BB Curve 9300 - Set up email server

How do you change the email server incoming and outgoing options? I need to change to a pop3 server

Hi and Welcome to the Forums!
You must do it when you are originally configuring the email account...once configured, you cannot edit it. See this KB:
KB10154 How to integrate a POP or IMAP email account through advanced integration
Usually, to get to the manual configuration screens, you need to provide your valid email address but an invalid password. Then it will offer the manual configuration screens, at which you can direct it to a specific server.
Good luck!
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Similar Messages

  • Setting up email server address- can't get the / key to work!

    Hi!
    I have a Blackberry 8900 Curve that I have been given today as a work phone.
    I have followed the instructions to set up my work email on there. When promted to enter the work email server address, I can't seem to use the slash / symbol which is above the G key on the keyboard. I have Used the Alt key then pressed G, but all I get is a G!
    I have looked under the symbols menu and that has not worked. Also, I have noticed that it will only let me input certain symbols at this point, so perhaps this has been locked somehow?
    If it helps, at the top right of the screen is a small box containing '123' when I enter the section to enter the address. Perhaps I have some kind of lock on? But this goes away when i go to other fields in the setup wizard.
    Hope this makes sense! Any help would be fab, as this is a phone used by an old colleague and I do not have the manual!!  The IT support team are being as helpful as ever................!
    Thanks in advance!

    On the BlackBerry smartphone in the Enterprise Activation screen, the
    BlackBerry smartphone user types the email address and activation
    password.
    You shouldn't be entering a server address.
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  • Baffled - 9300 setting up email - user - password incorrect error message

    I hope someone here can shed some light ofn this because I've spent 3 weeks trying to resolve and I'm still stuck after literaly hours on the phone to the network provider and exploring every possible potential cause.
    About three weeks ago I upgraded my BB from Curve 9300 to 9380.  I copied settings using desktop software and transferred over to my new device.  All apps reinstalled fine and I set five email accounts including 3 (business emails) provided through a hosting account with Media Temple.  These all work fine and still do.
    My old phone was to be given to a colleague, so I reset the device and put all setting back to default and followed the process indicated for a new SIM.  When we tried to set up email on the old device (9300) it wouldn't work giving an error message stating unable to verify account contact email provider.  I am the administrator of the email accounts so I know that the settings are correct., the network provider reset all settings for email etc and BIS account details  etc are all correct.  The email account works through outlook and can be accessed via webmail and we've tried password change and even deleted and set a new email account up but still the same problem - error message stating user or password incorrect.
    I hoped that this was a problem with the settings on the old device (9300) which we could pin down and resolve however it seems not to be as now when I try to set up a new email account on my new device (9380) I get the same problem!!  User password error - when the details entered are 100% correct and on a device which I successfully set up the same type of email account !!
     I'm completely stumped and if anyone has or is experiencing a similar problem and has any info on this or has managed to resolve, I'd like to hear from you as I've explored everything I can think of with network and email hosts.
    Solved!
    Go to Solution.

    You need to call your provider to inquire if the 9300 is properly registered on their network and to the SIM card account in the device. They need to confirm the correct BlackBerry Data Plan on that account, it is not uncommon for them to mistakenly not do this or provision the incorrect data plan,.
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  • CURVE 9300 BBM and EMAIL issues

    Hi,
    I want to know if I have to register my email account to use my BBM? Coz I keep on sending request to other persons using BBM and yet, they're still on my pending list. They haven't got my request either. BTW I'm using wifi to use BBM. DO i need to un-install my BBM app?
    Regarding with my email,  it says "to activate enterprise account, enter details provided to your system" but the thing is i haven't registered any account". How would I restart my registration with my phone? 
    Pls. help me. I don't know what to do.

    In order to use BBM you need to be provisioned for Blackberry Data - you need to give your carrier a call and enquire what options they offer.

  • Email set up on Curve 9300 and Music

    I have just bought my daughter a used Curve 9300 and am having trouble setting up email account.  In the set up menu the only option for email takes me straight to the Enterprise option - I think I need personal email set up but I do not know where to find it.
    Also have a music download issue.  I have synced it to our itunes and although I spent ages specify which tracks to add (using BB desktop software) and it seems to have added the whole libary!  I then tried to remove it all with no success.  Now seem to have double copies of everything!  How do I remove all the music and start again and get it right.
    Can you tell I am an iphone user, this BB stuff is all new to me!!

    Hi and Welcome to the Community!
    Nickkyfenton wrote:
    I have just bought my daughter a used Curve 9300 and am having trouble setting up email account.  In the set up menu the only option for email takes me straight to the Enterprise option - I think I need personal email set up but I do not know where to find it.
    To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will should have Personal Email added to the email setup wizard.
    http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
    Nickkyfenton wrote:
    Also have a music download issue.  I have synced it to our itunes and although I spent ages specify which tracks to add (using BB desktop software) and it seems to have added the whole libary!  I then tried to remove it all with no success.  Now seem to have double copies of everything!  How do I remove all the music and start again and get it right.
    Activate Mass Storage Mode and manage the music that way. From your PC, you will  be able to treat the BB as a USB drive, with all of the capabilities of file management via PC. You can find out how to activate Mass Storage Mode in your device user guide:
    http://docs.blackberry.com/en/smartphone_users/?userType=1
    But...
    Nickkyfenton wrote:
    I have just bought my daughter a used Curve 9300 
    This actually concerns me the most. See this:
    KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
    If the seller did not properly complete all of their steps, then you have little hope of succeeding at anything with this BB. Further, if the device is not unlocked, then it can only be used on it's original carrier. Further still, if the device model is not specifically supported by the mobile network provider you wish to use, then you will have even further challenges getting it to work, with no guarantee of any success whatsoever.
    BB's and i-devices are very very different.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • BB Curve 9300 won't connect to email servers

    Hi all please bear with me as I try to explain this!
    I have a BB Curve 9300 on PAYG with Orange. It has always worked fine and emails for all email accounts always came through.
    Then yesterday Orange tried to take the £5 for the BB services but I didn't have enough credit so obviously it all ended. I topped up today and they have taken the money. However my emails are not updating/downloading.
    I have checked and I have the latest software and I have gone into options -device- advanced system settings etc and it says my handheld is registered for bb services. (But now when I go to options, I can't find the device option to re do this!). If I go to setup - email accounts, it tries to open up the emails I had set up it says checking etc then comes up with your device had a problem connecting to the server.
    I've tried a battery out reset etc to no avail. If I click retry it just keeps coming up with the same message. I can access Twitter and Facebook on it (Twitter is slow and alerts take a good few minutes to come through).
    My wifi is set up and working, I've got the 4/5 dots, i'm connected to 3G and have UMA in the top right of the screen. So everything appears to be the same as it was before the payment problem.
    Can anyone please suggest what to do? Please keep it simple as I'm not that great with IT stuff, until I know what i'm doing!
    Any advice will be much appreciated!!
    thanks
    Mary

    Hi and Welcome to the Community!
    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    Please wait for one "registration" message to arrive to your Messages app
    2) Delete and Resend Service Books (pre-BB10 devices only)
    KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
    If you have no CMIME entry, then skip the deletion
    KB02830 Send the service books for the BlackBerry Internet Service
    Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
    3) Reboot
    Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
    BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
    See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you! If not, then you could try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • How often does my Curve 9300 check for new email messages?

    Hello everyone,
    I hope that you are all well.
    I use a Curve 9300 (3G) and assumed that it checked for and retrieved new emails all of the time. However, it seems that it only retreives new messages from my email account every so often. Could someone please let me know how often it checks for new emails?
    Also, when I run a Diagnostic Test in the Mobile Network Options menu the result says NO when it tests to see if it is connected to my email account. When I ran tests a while ago the result was YES. Could someone please let me know if this is anything to worry about?
    Many thanks.

    First, you have a misunderstanding that the handheld device "checks" for messages. They don't.
    RIM's technology on which the company and popularity was built is that RIM servers go out to your email server and checks for new mail and "pushes" those messages to your handheld BlackBerry.
    On a normal POP3 email server, that occurs every 15 minutes and if new messages are found they are pushed and the RIM server checks again in 2 minutes for a few cycles, and after 3-4 cycles of two minute checks, if no new messages are found, it reverts to 15 minutes.
    On an IMAP email server, the push is instant. An example of this might gmail accounts, yahoo mail, and private domains hosted by GoDaddy.
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  • Can't set up email on 9300

    I'm having terrible problems setting up my business email (not an online email) on a new 9300 from Vodafone. I am entering the same settings that I use to set up email on my iPad and laptop, ie username, server, password etc. but I am being constantly told that the details are incorrect. I have set up a personal email ok. Any idea as to how this can be set up as I am close to returning the phone? The main reason I bought it was to receive email fast. I should also point out that I've been on to Vodafone approx 10 times and tech support 3 times and still no luck. They assure me the problem is not at their end.

    hayandbaz wrote:
    Hi yes have got the blackberry add on and still doesn't work!
    On your BlackBerry device, go to:
    1. Options > Advanced > Host Routing Table > Menu > Register.
    2. Resend your service books from your carrier BIS site:
    From your handheld device:   http://www.blackberry.com/btsc/KB15402
    Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
    From your desktop PC:  http://www.blackberry.com/btsc/KB02830
    North American Carriers - scroll down to select your carrier
    WorldWide Carriers - Find your carrier on the list
    3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
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  • Emails on Curve 9300

    Hi. i have installed the new software for the Curve 9300. When I go into the setup page to set up my emails, it wont allow me to select the email icon. When I go into the email icon from the main menu, it says 'No message serices configured. You will be redirected to the Set-up Wizard to set-up your email account'.' When I click ok, it opens up a blank email template. Can anyone help? Thanks
    Solved!
    Go to Solution.

    Using your browser, go to mobile.blackberry.com
    Scroll down to Communications and then to Email.
    Select your type of email you want to configure and set it up there.
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    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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  • Email Setup error on curve 9300

    I have a curve 9300, whilst changing my device thru the desktop software, the system stopped and did only some of the transfers. My BBN works, My Browser works but when I go to set up my email, i get the usual email setup: Internet MAil Account AND Enterprise account. When I click that it comes up with a screen saying create an account with yahoo, gmail etc. I go thru the process and it comes up with a message "update failed". Can you please help? Thanks

    Hello Alanj, 
    Welcome to the forum. 
    At this point I would suggest you contact your mobile network provider to ensure you have the correct data plan setup on your account. 
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Setting Email Synchronization on a 602 LAN SUITE 2004 email server

    I have a Blackberry Curve 8520 which is connected via Digicel Pacific and am trying to synch up my device with my work email which operates via Outlook 2010  through a 602 LAN Suite 2004 server.
    I keep getting error messages when attempting to set up the email address on my phone.
    Can someone tell me if it is possible to synch up your phone to outlook via a 602 LAN Suite 2004 server
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!
    I don't know what "LAN Suite 2004 email server" is specifically, but I do know that, via BIS, the BB can be configured to work with virtually any internet-facing email system. See this:
    KB15499 How to set up a BlackBerry Internet Service email address from the BlackBerry smartphone
    As long as your email system provides some facing to the internet (e.g., POP, IMAP, OWA), then BIS can integrate it.
    On the other hand, if you are instead attempting to configure a BES environment (e.g., BES interfacing to your email system, and BES facing the internet to provide connectivity to your BBs), then that's a different kettle of fish entirely, and you'll likely have better luck asking other BES admins in our BES dedicated section of this site:
    http://supportforums.blackberry.com/t5/BlackBerry-Solutions/ct-p/BlackBerryBoards#nobanner
    So, with that, if you can clarify which environment fits your purposes, then maybe we can move forward...unless there is someone else with specific experience with your email server, that is.
    Oh...one more thing...
    Madtropo wrote:
    I keep getting error messages when attempting to set up the email address on my phone.
    If you provide the exact and complete error message, that usually helps us to better help you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Problems Setting up Email on Curve 8520

    I'm not able to set-up email on my new curve 8520. I know that other people have posted about it before, but I still can't seem to get it working!
    I have BIS and have already created a Blackberry ID. Whenever I go to email setup, the only option I'm presented with is "I want to create or add an email address" and when I click next it says "After you click Next teh Blackberry Internet Service setup application opens. After you finish setting up yruo email press the menu key and click close". On the next page , I'm asked for my username and password, and when I fill it in, I always get:
    "The information you provided is incorrect. Retype your user name and pasword."
    I know that my username and password are correct, as I've double checked them in BlackBerry App World, so the issue has to be coming from somewhere else.
    I've contacted Vodafone several times, and RIM but no one has been able to give me a solution for this. Any help would be greatly appreciated!

    heathermac wrote:
    I know that my username and password are correct, as I've double checked them in BlackBerry App World, so the issue has to be coming from somewhere else.
    Heathermac, the username and password for setting up your email on your BIS account is NOT the same as your BlackBerryID... two very different and totally separate things.
    You might want to make your BIS login the same as your BlackBerryID, that would be convenient and a good idea, but they are not the same. They are set up differently, and one does not carry over to the other.
    1. If any post helps you please click the below the post(s) that helped you.
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  • How to set up SAPconnect with email server

    Hi,
    Does any one know <b>how to set up SAPconnect with email server</b>
    We are using workflow and when it fails it we are sending the notification mail to the user on his company mail id, i.e. [email protected]
    This is working in the current production system. We are doing the new development which will replace the current production system. The existing Basis team does not know how it was setup in production system and how to set it up in the new system.
    When we send any mail notification from workflow we can see the mail in SCOT transaction but it is not received at the specified mail address.
    Can any one provide the configuration steps or any document for this.
    Thanks in advance..
    Pratik

    Hi Pratik,
    Check the following link:-
    /people/thomas.jung3/blog/2004/09/08/sending-e-mail-from-abap--version-610-and-higher--bcs-interface
    http://help.sap.com/saphelp_nw04/helpdata/en/2b/d925bf4b8a11d1894c0000e8323c4f/frameset.htm
    these link will help u to config SMTP.
    And one more thing u have to do..
    Go to SE11 n open Table sxnodes in change mode.
    And change F_ESMTP field to false i.e. BLANK for the Field NODE = SMTP.
    Hope this will work For U.
    Regards
    Sachin Dhingra

  • Email Server Set up

    Ok, I'm not new to Macs but I am new to setting up the emai service.  I just took the Server Essentials course and learned how to set up an email server using OS X but I am unable to take what I've learned and use it in our environment.  A little background: 
    We're running OS X Server 10.5.8 on a 2x2.3 ghz Quad-Core Intel Xeon Xserve with 6gb of RAM. 
    Our mail is POP, hosted by a hosting provider. 
    We do have a VPN connection.
    What I am trying to do (or to find out if I CAN do this) is set up a local mail server to capture all email so we don't have to continuously backup the individual workstations.  It would also be very helpful to have a central Address Book.  In addition, most of our users are laptop users (all Mac) and may need to connect remotely. 
    So my questions are these:
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    If you set up a mail server, how do people get their mail on remote devices, like phones, iPads...?
    Would a centralized mail server allow for searching of individual emails?
    Any help I can get here would be greatly appreciated.  I'm an IT manager but I'm expected to know everything about everything (including electrical work).  Every other place or person Ive gone to has been thoroughly specialized and not able to help me with my specific needs.

    You would have to transition all your users to the new mail server hosted in-house. You really can't have two separate email systems (other than in a redundancy config) running together. There may be some possible kludge to make that work, but it's probably more work and risky than just hosting all email internally.
    DNS will have to point to the proper machine and MX record for mail to flow in and out. My recommendation here is to do this over weekends when no one is usually working and to get DNS working first before moving on to running mail services. This all does pre-suppose that you have a registered domain name (example.com) for this to work, yes?
    Based on your requirements, as Camelot pointed out, I would go with an IMAP-only setup. Emails from the POP server/accounts can be transferred to their IMAP account. When I did exactly what you are looking at, I had all users create a NEW distinctly named IMAP email account in their mail client, because it is very probable that your old server will still be active and accessible until you terminate your email services with them. Users can then move their emial folders and messages to your internal server right in the mail client. After they have moved their messages, they can disable the old POP account and run solely on your email server.
    Mail storage files can get sizable regardless of the system environment. Email attachments are the real killer in IMAP configs: big attachments, or lots of smaller ones, balloon the email store directory usage. Consider implementing quotas and attachment size limits if is seems appropriate for your environment. (Just yesterday I had to ask one of my users to prune out his emails - his mail store was in excess of 9GB - and threatened quotas if he didn't get a little more proactive on weeding his email folders regularly.)
    Would a centralized mail server allow for searching of individual emails?
    Only to the same extent that users can search within their own emails. Searching accross accounts - like Tom searching in Jim's emails - isn't allowed at the user level. At admin level, on the server, you could do some grep searches in command line but even that's a little dodgy given the sacrosanct nature that cyrus invokes permissions-wise on contents of the imap/user/ directories.
    so we don't have to continuously backup the individual workstations
    That works, only to the extent that you are backing up your server. (And Time Machine backups of/on your server and NOT a bulletroof backup solution.)  Even then, not having clients backed up is not a wise strategy either. Time Machine is fine at the user/client level, but have a robust backup strategy for your server in place.
    HTH,
    -Doug

  • Invisible cursor in email messages on Curve 9300

    Hello,
    Just got new Curve 9300 (previously had Pearl). My OS is 6.0 Bundle 2534 (v6.0.0.570, Platform 6.6.0.212). My carrier is Orange.
    I have noticed that the cursor is not visible in messages in my Desktop email box (i.e.. Email coming from my employer's BES), but the cursor is visible in other email boxes.
    However, in my Desktop email box, I can make the cursor visible by clicking the Shift key.
    This is not really a problem, but I am curious whether it is a bug or a feature and whether other Curve 9300 owners have had the same experience. 
    William

    Check You have Active BlackBerry Data Plan (If no the contact your network service provider)
    Check Yahoo Mail, Gmail for BlackBerry. Make sure that POP or IMAP enabled on your mail account.
    Click on
    If the Problem Solved mark as "Solution" for posts that have solved

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