WMP 10 won't autosync Zen Xtra 30 GB

Hi, I've had my Zen Xtra 30 GB since Christmas. It is installed correctly, but for some reason WMP 0 will only allow me to Sync it. In other words, it won't let me use AutoSync. The options are just gray and blocked where I can't even change them. If someone knows about how to fix these, please help. Thanks.

Oh. Well I'm just glad that it's not a case of me doing something wrong, because I was almost certain I installed it correctly and the fact that I've synced plenty of songs using WMP 0 was even more confusing for me as to why autosync wasn't available. I can't wait till the new firmware comes out! Does anyone know if Virgin Digital will be having a similar service to Napster To Go? I've discovered that Napster has a lot of songs that are only available to buy. I currently have Real Rhapsody, Napster, and Virgin Digital. I've had Rhapsody for 2 years and I love it. I sent them an email asking if they were releasing some kind of service like NTG, but they haven't responded. Anyhow, one of my favorite bands is Guns N' Roses. Well, Napster only has most of their songs available to purchase (no streaming or downloading). Rhapsody, the entire 2 years that I've had it, has had plenty of GN'R to listen to (all their songs are availabe). From what I can tell, Virgin Digital has all their stuff too. So, I'm curious if Virgin Digital will come out with something like NTG? It's already set up the same (unlimited streaming and downloading) and it's compatible with Creative and other brands.Message Edited by redfirebird2008 on 02-08-2005 2:02 AM

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WMP won't recognize Zen V Plus

I have a Creative Zen V Plus and Windows Media Player doesn't recognize it. It shows up in device manager and as a seperate dri've when I plug it into the USB.
I have updated all firmware, re-booted the mp3 player, checked that all USB ports have power, re-installed the software and downlaoded Microsoft Windows Mobile Device Center 6. for Windows Vista. All of which did nothing.
The Customer Support at Creative says it is a windows issue, HP says it's a Creative issue. Any suggestions on how I can fix this?
Thanks.
Neil

After switching from Win XP to Vista I needed a new way to organize playlists on my Zen V Plus, and I just could not get used to Windows Media Player. Then I discovered MediaMonkey, and to me it is *so* much more intuiti've. I am using it mostly for podcasts, but it looks like it does just everything, and it is free.

Zen Xtra won't connect for Firmware Install. WMP Rolled back to v

My Nomad Jukebox Zen Xtra would not load firmware from it's hard dri've. It only entered into a cycle of displaying the 'Creative' then 'EAX' screens. I Downloaded the latest version of firmware 'ZenXtraP4SAudible_PCFW_LB_2_0_03' and installed it following the instructions on the Creative website.
The install started initially but then failed because either the software installing the firmware, or the zen xtra, locked up. I left it for nearly an hour and had no choice but to cancel and try again.
Since this time I have been unable to load any version of firmware to the zen xtra. The installer says that the zen is not connected even though it is. When I do connect it, the 'autoplay' dialog appear asking me what to do. So, the computer recognises the device as 'NOMAD Jukebox Zen Xtra' but the firmware installer will not recognise it at all.
I have carried out a 'Reload OS' in preparation for new firmware. I have also carried out a 'Format All' and 'Clean Up' from the Recovery Menu that the zen xtra is now stuck in. All appears to be fine with the Zen's hard dri've as, on completion of the format, the hard dri'ves shows 'Freespace 3833.7MB'.
I have looked on this discussion forum and FAQ and this appears to be a common problem but have found no solutions. I have tried uninstalling Windows Mediaplayer and rolled back to v0 and reinstalling drivers and MediaSource software but problem persists. Please help.

OK. Sorted it! Try this!
http://www.anythingbutipod.com/forum/showthread.php?t=9829
Turns out you have to uninstall Windows Media Player Runtime v as well as WMP itself.
Also, if you have the problem with reduced HDD space because of installing PlayForSure firmware, you could install a bigger hard dri've. They are the generic 2.5 inch hard dri'ves fitted in Laptop Computers! My 40Gb Zex Xtra now has the 80Gb HDD I removed from my VAIO! And it was easier to do on the Zen than it was on the VAIO!

Zen Xtra fails PlaysForSure Firmware update - Now it won't install a firmw

Zen Xtra 40 - Was upgrading from .30 firmware to 2.0.03 to support WMP and VistaFirmware Upgrade to Failed to Complete
Downloaded and ran PlaysForSure Firmware 2.0.03
It identified my Zen Xtra and started the upgrade, Zen Xtra rebooted and just sat there. 2 hours later I disconnected Zen Xtra and its in Recovery Menu. Reboot says Firmware Problem and goes to the recovery menu again.
If I plug it back into my system it says it found a 20mb 'Portable Device' MTP and lets me open the device but nothing is on the 20mb partition.
If I run PlaysForSure Firmware 2.0.03 again it says I must plug in the device, even though its definitely plugged in and recognized as an MTP device.
Seems like the PlaysForSure Firmware 2.0.03 isn't designed to identify the device after a partial upgrade? Tried older .30 Firmware install program, it can't identify the device either. Device shows up in Device Manager as Nomad Jukebox Zen Xtra using a Microsoft Driver.
I've installed the latest JB3MV2_PCWDRV_US_2_0_00.exe drivers and it does not help. Device still detects as a Nomad Jukebox Zen Xtra. If I uninstall Windows Media Player it won't install any drivers and won't accept the PCW Driver either.
Where can I get a firmware updater that will function when my Zen Xtra wants to be an MTP device?I tried another computer with WM9, just PCWDRV 2.0 drivers, and it will not detect and install the drivers when I plug the device in. Says it can't find suiteable drivers for this device.
Tried Cleanup, Reload OS, Reboot.
Boot v.4 and HW v0.0. Any ideas?

Wow after searching hundreds of documents on this forum I got my firmware updated
!!! I took my notebook, which I had recently upgraded from WMP9 to WMP after I could not get it to recognize and upgrade my Zen. I uninstalled WMPI uninstalled WMP RuntimeRebootedI went to Microsoft and get WMP0 specificallyInstalled it and closed itI ran the ZenXtraPS4Audible_PCFW_LB_2_0_03.exeOn the Zen I selected Reload OS, I click to have it reload OS, while it was doing that I plugged it into the notebook. The Firmware Tool Detected the Device again!!Current version 2.0.03Upgrade will be 2.0.03I click Upgrade!?It upgraded this time!!?The bummer is ALL MY MUSIC is wiped off my device. I didn't format it, but I guess the upgrade does it for you. Which means I just lost hundreds of dollars worth of songs since WMP doesn't have a license transfer and all my music was on the ZEN. So even though I have the files on my computer, they won't play because I don't have the license any longer.

Zen Xtra won't appear in Creative MediaSource Organi

I've been using my 30 GB Jukebox for a couple years w/ no real problems except that I remember there being a problem w/ a USB port & I had to change something so that the Creative MediaSource Organizer software could recognize the mp3 player. Now I've bought a 60 GB Zen Xtra (same player, x2) & am having the same problem. I've upgraded everything & hate the new interface for transfering files... most of the time the program just freezes. I'd like to be able to use the same Creative software I was using before, but it doesn't recognize the new device. If anyone knows what I'm talking about or how I can fix it, I'd rather not have to call?Customer Service?again for $3.

I'm just giving this topic a bump. I've upgraded to Creative MediaSource Organizer v 3.30.2, but it won't recognize either of my mp3 players when I plug them in. I'm able to use the Zen Xtra Media Explorer, but?most of the time it just freezes up. I'd like to be able to use the software I'm familiar w/, so if anyone could help me out I'd appreciate it. I seem to remember having a similar problem when I first purchased my 30 GB Zen Xtra.

WMP and Mediasource will not recognise Zen Xtra with Playsfors

?I, like many people apparently, have been attempting to sync my Creative Labs 40GB Zen Xtra (firmware 2.0.03 - Playsforsure enabled) ) with my music files on my computer using either WMP0, or Mediasource with the Playsforsure Plugin installed. Even Explorer would be cool- but nothing recognises it.
?The problem I am having is that when I plug in the Zen, windows recognises the player as "MTP Media Player" and offers to start WMP for me, but when I get into WMP it doesnt see the Zen. The device shows in Device Manager under "Windows Portable Devices/NOMAD Jukebox Zen Xtra" but nothing else on the system recognises it- not Explorer, not WMP, now Mediasource with the Plugin. ?I have attempted to run "Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players" but unfortunately everytime I try it says it cannot detect the player and will not install- It?says[color="#ff0000"]"Setup could not detect and portable device on your system. [color="#ff0000"]Setup will now install the necessary drivers to enable your device to be detected."
After?installing the correct driver itself it comes back and asks me to plug in the device and when I do and click next it says
[color="#ff0000"]"Setup could not detect and portable device on your system. [color="#ff0000"]Please ensure your portable device is connected and switched on.[color="#ff0000"]?[color="#ff0000"]If your player is not enabled with Microsoft's PlaysForSure,[color="#ff0000"]please ensure that Zen Xtra PlaysForSure Firmware is properly installed before running this Setup program."? The correct firmware IS installed according to the "about" screen on the player itself.
I have gone thru the steps to edit the permissions in the registry under "enum/usb" as suggested in another thread by Daniel-CL, and still this does not fix it. Then as suggested by [color="#ff6633">SSR, I?tried reinstalling MediaSource first, followed by the Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players.
(Still wouldnt let me install it)?
Oh, and I tried hooking it into my XBox 360, which Microsoft says will recognise a PlaysForSure enabled Zen Xtra. It wont recognise it either. So basically the player just sits in Device Manager and taunts me. It's there. It pops up when I plug it in. When I try to run a program that should recognise it, the little arrows on the player even light up for a moment to show communication with the program. But alas... nothing. I'm going crazy here.Did I miss something?

I had a similar problem with my Zen Touch, but the only symptom was not being able to install MediaSource or the Software Suite. I got the same messages that you did. I was able to use Windows Explorer to add/edit/remove files, but I wanted the Zen Media Explorer so that I could create playlists. After about 2 days of research and trial and error, I ended up fixing it by uninstalling/reinstalling the drivers.
If you don't know how to do that, here are instructions...
I'm using XP SP2, btw, so if you're using another version of Windows, it might be slightly different...
) With the Zen connected, Right-click on "My Computer"
2) Select "Properties"
3) Click on the "Hardware" tab and select "Device Manager"
4) Right Click on "MTP Device" (or MTP Media Player) and select "Uninstall"
5) Disconnect the player from the computer, wait about 5 secs, and reconnect.
When you reconnect it, the drivers will be reinstalled. Try running the setup again after that.
If that still doesn't work, look for random optional Windows updates, maybe?...esp. PlaysForSure, WMP, or USB/mobo/INF/Chipset driver updates...or maybe when it says "Setup could not detect and portable device on your system. Setup will now install the necessary drivers to enable your device to be detected," it actually is doing something, but it isn't apparent until you reinstall the driver. To be honest, I just don't know. The computer I'm using is only a few months old and I didn't have any problems installing on an older computer.
Oh well. I hope that fixes your problem.
As far as the problem with the 360 connectivity, I'm sorry I can't help you there.Message Edited by potestasx on -03-2006:28 PM
Message Edited by potestasx on -03-2006:45 PM

Fixing the creative zen xtra - creative firmware won't bring me dow

Hi all,
Recently my zen xtra crashed as a result of Creative's shoddy firmware! Anyway, I'm out of warrenty, creative want to try charge me about 20 quid and I ain't having that (read my other posts you'll hear the whole story)
Well now I've decided I'm gonna try fix things myself. I've ripped my player apart to reveal the 2.5" harddri've. I've got hold of a caddie to hold this in and connected to the computer. Dri've is not recognised (as i suspected, the firmware has corrupted toc and whathaveyou). So I'm formatting the dri've now, seems to be going ok (i'm thinking if I can't get the player working again at least I can make a 40gb external mini hard dri've)
Anyway, what I need now is to compare this hard dri've to another zen xtra one thats working and well. If anyone has (for some bizarre reason) backed up their zen dri've in this way cause you let me know. I need to know the file structure that it uses (as the software hides the real structure) and also the firmware (a working copy please!) that is as how it is installed rather than by using the installation software for the more conventional way :smileytongue:
Any help with that is appreciated, and those of you who are like me and have a ?200 paperweight should consider making it an external dri've like this also. (cheap caddies on ebay for those who want to know!)
hope this helps
phil

if i get a friend's zen xtra dri've and put it in mine, would you reckon it would work or am i likely to bugger up that too?
if the firmware is part in hardware then i doubt there's a lot i can do, but my intention was to copy my friend's dri've to mine then put it in and see if it works...
any ideas?

Nomad Jukebox Zen Xtra won't turn

My problem is exactly as the title states. I have a Nomad Jukebox Zen Xtra (40 gig HD) and I cannot get it to power on. This problem has been occuring since yesterday evening. I try to plug it into the computer via the USB cable, but this does nothing. The same is true of plugging it into a wall outlet with the charger that came with it. I can't tell you what the firmware on it is, as I have no ability to view that.
Any suggestions as to what I can try next?

I have (and left it out for fi've minutes, per another suggestion in another thread). Thanks to both of you for your help, I'm in contact with Creative's customer support via email now (thankfully it's within the 90 day warranty period)

RMA Replaced Zen Xtra, but now it won't S

[size="3" face="Comic Sans MS" color="#0033cc">I just received a Zen Xtra (previous one was replaced because of a Hard Disk problem). I still had my Media Organizer installed with all my tracks ready to be transfered onto the new/refurbished player. Once I connected "Found New Hardware-Zen Jukebox"?window popped up. It then opened a new window stating "[color="#cc0000">The file?'ctpdusb.uns' on Creative Jukebox Family Installation Disk # is needed". [color="#0033cc">The computer recognized my player but would not sync because of this missing file. It gives me an option of where to get the file from but when I click OK, it does nothing. [size="3" face="Comic Sans MS" color="#0033cc">?. I tried to uninstall all Creative Media Organizer and Nomad Explorer files, then re-install?but my computer would not let me. "[color="#cc0033">Could not open Install.Log File"[color="#0033cc"> would appear and cancel the removal.[size="3" face="Comic Sans MS" color="#0033cc">?2. I re-installed the CD anyway, but the player was still missing the file it needed ([color="#cc0000">ctpdusb.uns)? to sync.[size="3" face="Comic Sans MS" color="#0033cc">?[size="3" face="Comic Sans MS" color="#0033cc">?At this point I thought it might be my program and not my player. The last Zen Xtra I had would sync with Win Media Player, so I tried to see if it would sync with WMP0. No luck the same windows popped up.[size="3" face="Comic Sans MS" color="#0033cc">?[size="3" face="Comic Sans MS" color="#0033cc">?Now I'm not sure if it's my player or my program? [size="3" face="Comic Sans MS" color="#0033cc">-Do I just need to get an updated driver? Alot of people seem to have problems after they update their drivers. [size="3" face="Comic Sans MS" color="#0033cc">-Maybe my program and player have different drivers? My Player is Version?.03.02, I'm not sure what Version the installation CD is?[size="3" face="Comic Sans MS" color="#0033cc">?[size="3" face="Comic Sans MS" color="#0033cc">The main thing I would like to know is how do I find this file that is needed? Or better yet how else can I attempt to remove the whole program?

Try:
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- Connect overnitht to a charging source then:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
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Apple Retail Store - Genius Bar

Zen Xtra won't start

i've got a problem with my zen xtra mp3 player, which i've had for about 4 months. whenever i try to start it, it displays the creative logo, then the eax logo. then it freezes, and my computer shows it as "not connected". i have tried to let it wait a few hours, pressed reset dozens of times, did a clean up and then i even formatted it.
nothing worked. is there any other thing i can do to make it work again, other than returning it to the store and getting a new one?
thanks for the help...

now i've searched the download center on this page and it says there is now firmware download available for my player. are there any other pages where i could get it's

Zen Xtra won't turn

Right.
I was upgrading to the new firmware released 2 days ago. I had my Zen Xtra plugged into my PC and into a wall socket to prevent a sudden battery loss. The status meter goes through its thing, installing the new firmware. It then says "restarting player" like it should.
And it never turned back on.
I left it there for about an hour before I tried to turn it back on manually. Then I tried disconnecting/reconnecting the power cable. Then the battery. The reset hole doesn't work, nor does turning it on while holding play. It just sits there as if there was no battery and power plugged into it.
I've already sent an email to customer service, but I bet this forum can be faster.
Thanks in advance.

Dear all,
I decided to upgrade my Creative Zen Xtra to the new firmware a few days ago... what a bad decision that was!
I did everything the instructions said, plugged the player in ran the software and all was good until the software froze and the player switched off. I left t for a while and then got worried. I tried to switch the player on and low and behold, it wouldn't!
I've tried the recovery mode (reset button with the play button held down) but nothing appears. No icon when the power cable is plugged in and no luck when tried with a full battery from a working player (my girlfriend has the same one).
Very frustrated by this, I decided to e-mail Creative and explain the situation. They sent an email back which was quite typical of a helpdesk, stating standard "have you tried this?" and "have you tried that?" type of questions. Obviously I tried these but since I had already tried a few methods of reviving the player I had little faith... and none of them worked.
Another email to Creative providing the information they asked for (serial number, date of purchase, responses when certain actions are taken). They emailed back informing me that my player is now out of warrenty - I have had it for year and 3 months. I've have included the latest email response below:
Dear Phil
Thank you for replying.
I am sorry to inform you that the warranty for your player has already
expired.
If you wish to carry out an Out of warranty repair/replacement, there
will be certain charges that will incur to it.
Do get back to me on the above on whether the above is ok with you.
Thanks.
Sorry for the inconveniences caused.
Please retain all the previous correspondence when replying to this
email.
Best Regards
Creative Customer Support Services
Creative Labs Europe

When I received this email I was intrigued to see the comment regarding "certain charges" and that no exact figure is provided. I have now emailed them saying that I would like the player fixed but I would also like to know the "certain charges" before I commit to anything! I'm finding it annoying that rather than the issue being pin pointed originally, I have now sent 3 emails and still no further to resolving the problem.
I personally am frustrated and disgusted that I am now left with a very expensi've paper weight due to a poor firmware release by Creative themselves which they now expect me to pay for because of their poor programming abilities. I have read other comments of people who have experienced the same situation and so I would like to make these large numbers known to Creative. If anyone has experienced this same problem please make the community aware by posting on this message. I would sincerely advise others not to upgrade until Creative have addressed this issue completely as I do not want others to have the experiences I am having now.
Thank you for reading this,
Phil
Moderator Note: Removed the name of the advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on -28-2005 :22 AM

Zen Xtra Battery Problem - won't recha

Although I'm pretty sure I need a new battery, and that I have myself to blame, I just wanted to see if there was anything else I could do before spending $50 to buy a new battery. I am unable to turn on my Zen Xtra, unless I have it plugged into the power adaptor. When it is plugged in, it turns on, but the battery charging indicator at the bottom left does not appear; instead, a symbol of a power cord shows up. I take this to mean that the battery is broken and is incapable of being recharged, probably a result of not using the player for about a month and having the battery completely uncharged during this time. Is there anything I can do to fix this problem, or do I just have to bite the bullet and buy a new battery?

I had the same problem. Bought the Zen to deploy to Afghanistan, came home and couldn't find the charger, so like a dummy I listened to it until it ran out. Then I found the charger and all I could see was the power cord symbol - not the charging lightning bolt. I left it plugged in all night and it still shut right off when I unplugged it. I tried unplugging it and replugging it to "jumpstart' the battery but no luck. I tried to update the firmware but it wouldn't let me - said I needed to have a battery in. So I went to Batteries Plus and got a Nuon replacement for $30, put it in and saw the same power cord symbol and same shut down after I unplugged it. That's when I found this forum and was getting ready to try the "reformat" method posted above. I figured why not try it with my original battery so I put that one back in while the machine was plugged in and voila, I got the charging symbol!
So I guess the Zen needed to "get back in the charging mode" with a 'not-completely-dead' battery for it to wake up its original battery. Now I am going to return my replacement battery.
I just checked it by unplugging it while it is charging and it holds a charge (it had one bar after 5 mins of charging).
By the way, you can get to the Recovery Menu by just holding play when you turn it on (no need to press the reset button).

3.4 gig Free on my Zen Xtra 60gig and this wonderful firmware won't allow anymore transf

I am beginning to really hate Creative and how they choose Microsoft over their loyal customers. I cannot transfer anymore music to my ZenXtra 60 even though I have 3.4 gig free. I keep getting error messages saying library is full or I get just an error message. I bought this player to fill up 60 gig's not just under 60 gigs. Is this company for real? It took me close to 3 weeks to transfer to this player what normally would of taken up to 4 days. I HATE THIS FIRMWARE I HATE THIS FIRMWARE. Anyone know what's going on?

brotsalami wrote:as far as i know, this will not work
All the same I can't see how can this hurt to try...
Do try it and see for yourself, even send an email to support and ask them if and how can you revert to v firmware...
Do try it anyway, it can't be worse than sulking...
Either way do remember to BACK UP since a firmware reload deletes everyhting!!!
Keep us posted
Catherina-CL wrote:
This firmware upgrade enables playback of subscription music service content on the Zen Xtra, but may reduce the total number of files that the player can store. The actual results will vary depending on content specifications, and the result may be more evident in players with larger capacity.
Arg!
Does this mean that the "wonderful" MTP uses cluster sizes that further reduce the possible storage ammount?
As if I didn't already hated it as it is...
darn you Micro$ost!!!Message Edited by Keyper7 on 02-23-200605:49 PM

Zen Xtra won't connect to WinXP after firmware and driver upda

I have 40GB Zen Xtra on which I've installed the .20.08 firmware. I've also installed driver update .30.03 on WinXP. Immediately after doing that, my Zen refused to connect to the system. Normally, I'd get the 2-tone "device-connected" alert from the system after plugging it in. Now I get a single tone, repeated 3 times quickly and the Zen is inaccessible. (I do get the normal "device disconnected" sound when I unplug it or power it off). The player works fine, otherwise--I just can't sync it to the library on my PC. Anyone know what's up with this?

Well, that doesn't help. I uninstalled every Creative thing--the driver, MediaSource, etc--restarted the computer and installed the .30.03 version;? no joy, same symptoms. I uninstalled that, restarted? my machine and installed the .20.04c version driver, which seems to be the latest WHCL certified one. No change.
I strongly suspect the firmware now. I'm tempted to "Reload OS" diag option, but if the drivers don't work, I'll be stuck with a completely useless device.

Zen xtra not detected by mediasource, but is detected by WMP and explo

Hey,
I'm sure this has been posted to death, but I cant find an acceptable solution.
I have a 40 gig creative jukebox zen xtra, and i have downloaded and installed multiple versions of creative mediasource, and drivers. Creative's explorer notices the device and I have not gotten any firmware updates, so windows media player recognizes the device as one with outdated drivers. I do not want to get the firmware updates because none of my songs are on my harddrive, so i dont want to lose them.
Also the disk that came with the player seems to be messed up. The disk comes up in explorer style with all of the folders. The only problem is, all of the folders are empty. What is going on here?
I have XP SP 2, and the device manager reports no problems.
Please help?

did you install the plugin file too?

WMP 10 won't autosync Zen Xtra 30 GB

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