SDK & KUT), but only one extended field(ID type) is missed.
Could anyone explain how to bring that field there.
Thanks
Sunil Maurya

Hi Bharadwaj,
Thank you for your inputs. I executed the program but it didn't display the field.
But I was able to rectify it by re-creating the steps mentioned in the blog (see original post). I had missed giving correct positions to the custom field.
Regards
Kishan

No Service category determined

HI,
IN single invoice amount 10000 , in this amount 6000 service tax remaining 4000 vat , we need to calulate both the tax through,
FB60 at a time.
Due to this IN fb60 i posted 2 line iteams
6000 line iteam i given Service tax code
4000 line item i given vat tax code
it is simulating and tax calculating corectly when iam posting iam getting errore = No Service category determined
IN the service tax vandor code and gl account , service tax catageri i allready maintained in tabel level.(J_1IVSERCATMMFI1)
Please reply
Regards,
Prema.

Null

Service Contract Determination for material product

Hello,
I am trying to implement service contract determination for a complaint and I observe that the service contract gets determined at the complaint item level only when I add a service type product at the item level and not when I add a product of material type. Is this a system limitation that a service contract can be determined only for a service product or am I missing some configuration? Has anyone else faced a similiar issue?
Thanks,
Divya.

hi divya
the contract get determined even after adding product of type material
1.create a srv contract (sc)
2.add product of type material
3. release the contract and save it (note the no.)
4.create a trnx complaint(crmc) maintain the setting fr contract determinition(F)
5.put the product in trnx and ur contract will get determined
see if it suffice ur requirement
"reward points if u find useful"

Conditions for service price determination is incomplete.

Dear Gurus,
I am facing an error in Bill of services like "Conditions for service price determination is incomplete".In bill of services when am trying to enter the services in service entry sheet the system through the above errorr.S o can any one rspond immediately.
Thanks in advance
Rams

Hey
While creating Service PO
mainatain account assignment category
Maintain item category
Then enter the material description.
Automatically service tab will populate.
In this maintain service no ( the same can be created in AC03)
For the service maintain the conditions in ML33 or ML39 or ML45
Then create PO, The conditions will come automatically.
Regards,
Raman

Service Organization determination

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