Unable to access apps/menu/almost anything

I am asking this question on behalf of my colleague
Device info
Your carrier: T-Mobile
Model info and OS version: We know it’s a silver Pearl from checking against pictures – not certain of the exact number and (because of the problem) can’t check the OS version or any of the other requested information but if I manage it I’ll update – sorry!
Basically the issue is that the apps bar (usually on the Home Screen) has disappeared and we can’t get into the apps screen using the menu key either - additionally the phone initially set itself to mute (and using the mute/unmute button did nothing) although we have since managed to change this to vibrate.
I did a battery pull and we left the battery out a little while to ensure it was registered (I haven't had my Curve long enough to work out if just yanking it out and in again work just as well - my old phone needed it taking out for about half a minute before it would reset! Stupid thing.) then after putting it back in it went to a white screen with an egg timer on it for quite a while, but did eventually load. It verified the security software and then went back to the initial blank screen that was there before the pull but with a large red dot in the left hand corner.
The first time I clicked anything after this it had a fit and gave App Error 523 (I haven't had a chance to see if I can look up what this means yet but will do after posting this) then when I clicked Reset (the option below the error report) it went off, the red light blinked once then it switched back on again.
Same thing this time only when I click after unlock although the red dot is still there all that happens is that the dot disappears and the other options on the screen move down a tiny fraction. It's still set to vibrate which is a relief at least.
The only thing we can do is get into the phone menu pressing the green button or a number, then from there by pressing the menu button there is a limited number of apps available (IM client, SMS, Web, Phone) and we can also get into the options for any of these once we're in but otherwise nothing is available.
I hope that's enough information but please ask me if there's anything else I can give. I'd really appreciate any help! Thanks in advance.

If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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