Counterfeit Cartridge message

Is there a way to disabled the Counterfeit Cartridge message that comes up every time you print?

Are you using HP cartridges????

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Counterfeit Ink Message

I just tried to print something but got a Counterfeit Ink message. I have printed with this cartridge before with no issue. The printer is a replacement model sent by HP, the cartridge I'm using came with this printer so it should be from HP
Its model 3050A

I looked up the ink that the Deskjet 3050a takes and as long as the cartridge reads HP 61 that is the proper cartridge. If the ink came with the replacement printer, I would just treat this as an incompatible ink cartridge error message and troubleshoot it as that. So I would start by removing and expecting that cartridge. Then move on the cleaning the cartridge and the cartridge contacts inside the machine. Here is a link to a document that has step by step instructions to help you out. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02244928&tmp_task=solveCategory&cc=us&dlc=en&la...
If you reach the end of that document and still have the issue. I would do a hard reset, here are the instructions:
With the printer plugged directly into a wall outlet, and turned on, unplug the cord from the rear of the printer.
Then unplug the cord from the wall socket.
Wait at least 30-60 seconds
Plug the power cord back into the wall socket first. If the cord has a module in it, make sure that the light on the module is lit up and then plug cord back into the rear of the printer
The printer should power back on by itself, but if not use the power button on front panel to turn machine back on.
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How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
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Officejet Pro 8500A plus.Continue to get "replace cartridge" message, altho I installed 2 new

I have twice replaced the M Magenta cartridge; yes, I used HP cartridges. I continue to get the replace....cannot print error message.
Each time, it would print one page (color or b&w print) and then message appears again. My printer is 3.5 years old, light use at home.

Hello there! Welcome to the forums @JohnnieMerle ,
I read about the issue you are having with your ink cartridges and the Officejet 8500A plus. I would like to share my suggestion with you so you can troubleshoot the issue.
Click here to get started: 'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great Monday
R a i n b o w 7000I work on behalf of HP
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Missing or damaged cartridge message

On Photosmart C309g, missing or damaged cartridge message continues to show after all cartridges have been replaced and the contacts have been cleaned. (several times) This has happened before and for whatever reason rectified itself. Any Thoughts??? Thank You

Hi @Stringbass
The issue could be the cartridge(s) or printhead. I found a document that addresses this particular error. I also located another that is for a different issue, the the steps guide you through a manual printhead cleaning which might help. Please use both links below to perform the necessary troubleshooting;
'Ink Cartridge Problem - The Following Ink Cartridge(s) Appear to Be Missing or Damaged' Message Dis...
'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Damaged Cartridge Message

After replacing one color cartridge because it was low, I keep getting a damaged cartridge message. I replaced the "damaged Cartridge" and the message appears again for a different color OR it says that color is empty.

Hey there @TSterling , welcome back!
I came across your post about the error message you are faced with on your Photosmart Plus, and wanted to share my suggestions with you.
Here are some steps I would recommend:
Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Also try this guide: 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Displays for HP Photosmart Premi...
If the problem continues, give us a call and we can discuss your printer replacement or trade in options with HP as you would need a new unit.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck
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Incompatible cartridge message

incompatible cartridge message started on HP 4500, relaced both HP cartridges, couldn't clear. Bought a new 4630 with fresh HP cartridges, and when I powered it up before running setup, incompatible message reappeared. Uninstalled 4500 from control panel, ran 4630 setup and still getting incompatible cartridge message.Help!

Hi @soie,
Welcome to the HP Forums!
I noticed that you are getting the incompatible ink cartridge error with your HP Photosmart c4780. I am happy to help!
Most likely by the description of your post, this printer is setup for the European Market, instead of the U.S. Market, hence getting this error message. You can try going through this guide, HP Photosmart C4600 and C4700 All-in-One Printer Series - A 'Cartridge Problem,' 'Cartridge Failed,'....
If the guide does not solve your problem, please call our phone support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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Disabling continual Non-HP ink cartridge message

Please help!I can see there have been many others with the same annoying problem, but I can not seem to stop the 'Non-HP Ink cartridge"message coming up on my computer constantly, even when I'm not printing anything! Whenever I am on my computer, the message comes up every 5 seconds. I can't get anything done!I tried unchecking the "Enable bidirectional support" box under "Ports", (as per one of the answers here) but it hasn't worked. I am wondering if I turned my computer off and on again, would that work? I have a HP Pavillion 23 computer.Surely I don't have to unplug my printer every time I'm on my computer and go through this rubbish whenever I need to scan or print something?This is beyond frustrating!Any help would be greatly appreciated.Thanks.

Hi , Welcome to the HP Forums! I understand that you are getting a continual Non-HP ink message with your HP Photosmart Plus B210 on Windows 8. I am sorry for the frustration but happy to look into this for you. Are you using Genuine HP ink cartridges? Or refilled/Non-HP ink? Please see this guide, Can I Refill The Ink In My HP Ink Cartridge? As well as this guide, Ink Usage in Inkjet Printers. In the meantime, please try the solutions within this guide, HP Photosmart Plus e-All-in-One Printer - B210a support. Also, the HP Print and Scan Doctor, might help as well. Hope this information is helpful, and thank you for posting!

J5750 Continuous "Remove and re-insert left cartridge" message

Installed a new HP black 74 cartridge on right side and the printer printed out the "align cartridge" sheet. But then a "Cartridge error: Remove and re-install left cartridge" message came up. The error message just continues, even though I have removed and re-installed the left cartridge repeatedly, I have cleaned the electrical contacts per manual instructions, and I have rebooted the whole printer.

If the printer model with the issue is the PSC 2170 you mentioned in a previous post the document here may help resolve the issue. Clean the cartridge and printer contacts as shown in step five and six.
Bob Headrick, HP Expert
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Counterfeit cartridge

This is Meetu.
I have purchased Deskjet printer 1050 ALL-IN-ONE just 2 days back i.e. on 17th April from Advance Computer Shoppe, D-118, Fateh Nagar, Jail Road.
And I have printed just around 40 pages and its cartridge has been completely depleted. It is giving the message that the cartridge is Used, Refilled or Counterfeited.
When I called up at the support centre (ph. no. 25132586),the person there told me that in the new printers demo cartridge is used and it depends, it can print 40 pages or 50 pages, henceforth he was also not sure of its reliability.
Now my question is why didn't they tell in advance about it and how can they give fake cartridges and dupe customers and waste their hard-earned money????
Please revert back and I hope you take action against this matter as soon as possible.
Regards
Meetu

mits wrote:
This is Meetu.
I have purchased Deskjet printer 1050 ALL-IN-ONE just 2 days back i.e. on 17th April from Advance Computer Shoppe, D-118, Fateh Nagar, Jail Road.
And I have printed just around 40 pages and its cartridge has been completely depleted. It is giving the message that the cartridge is Used, Refilled or Counterfeited.
When I called up at the support centre (ph. no. 25132586),the person there told me that in the new printers demo cartridge is used and it depends, it can print 40 pages or 50 pages, henceforth he was also not sure of its reliability.
Now my question is why didn't they tell in advance about it and how can they give fake cartridges and dupe customers and waste their hard-earned money????
Please revert back and I hope you take action against this matter as soon as possible.
Regards
Meetu
Hi, see post below for information on the Used or Counterfeit msg
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Are-you-seeing-a-Used-or-Counterfe...
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Photosmart 7520 - Non-HP Cartridge Message

As of today, I have received 4,874 "Non-HP Cartridge(s)" messages from HP. I consider this out and out harassment rather than reminders to use HP cartridges in the printer. I am using Office Depot cartridges because the local Office Depot was out of HP 7520 cartridges when I needed them last September. I tried the hard reset sequence suggested in an earlier post, but it did not work (I've received 12 messages from HP as I drafted this!). If HP is trying to drive off customers, they are doing a fine job. And at this point, on general principles, I can't envision buying genuine HP catrridges for the printer, or buying any other HP product in the future. If anyone has any suggestions on how to make the messages stop (short of buying HP cartridges), please let me know.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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"Install black cartridge" message.

Installed new black cartridge in my Laserjet Professional M1210 but can't get rid of the message or start printing. what do I do?
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Hi Stumpedagain,
Please take a look at this suport guide for the error message. Maybe there is a packing material inside your printer.
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'Install black cartridge' message persists

I have a Laserjet M1212nf MFP printer. A few days ago the ink levels were fine, but today I got the 'Install black cartridge'. I bought a new cartridge, but the message persists. I have tried taking it out a few times, and I have powered down and restarted. It makes no difference.
Any idea how to proceed?
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Sorry that you are having an issue with the black cartridge not reading correctly. You can try to clean the cartridge and the print head.
Sometimes the print head does not read the contacts correctly, and needs servicing.
Here is a link for this issue. I hope this helps.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02476541&tmp_task=solveCategory&cc=us&dlc=&lc=e...
Let me know what happens.
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"Do Not use setup Cartridges" message when setting up Officejet Pro 8600

Just trying to set up a new Officejet Pro 8600 and installed the catridges that were in the box but I just get a message on th ediplay that says "Do not use setup cartridges - Y" and I can't get any further. I've taken them all out and put them back in to no avail.
Can't find any referenct to this error message on HP or google...HELP!!!
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Hi GraGra,
Thank you for the update. Glad to hear the issue has been resolved. Have a wonderful day.
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Do Not Use Set-up Cartridge Message

I just changed all the cartridges in my HP Officejet Pro 8600. Now the error message "DO NOT USE SET-UP Cartridges" is on the screen. I have turned machine off, unplugged power, double checked cartridges (which are NOT set-up cartridges", and NADA. What next??? Thanks....

@merhulin
Any luck if you reset the printer?
Press the Power button () to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button () to turn it on
SETUP Cartridges
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03077159
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Counterfeit Cartridge message

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