Unity Connections 8.6.2a Single Inbox Problem

Question

We have a Unity Connections Server version 8.6.2a talking to Exchange 2010 SP1.  We have verified Authenications, HTTPS, Certs etc.  If we run a test from the Edit Unified Messaging Screen, we get the following:
Severity                               Issue                               Recommendation                               Details
The validation results for unified messaging service Exchange are the following:                                                                                                                                                                                                                                               Service "Exchange": AuthenticationMode=[Basic] [use  HTTPS/validate] Server=[server.internaldomain.com] Type=[Exchange  2007/2010] Username=[domain\UnityUser]
The server domain name can be resolved.
Server server.domain.com can be contacted by pinging.
The service port for calendaring is functioning.
The certificate verification results from SSL is X509_V_OK.
This test does not test all aspects of the configuration of  the service. To complete testing, add a unified messaging account for a  user and test the account using the Test button on the Edit Unified  Messaging Account page.            
However under the user we get:
The validation results for the user unified messaging service  account [email protected] with service Exchange are the  following:                                                                                                                                                                                                                                               Service "Exchange": AuthenticationMode=Basic [use  HTTPS/validate] Server=[server.internaldomain.com] Type=[Exchange  2007/2010] Username=[domain\UnityUser]
Failed accessing [email protected] on server.internaldomain.com                                    .                                                                                                                                                                                                           Diagnostic=[] Verb=[] url=[] request=[] response=[]
The system failed to perform a typical calendar operation.                                    Refer to other warnings and errors generated by the tool, and check the Tomcat log file for details.                                                                                                                                                                                                           The system failed while trying to make an API call.          
I'm completely at a loss.          

Answer 1

I get the following when I attempt to run that after install:
C:\Program Files\Cisco\Unified Serviceability\JRtmt>".\jre\bin\java" -Dsun.java2
d.d3d=false -Xbootclasspath/a:.;.\lib\xerces.jar;.\lib\log4j.jar;.\lib\jcchart45
0J.jar;.\lib\collections.jar;.\lib\JbcBeans.jar;.\lib\activation.jar;.\lib\axis.
jar;.\lib\axis-ant.jar;.\lib\commons-discovery.jar;.\lib\commons-io-1.3.2.jar;.\
lib\commons-logging.jar;.\lib\commons-lang-2.1.jar;.\lib\commons-net.jar;.\lib\i
fxjdbc.jar;.\lib\mail.jar;.\lib\maverick-debug-all.jar;.\lib\jaxrpc.jar;.\lib\sa
aj.jar;.\tzupdater.jar;.\lib\jide-common.jar;.\lib\jide-dialogs.jar;.\lib\jide-g
rids.jar;.\lib\wsdl4j.jar;.\lib\javacsv.jar;.\lib\jtds.jar;.\lib\commons-beanuti
ls.jar;.\lib\commons-collections.jar;.\lib\commons-digester.jar;.\lib\commons-el
.jar;.\lib\commons-jexl.jar;.\lib\commons-scxml.jar;.\lib\derby.jar;.\lib\xalan.
jar;.\lib\openssoclientsdk.jar -jar JRtmt.jar
Exception in thread "main" java.lang.NullPointerException
        at com.cisco.ccm.serviceability.rtmt.ui.SystemUtil.getLog4jConf(Unknown
Source)
        at com.cisco.ccm.serviceability.rtmt.ui.JRtmtMain.initTrace(Unknown Sour
ce)
        at com.cisco.ccm.serviceability.rtmt.ui.JRtmtMain.main(Unknown Source)
C:\Program Files\Cisco\Unified Serviceability\JRtmt>