Office 2013 not responding at close.

Hey everybody, I've been having this issue with this one user. When he goes to close Word or Excel it hangs. He has to close it with task manager. We have uninstalled/reinstalled office, upgraded his office(previously had 2010), did a office repair, wiped his computer, got him a new computer, and did the usual malwarebytes/delete temp files/uninstall programs and it keeps doing this. It works for a little bit then starts again. I looked in the logs today and got this error for word and excel:----------------------------------------------------------------------------------------------------------------------------------------------Error 7/30/2015 11:27:23 AM Application Error 1000 (100)Faulting application name: EXCEL.EXE,version: 15.0.4737.1000, time stamp: 0x55801affFaulting module name: EXCEL.EXE, version:15.0.4737.1000, time...
This topic first appeared in the Spiceworks Community

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Excel 2013 not responding when doing refresh all for enbedded quires.

System:
Windows 8.1
Intel I7 620 CPU
12 GB ram
Office 2013
Issue 1:
I have a excel file with 29 data from WEB quires. These are quires for stock data and the only difference in them is the ticker symbol. When I request a refresh all Excel goes into a not-responding mode and I have to quit the program to stop it. This same
file ran OK in Excel 2010. I have the data on sheet one and about half the quires on sheet 2 and the remaining quires on sheet 3. Each quire downloads data a small table and cells in sheet one reference cells in sheet two and three. Two cells are accessed
from each table. I had a Microsoft support person on the line today and she had me repair office, which didn't help. I removed Sheet 2 and Sheet 3 and redid all the quires and that didn't help. Each quire can be refreshed individually.
I also have a laptop with Office 2013 and Excel has the same problem with the same file.
Issue 2:
Each row holds information about a given stock and gets current stock price and dividend percent from its quire table. The stock price comes from column A and the dividend percent come from column C two rows below the row the price is in. Every
time a do a refresh the cell that references the data in Column C comes from two rows below the row it should come from. This does not happen for every stock only some of them. The reference to the data from the A column is always correct. This problem was
happening in Excel 2010 too.

Hi,
To your first issue:
Excel 2013 not responding may be caused by some reasons. Let's do some tests to narrow down the issue:
Method 1: Verify/install the latest updates
Method 2: Start Excel in safe mode
Method 3: Investigate possible issues with add-ins
Method 4: Check whether your antivirus software is up to date or is conflicting with Excel
https://support.microsoft.com/kb/2758592/en-gb
If the issue still exists, please upload the event log in the thread, I'll do more deeply
research.
To your second issue, would you like to upload a sample of the Excel file by using SkyDrive? I want to test in my PC.
Regards,
George Zhao
TechNet Community Support

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Lync 2013 not responding

side question: why no Lync 2013 dedicated forum in the options? not even in Office (365)?
We have several computers where the Lync 2013 goes to "not responding" every time you try to do something but also when you leave it alone (only program running according to task manager - just to check it is not crashing ...).
The first computers presenting the symptoms were Dell Precision M4500 laptops (8GB RAM) upgraded to Windows 8.1 several month before the issue started.
Lync started crashing on computer A in the days following a series of updates done on May 28th. Computer B (same hardware, same age) had been offline for a while, was updated on June 13th and Lync started crashing as well.
First suspect: one of the updates common to both computers at the time of the crash
- kb2768005 security update for MS Office 2013
- kb2878316 security update for MS Office 2013
- kb2768016 update for MS Office 2013
- kb2880462 update for MS Office 2013
- kb2726952 update for MS Publisher 2013
- kb2817301 update for MS Visio 2013
- kb2920189 security update fo MS Windows
- kb2926765 security update for MS Windows
- kb2931366 security update for MS Windows
- kb2956575 update for MS Windows
- kb2962140 update for MS Windows
- kb2965065 update for MS Windows
All "suspect" updates have been uninstalled one at a time except for kb2920189 "required by your computer, cannot be uninstalled (windows update standalone updater)" - no improvement
Suspect number two: Bluetooth >> try running Lync with the bluetooth off (and also the wi-fi off) - no improvement
Supsect number three: graphical adapter because the only error in event viewer is related to nvvsvc.exe >> update the driver software of NVIDIA Quadro FX880M - no improvement
At this point, Lync crashes also on computer C (Dell Precision M4400 laptop - 4GB RAM - NVIDIA Quadro FX1700M - no bluetooth).
Deleting the Outlook Profile, launching a repair of Office 2013 and restarting the computer makes no difference.
Tests all done with same user (working fine on other computers).
Any ideas ? THX

There are almost always a driver issue, but they're not always easy to fix. I'll often remove the brand-name drivers and let native Windows drivers take over to see if I can make it go away before trying to find the culprit.
You're on the right track though. Rather than uninstall, see if you can a similar model and update it until you can break it.
Also, this is the matching Lync 2013 forum you were looking for:
http://social.technet.microsoft.com/Forums/lync/en-US/home?forum=lyncprofile
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Outlook 2013 'Not responding' errors

Hi,
I'm looking for someone who can help me with an issue that's been the been of my existence for the last couple of weeks/months. I tried every suggestion the Internet has to offer and I'm kinda at the end of my rope here.
On a couple of our workstation we are experiencing serious problems with outlook 2013. The users who use outlook extensively (administrative and management) get 'not responding' messages at random intervals. This can occour when typing a mail, navigating
in Outlook,...
Most problems occur when working in the calendar ans when planning appointments in calendars of other user.
They all use Windows 7 pro 64b laptops that are no older then a year. When they used outlook 2010 none of them experienced any problems.
Here's a summation of what i tried already
- Reinstall office
- Reinstall OS
- Replace laptop
- Latest Update
- Disable all COM-addins (in outlook and in registry on all levels)
- Disable hardware acceleration (in outlook and registry)
- Ran the Outlook FIXIT tool
- Ran OFFCAT
None of the diagnostic tools i used reveal any critical errors.
When i check the log, there is an error but it doesn't reveal any info as to what caused it.
System
Provider
[ Name]
Application Hang
EventID
1002
[ Qualifiers]
0
Level
2
Task
101
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2/7/2014T07:50:22.000000000Z
EventRecordID
9259
Channel
Application
Computer
TENLT027.TENGROUP.local
Security
EventData
OUTLOOK.EXE
15.0.4551.1511
201c
01cf23d7c1847530
16
C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
76519cf1-8fcc-11e3-a18a-8056f2cf00b5
55006E006B006E006F0077006E0000000000
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..
Any help would be appreciated cause our management is starting to lose there patience and i have no idea what more i can try.
Regards,
Brecht

Hi,
Which account type are you using? If you are using Exchange server account, please swtich the online/cache Exchange mode to check the result
Please also check if the Outlook data file size exceed the limit? If so, it may cause some unexpected behavior. Please refer to the following KB article to change the data file size limit:
http://support.microsoft.com/kb/832925/en-us
In addition, please have a look at this KB article and try the troubleshooting steps regarding Outlook crash.
http://support.microsoft.com/kb/2632425/en-us
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Not Responding Windows 8.1

I updated to 8.1 last week. Since then my Outlook (2013) will occasionally freeze. It sits at Not Responding until I close it or restart Outlook. Once it refused to send messages in my Outbox. Upon restarting Outlook the outgoing messages were lost, meaning
not in Outbox and not Sent.
My email is run on a third party Exchange Server and they believe it is a MS problem. Any thoughts on what I need to update, etc?

Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
Please first try to open Outlook in safe mode to check if this issue is caused by problematic add-ins. To do this, hold Ctrl key and then double-click on the Outlook shortcut to open it. If the problem would be gone in safe mode, please go to File >
Options > Add-ins and disable suspicious add-in to resolve the problem.
If above doesn't help, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-gb
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Not Responding

We have a server running Exchange 2010 within an AD Domain.
A domain client machine installed with Office Pro Plus 2013 running Windows 7 Professional 64-bit.
When opening Outlook 2013 the application automatically enters the "not responding" state.
I've tried the following:
> Creating a new mail profile
> Repairing Office through Programs & Feautures
> Clean install of Office 2013
Anybody care to elaborate and give me a clue? We have a machine in the same room on the same set-up which is not experiencing these issues.
HELP!!

Hi,
Also have a look at this KB article which listed the detailed steps to troubleshoot Outlook crash:
http://support.microsoft.com/kb/2632425
If the problem still persists, please use the Event Viewer tool and provide us more information about the Outlook crash. See:
http://windows.microsoft.com/en-in/windows/open-event-viewer#1TC=windows-7
http://www.msoutlook.info/question/317
Regards,
Steve Fan
TechNet Community Support

Office 2013 not syncing archives

Hi!
We used Office 2010 Pro Plus and Office 365 together. We have an archive mailbox and the user's default mailbox on Office 365. We can see the archive mails If we access the mailbox with Office 365 but Outlook 2010 couldn't sync the archive folders. We decided
to upgrade to Office 2013 but it still not appearing. All the updates are installed on the client.
Could anyone help me with this issue?

Hi,
The online archive mailbox feature requires a Microsoft Exchange Server Enterprise Client Access License (CAL) and specific Microsoft Outlook licenses. Please make sure your environment has meet the conditions. See:
https://support.office.com/en-us/article/License-requirements-for-Personal-Archive-and-retention-policies-72a5ab80-2765-4004-9c23-0d35acfe45e0?CorrelationId=66f1e702-3809-44e0-be30-2d9dd012197e&ui=en-US&rs=en-US&ad=US
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Office 2013 not saving settings

I have 2012 rdsh and rdwa installed. My collection has office 2013 installed. It seems that every time a users starts an office application it thinks it is the first time I am running it ( Welcome to your new office wizard). I run through
the wizard and make the changes I need to make in the trust center. But when I log out and log back in I have to repeat the process.
I do have a remote desktop services profile set up. I am not sure if that may not be configured properly and that is causing the issue? Any help would be greatly appreciated.

I had a client with this same issue today and found a solution in that case, I found a number of registry keys were missing. Specifically I created the following keys manually:
[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\General] "shownfirstrunoptin"=dword:00000001
[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\PTWatson] "PTWOptIn"=dword:00000000
[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common] "qmenable"=dword:00000000
[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\FirstRun] "BootedRTM"=dword:00000001
[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\FirstRun] "disablemovie"=dword:00000001
Some of these did exist but were the wrong setting, others such as the entire FirstRun key were missing entirely.
Creating these resolved the issue for me. Hope this helps anyone else having this issue :)

Outlook 2013 not responding when creating a new email item in Windows 8

This issue occurs intermittently. No add-ins are running. No anti-virus programs are running. Outlook does not respond and it must be restarted. This issue also affects reply email items and forwarding email items as well.

Hi,
Which type of email account are you using? POP3, IMAP or Exchange?
If you are using a POP3 email account with an Exchange server account configured in the same profile, this issue may happen because the
delivery folder selection is corrupt and you are referencing a nonexistent folder. To fix it, in Outlook 2013, click on the File tab >
Info > Account Settings > Account Settings > Highlight your POP account, then click Change Folder. Select a proper folder to deliver to. For more information, please refer:
http://www.slipstick.com/problems/outlook-crashes-when-you-reply-or-create-a-new-message/
If above didn't apply, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-us
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

Labwindows 2013 not responding

I am using Labwindows 2013 SP1 on Windows 7
This morning I made some code changes to my project when I clicked on the "Debug Project" Icon, the project build succeeded and then Labwindows just hangs up, saying "Not Responding". I killed the project and relaunched labwindows and tried again and it does the same thing. I backed off all changes I did today to what it was yesterday when I did not have this problem and tried again and it is still hanging with "not responding".
I went to labwindows 2013 about 4 months ago and I have never had this problem until today and now it wont go away.
I am completely at a standstill. Can anyone help me fix this problem?
Thanks
John W.
Solved!
Go to Solution.

Hi, John.
The log you sent in seems to indicate you have over 750 watch expressions in your current workspace. This hang you are experiencing is likely a result of LabWindows/CVI attempting to update all of those watch expressions.
I reproduced a considerable hang by adding only 700 watch expressions, all for a single int value in my application.
To fix this issue, you can remove the watch expressions. If you cannot access them interactively from the LabWindows/CVI environment, you can delete them from the bottom of your CWS file. You can do this in a text editor.
Let me know if this works for you.
Thanks,
Daniel D.
National Instruments
Automated Test Software R&D

Flash CS4 not responding on close

Lately I am unable to close Flash without an error that the program is not responding. I can close files, and they will show in the recent file history, but when I close the program itself, it shows a white screen only. In the task manager it shows that it is not responding.
When I tried to poke around a little, I found that this error always occurred when I had used Actionscript. This was true for about 2 weeks. Then the problem worsened, and now, even if I just open Flash and close it again (without opening any file) it keeps crashing.
I've seen a post for Flash CS3 with no real answers to this problem. My hope is that someone (anyone) has an idea what might be causing this.
I am running Flash on an XP machine with sufficient processor and memory.
Thanks in advance...

I know this is a year old, but I am having the exact same issue. Flash CS4 on windowsXP 32bit...anyone?

Office 2013 not downloading templates from AD RMS

Hi,
Im am using AD RMS onsatlled on Windows Server 2008 R2 SP1 and users are using windows 7 enterprise, office 2007 and office 2010. They can see right policy template with downloaded to outlook 2007 and outlook 2010.
But now I have installed office 2013 pro. plus and added new admx files to new gpo for office 2013 also enabled this policy "Enter Permission Policy Default Server for Quick Access Toolbar" and writing in the policy
\\rmsservername\templates_path But I cant receiving ad rms templates from my outlook?
Is server 2008 r2 sp1 ad rms compatible with office 2013 or am I have to install server 2012 ad rms for office 2013?
How can I fix this problem?

Hi Ahmad,
I have also been with same problem. According the link below i have shared. it says, it might take 1 to 7 days to replicate the template.
http://blogs.technet.com/b/rms/archive/2013/06/06/office-2013-ad-rms-client-2-x-and-template-distribution.aspx
Hope this will help to solve your answer. :)

Microsoft Office 2013 Not Compatible with Windows 8.1??

I have a customer that I recently installed Office 2013 onto their brand new Asus Q550. The entire setup went very well but after 2 hours of use with Outlook, the service just stopped. Curiously I went to Word, same thing! Anyone else having this problem
on their 8.1 device? If so.. Whats the fix???

Hello,
I have been with Microsoft tech support and connected remotely with our machine. After 2 hours of trying, she finally gave up and asked me if I am already an Assured
member? This way they can help me thoroughly with my problem. I have to pay an amout, so they can help me fix it? I just told her that I will just have to fix it myself.
These computers are brand new and we bought 5 licenses of Office 2013. It only happened when I updated from Windows 8 to 8.1. It was working fine with Windows 8, but
when I updated the machines to 8.1 it stopped all our MS Office 2013 to work.
After a thorough research I was able to fix the problem with all our machines. This
problem has been seen to be caused by certain versions of the third-party DisplayLink User Mode Driver (dlumd32.dll), specifically versions of the dlumd32.dll file lower than 8.7.x.
You need to download and install the latest Display Link Software at http://www.displaylink.com/support/downloads.php

Outlook 2013 not responding upon startup

Good day
We have a client that is running Windows Multipoint server on a Dell server, the remote users connected to the server can not open Outlook 2013, when they try open Outlook 2013 it would crash and state that Outlook can not open at this time please try again
later.
Please advise on what to do to solve this matter.
Thank you in advance.

Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
Please first try to open Outlook in safe mode to check if this issue is caused by problematic add-ins. To do this, hold Ctrl key and then double-click on the Outlook shortcut to open it. If the problem would be gone in safe mode, please go to File >
Options > Add-ins and disable suspicious add-in to resolve the problem.
If above doesn't help, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-gb
Regards,
Steve Fan
TechNet Community Support

Office 2013 not responding at close.

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