RFx Response Approved / Rejected notification

Hello SRM Experts,
We are currently experiencing some complications with our e-mail notification for approved/rejected RFxs, some are unable to receive the e-mail. We have checked the possible configuration for this like transaction SU01 etc., we might missing something.. Any inputs?
Thank you!

Ranjan Sutradhar wrote:
Hi Jerome,
> Have you checked if the outputs are generated for the failed mail output in SOST tcode?
>
> Thanks and regards,
> Ranjan
Hi Ranjan,
Thank you for the quick reply.
Yes we have already checked tcode SOST,  but the mail didn't reach SOST . It's weird because it happens only on selective users...
Thank you!

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