Cisco Agent Detail Report

Question

When running the Cisoc Agent Detail Report I am seeing the following SQL commented out:
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman","serif";}
            INSERT #selected_agents(agentID, profileid)
            SELECT DISTINCT r.resourceID, r.profileid
            FROM db_cra.dbo.ResourceGroup rg, db_cra.dbo.Resource r, #selected_names sn
            WHERE       rg.resourceGroupID = r.resourceGroupID AND
                  rg.resourceGroupName = sn.name and
                  rg.profileid = r.profileid and
                   (r.active = 1 or
                  r.dateinactive >= @starttime)
which is making it difficult to report by Resource Group. My question is has anyone run into the root cause that this has been commented out? My concern is that it was commented out becuase it caused some undesirable outcome. Thank you in advance.

Answer 1

ICD_Agent_Call_Summary [ us_en ] version which refers to
Exec db_cra.dbo.sp_agent_call_summary '$StartDate', '$EndDate', $SortBy, N'$ResourceGroup', N'$AgentName', N'$SkillName', N'$TeamName'
which then calls getListOfAgents which takes in the resourcegroup passed and does parse2 [ so far so good ].
* Parse2 in turn calls ParSeString which inserts the each token ( rather resource name ) in a temporary table selected_names
--defective code
Then irrespective of the resourcegroup passed, it does select on resource table to get a list of agents and inserts into the temp table #selected_agents.
So both temporary table selected_names and selected_agents are now populated.
Back @ sp_agent_call_summary immediately following exec of getListOfAgents, it does not touch selected_names again, selected_agents is touched only for joins with other tables in my version.  I would think that even for most sloppiest code, selected_names would be used to delete agents from "selected_agents" who do not belong to any resourcegroup in the selected_names table before using it for joins.
In some of the other reports I see how parse2 and selected_names and selected_agents is used to get the right list of agents, however not on this one.
Thanks for your help.
sd