Tech support stumped, imposition software question: Dynagram Dynastrip

We recently upgraded from Acrobat 8 Standard to Acrobat 9 Pro (Windows XP).
We make PDFs out of Quark Xpress and InDesign.
Since the upgrade our printer is saying our PDFs do not show up on their imposition software - Dynagram Dynastrip v4.
They say they just hang up and never pop into place. The PDFs look fine on our end, and color separate as they should.
Interestingly a girl here has Acrobat 9 Pro at home on her Mac, and a test file from her worked just fine.
So there has to be some setting that's different between Mac & PC. And something that changed from 8 Standard to 9 Pro.
I called Adobe Tech support and they said they don't have any experience with this imposition software and suggested I call Dynastrip.
Dynastrip says the current version is 5.3.1 and our printer should upgrade their software. I am not in a position to force that upon them.
And, as I said, a test file from 9 Pro / Mac worked.
I tried taking all security off and gving "everyone" full control, but that didn't do it.
I appreciate any help you can give me.
Attached is a "bad" file

well it looks like I have a working solution ... I downloaded a freeware file called process.exe . I made a cmd file via notepad with the following contents:
rem this is to keep the HP network printer communicating with the desktops
rem
process -k "hpnetworkcommunicator.exe"
rem
process -k "scantopcactivationapp.exe"
rem
"C:\Program Files\HP\HP Officejet Pro 8600\Bin\HPNetworkcommunicator.exe"
rem
Start "" "C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" -deviceID CNXXXX:NW -scfn "HP Officejet Pro 8600 (Network)"
the XXXX is your printer serial number with an extra character or two. Pull that number from the port tab after you pull up "properties" for the 8600 printer.
This cmd file basically restarts the printer link. It opens a command window that launches the program to re-establish the link.. then it closes the command window. The launched program shows that the communication link is dead (just for a few seconds), but then it makes the connection... THEN you hit the close button and coninue your work until it dies again.
I may have it autorun every X hours if I can narrow down a good time. Until then I have a shortcut on the desktop to "FIX HP LINK" ... I only had to do this for my XP machines, as the vista one seemed OK.
What ticks me off is that I shouldn't have to do all of this diagnosis. It would be nice if there is a fix in the pipeline so the link stays stable al the time. I've spent hours trying to figure this crap out.
Anyhow, I hope the time I spent helps someone. PS, thanks to the OJ6500 thread that had the info for the scantopcactivationapp.exe program.
PS ... I'm still waiting for an engineer to contact me, if any HP employees are reading this.
PSS I haven't tried this without killing and restarting the hpnetworkcommunicator stuff, but it works for now.

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Wireless Mighty Mouse won't work properly with MacBook/tech support stumped

Hi. First post. Anyone heard of this problem? Appears to be location-sensitive. Problem described below, but first, short background...
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Wireless Mighty Mouse doesn't work properly when hooked up to Macbook -- herky-jerky, slow, unresponsive, sluggish, imprecise, intermittently better/worse. Went through a few Mighty Mouses and finally gave up; now using hardwire mouse and there's no problem. But before I return Mighty Mouse for refund, would like to see if there's a solution b/c I'd prefer wireless.
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This is no longer urgent because hardwired Apple mouse works well. It's just mysterious.
Any thoughts?
Other than that, I like the Mac environment so far. Fifth Avenue store is cool, also, because it's open 24/7.
Ken
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
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Hey, thanks! That was fast. I'm impressed by the Mac community.
This program helped my hardwired mouse, actually, and did give me wider parameters on the wireless mouse, but it didn't correct the herky-jerky/sluggishness -- actually amplified those problems.
Ken

Having trouble with CS5 tech support in India: want to contact US support or customer service

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I stumped the tech support guy

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Your current problem might have something to do with your initial install of LE. If your tech guy didn't already go through all this, make sure the old LE is fully installed, registered, and even fully operational at least once on one of your computers. Often an installation isn't complete until you go to use the ap for the first time. Then proceed to install the upgrade on that same computer.
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WVC80N Monitoring Utility Software- Freezes after one or two frames. Tech support no help!

Hello All,
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Hello Bahamaboy,
Your problem is exactly my problem. I tried both Windows Xp and 7. I can see live video, but the utility only record for a few second and freeze. There is no tech support in my country - cambodia, so I'm in a more serious situation. I also need help. May be I should tried from a fresh windows installation, but what is it good for. It takes lot of time to reinstall everything. Your comments do suggest some software conflict. I think I will try it on my laptop rather than my desktop, which I do not have lot of software installed on my laptop.
(Mod note: Edited post for guideline compliance. Thanks!)
Message Edited by JOHNDOE_06 on 01-20-2010 08:35 AM

VZW Tech Support confirms "Software Update has begun"

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Adobe's Tech Support is AWFUL!!!!!!! 5 days and no solution!!!! Please help!!!! crashing!

I this issue can be address be addressed....
I am completely disappointed, frustrated and angry!! I have spent over 9 hours on the phone with tech support - in India. This would not be a problem, but it seems these techs at the call center don't really know anything about Adobe products. And..... they speak very poor english. I even had one agent put me on hold for 45 minutes!!! It was at that time I realized what a sucker I was for waiting that long and hung up.   They don't document the cases that well, because I've called at least 30 times. Each time I get asked what the problem is, after I've given them my case number. At a certain point, and as much as we designers pay for these products, I just want to speak with someone who can help and communicate well with me.   Sorry for the rant, but it's ridiculous.
I recently upgraded my Creative Suite master collection to CS6 Creative Cloud Master Collection. Here are my system specs:
3.06 Ghz Core 2 Duo
6 GB RAM
OS- (currently) 10.7.4
CS6 Creative Cloud worked great with Mac OS 10.6 - no issues. However, like an idiot, I upgraded to Mac Os x 10.7.4.   Immediately - all Adobe products would work until I saved a project a second time. So here's the scenario no matter what product I use:
1. Open application (photoshop, illustrator, indesign, premiere, etc...)
2. begin using application - no prob just yet.
3. Save / Save As project. saves fine.
4. Work some more - fine
5. Save Project - application crashes / spins, application not responding (gets to 83% and crashes / spins everytime).   However, do a Save As - different project name, no crash!
6. Upon Saving a second time and application becoming un-responsive, I will try to Force Quit from finder. This causes my entire system to become un responsive. Only solution is to shut off the computer.
So Far I have done the following-
1. reinstalled all applications
2. Manually removed all applications and associated files - caches, prefs, etc.   / re-installed. Doesn't work
3. Created another user and tried applications with same results.
4. Tried the Root User
5. Reinstalled yet again.
6. Checked for bad fonts. no avail.
Cany anyone please help! I'm missing deadlines as it's been a five day issue!!!!!

I thank you all for taking the time to respond. Your help and input is greatly appreciated.
David_B — to answer your questions.
-The problem has happened with all items in the suite, but mainly with illustrator, photoshop and indesign
-I was previously using CS4 before my upgrade. But again, CS6 was working fine with OS 10.6.8
-Project freezes are occuring with both old projects and new ones.
-Earlier version, CS4 has since been uninstalled as tech support had me manually uninstall all softwares.
- The computer is on a simple network. We tend to work from a file server, however, the issue also occurs when saving to desktop or primary drive.
-When I save second time, and software freezes, I am saving to same location, trying to over-write the file.
Manish-Sharma—
I've tried both. Saving the files to desktop, my user document folder, and our file server.
It also appears, that the article you linked is something I have not tried. I will give this a try today. Thanks!
Gavante—
Thanks for trying to help calm me down.
Please don't misunderstand. You are correct, the people I've spoken to have all been very nice. They're just doing their jobs.
However, I have asked several times to recieve elevated help. The last phone call I was on yesterday, prior to writing this lasted an hour +. I spoke to 5 different individuals, all who continued to pass me on to someone of equal support level. By this time I was very frustrated. The last individual made a concerted effort to let me speak to the senior level support. He assured me I would definitely recieve a call back in 10 to 15 minutes from a senior level support agent.
That was yesterday at 2pm. I have yet to receive a call.
It's also not an issue of me being able to understand the agents accents.   Quite the opposite.... It is they who have trouble understanding me, making swift communication very difficult. Which, as you can imagine, to a consumer trying to get an issue resolved is frustrating.

Verizon tech support for FIOS - how to get around the attitude.

Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
A: Well, if I only had one computer, why would I need a router?
Linux does not need any special support, and in fact runs quite beautifully on FiOS and the router without any setup at all. It recognizes the router and self-adjusts with DHCP auto. Actually it's much faster and less flawed than Windows.
Linux doesn't have any recognized or known virus. At all. FUD is generated at various times during calls to FiOS support when I make the mistake of mentioning linux. They act like it's going to break their network.
I'm an Admin from MSFT, and MSFT uses linux. Extensively. They just don't like to talk about it. "Seven" = NT 7.0. NT is MSFT's version of UNIX, which they licensed fom Novell.
So, even microsoft contains unix code. Tada. Lets' drop the operating system arguments for now though.
I have three Dell servers, six Dell and HP desktops, and two laptops. All but two of them run linux full time, and only one is dual boot. Both laptops run linux exclusively and so do three of the desktops and ALL my servers. I've never in 12 years had a linux virus, and I never will. No, I don't even run a firewall, and there is no linux antivirus software accepted by the linux distributions, because it's useless. Not needed.
All of these machines, XP, Vista, Ubuntu, Slackware, and Red Hat Server run on four brainless hubs, or switches. A switch is not capable of DHCP or DNS routing. They are passive devices which are not capable of blocking a router. They only stop working when they die. You can have switches [hubs] in ANY conceivable chain or configuration, and they still work the same, as they all take commands from whatever routers you have.
The only router in my home is the verizon router. I have no need of others, but I've run dual and even triple routers before without a single problem. You set the extra routers to 192.168.2.1 instead of 1.1. Third router? 192.168.3.1. And so on. Painless.
None of these devices have yet failed or ever blocked internet access, yet half the time when I call verizon FiOS, the tech people tell me to connect directly to the router with my laptop. I've always just TOLD them that I did, but I never ever did that. It's not necessary. If you can't connect to 192.168.1.1, the router is dead. checking hubs is an astoundingly simple task that only takes a second... you just go to any other computer on that hub, or plug in my laptop, and see if you can get through. I've had one hub fail in the last 8 years, and that didn't fool me for more than a minute. I replaced it and was back in biz without tech support help.
ONLY in the instance where only ONE computer is down, does it make sense to isolate the router. Thus, the FiOS people are just trained to eliminate the obvious, but they also talk smack. MOCO? Why would I have a major OC24 type network connection in my home? I've been hit with just such questions. Wouldn't verizon know if I had a backbone connection through them???
Here's the deal: Buy your own equipment, and get warranties. Unless the external box, ONT I believe they call it, has died, you're not likely to get a lot of support anyway - since verizon will not talk about anything other than their router and the ONT. Save time and just be aware of your own eqiupment. I'm on my sixth day of having no FiOS since Verizon sent me a new also bad router and now I'm awaiting another replacement by the UPS people. Speed is not a hot button issue with verizon service apparently, but they are better than comcast.
Good thing about verizon is that they don't appear to cap bandwidth, and for that I respect them no matter how much garbage I get from a few of the tech support staff. Even most of those people are pretty nice. One of them actually talked linux with me for a half hour, and that was a breath of fresh air.
Verizon needs to realize that there are three to six times more linux operating systems in use now worldwide than all windows products combined. The US Army and US Navy have switched to linux systems and dumped windows. I'm shopping for another new desktop, and I'm only buying penguin computers. I won't buy "7" because I've seen the source code, and don't have a high opinion of it. Linux is more robust, and for whatever reason, MSFT still refuses to implement the System Five and UNIX security levels that are inherent to a safe Operating System, and a kernel component of unix. I don't see why not. NT is capable, but all suggestions to turn it 'on' are ignored.
I want to see verizon get with the program and start to support linux. After all, it's fifteen times cheaper to maintain, and three times less expensive to develop for. Verizon would never have to deal with spyware and viruses from its users ever again. One day I hope verizon will wake up.
In the meantime, it would be nice if the tech support at FiOS wouldn't misinform clients and customers about linux, macs, and having several computers in the home. There's nothing at all wrong with that. I just bought a netbook from you folks and I'm using that now to get online.

All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
C'est la vie.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Does Adobe have a tech support contact for Flash on browsers?

I am looking how to escalate to Adobe Tech Support but paying 29 bux an hour for some recruited college Grad that knows to little doesnt suit me.
Bought an HP Quad and it had Win7 home so poorly installed, configured, overloaded with junk, would not backup, when it did backup and create a repair disk they wouldnt restore. HP's preloaded Win7 build both IE8 and Firefox were crashing with both BSOD and Browsers not responding and dying. Firefox never responds to anything, Microsoft indicates is an add on problem but I think it can be a flash issue although it occurs much more on Wiin7 (ANY Version) for 32 or 64 bit. I have been screwing with this for a month screaming at Microsoft and Mozilla but its a waste of time.
Microsoft forums are polluted for Win7 browser BSOD and Browser halting then crashing posts, there answer is disable add-ons. I cant surf the net without add ons so that is a stupid reponse of finger pointing, giving appearance that Msoft, Adobe and Mozilla dont communicate. No company will take ownership and drive the issue to find the root cause and where ever that cause is make them fix it, Msfot, Adobe of Firefox.   so what do ya do?
    The HP PC with horrible preload of win7 finally died and killed the build but Microsoft was equally useless in helping me repair that preloaded junk even though the OS is theres.    I BOUGHT real disks because HP couldnt support the mess - HP couldnt support chewing food let alone the mess they place on PC's with 90% asian parts with old drivers.   Eleven escaltions starting on DAY 1 of ownership of a Pavilion. Hundreds of crash dump error reports sent to Firefox has still gone unresponsed, as they employ the 5th ammendment ,method of silence without support and Msoft remove all add on is laughable but proves HP. Firefox and MicroSoft wont assume responsibilty.
This sucks as all three gloat and boast about a HIGH levels of support and awards won for support but it is all myth, and laughably a lie but I still want it repaired.   28 years in IT - retired I feel qualififed to make the observation.
I never attempted to contact Adobe but I get redirected after seeing the warning about 39 bucks an hour to answer a phone for a freeware add-on.
Does anyone know of have a escalation path to a real person at adobe or department beause tthis site redirects from the ASK Adobe Support link meaning I cant even mail a question to then, Already a BAD sign but the driver is free, but they wrote, and millions are having issue so where is there support - Why bother writing the addon if people cant even ask a question.
So does any know if they support the flash add-on without charging?     a Glitch they might want to know about is flash 10.0.0.1 shows in Win7 Event logs as version 0.0.0.1 and I have logs showing that an addon report from the DEP (Data Execution Service) saw an add-on go to a non executalbe memory region whenthe only add-on I have is flash.
Google for IE8 Browser Crash 566,500, Win7 Browser crash 1,500,000, Firefox crashing 587,000, Firefox flash crash 1,420,000, Adobe flash crash 1,820,000,   are 4,615,500 google posts found for one issue and I know there are more than that failing but Im sick of the whole thing so adobe is my last gasp.   Please respond if you have a fix or path to escalate to adobe.
Thanks.
What a mess that no company so far stands up willing to take ownership of this just to find the root cause.

I don't have a definitive answer, but I would guess you won't find a tech support service dedicated to the Flash Player since it is free software and customers apparently have problems getting tech support for the products they buy. But here are a couple of things worth considering.
Try posting/looking thru the Flash Player forum...
http://forums.adobe.com/community/webplayers/flash_player
Try submitting a bug report...
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Call for Adobe to flush it's lame tech support:

I think I speak for many people when I say that Adobe's outsourced "tech" "support" is niether tech nor support. Come on Adobe, step up to the plate and give your customers a little more respect by offering them the kind of support that would be expected with a professional software package.
I have wasted so much time, I really feel cheated and outraged. I paid $800+ for an upgrade from CS2 to CS4 and the one feature I use the most : Merge to HDR will not align large images using WinXP-64, yet it workes fine in CS2. Sound like an easy thing to fix? Well here is 5 months of BS from Adobe tech support, it would be comical if it wasnt so pathetic:
Have a similar story? add it here....
I was already walked through replacing that file over the phone, that is one of the many "solutions" that did not work. Check the link you just sent me, it goes to PAGE UNAVAILABLE. I did an Adobe search for the file you were having me replace my current one with....PHSPCS4_Cont_LS1 and it IS FOR THE WRONG OPERATING SYSTEM!!!!!!!!!! Its for a Mac, I stated over and over the problem is a conflict with my WinXP-64 and you tell me to replace the automate file with a Mac file?
YOU PEOPLE ARE ALL IDIOTS!
YOU HAVE DONE NOTHING BUT WASTE MY TIME.
SHAME ON ADOBE FOR OUTSOURCING! YOU THINK YOU ARE SAVING A BUCK BY OUTSOURCING BUT LET ME TELL YOU - YOU ARE ONLY LOOSING AND PISSING OFF YOUR CUSTOMERS.
Greedy Adobe Executives: you suck worse than your lame *** "tech" support!
Monday, February 22, 2010 6:57:01 PM PST
Dear Customer,
Thankyou for contacting Adobe Tech Support. This email is with regards
to your Case ID#181230176 wherein you are facing issue HDR in Photoshop
Application.
To begin with we apologize for the inconvenience and we do respect your
helpful approach. We at Adobe have worked on your case and found that
the information provided required more details to help simplify the
solution.
Keeping that in mind Adobe has tried reproducing the workflow once again
and found the following accurate solutions:
Note : The entire solution process explained would acquire step by step
troubleshooting.
Note : Non of the Adobe Application should be opened while
troubleshooting.
1. Download "PHSPCS4_Cont_LS1" file from
"https://www.adobe.com/cfusion/support/index.cfm?event=membership
<(>&<)>returnURL=%2Fcfusion%2Fsupport%2Findex.cfm%3Fevent%3Dportal%26loc%3Den_us<(>&<)>loc =en_us" on Computer Desktop.
Note : Need to login with your Adobe ID and Password as required and
after login Click on OPEN CASES and check for the above Case ID#. Click
that to enter the case and follow Attachment option and DOWNLOAD THE
FILE.
2. Once downloaded, need to run the file by double-clicking the file
name saved on Computer Desktop.
3. Once Adobe Photoshop CS4 Content dialog box opens up.
4. Just click "NEXT"
5. It will automatically extract the required folder and would save it
again on computer desktop named Adobe CS4.
6. Open the folder and need to enter "Photoshop Content" folder.
7. You will identify 3 folders including 3 .pdf files
8. Enter the ENGLISH folder and enter Goodies folder.
Note : Following steps would require more accuracy.
9. Once entered the Goodies folder, enter "Optional plug-ins" folder.
10. Once entered, after checking the OS bit detail enter either Plug-ins
32-bit or Plug-ins 64-bit.
11. Plug-ins 32-bit folder contains Automate, Extensions <(>&<)>
Filters.
12. Plug-ins 64-bit folder contains Automate<(>&<)> Filters.
13. Both folder contains AUTOMATE folder and within the folder you need
to look for "PhotomergeUI" file.
14. Your navigation path with now would like be as "C:\Documents and
Settings\user name\Desktop\Adobe CS4\Photoshop Content\English\
Goodies\Optional plug-ins\Plug-ins 32-bit\Automate"
15. Then open folder with the same path as "C:\Program
Files9(x86)\Adobe\Adobe Photoshop CS4\Plug-ins\Automate"
16. If any file named as "PhotomergeUI" present delete the same file
from the location.
17. After that visit the same path to enter "Adobe CS4" folder.
18. This time need to visit path as "C:\Documents and
Settings\hdhar\Desktop\Adobe CS4\Photoshop
Content\English\Goodies\Optional plug-ins\Plug-ins 64-bit\Automate"
19. Copy PhotomergeUI file and same it at path "C:\Program
Files9(x86)\Adobe\Adobe Photoshop CS4\Plug-ins\Automate".
Note : If required can also copy the reset plugins and follow the same
path.
20. Quit Photoshop and restart the application along with the entire OS.
21. Checkin for the issue.
I'm sure that this time the issue had been understood accurately with
your helpful support through email and the solution would provide the
required outcome as that's the only way the issue would resolve apart
from re-escalating your case issue back to Tier 2 (Higher Level Support
plus detailed information)
Incase for any futher help to perform the steps kindly reach Adobe at
1800-642-3623 with your Case ID#181230176 as real time troubleshooting
outcomes for accurate navigation.
Kindly accept our apology !!
Thankyou
Hirak Dhar
Adobe
Notes from Customer
Thursday, February 18, 2010 4:19:31 PM PST
I still have the same problem. The "align" option in HDR will not work with large files when using WinXP-64.
The "align" processing time grows exponentially as the pixel sizes get larger in the images. I did extensive testing and plotted the
results. My camera shoots 5616x3744, when using 5 or more of the these to create an HDR, (the minimum I would normally use) the "
align" time is an unworkable 25+minutes.
The whole reason I am calling this an usresolved problem is that when I use the exact same photos in MergeHDR in CS2 it would proces
s in about 1 min. If I use the same files in CS4 without the "align" function, it processes in less than 10 seconds.
So clearly the problem is in the code of the "align" function in "Merge to HDR". Somehow that code conflicts in WinXP-64.
I dont need to hear any other suggestions of how to fix this on my end (there have been a dozens so far - they have all been wrong)
I'm just going to ask the same question again: are you going to have a programmer find the problem in the code and re-write a fix f
or WinXP-64 so it can handle larger images? I believe during one of our phone conversations I was told "we will look into this and g
et back to you" That was 3 or 4 months ago!
If you are not going to bother, please, have the dignity to just say so!
Notes to Customer
Tuesday, February 16, 2010 11:49:30 AM PST
Hello
We have not heard from you in a while on this case and we would be
interested in knowing how things are going. If you are still struggling
with this, we are here to help you. Please send us any new information
on this case number so that we may continue to build on the progress we
have made so far.
If we don’t hear from you we will assume that your issue is resolved and
we will close this case. We will wait 3 days from this notice before
doing so. Remember that a case can be re-opened up to 14 days after
closure.
Please open a new case for every new issue you come across so that Adobe
Support Agents can give the proper time and focus to each individual
problem.
Thank you.
Adobe Customer Care
Notes to Customer
Wednesday, February 10, 2010 4:19:30 PM PST
Dear Customer,
With regards the to the previous email dont forget to delete the
existing files from the Automate folder and then need to paste the
copied files
Thankyou
Hirak Dhar
Adobe
Notes from Customer
Monday, December 21, 2009 2:01:51 PM PST
your last comment.....
"Thursday, December 17, 2009 3:43:26 PM PST
Dear Pete,
As per our telephonic conversation i had attached the file with the Case
now you need to download the file from the support portal."
makes no sense whatsoever! The pdf file I was requesting is actually on the installation DVD under "goodies" I followed the instruc
tions to install the "PhotomergeUI" which was supposed to fix the problem with "Merge to HDR" as per our last phone conversation.
It did not change anything.
Notes to Customer
Thursday, December 17, 2009 3:43:26 PM PST
Dear Pete,
As per our telephonic conversation i had attached the file with the Case
now you need to download the file from the support portal.
You can visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. Also, forums.adobe.com is a useful resource
for self-help.
Thanks <(>&<)> regards,
Gunjan Bhardwaj
Adobe Technical Support.
Notes from Customer
Wednesday, December 16, 2009 1:49:43 PM PST
I just recieved your call and was told you would send me the missing "Optional Plug-Ins ReadMe.pdf" file
Instead i was just sent a pdf which is nothing more than a copy of this page stating all of my past requsests?!?
Your previous emails say to follow the installation instructions carefully, yet they are not included in the download, and were not
sent in the last email. Dont send me a link to start this process over, obviously the pdf file is not included. Just email me the "O
ptional Plug-Ins ReadMe.pdf" file - dont zip it, just email the file!
Notes from Customer
Saturday, December 12, 2009 10:37:03 AM PST
Is there a reason I need to install Photomerge to fix the "merge to HDR" problem?
(your instructions: Note: Advise the customer to read
OptionalPluginsReadMe.pdf carefully and then install required Photomerge)
Notes from Customer
Saturday, December 12, 2009 10:29:02 AM PST
I downloaded the zip file and extracted the contents but there was no "read me" file included
Notes to Customer
Thursday, December 10, 2009 2:16:51 PM PST
Dear Pete,
Please download Photoshop CS4 Optional Plugins from folowing download
link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4048
Note: Advise the customer to read OptionalPluginsReadMe.pdf carefully
and then install required Photomerge and other Output module's plugins
for 64bit machine(from Automate folder).
If in case you face any issue you can contact us at 800 642 3623
We are always here to assist you so please feel free to revert for any
assistance or clarification.
You can visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. Also, forums.adobe.com is a useful resource
for self-help.
Thanks <(>&<)> regards,
Gunjan Bhardwaj
Adobe Technical Support.
Notes from Customer
Tuesday, November 17, 2009 8:36:04 AM PST
still waiting, is anyone looking into this?
perhaps someone there could take the time to tell me whether this bug is being looked at or whether you plan to do nothing?
where are my other posts between this one and Nov 2?
Notes from Customer
Monday, November 2, 2009 8:20:33 PM PST
still open----- I'm waiting for an answer as to whether this bug will get fixed or not
I was told a week ago you would get back to me on this
Notes from Customer
Monday, October 19, 2009 4:19:10 PM PDT
another hour wait for tech support then the guy who answered went to get help and hung up on me!!!!
Notes from Customer
Monday, October 19, 2009 1:38:46 PM PDT
I am still missing the output module in Bridge and the Merge to hdr does not work with large images when using the "align images" op
tion

That's nothing!
An engineer and I contacted Adobe technical support by phone to ensure the PC I was having custom built was configured to its optimum. They advised XP64 as the best operating environment. After that discussion we had to completely revise procurement, etc to get the bits and compatible XP64 compatible software, putting the build project back a few weeks as well, Imagine how I laughed when I found out on one of these forums that XP64 is the worst choice and totally unsupported by CS4!
I have written to Shantanu Narayen, Adobe CEO and didn't even get an acknowledgement I raised this last week on the Adobe stand at BVE and was told they'd get someone to contact me asap but guess what, niet...! To be fair there has been one Adobe executive that recognises the problem and the damage poor customer support is causing the company; he has been as helpful as he can. Unfortunately, it seems the overall Adobe culture at the top is "get the money and run". If your problem goes beyond what's already on their web pages, tough luck!
Regards,
Graham

The worst Tech support of any company - EVER

I have posted 4 responses on a ticket to call me today 1-23-14 @ 2:30pm EST
I figure no one reads the responses since no one called me today as it is now 3:25pm EST and no one has called me on this ticket as I have requested
I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
If there was a way to voice my displeasure working with your tech support department I would.
Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company only wants the initial sale then could care less about your customers after the sale!
Case #0185050991
Updated
Thursday, January 23, 2014 12:33:46 PM PST
Opened
Tuesday, January 7, 2014 5:29:52 AM PST
Status
Open - Pending Adobe Response
Product
Creative Cloud Indiv 1.0
Support contract
Adobe Support Program
Subject
indesign cc crash issue
Notes & responses
Notes from Customer
Thursday, January 23, 2014 12:33:46 PM PST
I have posted 4 responses on this ticket to call me today 1-23-14 @ 2:30pm EST
I figure no one reads the responses since no one called me today as it is now 3:30pm EST and no one has called me on this ticket as
I have requested
I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
If there was a way to voice my displeasure working with your tech support department I would.
Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company
only wants the initial sale then could care less about your customers after the sale!
3 weeks after my initial call and still no help on a resolution to my Adobe errors=pathetic
Notes from Customer
Thursday, January 23, 2014 5:17:37 AM PST
Once again please learn how to read my previous responses. Your department keeps calling me at the incorrect date and time. I have r
esponded 3 times already in this ticket to call me @ 2:30 pm Est on 1-23-14 and no one seems to be able to read as they keep asking
me to give a call back data and time.
Here goes for the 4th time - Please call ME @ 330 -255-2432 on 1-23-14 @ 2:30 pm EST
I don't know how I can be clearer on the date and time. Hopefully someone will be able to understand 1-23-14 @ 2:30PM EST 330-255-24
32
Notes to Customer
Wednesday, January 22, 2014 4:17:17 PM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
to assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 330-255-2432 but you were not available. So please get back to us or if you would like us to give you
a call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.
com as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Wednesday, January 22, 2014 4:17:17 PM PST
As I said on 1-16-14
Your technical support is terrible!
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
cemail!
Notes from Customer
Friday, January 17, 2014 1:48:04 PM PST
As I said on 1-16-14
Your technical support is terrible!
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
cemail!
Notes to Customer
Friday, January 17, 2014 1:40:28 PM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
to assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a
call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
om as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Thursday, January 16, 2014 9:13:29 AM PST
Your technical support is terrible!
I have been waiting on hold now for over 40 minutes
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
I can't spend my whole day waiting on non existant support. Your company really needs to hire more techs as the wait times are unacc
eptable!
Notes to Customer
Tuesday, January 14, 2014 7:51:57 AM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991. We would be happy to
assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a c
all as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
om as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Tuesday, January 7, 2014 6:28:30 AM PST
server:windows server
desktop client: windows 7 service pack 1 64 bit machine
9.1x64
admin rights
na
active directory
windows client
app crashes on open
adobe indesign cc has stopped working
a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available
have to crtl-alt del to task manager to stop program
software is loaded locally on the laptop from the creative cloud
starting rogram amkes the software crash within 20 seconds or less
Notes to Customer
Tuesday, January 7, 2014 5:29:52 AM PST
Hi
Please provide the following information so that we can do the further trouble shooting :
-- Server OS type and version (including service packs) - Linux, Solaris, Windows etc.
-- Desktop client OS type and version(s)
-- InDesign or InCopy product version and language
-- User rights level on client (User, Power User Administrator)
-- Network protocol to Mount/Access the server volume from a client desktop computer
-- Type of network protocol being used (SMB, Active Directory, Novell, etc.)
-- Does the problem affect Mac & Windows clients?
-- Problem Statement (i.e. "When I do X with Y, Z happens") including exact wording of any error messages received
-- Steps to reproduce the problem would be very helpful, and other relevant details
Regards
Adobe support

Hi,
I apologize for the unpleasant experiences with our Tech Support.
It seems you have InDesign related issue so I am moving your posting to InDesign form from PDF Pack forum.
Thank you.
Hisami

Is there in fact a real, live MOZILLA TECH SUPPORT PERSON who can respond??

Is there ANYONE out there who can identify and correct the problem causing intermittent non-functionality of my ATT/Yahoo email on FF? Evidently this is indeed a FF issue, as my email works fine with another browser on my Ipad. Does Mozilla in fact have in-house tech support people??
To re-iterate the problem as I described it in this forum a week ago--but to which I had no response--I can open the email page, but it does not refresh to load new emails; I cannot compose and send, cannot delete, and cannot open any folders.
I re-set FF, re-loaded an earlier version (that subsequently up-dated to v.22 on its own), tried System Restore. I spoke with ATT tech support then as well--at least they have live support, for free--and at the conclusion of nearly an hour the problem went away--until today, again--despite the tech's assertion that she did nothing, that perhaps an up-date had not completed loading?
Today I downloaded the FF "Troubleshooter" software--that didn't help, either.
I REALLY would appreciate an upper-level technician from Firefox/Mozilla responding to this--with a solution!
Thank you!

This is Mozilla's tech support. Like most providers of free software, mozilla doesn't have a dedicated phone support system, but this site is manned by both staff (like me) and community members. You get support for ATT because you pay monthly to use their services.
You should make sure you update to Firefox 23 (22 is out of date and no longer supported), and try all the steps at your previous post ([https://support.mozilla.org/en-US/questions/966272]). Specifically, try a new profile or Reset Firefox [[Reset Firefox – easily fix most problems]].
I'm going to lock this thread since it's a duplicate, and please follow up on your previous thread. Thank you!
<sub>fixed link ~J99</sub>

Tech Support Hell, a very Creative Tech Support H

Didn't think it would happen to me.
Had to reinstall everything on my PC -- twice. After getting everything
loaded on, I went out to the Creative website for my Creative
Soudblaster Audigy sound card, and tried to use their software
autoupdate the drivers. The online autoupdate reported that their
download server was unavailable. So I thought, fine, I'll try again the
next night. Same thing next night, server unavailable. So I waited
until the next night, and same thing again. So I emailed Creative
Support that their autoupdate download server was reporting as
unavailable. And I asked them if they were still supporting the
autoupdate feature for their older products.
They sent me back an email telling me to remove the soundcard drivers
and reinstall them again to see if this fixes the problem.
I replied that reinstalling drivers on my PC to fix a problem with their
website is like draining the gas from my car and then putting it back to
fix a problem with their car. And I also pointed out to them, that by
this time, their manual download servers for North America were no
longer available, and that I had to go to their Ireland download servers
to manually download and update the drivers from my Soundblaster card.
They sent me a reply asking me to detail the steps I went through.
Which I did, clearly pointing out that I went to their United States
servers, which you can only get to through the site "us.creative.com"
Later that day I got a reply in Spanish.
So I emailed them back asking why they are sending me emails in Spanish?
Today I got two replies -- one telling me that my email had gotten
misrouted, which was why it was replied to in Spanish (the person who
received it couldn't tell that it was written only in English? Was
that why they responded only in Spanish?).
The other told me that my problem was that I hadn't gone to
"http://us.creative.com" site, and that was the cause of my problems,
even though I had pointed out that I had gone to Creative's United
States site, and detailed the steps that got me there.
So I emailed them back, repeating the steps I took and pointing out to
them that this does indeed take a person to "http://us.creative.com",
and I asked them what part of my previous email they had not read.
I am wondering what "Creative" response I will get this time.
I also have copies of all the emails in case anyone wants any proof.
S Pearson
P.S. Just as I was ready to post this, I got a response to the last email I sent above. And it is, you guessed it, completely in Spanish. Sigh.
I wonder if Creative is capable of being embarassed by this, because to call this kind of stuff Customer Support is like calling a jock strap and tennis shoes formal evening wear.

Well, my original intention had been just to let them know they had a server that was not responding (and actually had been unresponsi've for two days by the time I emailed them), and to just ask a question.
My question did get answered, and someone finally responded that they had been doing some server maintenance that weekend, and there had been some problems with a few of the download servers that made them unavailable for awhile.
The email address I used is different from what is in my profile. If you really need the email address I used for this, I can give it to you, I just prefer not to put that one in a public forum. I get enough spam in it the way it is.
I realize your tech support people are probably swamped. It would be nice if they would read a little bit farther into the emails before replying, though, and all of this could have been avoided.
And after having done some system administration work in my career, I know from experience that no matter how much monitering software you have on servers, there will still be times when an end-user will be notifying you about a problem with your servers way before any software or hardware will.
SPearson

Tech support stumped, imposition software question: Dynagram Dynastrip

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