Xbox one overdrive bundle delivery - delayed 30 days

So, help me out please. I placed my pre-order online two weeks ago, selected home delivery, and now customer service tells me that it won't be shipping until Nov 25-28. Are you kidding me?? I am now trying to cancel my order and both the store and CS tell me that it cannot be cancelled. None of this delay was communicated to me, an entire month! I am furious that I am forced to wait for it. I can just buy it from another store and get it in 3 days. Why???!!!

Hello Chickenchowmein,
We're aware of an issue that's currently preventing some pre-orders placed on BestBuy.com from being fulfilled immediately. Rest assured that our support team is looking into the situation though and that we hope to have a resolution soon. Please make sure to keep an eye on both your inbox and junk mail folders for updates and shipping information.
Thanks for your patience and understanding, as well as for reserving your Sunset Overdrive Xbox One bundle with us!
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Game Console Exchange - XBox One

    I bought an XBox One console bundle (Forza and Kinect) last 09/28/2014. Is it possible to exchange this to the upcoming XBox One Sunset Overdrive bundle?
    If it is, how much will I be paying since I already used the Forza code and what if I want to keep the Kinect as well?
    I am an Elite Plus Member, so is this covered within the 45 days exchange?

    Greetings niknokseyer,
    With so many special edition consoles and bundles being released, it’s not surprising to perhaps see something shortly after that you may prefer over what you’ve already purchased. With our Return & Exchange Promise, as an Elite Plus member, you should have 45 days to return a purchase.
    Unfortunately, you would not be able to return the video game, as we do not accept returns of opened video games, although they may be exchanged for the identical item. As this is a bundle and you would not be able to return everything, we should be able to accept what you do return, minus the value of the discount or freebies.
    If you should have any further questions or inquiries in regards to this, please let me know!
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Xbox one order

    I managed to snag an xbox one on Dec.4, The day one edition.. And since then the order says "Preparing order".. It's been like that for 4 Days now and I'm kind worried. I was wondering if that is normal? Even though it says it will ship in 2-4 days.
    Solved!
    Go to Solution.

    Hello Pats57/buddha4ya-
    That’s awesome that you both were able to order the Xbox One.
    I’m glad to hear that your orders have shipped and I hope you enjoy the next level of gaming.
    Happy Holidays!
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing $10 certificate for Xbox One Sunset Overdrive Console bundle

    Hello,
    I am missing my $10 certificate for pre-ordering the Xbox One Sunset Overdrive bundle.
    I pre-ordered the console on-line on 9/1, and I picked up the console in-store on realease day on 10/28.
    It's been well over 20 days for the certificate to appear.
    Please help me with this issue. Thanks!

    Hi ImmyJay,
    Thanks for reserving and purchasing your Sunset Overdrive Xbox One bundle with us! i hope you're enjoying the game and new console so far.
    I've had the chance to review your account and it looks like the points tied to your pre-order bonus certificate were awarded earlier today. It may take 2-3 business days for these points to post, but I'd still encourage you to check your points balance on BestBuy.com when you can for more information.
    Let us know if you have any other questions.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • OS X Delay over HDMI rougted through Xbox One (no delay using Windows)

    I have my Mac Mini (late 2012, OS X 10.8.5) connected via HDMI to my Xbox One, which is connected to my tv via HDMI. I have been experience a very annoying lag, especially noticeable when using my trackpad. There is a noticeable delay between my trackpad input and the movement of the cursor on my tv. At first, I thought this was due to the signal being routed through the Xbox, considering the fact that I never experienced any delay prior to routing through the Xbox One. I just assumed the Xbox was causing the slight delay. However, I have a Windows partition which I hardly ever use. Today, I booted into Windows for the first time since I've been routing through the Xbox. To my surprise, there was no delay whatsoever. My cursor moved perfectly in time with my trackpad input. Now that I've booted back into OS X, I'm experiencing the delay again. The Xbox does seem to be introducing the problem, as the delay is gone when I connect my Mac Mini directly to my tv, bypassing the Xbox. Why would there be a delay introduced to OS X when there is absolutely no delay on Windows 7? Is there something I can do to fix this? Is there some sort of preference that I can change in OS X to reduce this delay? I know the Xbox is introducing the problem, but it doesn't really seem to be the cause, and I can't help but think that it can be fixed since the Xbox isn't causing the problem with Windows running on the same computer.
    I know that I could just bypass the Xbox, but I don't want to do that. I'm aware that this would fix the probem, but it would be very inconvenient. Also, that doesn't really solve the problem, it just ignores it. Whatever the cause of the delay, it appears to be unique to OS X, not caused solely by the Xbox.

    try another smtp relay service...
    in either case, you may want to setup an SPF record for your domain which specifies the relay service is authorized to send mail for your domain.
    Jeff

  • Xbox One Assassin Creed Console Bundle

    I was wondering if y'all giving codes for this bundle cause my console came without the codes for the Assassin's Creed games I bought the console last Friday

    Hello htown4life,
    Thank you for purchasing your Xbox One from Best Buy.  I know you're going to love it.
    That said, I am sorry to hear that you did not find your Assassin's Creed Unity download code in your box.  These cards are distributed in-pack, so we are not able to offer digital distribution.  I would encourage you to reach out to Microsoft Support, as this offer was facilitated through them directly.  
    Another option would be to return to the store with your console and receipt.  If you do this, please be sure to bring all parts and accessories with you.
    Thanks for writing in.  
    Regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Xbox One Day One Edition Issue

    When I went into my Best Buy (Stoe 1767 Blakeney NC) I preordered the Day One Edition to pick up at from an online order placed on June 10 when the preorder was placed I was told that there was an issue with the shipment and they were short shipped Day One Editions and the only version I could pick up would be a standard edition of the Xbox One. I was not happy but was offered a free game for my troubles and wanting a system more than caring about getting a special edition.
    Next, I was told the preorder would have to be cancelled because of the differing SKUs and would be rung back up. I was hesitant but was given no options and so agreed. After ringing the system up and using the card I had initially used the card, a My Best Buy Mastercard, was declined due to the authorization from the Day One Edition still being on the system. After an hour with the credit department, the games department, and the card company I was told that as I had ordered online there was no way to remove the authorization and that I would have to wait up to 7 days for the money to be released so I could buy the system I was not guarenteed by my preorder.
    Now, while I was in the store doing this I saw several other people come into the store and pick up their systems they had ordered, all of which were Day One editions. Many of these customers had the systems brought to them without having to ask, meaning they were known by the staff of the store. I also saw close to a dozen Day One editions waiting to be picked up by preorder guests. 
    I have been sour all afternoon, as I went home with no new system, something I ordered and was guaranteed over five months ago and have had no issues with my preorder for said system. The card was authorised for the purchase of the system I ordered when I walked into the store without an email saying there was an issue, but I was willing to accept that maybe something had happened and someone had to take the hit. Until my roommate arrived at home.
    He told me, and showed me with photographic evidence, that a friend of his walked into that store at midnight last night, without a preorder, and picked up a Day One edition of the Xbox One. Not only this, but he said everyone who went into the store for the midnight launch were given Day One editions. So my guaranteed preorder which was already authorized was given lower priority over anyone who walked into the store to buy a system. Especially since this person only bought a system so that he could resell it. 
    So thank you, Best Buy. Thank you for showing me the kind of company you are and how you please your customers. I sit here at home with no Xbox while this guy places what might have been my preorder on eBay to turn a quick profit. 

    Hello rcoulther3-
    I am truly sorry that instead of having an awesome midnight release like many of our customers did for the Xbox One launch, yours was so frustrating.  It could have and should have gone so much better for you.
    From what I have heard, there was some confusion over the Day One versions versus the standard editions of many of these games, which meant that the Day One versions were not held for pre-orders.  I apologize if this is what happened in the store you visited. 
    Unfortunately, the Xbox 360 to Xbox One trade-in and upgrade promotion was going to be a little bit complicated, which is why we asked the stores to make sure that they were up on the process before the launch of the Xbox One.  Again, I apologize that this experience was subpar as well.
    I’ve got some additional information for you regarding this experience, so I will be sending you a Private Message regarding those details.  You can check your Private Messages by logging into the forum and clicking on the envelope in the upper right hand corner.
    Look for that message soon!
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Sunset Overdrive Bundle Preorder $10 Bonus

    Hello,
    My order for the Sunset Overdrive bundle is missing the preorder bonus points (referring to the $10 bonus). It has been right around 20 or 21 days since it has arrived, and all my other points for the purchase were awarded shortly after shipping. Can you please take a look and help me claim the $10 preorder bonus? Thanks and please let me know what information you need.

    Hi ziggs77,
    Thanks for reserving and purchasing your Sunset Overdrive Xbox One bundle with us! I hope you're enjoying the game and new console so far.
    I've had the chance to review your account and it looks like your pre-order bonus certificate for this title was awarded earlier today. You should see record of the associated points in the next 2-3 business days, so make sure to keep an eye on your points balance on BestBuy.com for updates.
    Let us know if you have any questions or if you need any additional assistance.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Bought an Xbox One yesterday, but just found out about an upcoming promotion.

    I just found out that this Saturday, Best Buy is going to offer 12 months of Xbox Live with the purchase of an Xbox One: http://www.bestbuy.com/site/global-promotions/holi​day-shopping-event/pcmcat344700050000.c?id=pcmcat3​...
    Apparently the promotion is limited in time (from 1pm-4pm), so I'm a little wary about if there will be anything that you could do for me.
    I'm assuming it might be possible to go to the store a return my (online) order there, and rebuy it at the store to qualify for the promotion, but because it was an online order, can they resell me the online stock item right then and there? That's assuming I have the console by then since it just shipped out today.
    Another problem I had was that I qualified for 10% cashback with my Discover Card by shopping through Shop Discover (5% + 5% Seasonal for all online shopping) - if I were to return it, I wouldn't qualify for that anymore.
    The main reason for the card and console being on the same receipt is that if they were on seperate, returns would be an issue. If that's the case, would it be possible to issue me the 12 month XBL code after my return period on my Xbox One is up (2 weeks)? That would seemingly solve my delemia.
    The last thing that I forgot to mention was that the console I ordered was the limited edition Sunset Overdrive Bundle - which is in high demand and sold out nearly everywhere. If I didn't order it when I did, I probably wouldn't have gotten it.
    I apologize for the lengthy read and complicated situation.
    Solved!
    Go to Solution.

    Codeecb wrote:
    I doubt that will happen as then there would be thousands of people that would want free Xbox live gold cards. I bought 2 Xbox one bundles within the past week (sunset overdrive and asasssins creed) with another one this week. That being said I don't get a Xbox live code for those other 2 and even though I'm buying an additional one this wee/weekend only specific stores are even offering this promo from what I understand. You already saves 10% ($35) plus earned reward zone points ($10 ish?) And you can easily get 12 months of gold for $38-40 anytime. So basically you already get it for free.
    Best Buy doesn't have any problem price matching future sales if your purchase is within the return period (they handle thousands of these cases every day already under their price protection guarantee), it's just that this promotion is a bit more complicated as it includes a digital time card. The mods over here really do a fantastic job with making sure the consumer is satsfied, which is why I figured I may as well ask about it. An Xbox One is a big purchase for me, so I just want to make sure that I'm maximizing my savings.

  • Received a beat up xbox one...

    Hi guys, I ordered the sunset overdrive xbox one bundle and received it today (super quick shipping) The problem is the box was not shipped in anything, you just slapped a label on the consoles box itself and sent it out. Well, it arrived ripped up, full of dirt and soggy. I know the box isn't a huge deal to most, but when spending almost 400 for a limited edition bundle you want to keep everything in collectors shape, I think it's a bit unacceptable to pay that price and get sent something that looks like it's out of Amazon warehouse deals.
    I'd like some sort of compensation for this or to at least know what my options are. Not mad about it, just disappointed.
    Thanks in advance.

    Hello Packersfan420,
    While not much of a gamer myself, I do like to purchase collector editions of my favorite movies. It’s rare for one of them to arrive in less than pristine condition, but it can be incredibly disappointing if it happens. I’m glad to hear that your console isn’t damaged as a result of something like this, but I do understand why receiving a damaged box is less than ideal. Limited edition items can be expensive, and even though you got yours a great price, I know I wouldn’t be happy to find myself in a situation like the one you describe.
    Please know that I’d like to discuss this with you in greater detail and have sent you a private message to collect further information. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of your screen.
    Thank you for posting,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Xbox One Controller

    I recently bought an Xbox One bundle. Shortly after purchase the LB button has stopped registering consistantly. What is the process I should follow to have it fixed or replaced? Thank you. 

    Hello AriaS,
    Congratulations on your new Xbox One console.  I’m not much of a gamer myself; however, I know if I bought a console, it’d be all over for me! It’s such a bummer to hear that your controller isn’t quite up to par and doesn’t like to respond to your commands, especially as this was included with your console.
    I pulled up your account via your email address to see what options you may have. As your purchase is outside our 15-day Return and Exchange Promise, we wouldn’t be able to exchange it in-store on your behalf. Additionally, it doesn’t appear that a Geek Squad Replacement plan was purchased so repair services or replacement options isn't available through us.
    However, your controller should have a one-year manufacturer’s warranty with Microsoft. As long as your controller doesn’t show signs of physical or liquid damage, you should be able to explore options with them here.
    Best wishes,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • XBOX ONE. I have the xbox one and the airport time capsule and cant connect to most xbox live games and zero parties. I have 0 experience in all this but somehow was able to change NAT to open but still wont connect. HELLLPPPP

    Okay folks, I need your help out there.
    So the nerdy side of me went and picked up the XBOX ONE on release day. Its awesome by the way, BUT..... I cant seem to connect to most xbox live games and absolutely ZERO parties. At first I just thought it was something to do with the xbox itself and would eventually fix itself, but i was wrong. After looking into it on microsoft, i found out that it had to do with my NAT settings on the airport itself. I guess apple and xbox are not compatiable for xbox live and it makes it difficult to have an open NAT setting and is a huge PAIN.
    I was able to pinpoint one that the airport time capsule was blocking the IPV6 something or another. Anyways, I unblocked that, and reset the modem and time capsule and jumped on the xbox and now have open NAT settings but still cant connect to multi-player.
    Upon further searching, i was told to uncheck the UPNP on my time capsule as well, but have no idea how to find that.
    I know it seems confusing, but thats the best i can describe it.
    tthanks all

    Be a long long time before I see an Xbox One.. but whoever told you to uncheck the upnp in the TC.. tell them their dreamin' .. upnp is not support by Apple in any computer or router, never has been.. Apple deliberately wrote their own version called NAT-PMP to do the same thing.. dynamically open ports at the request of an application or client computer.
    So there is nothing like that to uncheck.. and as a matter of interest.. there no box to check or uncheck for NAT-PMP either.. since apple do not believe in end user adjustment of settings.. they simply do not exist.
    You will have to manually forward all ports required by the Xbox via the TC. For multi-player games you probably need to open more ports than the standard to allow just xbox live. You will need to check the ports required and open them.
    OR
    Buy a standard vista UPNP compatible router.. and use that.. and simply put the TC in bridge in the network.
    I have not seen posts yet about xbox one.. but there are plenty about xbox and ps3 and the fact that Apple really doesn't give a hoot about games consoles.
    This is a good basic post for older xbox.
    https://discussions.apple.com/thread/5385065?tstart=0

  • Xbox One Strict NAT won't switch to Open

    Linksys Model: Linksys EA6350-4A
    I have set up a DMZ with the correct settings, reset both my cable, linksys, and xbox, yet it still shows up as strict. When I tried port forwarding, my wiFi goes to ****, and my xbox still stays on strict. I would appreciate some help with this as I have already reset my router (which I just bought two days ago) to factory settings about 4 different times already.
    EDIT: This is also on a WIRED connection to the Xbox.

    Your ISP modem has NAT so your in a double NAT condition which isn't recommended:http://na.smc.com/products/residential/voice/smcd3gnv/ If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Be sure to disable all other filters and firewalls on the ISP modem. Configure the 6350 router for Port Range Triggering :https://community.linksys.com/t5/Wireless-Routers/Open-NAT-problems-with-Xbox-One/td-p/944929/page/2 Setup a reserved IP address for the xbox at 192.168.1.199 on the router then reboot the router. Performe a Network Setting Factorty reset on the xbox. Turn Off the xbox then back on then chk NAT status. You should get OPEN, however if the ISP modem is doing any processing then you could see moderate... 

  • Call of duty advanced warfare xbox one in store pre order

    I dont have a card at the moment but I would still like to pre order the console so I was wondering if i can pre order it in store
    Solved!
    Go to Solution.

    Hey villan303,
    You can, indeed, pre-order the Xbox One Limited Edition Call of Duty: Advanced Warfare bundle at your local store! A deposit will be required to reserve your console, but for full details I'd encourage you to speak with an on-site gaming specialist or rep at the store's customer service desk.
    Thanks for your interest in pre-ordering with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Xbox One Gaming System Volume

    Hello, I just purchased a Lenovo All-in-One Desktop (C40-05 Model) and I'm attempting to hook up my Xbox One gaming systme to the monitor. I've hook the HDMI into the HDMI IN port on the back and I have picture and sound. The problem is that the sound is very loud and I don't know how to change the volume. I also plugged a pair of headphones into the side of the monitor attemping to use those to lower the volume, but I get no sound of them. I'm assuming that audio port is only for the PC portion. Any help would be great, thanks.

    Hi chicaloca302,
    This week is a pretty stellar time to pick up an Xbox One at Best Buy and jump into the next generation of gaming! We’re running quite a few promotions that seamlessly coincide with one another and offer some fantastic benefits to picking up the console this week. The free Gamers Club Unlocked (GCU) membership with a purchase of the console is probably the best perk, in my opinion, and I’m more than happy to provide further detail about the offers this week.
    The Epic Gaming Bundle you speak of is a fantastic package that offers a great amount of savings. However, the Xbox One promotions this week, when purchased together offer similar savings, but in a slightly different fashion. If you purchase an Xbox One this week, you’ll receive a free membership to GCU and a free game of your choice. Furthermore, our current Xbox Live offer gives you $20 savings on Xbox Live when you purchase an Xbox One. The $20 savings applies to both the 12-month Xbox Live membership, as well as the 24-month membership.
    Since GCU can only be joined in-store, at least currently, you would want to visit a Best Buy store to take advantage of these specific promotions! Feel free to take a look at our Weekly Ad on BestBuy.com, as it’ll give a visual representation of these promotions.
    I hope you find this information helpful! Please let us know if you have any further questions.
    Cheers,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

Maybe you are looking for