CTI Work Center ID not defaulted

Hi,
we're running CRM 7.0 with Computer Telephony Integration via Cisco/Bucher&Suter. My question is related to the Work Center ID which has to be entered by the agents during log-on. The work center ID is usually defaulted on the next log on, however, sometimes the work center ID is blank for some agents during log on and they have to manually enter it. I'm trying to find out how the work center ID is linked to the user logging on. I cleared my browser settings, deleted cookies, etc., but couldn't reproduce the issue some of the agents have. My work center ID is still defaulted when I log on. Anybody had this issue before or can tell me where the link between user and work center ID is stored?
Thanks
Ulf

Hello Ulf
As far as I know, the default workcenter Id is retrived from the CMS each time ICI request for user capabilities during log in process so you should have a talk with your CMS provider to check why it's not sending the default worcenter id. Check the method IciSystem_getWorkcenterCapability_Request defined in the ICI specification,
I hope this helps
Regards
Julio Peralta

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