TOUCHSMART 310-1210la Hardware issues

Hello, the disc reader has stopped working, this happened a few weeks ago. My computer doesn't read discs any more, even though you can hear the lector moving inside and trying to read the rolling disc.

Hello maurilion:
It is called optical drive. You can order it from HP parts store. Yours is very easy to replace. Please goto your computers web page . In search box on HP page Type in Replacing Optical Drive. Then goto parts and order it. Check your warranty see if you still have time remaining if so contact HP Derect Support they will write up an job oder and send you one by Fed Ex.

Similar Messages

TouchSmart 310 1020 touchscreen issues

My TouchSmart 310 1020 has touchscreen issues. Only part of the screen will work, the rest of the screen doesn't recognize touch commands. Specifically, the only part of the screen that will work for touch is the bottom left quarter, the rest of the screen doesn't work. I tried to clean it, I also ran the calibration utility to no avail. With the calibration utility, when the target would move out of the useable area I was unable to touch the targets. I also reset the calibration settings to no avail.
Do touchscreens partially stop working? Should I replace the screen or is there a simpler solition?

I have an HP TouchSmart 320-1030 that I upgraded from Windows 7 to Windows 8. I have had similar issues at various times.
1. Believe it or not, some of the calibration issues I experienced in the past were actually caused by Microsoft's calibration tool! Undoing the calibration helped. To do that:
Move the mouse pointer to the lower left corner of the screen, right-click, and select Control Panel from the menu.
Click Hardware and Sound.
Click Tablet PC Settings.
On the Display tab of Tablet PC Settings, click Reset (if the Reset button is grayed-out, that means there is no data to undo.)
When prompted, click Yes to allow Microsoft's Digitizer Calibration Tool to make changes to your computer.
2. To get my touch screen to work after upgrading to Windows 8, I had to disable my graphics card.
You will find the instructions on how to do that in this HP support document (the fourth set of instructions under Touch screen doesn't work after upgrading to Windows 8):
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03488148#N690
I hope this helps.
~Lil.Liebe
Clicking the white KUDOS THUMBS UP on the right is a way to say thanks!
Click Accept as Solution on a reply that solves your issue to help others in search of answers.

HP Touchsmart 310-1125Y - Missing USB Receiver, how can you get a replacement?

I purchased an HP Touchsmart 310-1125Y all-in-one computer and the USB Receiver is missing. Does HP sell replacement receivers? I tried searching but just found the part number of the mouse. The mouse's part number is 603289-001 and the keyboard is KG-0981.
The mouse/keyboard are fine, just no USB receiver. Anyone have any luck with "generic" receivers if such a thing exist?

Here are the specs for your HP TouchSmart 310-1125y Desktop Computer. According to the specs, this model was introduced for sale around two years ago. The specs also indicate that the USB mouse/keyboard wireless set use a 2.4GHz frequency. Have you checked on the bottom of the mouse??? Many mice have a little "pocket" to store the USB dongle. If the USB dongle is truly missing, HP's Part Surfer lists the mouse as "Part# 588485-001 - HP Mouse - Wireless, Optical (includes USB Receiver & Mouse)".
Please send KUDOs
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

No Video on Touchsmart 310-1205la

I have no video on this Touchsmart 310-1205la. It turns on and blue light on switch remains constant with no flashes. I changed the Procesor and Memory and still no video. I flashed the Bios on the board by placing the Jumper on 7 and 8 then back to 1 and 2 and still no video. In the past any of these would have restored the video so what else could it be wrong with this video on this PC.

Hi LightningMike,
I understand you have no video on your Touchsmart 310-1205la. Can you play a DVD movie? Is it a link to a video that is not playing? Can you see YouTube videos? Here is a document on resolving DVD and Blu-ray movie problems.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01897830&lc=en&product=5095623
I would be happy to assist further, if needed. Please let me know what is your current operating system?
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Is my touchsmart 310-1125y pc compatible with Windows 8?

I want to install Windows 8 if possible all of my other devices run it great but don't want to risk my main desktop if it's not compatible?

One of your best options is to make an image of your hard disk and save it externally for safekeeping. You can use Macrium Reflect Free edition to do that. Macrium will create a clone copy and that will enable you to reinstall your previous operating system and partitions just as they were on the day you created the image.
Here is a video with Windows 8 preview on a TouchSmart 310 PC. Yes, your PC is compatible with Windows 8.
Use the Upgrade assistant for Windows 8. It has a inspection phase where it inspects your hardware (devices) and applications (including drivers). The inspection phase gives a report on what is and what is not compatible with Windows 8. When the report is complete and read you have a chance to cancel the upgrade. If you choose to install the operating system you are given the option of saving documents and other files or not and another chance to cancel the installation. If you choose to install the dowloading of the operating system will begin.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Touchsmart 310-1110uk - BSoD caused by ntoskrnl.exe

I have had seemingly random Blue Screens of Death when shutting down on my HP Touchsmart 310-1110uk over the last few months. Sometimes when shutting down, the "Shutting down..." message is displayed for a long time and then the BSoD appears. This only happens occasionally and most of the time it shuts down fine. The blue screen only ever appears when shutting down.
It seemed to happen when Connectify was running but after looking into Connectify BSoD problems it seems that this bug was fixed after version 3, and I am running 3.3.0.23104 Pro. Therefore I don't think Connectify is the problem.
I have uploaded the a .zip of the dump files from "C:\Windows\Minidumps" to Dropbox here:
http://dl.dropbox.com/u/9154836/Minidump.zip
I have also downloaded BlueScreenView to try and analyse the error logs. Most of the crashes seem to be the same with the following:
Bug Check String: DRIVER_POWER_STATE_FAILURE
Bug Check Code: 0x0000009f
Caused By Driver: ntoskrnl.exe
Caused By Address: [mostly "ntoskrnl.exe+7cd40" or "ntoskrnl.exe+7cc40"]
I have uploaded the full HTML BlueScreenView report here:
http://dl.dropbox.com/u/9154836/report.html
I haven't installed many programs which might have caused the problem. This has been happening since November 2011 and the only thing I installed around then was Connectify.
From what I can tell it seems to be a driver issue, but because this only happens occasionally (at seemingly random times when shutting down) it's almost impossible to troubleshoot by disabling individual drivers (i.e. trial and error).
I would appreciate some help on this, if you could provide some guidance on fixing this or ask for more specific information.

I have had seemingly random Blue Screens of Death when shutting down on my HP Touchsmart 310-1110uk over the last few months. Sometimes when shutting down, the "Shutting down..." message is displayed for a long time and then the BSoD appears. This only happens occasionally and most of the time it shuts down fine. The blue screen only ever appears when shutting down.
It seemed to happen when Connectify was running but after looking into Connectify BSoD problems it seems that this bug was fixed after version 3, and I am running 3.3.0.23104 Pro. Therefore I don't think Connectify is the problem.
I have uploaded the a .zip of the dump files from "C:\Windows\Minidumps" to Dropbox here:
http://dl.dropbox.com/u/9154836/Minidump.zip
I have also downloaded BlueScreenView to try and analyse the error logs. Most of the crashes seem to be the same with the following:
Bug Check String: DRIVER_POWER_STATE_FAILURE
Bug Check Code: 0x0000009f
Caused By Driver: ntoskrnl.exe
Caused By Address: [mostly "ntoskrnl.exe+7cd40" or "ntoskrnl.exe+7cc40"]
I have uploaded the full HTML BlueScreenView report here:
http://dl.dropbox.com/u/9154836/report.html
I haven't installed many programs which might have caused the problem. This has been happening since November 2011 and the only thing I installed around then was Connectify.
From what I can tell it seems to be a driver issue, but because this only happens occasionally (at seemingly random times when shutting down) it's almost impossible to troubleshoot by disabling individual drivers (i.e. trial and error).
I would appreciate some help on this, if you could provide some guidance on fixing this or ask for more specific information.

Power button touchsmart 310 Hp is broken

I have touchsmart 310 Hp and power button is broken and i dont power on this computer please help me where i can buy power button ? i need board power button information: danz2pi16d0 REV: D

Hello cherylj, I seen your post on you having an issue with turning the power on your TouchSmart from the power button, however will work by the remote control. Could you please respond with your product number and operating system so I can better assist you?
Finding your product number
Which Windows OS you have
Thank you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I need help touchsmart 310-1020

Hello. My touchsmart 310-1020 does not start. When you push the start button ,the button starts a blue light and make a noise like is starting buts does not start. I have a black screen. Thanks

Hello BelindaFF,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your desktop does not power on with a blank screen, and I would be happy to guide you towards a resolution!
Since the computer does indicate with a blue light a power up sequence, I recommend following this document on when the Screen is Blank after Starting the Computer. This should help restore the display on your desktop. If the issue persists, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Touchsmart 310-1025A Error 0xe0ef0003

I have a Touchsmart 310-1025A coming up with an Error 0xe0ef0003 when attempting to load HP supplied QR disks
Ran a Harddrive and MEM test and they pass, any ideas what to do next please?
thanks Lindel

The hard drive failure message "hard disk failure is imminent" indicates that the hard drive has failed or is about to fail. You will need to replace the hard drive with a like capacity hard drive to solve this issue.
You may need to use the HP Recovery Media, you created when you first setup your computer, to return the computer to a factory like state. If you didn't create your HP Recovery Media, please contact official HP Customer Support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer. Software may not be covered by the warranty and there may be a charge for the HP Recovery Media.
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Hi, I got an Error 23 when trying to restore my phone. Apple support centre says its a hardware issue without doing anything to come to this conclusion. They will not tell me how to escalate this case. Please let me know if there is a way to escalate.

One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?

Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add.

Hardware issues on iPhone that would qualify for a free replacement under the warranty, however I recently accidentally damaged the digitizer and now need to pay £177 to get it repaired just for them to send me a replacement phone anyway!

Okay here is my problem: I bought an iPhone 5c about two months ago, and recently knocked it in my pocket and damaged the digitiser – although not the glass, but it is currently unusable. However before that it started really playing up.
Primarily, it stopped being able to tell the time – which does not sound like a big issue, but is in fact a real pain as it throws out all my real-time apps, as well as making all my messages come through completely out of sync with each other. The time just seems to have slowed down, no matter if it is on ‘Set Time Automatically’ or ‘Set Time Manually’ – in half an hour it normally only forwards two or three minutes. Then the Bluetooth would not work, and then the same with the wifi – they just sat there with the turning on icon staying on and not changing. The next thing that happened was that my messages that I’d sent to people would occasionally send to other contacts over imessage completely randomly without me doing anything!
I know these are hardware issues and covered by Apple’s warranty, and they would replace my iPhone if those were the only problems, but as the digitiser is cracked I have to pay £177 pounds before they will even look at it to replace the glass, and that is just so I can send it off again afterwards for them just to give me a fresh phone anyway!
It is also not an option to do a self repair or go to a phone doctor as both of these will use non-apple parts, and void my warranty.
I really am stuck as I don’t have that kind of money for a repair at the moment, and still feel like it would be a complete waste of time for a phone that is currently not working anyway that they would just replace. Is there anything I can do?

"Is there anything I can do?"
Yes, you can exchange the handset for a refurbished out-of-warranty product for £216.44 (includes shipping + VAT). Treat your objects like women - with love, and respect.

How do I download the solution center to my HP Touchsmart 310 pc

I have a HP Touchsmart 310 PC with the Windows 7 operating system. Back in January I started having trouble logging in on my page. I was the only admin on the pc, so I could not access certain information or make any changes to the computer. I finally erased everything in the computer memory and started over from scratch. I have an HP Photosmart printer that I use, but when I re-installed the software, it did not include the hp solution center, so I can't scan any documents or photos to my pc. I need help!

Hi,
Please let us know what is your printer, hope we can help.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

On my HP Touchsmart 310 PC how do I increase the inactivity time on the display?

On my HP Touchsmart 310 PC how do I increase the inactivity time on the display? Windows 7, 64-bit

Hi,
Please try Control panel > Power options > Change when the computer sleeps
Hope this helps.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Dear apple, I am really dissapointed with you. Around January 2013, my iPhone 4s 16GB White has hardware issues, which was the Wi-Fi grey out. The wifi grey out means that I can't access the wifi on/off button, and also it has no connection. I have put up

Dear apple, I am really dissapointed with you. Around January 2013, my iPhone 4s 16GB White has hardware issues, which was the Wi-Fi grey out. The wifi grey out means that I can't access the wifi on/off button, and also it has no connection. I have put up with it for months, until june 7 when I decided it has been long enough, and I got a replacement. I told the genius bar what happened, and I already did the so called "steps" that apple reccommended on the site, which was reset network settings, restore iPhone. The genius bar gave me a replacement phone, so I was expecting that the problem would be over, but it isn't. It seems that it's iOS 6.1.3 which is the case of most public complaints on apple iPhone products. Not even 3 weeks after I got the phone replaced, it is doing it again, so I suspect I'm just going to get a replacement again? Unfortunately I only have until 5th of july 2013 until my 1 year warranty is up. After that, any issue I have, I have to purchase apple care. People are expecting this problem to be fixed but I don't see it being solved any time soon. This is horrible and really low, because I have been a good customer, when I talk to the people at the genius bar, I show the utmost respect I can to them for the work they put into their job, but somewhere there is a problem where something has gone wrong. Because of that, people that only have a one year warranty (which i received because I purchased my apple iPhone at an Optus outlet, once that one year warranty is up, I have to pay for a problem that isn't even my fault? That isn't how it should work, you should be fixing this problem so people can be happy customers and leave happy. Obviously you don't all know how to do your jobs, because if you did, we wouldn't have this problem. I would like a replacement phone, ONCE AGAIN. If this problem occurs again, I will simply stop buying your products, and lose faith in your company, your's sincerely, Jack Maher.

This is a user to user help forum only. You are not addressing Apple here.
My iPhone 4S, iPhone 5, and iPad 2 are running 6.1.3 with no such problem and the same with the overwhelming majority of iOS devices running 6.1.3.

Apple Store Refuses to Diagnose Hardware Issue after Boot Camp Installed

I previously reported an issue in the Boot Camp Beta forum, but figured I share this with other MBP users as well. After loading the updated firmware, running boot camp to partion my drive, I installed Windows XP Professional. During the install, the screen would go dark, and come back at irregular intervals, as if there was a video sync problem of something. I managed to get XP installed, and booted it and loaded the updated drives from the Boot Camp driver CD which I had earlier created. Subsequent attempt to use the XP installation result in a constantly blank screen, with only occational glitches, as if there is some activity coming out of the GPU, but it's not working correctly.
This is what led me to take my machine to my local (15 miles away) Apple Retail Store (Washington Sqaure, Tigard, Oregon), and attempt to show the problem to a "genius". HOWEVER... As soon as I mentioned "Boot Camp" and XP, they went into the whole "public beta, blah, blah, blah", "not supported", etc. I tried to explain that I was not reporting a SOFTWARE issue with Boot Camp, but rather a HARDWARE ISSUE which is exposed on my machine only after using BOOT CAMP to partition the hard drive, and then installing Windows XP. All I get was "Well, it works fine in OSX, and Boot Camp is Public Beta, so there's nothing we're going to do". Obviously, I'm livid. And, will pursuing any and all avenues to bring this problem to Apple Management attention. First it was Mark Pienpakdee the "genius" who tried to help me, and then I was further rebuked by Mark Macsurak, Assistant Manager. So, I'm left with broken hardware which won't work correctly running Windows, and no recourse until Boot Camp isn't "Public Beta". What a load of crap. I was so mad, I didn't even bother buying the extra AC adapter I was planning on picking up. ARGHHHHHHHHHHH!!!!!!!!!!!!!!!
I was absolutly shocked that the "genius" didn't react with anything like "wow, what an interesting problem, let's see if we can diagnose it". He didn't even want to see me boot XP to show the problem, only wanted to see that OSX was working normally and send me on my way.
If you have had similar problem at the Washington Square store in Oregon, be sure to let them know by sending e-mail to [email protected], I know I will...
Eric

If you are going to send an e-mail you should send it to [email protected] However, nobody from Apple is going to send you a response. The Software is Beta which means it is not ready for Prime Time (Also that means that the drivers are beta too). Plus they say before you decide to install any of this in their write ups that they do not and will not provide any support for BootCamp and/or Windows. So they are right not to do anything if the computer works like it is supposed to under OS 10.4.6. Now they might take a look at somethings when OS 10.5 comes out if it has BootCamp in it. They may have something similiar in it, or it might be a perfected BootCamp. However, I doubt that they will ever provide any support for Windows. There has been some talk that Microsoft is looking into supporting Windows on the MAC. However, as far as I have heard no decision on that has come out as of yet.

TOUCHSMART 310-1210la Hardware issues

Similar Messages

Maybe you are looking for