Skype credit issues

Hi,
I have an issue with my skype credit.
Last week I did the payment to recharge my Skype credit.
My Skype credit history says it was 'DELIVERED' however I didn't see any recharge in my account.
I already checked the following link:
https://support.skype.com/en/faq/FA37/why-is-my-account-balance-not-updated
However is not helping me that much. For this I want to get in touch via email with the customer service to look after this issue in order to provide specific personal information.
Looking forward to hear from you.
Regards,
Marina

Hi, Marina, and welcome to the Community,
Please contact Skype Customer Service directly to enquire. Skype uses a webform system; here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Can no longer buy skype credit in Canadian Dollars...

I bought my computer 4 years ago in China. Over there, I paid using my former Chinese bank account.
18 months ago I returned to Canada and started buying skype credit using my Canadian Visa paying in CDN Dollars.
The past six months however I cannot buy credit because the payment page it switches to is the Skype China website requesting payment in RMB.
For five months I was able to use skype by turning on the auto recharge option, where my Canadian visa details are stored. Last month, however, the skype system recharged 14 CDN Dollars, but at the same time cancelled the auto recharge. Now, the system does not let me start up the auto recharge.
On my skype account page on the top right I see the skype China payment company's logo. Clicking the logo, a sign appears saying: "This company gives you more payment options." (in English) My Visa credit card is valid and not part of the problem. What is the problem?

Hello,
please contact Skype customer service who will de-link your account from the Chinese website.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Please fix Skype Credit page - it does NOT load pr...

I cannot get the Skype Credit page to load on many of my personal computers (4 to be exact) and also seen this problem on some friends' computers too. I get a page with a "Loading" text and a blue dot above it. That is all.
What I've tried:
- Latest browsers (Chromium, Firefox, Opera)
- Latest Adobe Flash version
- older browsers (FF 3.6, FF 24, Opera 10/11, and IE
The results are consistent across these and the Skype Credit page simply refuses to load/display. All of my personal computers are virus and malware free. In fact, I recently did a fresh Windows 7 install on one of them, and tested the Skype Credit page right after that only to find it didn't work.
Is there some special requirement for that page? Java? Security settings?
Honestly, this is very frustrating! I have never had such problems with any other website before. And if a certain website didn't display properly for me in one browser, I never had problems getting it to work in a different browser.
I should note that *most* other Skype pages work (though not all of them). In any case, I really can't be bothered to go checking each one for you all. All I want to do is Log In so I can Buy some stupid Skype Credit.
Please give me some suggestions on what to do or how to go about this.

Hi, sorry it took me so long to reply. I finally had some time to troubleshoot the issue, and fortunately I found what was wrong .
But first, I must say that I am deeply ashamed, and I apologize to for coming here and blaming Skype, because it turns out the fault is completely mine. The problem was that a while back, a tech buddy of mine sent me his Windows "hosts" files (the hosts file allows a simple way to block unwanted and dangerous websites, as well as advertisements from loading on your computer). Most of the time, I do pay attention when I compile my hosts file, but this time I assumed my buddy's list of blocked websites was reasonable.
Turns out, he had the following entries in there (without the quotation marks):
"skypeassets.com"
"secure.skypeassets.com"
That means, any web page that needed to access these was blocked from loading. As a result, this is what broke the Skype Credit page.
I attached a screenshot to show what the Buy Skype Credit page looks like when it is blocked, so that way, if anyone has this issue and wonders why it's not working, check your hosts file (found in "C:\WINDOWS\System32\drivers\etc").
The Buy Skype Credit page now seems to work fine in all of my browsers (Firefox 32, Firefox 24, Opera 12/11/10, and IE8 ). I also tested IE6 just for giggles, but it gives a "Page Cannot be Displayed" error. This is very common with IE6, though. I'm just stating this in case anyone is still running that dinosaur browser (please don't, it's not safe or compatible).
Thanks, and I hope this was somewhat helpful .

Problem with buying Skype credit.

I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
Any help would be appreciated.

mara.cze wrote:
Hi,the only thing I need,is someone who works by Skype company. I have problem with buying the skype credit and I sent it wrong. Please dont answer or dont ask what is wrong. I need someone from skype who I can call to. This is incredible,that this big company like skype doesnt have an operator who I can talk to. Or if they have,why is it so hard to find a concact to them ?
So please I want only contact to a skype worker,thank you. The best will be,if the contact is his skype nick name,I dont want call from my handy for money. Please,tell me that its possible,im getting mad. Ive spent my time on the PC 2 hours to look for someone and I didnt find anyone. And it is so simple thing. Thank you,Marek
I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
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Inactive Skype Credit - I don't have button to rea...

Hi!
I receive that message in 17-01-2014
You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in 180 days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.
Your account details:
Skype Name: facebook:rafael2000_1
Balance: BRL22.15
On 24/01/2014, I reactive my account and skype sent a new skype_name to my email. (the same and unique email registered)
But this account don't have a history and my balance is BRL0
How I do to redeem my credits for that account? BRL22.15
atts,
Rafael

If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit Bought on my Account - Need Refund

£80 of Skype credit was bought on my account.
I was locked out of my account as a result.
How can I claim a refund?

Hi, goateez, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service and here is a link to the FAQ which explains how to start an instant message chat session with a customer service agent: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
This FAQ article provides information Skype will need:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Skype is aware of problems with the website when contacting their customer service unit. Skype is working on resolving the issue; more people seem to be getting through and more quickly than in previous weeks since the issue appeared in June 2014.
The goal is to reach a customer service agent in order to start an instant message chat session with an agent, so several attempts and taking different paths through the various drop-down menu choices presented seems to be working.
Regards,
Elaine
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I need to buy skype credit ,,how?

How can i buy skype credit or subscribe, am new to to skype

Dupe.Daramola wrote:
How can i buy skype credit or subscribe, am new to to skype
Hello and welcome to the Skype Community. Here are the links you require:
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Use of subscription when skype credit already ther...

Hi, a quick one.
I already had a skype credit of around $25 when I subcribed for a monthly subscription plan for calls on mobile phone from skype installed on PC. I want to know whether my skype credit will be exhausted for the calls or the minutes from subscription?
Thanks

Hi,
Package will be used first. When you run out of minutes then cost will be covered by Skype Credit.
Please also keep in mind that payment for subscription is taken 3 days before subscription ends.
It means that if you run out of minutes after new order was delivered (basically within these 3 days), then your call will be also paid from Skype Credit.
I hope it is clear
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Subscription payment for Skype Credit

Hi,
I wanted to pay for subscription from Skype Credit but I couldn't. I have enough money for it. All the time it shows me the form with bank card info after that I stoped.
Help me, please.
Thanks.

Hello and welcome to the Skype Community.
SkypePro was the forerunner of Subscriptions and was discontinued except for existing subscribers of which you were one so you were receiving the service.
Effectively SkypePro provided free calls to a number of countries but was restrictive compared to the present range of more flexible Subscriptions.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype credit being charged inspite of being conver...

Hi
I had two subscriptions
1. Unlimited World
2. India 400
The first time I subscribed for India 400, it worked perfectly fine. My phone calls to India were covered in the subscription.
However, after exhausting the 400 minutes a few days ago, I renewed it again today and called up some numbers in India. To my surprise, my skype credit got exhausted! I even got the receipt by email from skype and paypal that the payments have been done successfully.
How do I claim the refund for the calls made to India which were supposed to be covered under subscription but instead charged to my skype credit? My account details show "0 minutes left" under "Your Subscriptions" -> India" at this point of time. I must add that it has already been more than 30 minutes.
Upset!

I checked your account and you don't have any subscription minutes left for this month.
For example if you purchase India 400 five times a month it will still only give you 400 minutes per month.
Your minutes will be reset on the 7th of August and since you paid twice this month your next payment will be in September
I think Norman has explained it quite nicely in a very simple way:
http://community.skype.com/t5/Subscriptions/Subscription-to-India/m-p/25184#M581
Andre
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Skype Credit Balance Question: Can Not Contact Cus...

I bought 200 kr skype credit today. Spendt about 20. And my balance shows 68. I have tried to find out why, but there is virtually impossible to get customer service. I suggest you make a chat or mail service at least!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

pstorehaug wrote:
I bought 200 kr skype credit today. Spendt about 20. And my balance shows 68. I have tried to find out why,
Hello and welcome to the Skype Community.
Your account shows that your credit balance was debited today with NOK 123.72 for the renewal of your Unlimited World 3 months Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Problem from redeeming Skype Credit Card

I got some skype credit card, more than ten, from a workshop. Every time I redeem them it says
You have tried too many invalid voucher or prepaid card numbers in a row. Please wait for 30 minutes and then try again. We’re sorry for the inconvenience.
Anyone can help me to fix it?

If by "Internet credit card" you are referring to those services that issue a temporary, time-limited credit card number, those to the best of my knowledge will not work with the iTunes Store. You need a permanent credit card that has an associated billing address.
Regards.

Account Hacked and Skype Credit used without knowl...

Hello,
My Skype account got hacked into and my Skype Credit was used to send SMSes to unknown numbers in China. I have changed my password and would like to get back my Skype Credit and the SMSes to the China numbers removed.

Hi, Catarinarp, and welcome to the Community!
First things, first: contact the company that issues your credit card to report fraudulent purchases and to ensure no other fraudulent purchases have been posted to your account. Next, change your account password immediately. Further, ensure your computer system or device operating system software updates are downloaded and installed; update the virus signature files and run your anti-virus software.
To sort this out with Skype, you need to contact Skype Customer Service; here is a link: contact customer service
Best regards,
elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Unable to purchase skype credit via korea skype fa...

Skype in Korea has been taken over by a local company. Theyve added credit card purchasing features that are not compatible with english. Ive tried several times to reload my skype credit but failed.
Its really frustrating. The korean company hasnt yet replied to my emails regarding this problem and that was 2 weeks ago. Somebody pls help.

frustratedinROK wrote:
Has anyone figured out how to use or bypass the Daesung site?
Hello,
For a few countries a legally binding agreement requires you to be transferred automatically to Skype's local partner website if you established your account in that country. This can't be changed. The workaround is to create a new account.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype credit is not accurate to the payment

Hello,
I have just purchased the Skype credit this morning for 400 minutes/Month calling to Thailand, instead of getting the exact available 400 minutes I attained only 101 minutes which means 299 minutes have been deducted unknowingly.
I paid several the same Skype credits in the past and I had never been checking it until last two months I suspected that my Skype credits were exhausted very fast and unreasonably. So, after I have paid the Skype credits this morning, I went to check it and the unexpected imposture of Skype service was disclosed as I have mentioned above.
For this, is there any authority or particular person who is responsible for this issue?
I really hope that the certain satisfactory action will be taken for my issue, and my Skype credits will get restored as soon as possible.
Thank you,

Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype credit issues

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