Strange behaviour of support procedures: ix4-300d copy jobs - ix2-200 '

I raised a support request 140130-000100 (german support site) , trying to verify that we can trust rsync copy jobs results . Daily full 1:1 copy jobs (delete,add,overwrite) to separate (per day) shares are finished within a minute, while at earlier times it took about 1 hr over a gigabit / powerline connection.
Various material including memory dumps / logs / screenshots have been added to the call and the call has been worked on. But after answering a few questions to the already escalated case, case has been closed (by itself ?) without receiving a solution.
Can someone pls. look into this issue (and possibly explain why case has been closed)?
Customer needs an answer!
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
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Similar Messages

Ix4-300d Copy Job credential Errors

I am trying to run several copy jobs to run from servers in a domain to my iomega unit. The unit and the server are all in the domain and work with active directory. Most of the time, these jobs work fine, but every so often the copy jobs fail, looking for all the world like they've somehow lost thier credentials. The job history says that there are no files to copy, and when I go to select the file source, it says I do not have permissions, even though I selected the file copy location with those credentials, and it had been working fine up until this point.

Hello segray42
When you have run into this issue, have you tried to delete the copy job(s) and then recreate them?
Also just to double check, are you using a fully qualified domain username? i.e., DOMAIN\username for the user account
if you have the above, I recommend contacting LenovoEMC Support
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Px4-300d copy job setup problem. Firmware version 4.1.108.32627

Hello.
I have a wierd problem with copy job setup on my px4-300d (4.1.108.32627) . I was able to set up one job, where I take a folder from my NAS and put it to a remote machine. That job ran fine.
When I go to setup a similar job but for a different folder, I have two possible outcomes:
1. When I go to chose the remote folder I see it fine and the job is setup fine as well. However when I run the job it throws an error. And in the log I see that instead of going to the folder I setup like "\\remoteserver\backupfolder" it's going to "\\remoteserver\u_myremoteserverusername\backupfolder" , which is obviously not there.
2. I can see my remote server, but I don't see my shares on it. I don't get no "Access denied" error or anything - I simply don't see any shares on that particular server. I do see shares on other servers, which use the same credentials. In addition the job that I was able to set up previously stops working.
Then when I reboot, the first job (the one setup successfully) may or may not properly run, yet I still cannot set up the second job.
I did check permissions and all the stuff that you would regularly check (connectivity, ports etc). Seems to me the script that is being generated from the UI is a bit too smart and is in fact outsmarting the NAs itself.
I also suspect that the fact that I could set up the first job and not the second is that the second job goes to a subfolder of a shared folder. Or that the shared folder's name starts with an underscore "_" . But these are just my guesses - I cannot verify this yet.
Any ideas how to fix this or how to bypass the problem?
Thanks.

Hello fimine
I recommend double checking that the remote server's folders that are not being seen by the px4 are infact shared from that remote machine. If they are not, copy jobs will have problems accessing the folders.
I also recommend trying to use the remote machine's ip address for now to see if there is any change in behavior.
If the issue does not happen when using the ip address, it my be an issue with how your network's DNS is setup.
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Strange behaviour on Store procedure when calling from VB6 application

Hi,
I have a SP (thanks for the one who helped me out in this forum)
Declare @Temp Table (sensorname varchar(20),reading float,Date_Reading DatetIme,SAP float,SAN float) Insert @Temp select sensorname, reading, date_reading,(select alert_positive from sensor where sensor.sensorname = sensorreading.sensorname) as SAP, (select
alert_negative from sensor where sensor.sensorname = sensorreading.sensorname) as SAN from sensorreading where date_reading between '2014-12-03 23:59' and '2014-12-04 23:59'; SELECT sensorname, MAX(CASE WHEN BSeq = 1 THEN reading END) AS MaxReading, MAX(CASE
WHEN BSeq = 1 THEN Date_Reading END) AS MaxDateReading, MAX(CASE WHEN Seq = 1 THEN reading END) AS MinReading, MAX(CASE WHEN Seq = 1 THEN Date_Reading END) AS MinDateReading, MAX(CASE WHEN BSeq = 1 THEN SAP END) AS SAP, MAX(CASE WHEN BSeq = 1 THEN SAN END)
AS SAN From ( SELECT ROW_NUMBER() OVER (PARTITION BY sensorname ORDER BY reading) AS Seq, ROW_NUMBER() OVER (PARTITION BY sensorname ORDER BY reading DESC) AS BSeq,* FROM @Temp )t GROUP BY sensorname
I tried to run the SP from SQL server no matter to set parameters on DateFM / DateTO to any date, the data can returned from SQL.
However, when I call it in my VB6 program using ...
Set cmd = Nothing
    Set rs = Nothing
    Set cmd = New ADODB.Command
    Set rs = New ADODB.recordset
    cmd.ActiveConnection = mdbcnn
    cmd.CommandType = adCmdStoredProc
    cmd.CommandText = "dbo.SP_DailyReports"
    dateTO = Now
    dateFM = DateAdd("d", -1, dateTO)
    'don't know why is only work on the below date range
    cmd.Parameters.Append cmd.CreateParameter("@DateFM", adDBTimeStamp, adParamInput, 255, Format(DateFM,"yyyy-mm-dd hh:mm:ss"))
    cmd.Parameters.Append cmd.CreateParameter("@DateTO", adDBTimeStamp, adParamInput, 255, Format(DateTO, "yyyy-mm-dd hh:mm:ss"))
    Set rs = cmd.Execute
The recordset contains return values on the date @2014-10-10 to 2014-10-11, other dates will not returned any values.
I tried to remove the 255
    cmd.Parameters.Append cmd.CreateParameter("@DateTO", adDBTimeStamp, adParamInput, , Format(CDate("2014-10-11 11:49"), "yyyy-mm-dd hh:mm:ss")) but still hasn't return data
Do you have any idea of this .. ?!
2014-10-10 to 2014-10-11 returned data sample from SQL
sensorname MaxReading MaxDateReading MinReading MinDateReading SAP SAN
DL-01-BAT 13.03485 2014-10-10 22:00:00.000 13.00753 2014-10-10 23:00:00.000 16.6000003814697 13
DL-02-BAT 12.063684 2014-10-10 20:00:00.000 12.057724 2014-10-10 23:00:00.000 13 10
DL-03-BAT 12.09362 2014-10-10 22:00:00.000 12.03034 2014-10-10 19:00:00.000 13 10
DL-04-BAT 12.49362 2014-10-10 22:00:00.000 12.43034 2014-10-10 19:00:00.000 13 10
DL-05-BAT 12.89362 2014-10-10 22:00:00.000 12.83034 2014-10-10 19:00:00.000 13 10
SVD-D045-P 414.2 2014-10-10 19:00:00.000 414.2 2014-10-10 19:00:00.000 450 350
SVD-D048-P 434.72 2014-10-10 19:00:00.000 434.72 2014-10-10 19:00:00.000 450 350
2014-12-03 to 2014-12-04 returned data sample from SQL
sensorname MaxReading MaxDateReading MinReading MinDateReading SAP SAN
DL-01-BAT 0.0027716304 2014-12-03 21:00:00.000 -0.0018678124 2014-12-04 08:00:00.000 16.6000003814697 13
DL-02-BAT 13.040122 2014-12-03 22:00:00.000 13.033486 2014-12-04 07:00:00.000 13 10
DL-03-BAT 13.067996 2014-12-03 21:00:00.000 13.061132 2014-12-04 09:00:00.000 13 10
DL-04-BAT 13.041772 2014-12-03 19:00:00.000 13.034222 2014-12-04 06:00:00.000 13 10
DL-05-BAT 13.042852 2014-12-03 17:00:00.000 13.036274 2014-12-04 09:00:00.000 13 10
SVD-D045-P -1.9226320056 2014-12-03 18:00:00.000 -2.80430085834 2014-12-04 09:00:00.000 450 350
SVD-D048-P 4.37950852736 2014-12-03 18:00:00.000 3.47056593536 2014-12-04 09:00:00.000 450 350
SVD-D049-P -2.09270840792 2014-12-03 17:00:00.000 -3.00283002844 2014-12-04 09:00:00.000 450 350

Hi,
The SP is
USE [CEDD2014]
GO
/****** Object: StoredProcedure [dbo].[SP_DailyReports] Script Date: 04/12/2014 2:42:57 PM ******/
SET ANSI_NULLS ON
GO
SET QUOTED_IDENTIFIER ON
GO
-- =============================================
-- Author: <Author,,Name>
-- Create date: <Create Date,,>
-- Description: <Description,,>
-- =============================================
ALTER procedure [dbo].[SP_DailyReports] @dateFM smalldatetime, @dateTO smalldatetime
AS
BEGIN
-- SET NOCOUNT ON added to prevent extra result sets from
-- interfering with SELECT statements.
SET NOCOUNT ON;
-- Insert statements for procedure here
Declare @Temp Table
sensorname varchar(20),
reading real,
Date_Reading DatetIme,
SAP real,
SAN real)
Insert @Temp
select sensorname, reading, date_reading,
(select alert_positive from sensor where sensor.sensorname = sensorreading.sensorname)
as SAP,
(select alert_negative from sensor where sensor.sensorname = sensorreading.sensorname)
as SAN
from sensorreading where date_reading between @DateFm and @DateTo;
SELECT sensorname,
MAX(CASE WHEN BSeq = 1 THEN reading END) AS MaxReading,
MAX(CASE WHEN BSeq = 1 THEN Date_Reading END) AS MaxDateReading,
MAX(CASE WHEN Seq = 1 THEN reading END) AS MinReading,
MAX(CASE WHEN Seq = 1 THEN Date_Reading END) AS MinDateReading,
MAX(CASE WHEN BSeq = 1 THEN SAP END) AS SAP,
MAX(CASE WHEN BSeq = 1 THEN SAN END) AS SAN
FROM
SELECT ROW_NUMBER() OVER (PARTITION BY sensorname ORDER BY reading) AS Seq,
ROW_NUMBER() OVER (PARTITION BY sensorname ORDER BY reading DESC) AS BSeq,*
FROM @Temp
)t
GROUP BY sensorname
END

Ix4-300d can I run Rsync copy jobs accoss VPN

I want to set up a point to point VPN to an offsite location with an ix4-300d at each location then run copy jobs between the devices. By necessity these will be different subnets (172.16.16.x and 172.16.20.x) The user guide seems to indicate that the devices have to be on the same subnet. I need a definitive answer. Can I install an ix4-300d at each location and schedule copy jobs between the two?

Hi NASty,
The two NAS devices will have to be on the same subnet. You can find more information on the following support page: Device-to-device replication overview
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Copy job problem in ix4-300d

I have an ix4-300d in my network I have comfigured copy job as directed in manual ans schedule it now everyday I am getting error " Unable to write to '/Backups' on 'local'. The Copy Job failed at 09:54 on 08/03/15." I am not able to resolve this issue.I have updated firmeware also..

Hi buralex71,
The username should be "root" and the password is "sohoadminpassword". There are no spaces, just soho+admin password.
You have enabled security, created an administrator user and are logged in as that admin user? Are there any other admin users?
What is the firmware version on your device?
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Rsync Copy Job Failure ix4-300d

I'm trying to run Copy Jobs between two new ix4-300d devices Firmware 4.0.6 I prefer to use SSL and rsync. So far I can't get it to work.
I can access the remote ix4, browse directories and upload files. When I set up a Copy Job from my local system (a) I'm not offered rsync as a protocol option in the "From" box, but I can select the directory to copy from using Windows File Sharing. In the "To" box, I select rsync and input username and password and can browse the remote ix4 shares to select the directory I want to copy to. However, when I run the Copy Job, I get the message "Access denied to the secure rsync service at <IP Address>"
I have tried disabling rsync and using only Windows File Sharing, but that configuration will not let me into the remote ix4. I have also tried disabling SSL being required on external connections and that does not work either. My sense is that rsync is actually working, but I have something set wrong.
Suggestions?
Solved!
Go to Solution.

Got it solved. I need to add the remote ix4 as a trusted device to my local ix4. Eventually figured out how to do that. Copy Jobs run fine now with rsync.
We could use better documentation.

Upgrading HDs on ix4-300D

Hi there, I have a ix4-300D with 4 x 2Tb HD on R5, I would like to know if there is a procedure to upgrade the hard drives to new ones of more capacity without loosing the actual configured raid, I mean, not needing to pivot the data, and if this procedure exists, how safe it would be. One way or another, I want to upgrade to 4 x WD60EFRX or WD50EFRX, are those drives supported ? do I need any firmware upgrade? thanks

Hello lean296
The WD50EFRX 5TB disks can be used on the ix4-300d, see the updated approved drive list here. You would need to be at least running a 4.x.x firmware, it is highly recommended to be using a 4.1.x firmware though.
As for the upgrade process, you technically can replace one disk at a time an allow the unit to boot and reconstruct after every disk replacement, however this will only use your previous disk's capacity. To be able to utilize the full capacity of the new disks you should follow this guide and backup/copy your data before begining.
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Strange behaviour from new 2012R2 in old domain

Hi all,
At work (education level), I'm starting to take charge of windows admin, so beiing a noob admin I'm finding strange behaviours that I hope you can help me solve them all :-)
We've one (big) domain with about 5000 computers (workers and students all together), and around 50000 users (again, workers and students all together) setup like this:
DC-DOMAIN-1:
Windows Server 2008R2
Shares NETLOGON and SYSVOL
DC-DOMAIN-2:
Windows Server 2003 R2 x64
Shares CertEnroll, NETLOGON, SMSLOGON, SYSVOL
Checking RootDSE, I see 'domainControllerFunctionaly is Windows 2003' (DC-DOMAIN-2)
So, with this setup, I've noticed these strange behaviours, hope list isn't too big (guess there will be more behaviours but these seemed too odd):
1) On DC-DOMAIN-2, WinServer 2003 eventlog, inside 'Directory Service', I found this warning event ID 1083 (Source NTDS Replication):
Active Directory could not update the following object with changes received from the domain controller at the following network address because Active Directory was busy processing information.
Object:CN=<an user name>, CN=Users, DC=DOMAIN
Usually followed by an information event (eventid 1955) which says:
ctive Directory encountered a write conflict when applying replicated changes to the following object.
Object:
<SAME USER OBJECT THAN PREVIOUS EVENT ID>
Time in seconds:
0
Event log entries preceding this entry will indicate whether or not the update was accepted.
A write conflict can be caused by simultaneous changes to the same object or simultaneous changes to other objects that have attributes referencing this object. This commonly occurs when the object represents a large group with many members, and the functional level of the forest is set to Windows 2000. This conflict triggered additional retries of the update. If the system appears slow, it could be because replication of these changes is occurring.
User Action
Use smaller groups for this operation or raise the functional level to Windows Server 2003.
And having as result that user being blocked in domain.
2) I've added a new print server based on Windows Server 2012R2 (running inside an updated ESX 5.5 with VMXNET3 ethernet adapter as recommended by vmware), and seen in the event viewer these warnings/errors:
At System log:
Error Event ID 5783, Source NETLOGON:
The session setup to the Windows NT or Windows 2000 Domain Controller \\DC-DOMAIN-2.fulldns.name for the domain DOMAIN is not responsive. The current RPC call from Netlogon on \\PRINTSERVER to \\DC-DOMAIN-2.fulldns.name has been cancelled.
I've seen Event ID 5783 with DC-DOMAIN-1 too....
Error Event ID 5719, Source NETLOGON:
This computer was not able to set up a secure session with a domain controller in domain DOMAIN due to the following:
The remote procedure call failed and did not execute.
This may lead to authentication problems. Make sure that
this computer is connected to the network. If the problem persists, please contact your domain administrator.
ADDITIONAL INFO:
If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.
At Microsoft-Windows-TerminalServices-RemoteConnectinoManager/Admin found also this warning:
Warning Event ID 20499 Source TerminalServices-RemoteConnectionManager:
Remote Desktop Services has taken too long to load the user configuration from server \\DC-DOMAIN-2.fulldns.name for user administrator
3) If I try Group Policy Modeling on DC-DOMAIN-1 (server 2008R2), everything works fine, no matter if I try it against DC-DOMAIN-1 or DC-DOMAIN-2, but if I try this from the Server 2012R2 (the one from point 2), I get this:
Simulation against DC-DOMAIN-2: Gets executed, but all GPO show as inaccessible, empty or disabled.
Simulation against DC-DOMAIN-1: Sometimes it gets executed as DC-DOMAIN-2, sometimes I get an error saying query can't be executed.
4) From server 2012R2, I usually manage printing GPO. If I click on the domain root (GPMC, forest, Domains, DOMAIN-NAME-ROOT) right pane, I get a pop up saying:
'A processing error ocurred collecting data using this base domain controller. Please change the base domain controller and try again'
After closing popup, right pane says something like 'DC-DOMAIN-2.fulldns.name' is the baseline domain controller for this domain.
No infrastructure Status information exists for this domain.
Click the Detect Now button below to gather infrastructure status from all of the domain controllers in this domain.
Pressing 'Detect Now' does nothing, and trying to select New Baseline DC shows again same pop up than before.
5) Last, but not least, I've feeling that GPO takes too much to apply. I've found scenarios in which even after executing 'gpupdate /force' correctly on client computer either local or domain admin, I can't see the new changes (gpresult says it has been
updated though). But couldn't find anything on eventlog that informs about problems with GPOs...
For all these strange behaviours I've noticed in last month that I started checking things as sys admin, I believe domain is damaged, or something is wrong there (not just my new server 2012R2, even if it's running inside an ESX, blehh), so please, any hint
on what to check, what to change, what to fix, would be highly appreciated.
Thanks in advance.

Hi Paul,
Honestly, I'm still trying to figure out all broken things reported by tests :( Guess Jesper's suggestion about adding a new 2008 DC to get rid of 2003 and start checking again after that may be best option.
I'll try to summarize list of things I believe are wrong:
running
DCDIAG /V /C /D /E /s:yourdcname > c:\dcdiag.log for every DC, shows different errors. They show things such as:
another domain running here (not administered by us, only relationship is that our users are shared with that domain, nothing else) appear when Printing out pDsInfo (as if they were DC of our domain too, but they do not even share RootDomain). Guess it
may be for a bug old sys admin had when clonning from his 2008R2 template, that forgot to change SID... I already noticed 1 year ago our print server shared SID with those DC, guess there may be more servers sharing SID too :-(
Within Starting test: Replications, I see few messages at Replication Latency Check, such as the one for CN=Schema, CN=Configuration, DC=<ourdomain>:
Latency information for 35 entries in the vector were ignored.
35 were retired Invocations. 0 were either: read-only replicas and are not verifiably latent, or dc's no longer replicating this nc. 0 had no latency information (Win2K DC)
On Services test, I see an
Invalid service type: RpcSs on DC-DOMAIN-3, current value
WIN32_OWN_PROCESS, expected value WIN32_SHARE_PROCESS
On SystemLog, I see LOTS of warnings/errors such as:
A warning event occurred. EventID: 0x80000002
Time Generated: 07/28/2014 08:21:54
(Event String (event log = System) could not be retrieved, error
0x503)
An error event occurred. EventID: 0xC0000003
Time Generated: 07/28/2014 08:22:18
(Event String (event log = System) could not be retrieved, error
0x3afc)
Missing entries on DNS (we've a static DNS)
netdiag.exe /v > c:\netdiag.log Showed again DNS problems such as our primary DNS pointing to all DC, secondary
DNS pointing just to DC with FSMO roles,...
repadmin.exe /showrepl * /verbose /all /intersite > c:\repl.txt Gave no errors, now I must check in detail
if every replica is correct
And finally,
dnslint /ad /s "ip address of your dc" gave more DNS problems:
One or more DNS servers may not be authoritative for the domain
One or more DNS servers did not respond to UDP queries
One or more zone files may have expired
SOA record data was unavailable and/or missing on one or more DNS servers
Sumarizing, guess it will be better to fix DNS problems, promote new 2008R2 DC to get rid of 2003 one, promote domain to 2008 too, check again for messages and relationship with other domain, and then come back here for support if needed
EDIT: Almost forgot to talk about SYSVOL folder. As said before, there are 426 GPO folders inside Policies. Of them, 375 have an inetres.adm files in it (smallest one 1398 KB, almost all of them 2307 or 2707 kb)....

What is the proceedure for replacing a hard drive (after failure) for RAID 5 with IX4-300D?

I have the IX4-300D with 4 hard drives (identical Seagate drives) using RAID 5.
Someday a hard drive will fail and I and I have to replace it. I read through the users manual briefly and I didn't see any documentation on how to perform a hard drive replacement and not lose any data.
So here are my questions:
1) I know per the instructions that Lenovo prefers using identical hard drives. Let's say in 2 years, 1 hard drive fails. Most likely, the same model Seagate hard drive will not be available. So will using a replacement hard drive by the same manufacturer with similar specifications work?
2) Will the front panel (or the software) tell me which hard drive has failed?
3) What is the proceedure for replacing a hard drive after a failure occurs? I read that the IX4-300D is not hot-swappable. So do I just power the IX4-300D down, replace the hard drive, and turn it back on?
Solved!
Go to Solution.

Hi exceptionalht,
It is best to replace the hard drive with one that is the same manufacturer, rotational speed, and capacity, so it does not have to be exactly the same model.
The front panel should show which drive has failed. If not you can check the web interface to find out.
That is the basic procedure for replacing a hard drive. You can see a more detailed instructions here: Installing hard drives in an ix4-300d
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Ix4-300d network interface going off-line

I just got a new ix4-300d to use as an iSCSI target in a relatively low-performance requirement file server.
I have used ix4-200d and ix4-300d in the past for iSCSI targets in disk-based backup scenarios wihtout issues.
I am having problems with this one, though. I am attempting to copy data to this new unit (with a VHD mounted from the iSCSI connection to the system), and while data seems to copy OK, at some point the network interface quits working somehow.
When this occurs, the unit still thinks that the interface is configured, and everything seems OK, I just cannot connect. Obviously, this causes my iSCSI initiators to die, and the VM hosted crashes hard. At that point, I have to restart the storage unit, and then reconnect my initiators, and then bring everything back online.
I've updated the firmware to the latest, but it wasn't that far out of date. I've found an article titled "Network storage device is not assigned an IP address" in the knowledgebase that points ot a problem with the software in the 4.0.2 series, and I was at 4.0.6, and am now current in 4.0.8. I am testing the process again, but wanted to check with the community to see if anyone has experienced anything similar and/or could offer some idea of why this interface quits working.
For what it's worth, the other units I have worked with were all in the 3.x series of software.
Thanks for any help/information anyone can provide.
Solved!
Go to Solution.

Hi chloeroxymax,
Do you have discovery enabled?
If not, check the box for "Enable discovery with iSNS" under the iSCSI settings and select "Use local iSNS server".
Then, on your iSCSI Initiator, go to the Discovery tab. Click "Add Server" under iSNS servers and enter the IP address of the NAS.
The device should show up under the Targets tab (you may have to click the refresh button)
On your other NAS devices, go to the iSCSI settings page and select "Enable discovery with iSNS" but select "Use external iSNS server" and type in the IP address of the ix4-300d NAS.
This may help things run smoothly. If the device is still disconnecting, I would recommend contacting technical support since this is a new device and you are covered by the warranty for support.
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Ix4-300d iSCSI disconnect Windows 2012R2

Hello Everyone,
I just recently purchased (3 days ago) an ix4-300D and updated it to the latest patch. I have 4 x WD 3TB Disks and they are configured with a raid 0 configuration. I then have 2 NICs (not bonded) and using the second port for the iSCSI LAN (192.168.100.100, Jumbo Frames 9000) and the 1st port for accessing the device (192.168.1.100). I carve out 3 TB iSCSI LUN (with CHAP) and give it a name. My Windows Server sees this (under the 192.168.100.X network) and I"m able to bring it online, mount it, format it and use the LUN. I then start copying about 2.5 TB of Data off an ix2 back to this Ix4 and about 1/4 through the copy, the iSCSI disconnects and the actual unit is frozen., It won't respond to web interface on the 192.168.1.x LAN either. I have to actually unplug it and then plug it back in for the unit to respond. I know that iSCSI works on the Window Server as I replaced a custom NAS Server using OpenFiler and worked for over 2 years w/o issues/reboots or anything else. The only thing that has changed is the NAS box (the ix4-300d). Can anyone think of anything I could be doing wrong? What to check? I am thinking it is a bad unit but I want to check everything first.
I will say the only thing that *could* be out of line (but is VERY doubtful is the problem) is that 3 of the WD drives are 3TB Reds and 1 is a 3 TB Black. I'm going to remove the black drive and redo the entire unit to see if that resolves the problem but I doubt it will. I know the Reds are "certified".
I have already removed the Jumbo Frames just in case (though the windows networking card supports Jumbo Frames 9000 since the old SAN was working with these w/o issue).
Thoughts anyone???

Hello CPXGreg
Using a mixed disk array can cause instabilities, so I do recommend that you try using the unit without the WD Black disk for at least testing.
Next, there are various factors that could cause or contribute to a firmware lock like this. Usually this is caused by media server crashing, which then escalates to a full firmware lock. I recommend checking that media server has been turned off for now and any unused protocols. If the unit still locks up I recommend that you contact LenovoEMC support to have a dump report from the unit reviewed. This way we can check what may be at the root of the issue.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Queue with callback function - strange behaviour when using max_retries

Hi,
I hope someone can tell me what is wrong or can explain the following strange behaviour to me.
I am using one queue with a registered callback function. To test the behavoiur in case of an error I tested different settings, with or without explicit exception queue and with or without parameter max_retries.
Database Version is 11.2.0.2.   Enterprise Edition
I enqueue 10 messages in a loop.
I define no exception queue and do not set max_retries
==> all messages stay in the queuetable with q_name = AQ$_... (implicit exception queue) and retry_count = 5
I define no exception queue and set max_retries = 4
==> 1 message stays in the queuetable with q_name = AQ$_... (implicit exception queue) and retry_count = 4
       9 messages stay in the queuetable with q_name = nomal queue name and retry_count = 0
I define an exception queue and set max_retries = 4
==> 1 message is transfered to the Exception Queuetable with retry_count = 4
       9 messages stay in the normal Queuetable and retry_count = 0
I define an exception queue and do not set max_retries
==> all 10 messages are transferred to the Exception Queuetable with retry_count = 5
I have no explanation for the behaviour in case 2 and case 3.
To create the queue and the callback I use this code (reduced to minimum):
begin
   DBMS_AQADM.CREATE_QUEUE_TABLE(Queue_table        => 'TESTUSER.TEST_TABELLE'
                               , Queue_payload_type => 'SYS.AQ$_JMS_TEXT_MESSAGE'
                               , sort_list          => 'enq_time'
                               , multiple_consumers => FALSE
   DBMS_AQADM.CREATE_QUEUE( queue_name => 'TESTUSER.TEST_QUEUE'
                          , queue_table => 'TESTUSER.TEST_TABELLE'
--                          , max_retries => 4                     uncomment this line to set max_retries
-- uncomment the following Block to use an explicit Exception Queue
/*   DBMS_AQADM.CREATE_QUEUE_TABLE(Queue_table        => 'TESTUSER.TEST_TABELLE_EXC'
                               , Queue_payload_type => 'SYS.AQ$_JMS_TEXT_MESSAGE'
                               , sort_list          => 'enq_time'
                               , multiple_consumers => FALSE
   DBMS_AQADM.CREATE_QUEUE( queue_name => 'TESTUSER.TEST_QUEUE_EXC'
                          , queue_table => 'TESTUSER.TEST_TABELLE_EXC'
                          , queue_type => dbms_aqadm.EXCEPTION_QUEUE);
   DBMS_AQADM.START_QUEUE('TESTUSER.TEST_QUEUE');
end;
create or replace procedure test_procedure
(context RAW
,reginfo sys.AQ$_reg_info
,descr    sys.AQ$_descriptor
,payload VARCHAR2
,payloadl NUMBER
) authid definer
IS
-- für Queue
dequeue_options   DBMS_AQ.dequeue_options_t;
message_prop      DBMS_AQ.message_properties_t;
message_hdl       raw(16);
message           sys.aq$_jms_text_message;
l_daten           VARCHAR2(32767);
ex_hugo          EXCEPTION;
BEGIN
    dequeue_options.msgid         := descr.msg_id;
    dequeue_options.consumer_name := descr.consumer_name;
    dbms_aq.dequeue(descr.queue_name, dequeue_options, message_prop, message, message_hdl);
    -- to provoke an error
    RAISE ex_hugo;
    -- regurlar coding
    commit;
exception
when others then
       rollback;
       RAISE;
end;
DECLARE
   reginfo1    sys.aq$_reg_info;
   reginfolist sys.aq$_reg_info_list;
BEGIN
   reginfo1 := sys.aq$_reg_info('TESTUSER.TEST_QUEUE', DBMS_AQ.NAMESPACE_AQ, 'plsql://TESTUSER.TEST_PROCEDURE?PR=0',HEXTORAW('FF'));
   reginfolist := sys.aq$_reg_info_list(reginfo1);
   sys.dbms_aq.register(reginfolist, 1);
   commit;
END;
to enqueue my messages i use:
DECLARE
message            sys.aq$_jms_text_message;
enqueue_options    dbms_aq.enqueue_options_t;
message_properties dbms_aq.message_properties_t;
msgid              raw(16);
v_daten            clob;
BEGIN
   message := sys.aq$_jms_text_message.construct;
   for i in 1..10
   loop
      v_daten := '{ dummy_text }';
      message.set_text(v_daten);
-- uncomment the following line to use an explicit Exception Queue
--      message_properties.exception_queue := 'TESTUSER.TEST_QUEUE_EXC';
      dbms_aq.enqueue(queue_name         => 'TESTUSER.TEST_QUEUE',
                      enqueue_options    => enqueue_options,
                      message_properties => message_properties,
                      payload            => message,
                      msgid              => msgid);
      message.clear_properties();
   end loop;
   commit;
END;

Hi Chris,
I tried to reproduce your complaint, but was unable to. I didnt use auditting however, just a series of "select user from dual" with proxy authentication. You might want to see if you can put together a small complete testcase for this and open a sr with support.
Cheers
Greg

IX4-300d I/O error, check file system, now stuck at software restart

Good morning!
I have a brand new IX4-300d. Was uploading files with sftp yesterday, which kept giving me errors, so I enable support access and checked the logs while uploading. Got a lot of:
end_request: I/O error, dev sde, sector 16384
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 c0 00 00 01 00
end_request: I/O error, dev sde, sector 7814036992
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 d3 00 00 01 00
end_request: I/O error, dev sde, sector 7814037144
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 01 00 00 01 00
end_request: I/O error, dev sde, sector 8
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 00 00 00 00 00 00 01 00
end_request: I/O error, dev sde, sector 0
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 c0 00 00 01 00
end_request: I/O error, dev sde, sector 7814036992
sd 16:0:0:0: [sde] Unhandled error code
sd 16:0:0:0: [sde] Result: hostbyte=0x07 driverbyte=0x00
sd 16:0:0:0: [sde] CDB: cdb[0]=0x28: 28 00 3a 38 17 d3 00 00 01 00
end_request: I/O error, dev sde, sector 7814037144
So I requested a offline file system check from diagnose page. That was as off now 23 hours ago, from what I can see, the fs check did not take long, but has been stuck at DEvice software restarting for at least 22 hourse. I use less then 200Gig on it, setup as raid 10.
This device is not 1 month old. I had it freeze on my once already, not while restarting, just froze up. So that is the second time.
Status in the web console said all is fine, I had to go in through ssh and look at the os logs to find out what is happening.
What should I do?
Solved!
Go to Solution.

Hello CollegeMathieu
Please contact support using the below support links so we can have the issue properly diagnosed. There is a good chance that the unit may have shipped with a defective drive (if it is a diskless model one of your hard disks may be defective). This could be causing the strange firmware behavior.
A couple of things to try :
-power down the unit and re-seat all disks then try booting again to see if there is any change.
-If the above does not work, try swapping disk 1 with any of the other hard disks while powered off and then try booting again.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Ix4-300d: User name / permissions

Hello,
i've acquaired a ix4-300d which seems to work fine in general as the configuration is accessible through the web interface and i could also access the shares which already existed until activating security.
I am working with a Win7 User account that looks like "Firstname Lastname". When I try to access the shares using the Storage Manager, it asks to set a password for user "Firstname Lastname". After setting a password, there is no new user added to the user page, also i cannot add this user manually as a blank is not supported in a user name. Although I would consider this behaviour to be a bug as there might be several windows users using blanks within their user names, i tried to rename my account to just "Firstname" which didn't effect my ability to access my shares.
Any ideas what I can do?
Best Regards,
BlindFish

Hi BlindFish,
The password you enter in Storage Manager should match the password for the currently logged-in user on the local computer. If the computer user name is not set up as a user account on the Lenovo network device, you will need to do so.
Storage Manager uses the currently logged in Windows user account to connect to authorized Shares on the selected network storage device. If the Windows user name matches a user account set up on the device, Storage Manager will request the password to provide access to secured shares where that user has access permission. If the Windows user name does not match a valid user account on the device, Storage Manager will display only Public Shares.
You can change your Windows user account so it does not contain any spaces like you did, but there would need to be a user created on the NAS that matches the Windows user account name.
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