Verizon Network Extender

Any success stories using the Verizon Network Extender? I'm not having much success.  I tried setting the VNE up by connecting it to my AirPort Extreme and got blue LED's on power, GPS, and WAN fairly quickly, but the SYS LED was solid red. After an hour with no change I tried connecting the VNE directly to the modem thinking there may have been a conflict between the VNE and the APE. No such luck, in this config both the SYS and WAN LEDs remained red.
I called Verizon Tech support and they had me reconnect the VNE to my APE and once again the SYS LED remained red. I spent several hours on and off the phone with Verizon Tech support running some tests and doing some troubleshooting but didn't get anywhere. The tech finally told me he would need to submit a troubleshooting ticket and that they would get back to me within 24hrs.
My Google search didn't reveal anything concrete either. There were a number of people reporting success using the VNE with APE as well as a number of people reporting problems. The threads were a year or more old and none had any real solutions.
I'd like to here from fellow forum members of their experience with the VNE.

    Hey chaseyDog,
I am very sorry to hear about your troubles with the Network Extender. I know they do help a lot in terms of your service indoors so I can understand how much you want them to work. It seems like you have done a lot with your NE and we want to make sure it's working properly. Do you have any update on how it is working now? Was there a resolution provided to you from the ticket? Please let us know since we only want the best for you! Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

Similar Messages

  • Poor signal WITH Network extender.

    Hoping to get some help here so i dont have to call verizon.
    Im just recieved my verizon network extender, the SCS-2u01 model.
    I installed it, waited for it to boot and and restricted it to just my wife and I phone numbers.
    We are for sure connected to it, *48 confirms and get the beeps when placing calls, but im getting mostly 1 bar of service within 30feet and literally even holding the phone right up against the thing gets usually 2 bars, sometimes 3, never 4.
    We just switched from sprint and with sprint we had and airave which appears to be 100% identical device, setup identical and would would get full signal
    with in 40 feet(all downstairs and even outside) and 2-3 bars upstairs and way out in the yard.
    Ideas?The only thing i can think of is it it 2 feet from our wireless router, although no different then the airave.

    I recently started using the Sprint Airave so I should be able to contribute to this.
    Network extenders only have a few pieces to them.  They have a broadband connection port which needs to be hooked up to your modem, some ethernet ports that hook up to your router/computer, an antenna for broadcasting the wireless signal and a GPS antenna for 911 emergency situations when you cannot place it close to a window. 
    If your signal is not strong inside your house then normal wireless troubleshooting steps should apply.  I'd suggest starting with a site survey and moving your NE around the house until you can find a spot that performs better.  Try locations close to windows and away from anything metal/electric if possible.  There might be electrical equiptment or competing wireless signals that are interfering with your reception in its current location.  If your NE is still not performing after relocating it, then contact VZW for support and a possible replacement device.
    Site Survey walkthrough:
    http://3gstore.com/page/13_will_an_antenna_help_me.html
    Verizon lets you manage your NE online through the My Verizon account.  Once you sign into the account you should be able to make any additional config changes that you want.  I'd look into changing the wireless channels or broadcast mode to see if there is an improvement.
    More details available here:
    http://www.verizonwireless.com/b2c/store/accessory?action=gotoSetup

  • Why do I need to pay for Network Extender?

    I've been exclusively a Verizon Wireless customer for over 11 years. Yearly I pay about $3,000 for my service, which I use for my business and personal use. Yet, I can't get a signal at my place of business, on the 10th floor in the middle of NYC! I get all bars in the basement of home an hour outside of the city! Plus, it's extremely embarassing when my clients complain that they can't connect and look at me for an answer why.
    I understand that this can be remedied using the Verizon Network Extender, but why should I have to pay an extra $250 just to get the service I'm already paying for ? Plus, this extender uses MY internet connection, My electrcity , AND others in the area can use it too for free ? Basically, I'm extending Verizons' network at my expense.
    You should supply this device at no charge to customers like myself who can't get service.

    Tonyfalcone, I can understand where you as well as Roy are coming from. Roy understanding a need for a workplace offered an alternative option for you, your clients and other businesses together can benefit from. The network extender we offer is much less. The network extender being an accessory isn't discounted like phones/devices but there's no contract, no monthly fees. You can set it to allow specific numbers priority access to the network extender. Alternately, speaking outside of vzw products, you can search online other signal boosters. Keep in mind, we don't have the support to help you if you needed to troubleshoot a third party product. 
    You mentioned you've been on our network for many years. Did you previously have service at your workplace? Can any Verizon user use their phone? If no to both, it does appear signal is being interfered or blocked. Personally, I've been on high floors in buildings and had service. Possibly they already installed a signal booster but I'm not sure. 
    Thank you

  • Network Extender Problem

    I have had the Verizon Network Extender for several years.  I use it in a rural area.  It worked fine initially but now all our Verizon phones have trouble connecting to it, i.e.. Even when the phones are within a few feet of the extender they show only one or two bars.  #48 indicates they are connected to the extender, however if we move just a few feet away they drop the connection.  We are then unable to make or receive calls.
    I should add that all lights are blue on the extender and our internet connection is good.  I brought the extender to our house in the city and even though we get good signals and connections without an extender in our house, the phones will connect and stay connected to the extender when it is installed at this location.
    I should add that the rural location is on a lake and our phones will frequently show strong Verizon signals with the extender off.  However, we are almost never able to make a call or receive a call at this location unless the extender is working.
    My guess is the extender emits such a low power signal that the phones are looking at towers across Lake Superior and seeing those signals as stronger than the extender signal. Again we can't connect to those towers even though the phones show bars from them.
    Can the extender signal be strengthened or set higher by Verizon personnel?   It would appear that if that happened the phones would see the extender as the better signal.

    Turns out my network system was assigned a "system id" that is way down the preferred roaming list of my Samsung.  The Samsung Droid would avoid it at all costs, therefore would not connect to my extender.  Once tech support changed the system ID of the extender to the same number as the area the extender is located in (318), the Samsung and all our other phones have been connecting without problems.  Thanks to Chris who received my Verizon trouble ticket and solved the problem.

  • Droid X not connecting to my Network extender

    I have a Droid X and just got a Verizon network extender, because of poor signal in my house. I setup the network extender and have 4 blue lights on it. The network extender shows up in "my verizon", but my Droid X will not connect to it. I did *228 and still nothing. I call #48 and I get message #206 your call can not be completed at this time. I have rebooted the phone, computer and still nothing. I called tech support and had a 40 minute wait and gave up. Any ideas???   Craig

    Same here. I'll give you my whole story, and you can decide what to do.
    First, are you a former alltel customer?  If so, that's the problem.  You probably still have your alltel plan, and your plan determines which PRL you get.  The vzw uses the PRL to determine who uses it and who doesn't.  So the first line of customer support (yes, you'll have to call them) will want you to move to a vzw plan.  If you want to do that, fine, but I didn't.  I read online that this was the likely problem, and their local vzw retailer fixed it for them.  For me, they gave me a number to call (sorry - don't have it, but your local retailer can probably give it to you), and they seemed much more reasonable.  I explained that I had an Alltel PRL and needed a vzw PRL to make the NE work, and they did it on the spot.  I did #48 and connected right up.  
    It seems that once the NE has your phone registered, it doesn't lose it even if your PRL goes back, as mine has.
    Now, if your NE ever stops working (red sys light, blinking red gps light), it's probably your router.  They told me the following routers should be avoided:
    Linksys WRT54G  <= this was my router
    Netgear WGT624
    DLink DIR625
    Dell Trumobile 2300
    So I bought a Belkin N+ yesterday and haven't had any trouble since.

  • Problems with Network Extender

    We have recently moved into a metal building as our home.  Our phone signals are affected and so we did the research and bought a Verizon network extender.  The bars on our phones went straight up to 4 and the VNE works great ... up until you use the internet for anything that takes a little bandwidth.  I work in a home office over a VPN all day.  I can be taking a call and as soon as I send an email (no attachments just an email), my call becomes choppy and unusable.  I paid our ISP technician an hour's onsite visit to troubleshoot our in-home network and with his monitoring we noted that the bandwidth performance was drastically affected when the VNE is attached and working.  According to FAQs, the bandwidth required for the VNE should be nominal.  We have 10 mbps down and 4 up...and the VNE seems to cause all kinds of internet issues when plugged in. 
    Further, the GPS signal catches and stays for hours but then seems like when left unattended for hours the blue light goes away...if I pick up the VNE and just move it around, the GPS signal catches again. I have attached the "external GPS cable" just to see but if it gets the Blue light at all, doesn't that really mean the extra cable isn't necessary?
    Does anyone have any suggestions how I can successfully use this tool?

        Hi vjamison812,
    I want you to have the best experience using your cell service while at home. Every call connected to the extender should only be using an average of 40 kbps. Was the technician able to advise how much bandwidth is being used? We may need to reach out to our engineering team to confirm the manner that the Network Extender is connecting to your internet but the more information we have from your ISP, the more details we can provide. I also recommend you contact the manufacturer of your router if it's different than your ISP. Occasionally settings need to be changed to ensure better call quality.
    Does the GPS light turn off or does it go from Blue to Red? The external cable is only needed when the light is Red and stronger connection is needed. Please ensure that the Network Extender is located in an open area, preferably in an elevated location near a window and in an upright position. Please provide more details as to exactly what happens with the light.
    Thank you,
    MariaC_VZW
    Please follow us on Twitter @VZWSupport

  • Verizon should be giving me a network extender if I cannot use their phone here in my home even though they say I "should" have coverage. Verizon acknowledges that it is a problem of theirs...but I'm expected to pay my bill and can't use my phone?

    I want VERIZON to send us a NETWORK extender at their cost because I pay my bill and am NOT receiving phone service from VERIZON as promised. I am stranded without the use of my cell phone in my home. My contract says that VERIZON will provide me service and I must pay...I DO pay. Why would VERIZON do this to a almost 7 year responsible customer? Our whole family uses VERIZON (seperately) and this is horrible customer service. VERIZON knows that many of the basic phones do not work as promised. I want a working phone. All VERIZON keeps saying is that my upgrade isn't until August? I don't want an upgrade, I want a phone that works. I am contacting the Attorney General's office to see what can be done. I have missed emergency phone calls and now will be in a snowstorm without a reliable phone.

    First of all, Verizon does not guarantee service, even in areas where the map says there is full coverage.
    Service provided vial radio waves can be affected by multiple things, such as foliage, buildings AND asmospheric conditions such as snowstorms.
    Maybe you should have purchased the NE before the snowstorm, but then if your power went out, you would be out of luck. Of course, your power company says they will provide you power, but then again, sometimes there are outages.
    If phone service is so important, there is NOTHING as reliable as a land line!!!

  • Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

    It was a dark and stormy night...
    For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
    Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
    The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
    A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
    120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
    "I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
    OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
    "Sorry"
    Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
    After being brushed off.

    Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
    The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
    Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

  • Why does Verizon expect me to buy a wireless network extender?

    My wife and I have been Verizon customers for 15 years for reasons that aren't entirely clear. We recently moved (less than two miles) and now our phones do not work in our new home. Period. In order to make or receive a call or text, I have to physically leave my home and go outside. I live in Florida, it rains and is usually pretty hot. You can see why I would consider this an inconvenience.
    I spent over an hour on the line with "tech support" only to be told that I live in a magic "null area" between two towers and would it please be my honor to buy a $250 wireless network extender? So, let's be honest, I laughed. I pay for my service as it is. Quite a bit. Even with a discount through work. They let me know that service isn't guaranteed in a building, even AFTER they tell me that I live in a "null zone". (Oddly enough, my best friend is on Sprint and can talk all day long inside my house.) I work in what would best be described as a concrete bunker and my phone works there, but on my days off, apparently I'm expected to "rough it" and go drive around if I need to communicate with my wife. To be fair, the guy said they'd offer one to me for $100 off, but I'm more interested in getting the service I pay for at the price I already pay for it.
    I don't have a home phone, I don't want a home phone. I'm supposed to be living in the future where things are wireless and are expected to work without tying me down or making me go outside when it's like...90-ish.
    So, how about it Verizon? Can you make this right, or do I just man up and pay the ETF and become a new Sprint customer?
    Thanks,
    Chris and Jen Hedeen

    punkriffic wrote:
    I'm supposed to be living in the future where things are wireless and are expected to work without tying me down
    You have fallen into a common misconception about cellular devices. You may EXPECT them to work, but the fact remains that because they ARE wireless, they do not work everywhere NOR are they expected to NOR are they guaranteed to. Simply because you EXPECT something to work everywhere does not make it true.
    IF having a cellular signal in your home is important AND you are unwilling to pay for the network extender even when Verizon offers 40% off the price, then you should go with another provider which does have good signal inside your home. Hopefully your new provider will not have a problem with service in any other areas where you consider it a necessity and is harder to find a work around.

  • I get no wireless signal in my home, so need a network extender for the Lumia 2520.  Specs indicate LTE FDD network:Band 20 (800MHz), Band 3 (1800 MHz), Band 7 (2600 MHz). Does Verizon offer a network extender that will work with the Lumia?

    I get no wireless signal inside my home, only outside, so I need a network extender that will work for the Lumia 2520, Specs indicate it uses LTE FDD netork Band 20 (800MHz), Band 3 (1800MHz), Band 7 (2600 MHz).  Does Verizon offer a network extender that will work with the Lumia 2520?

    We want to make sure you get service in your home Astromandata! I can check your area to see if you qualify for the network extender. What's your zip code? If it does qualify than you will be able to use it for your Lumia to support your voice services. Find out more information here: http://spr.ly/6585fNlt Is anyone else having this issue?
    AmberF_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • Anybody getting a solution from Verizon to replacing Network Extender?

    Our Network Extender quit working one day short of our one year warranty on August 21st, 2013.  We still do not have a replacement or any assurance of a replacement, refund, or any type of solution from Verizon.  Where is the customer support?

    For RTR15! above:
    Suggest that you call into Verizon tech support.  They have a whole group that works on supporting these things.  When I was having problems, I spent some time on the phone with the tech support folks and found them to be helpful and responsive.  My problem turned out to be a router problem.
    One thing to try when you have a problem with a Network Extender, that happened to fix my particular problem (for what it's worth), is to reset your router to factory defaults (also known as "clearing the nvram"), and then manually re-enter your router's settings.  If there's newer firmware to try, you could also upgrade your firmware, but remember to the reset to factory defaults AFTER upgrading, and to manually re-enter your settings.
    Good luck.

  • I have a Samsung Network Extender, model SCS-2U01, and for the past two weeks, the SYS light has gone from solid blue to a blinking red light, disconnecting me from my business calls. In reading the forums, it was mentioned that Verizon had to reset somet

    I have a Samsung Network Extender, model SCS-2U01, and for the past two weeks, the SYS light has gone from solid blue to a blinking red light, disconnecting me from my business calls. In reading the forums, it was mentioned that Verizon had to reset something on their end to fix the issue. Would you be able to confirm if something needs to be reset to fix the issue? Thank you!

    First, try the normal stuff: power cycle your modem, router, and NE allowing time for each component to stabilize before turning on the next in sequence modem > router > NE. If necessary, try resetting your modem and router. If it still doesn’t work verify it is listed in MyVerizon and then calling Verizon Wireless Customer Service at (800) 922-0204. Good luck!

  • IPhone 4 and network extender troubles

    I live in an area where I need a network extender to receive a signal.  All has worked perfectly fine in the last 4 years I've been with Verizon, until about 4 weeks ago when my daughter was trying to send me pictures that I never received.  I then noticed a picture I had sent her didn't go through either. I'm usually connected to wifi, but when I'm not and try to access the internet it says "could not activate cellular date network".   I have tried every suggestion I could find on the internet from other people who have had this issue with no luck, and I do mean everything from toggling off and on this and that, to taking my phone back to factory settings, which by the way, even with no back up and just adding one picture and one contact this issue exists.  When I'm in a 3G area I have cellular data and the phone works fine, including being able to send and receive pictures and being able to access the internet, so I have no reason to believe it's the phone or the settings.  I'm thinking it has something to do with the network extender not playing nice with my iPhone because my husbands Android is able to send and receive pictures and access the internet with no problems.   I would also like to note that about 2 weeks ago I contacted support to see if they had any news, the tech tried sending me a picture which I did just randomly receive about 2-3 hours later, along with a picture my daughter had sent me earlier in the day.  I asked her to send me another one which I got, but after that I tried sending her a picture and the problem was back. 
    I have been in contact with technical support and network support, who haven't really helped me.  I don't think they know what the problem is so they just ignore me, as it's been 8 days since I've heard from them.  I think 4 weeks is plenty of time to at least narrow it down.  On my first ticket they asked me to run a speed test, which I did and they were going to check the towers.  They called me on my cell, but I missed the call, thanks for leaving that VM though, no cellular data=no VM, so I didn't know until days later you left a message saying no problems were found.  So I had to start over again, two weeks since the problem started.   On my second ticket they said they didn't do the first ticket right, a week later they called back asking for another speed test, which came back above minimum requirements,  they were going to pass it on to network support and here I wait 8 days later, 4 weeks total with no end in sight.
    Today I stopped at the Verizon store hoping they'd have some suggestions.  They said they couldn't do anything on their end, I'd have to call technical support...The only thing they told me that was new was something about a security breach with Samsung extenders, and maybe an update was pushed to my extender that's not playing nice with iPhone.  But how do I check on something like that, who do I report this to??   If that was the case wouldn't Verizon tech support know about it?  I'm not getting any help and I don't feel like anyone at Verizon really cares, but you can bet if my payment was 4 weeks late there'd be an issue. 
    Any suggestions? 

    How old is the extender?  Can it support 1x or both 1x and 3G?  Try checking the Network Extender space for more suggestions and similar questions.

  • Add Cell Phone Network Extender to Apple Network

    I am currently running a Time Capsule which gets its internet feed from a cable modem (Cablevision). I am trying to add a mobile phone network extender (Verizon micro cell) which requires an internet connection (via Ethernet cable) to create a cell phone call, since I have no towers in my area.
    The Verizon micro cell requires a VPN output from the router; the TC does not support VPN. So the Verizon micro cell does not get an internet connection if I connect it to the TC via one of its ethernet ports. It does connect to the internet if I connect it directly to the cable modem.
    APPLE: WHY DOESN'T THE TIME CAPSULE SUPPORT VPN?!? Honestly, enough is enough, I like the plug and play part of Apple equipment, but maybe, just maybe some people need semi-pro utility out of your equipment. End of Rant.
    I could buy another cable modem from Cablevision and simply plug the Verison micro cell into that, but it costs $45 per month, so that's out of the question.
    I would like to understand whether the solution I've been given from a very helpful Cablevision tech guy will work and how to execute it with minimum disruption to my network (currently the TC feeds an Airport Express elsewhere in the house as a network extender, so I really do mean minimal disruption, please). In essence, it involves cascading the Linksys to the TC.
    I am told to connect the cable modem to a router (I have two unused Linksys routers, one wireless and one without WiFi; my preference is to use the non WiFi router so I don't have two wireless signals), and then connect via the Linksys ethernet ports to the Verizon micro cell and the other to the TC. Apparently this is possible if the TC gets a WAN connection, as opposed to a LAN connection, from the Linksys. The micro cell works fine already, so I guess it just doesn't care.
    According to Apple, the input that I'm already using, from the cable modem to the TC, is a 1 GB ethernet WAN port for connecting a cable modem. When I cascade the Linksys to the TC, the TC doesn't see an internet connection, though, and it makes sense that there are conflicting IP addresses causing the problem. The port out of the Linksys works fine as if I switch the wiring, the micro cell gets an internet connection no matter what.
    Question 1: How do I configure the Linksys so that its output is something the TC can handle? Will the configuration screw up the signal that's going to the micro cell which is already OK?
    Question 2: Or what do I do in AirPort Utility to set up the TC to see the signal correctly (ie as a WAN signal) from the Linksys?
    Question 3: Is there anything else I need to know?
    Despite the "Go Dog, Go" style of writing above, I know my way around configuring Linksys routers, so your reply can be quite technical. Thanks in advance.
    H

    Well, not much telling unless you ask the carrier that you are trying to use. If it will not work with the SIM you are trying to use, there could be any number of reasons with a phone that has not been purchased through an authorized reseller. I'm afraid no one would really be able to answer your question without a lot more information.

  • My Samsung Network Extender worked for years, but no longer works.  How do I fix it?!

    My Samsung Network Extender worked for years.  I switched away from Verizon only to find out it won't work when my phone is on another network.  I have since switched back to Verizon and now my Network Extender does not work AT ALL.  I will switch away again if this problem is not resolved.

        We would be delighted to assist elsdpe! Have you contacted us to readd the Network Extender to your account? If not please contact us directly at 800-922-0204. We look forward to hearing from you soon, thanks!
    MatthewS_VZW
    Follow us on Twitter @VZWSUPPORT

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