CCMS alerts of the satellite system

Copying CCMS alerts available on the satellite systems to Solution Manager. Is this functionality workable to monitor from Solution Manager?
Cheers
Roger

Yes.. Please search for the documents related to System Monitoring funcationality in SolMan. You can get a lot of documents about that in SDN. As well as seach for a .sim file for this in service.sap.com/rkt-solman.
Rajeev

Similar Messages

Missing CCMS sub tree in satellite system

Hi,
I am setting up monitoring in Solution Manger for different SAP systems.
On one satellite system in the CCMS tree there is a branch for MaxDB Monitoring.
In another satellite system in the CCMS tree there is no branch for MaxDB Monitoring.
How can I insert the MaxDB Monitoring branch in the latter satellite system so I can copy the properties of the MTE classes to use in alerts in Solution Manager?
The SAP CCMS Monitor Templates monitor set in the satellite systems is used in the Solution Manager.
Best Regards,
Kjell Aarhus

Hi Mikael,
Thanks for your clearifying answer.
Now, in the system I have taken over, the SAP CCMS Monitor Templates have been used as source to provide Solution Manager with data. Is that an unfortunate solution? And is it possible to change that now after everything is set up?
/Kjell

Service desk RFC destination in the Satellite system

HI All,
can any body tell me the RFC destination that is to be maintianed in the satellite system so that the message reaches the solution manager service desk.
I am creating messages they are being send to the service desk successfully but are not visible when I go into the service desk of the solution.
But they are visible through the transaction code CRM_DNO_MONITOR .Can any body help the RFC destination to be maintaned in the BCOS_CUST table so that the message reaches the Service Desk.]
Currently I am using the RFC destination to the service desk client in the solution manager ie SIDCLNT200
Thanks in advance
Regards
Amit

Hi Amit,
I think your expectation is not correct. I understood, you can create a message in a satellite system and you can see the ticket in SolMan service desk. Then everything is configured correct. What you are now looking for is to see the ticket in a solution when the sat. system is part of the solution. This is not working. If you create out of a solution a service desk ticket, these ticket get a special attribute that they belong to this solution, all other tickets can not be selected by a solution.
Sorry but I am quite sure that it is working like this.
There is only one option, that you define special variants so you can see only tickets from special systems, but these variants can not be assigned to a solution.
Regards,
uDo

Create user both in the satellite system and in solman

Hi
I wonder if I need to open all my user's that are in the satellite system (ECC) in the solution manager for the purpose of create support message or I can only create them as BP?
If I don't need to open them, What is the proper way to configure the RFC?
Best regard's
Lior Grinberg

Hi,
in a normal service desk scenario you do not neet to create users in Sol Man. You just create business partners. If you want the users to logon to Sol Man and edit a document then they also need a real user there (linked via BP - employee):
For creating messages from satellite system you usually maintain RFC destinations from Sol Man (SMSY) to the connected systems. Then you use the generated *_BACK destination in your satellite system and add it to table BCOS_CUST.
All these steps and many more are described in IMG in Solution Manager.
Regards

Urgent: sxi_cache on the satellite systems

Hi every one,
The question basically would be how the transaction sxi_cache should behave on the satellite systems.
When I run the tcode sxi_cache on one of the satellite system. I get 2 error messages
1.Unable to refresh cache contents
2.Error during last attempt to refresh cache
Double-Clicking on each of them will give an error-id as "BUSINESS_SYSTEM" but no error-code. In the screen below, it says "NO INTEGRATION SERVER"
PS:Delta-Cache Refresh and Complete-Cache Refresh are disabled on all the satellite systems. I am not sure if this is normal.
reg,
Message was edited by:
naveen chitluri

Hi,
Check this blog i am not so sure if it will solve the issue.
/people/venugopalarao.immadisetty/blog/2007/03/15/adapter-engine-cannot-be-found-in-integration-directory

Cheers,
*RAJ*

Configuration check error: The SMD Agent is not able to connect the Satellite System (J2EE stack)

Hi friends,
Getting the below error in step 10 (configuration check) in managed system configuration.
The SMD Agent is not able to connect the Satellite System (J2EE stack).
Please check the JAVA Connect Parameters provided in the Managed System Setup Wizard for this
System.
java.rmi.RemoteException.P4 Connection failed -
P4AuthorizationException -
com.sap.smdagent.plugins.connectors.p4.exceptions.P4AuthorizationException:
Access is denied to SAP System sid [XYZ/null]: check the connection
credentials.More details about the error in agent 'xyz' log file
(SMDAgentApplication.X.log).; nested exception is:
com.sap.engine.services.security.exceptions.BaseLoginException: Cannot
authenticate the user.
The SMD log file referred to in the log above gives the same information and not anything much useful.
Any idea what could be the reason for the above error?
Thanks,
Arindam

Hi All,
Thaks for your suggestions. I chcked the note 182020, but the issue described in the note is for error byte code adapter installation whcih is not my case. The byte cde adapter intallation has been successful in our solman system All the steps from 1 to 9 are green. Only in step 10, check cniguration I am getting the above error.
The logon test wth the user id in step 3 "Enter system parameters" is successful. The message server port is also correct.
Hi Khaja,
I went to the links as suggestedby you but there its about a ifferent error message "Invalid Response Code: (401) Unauthorized.". I am not getting any such kind of error.
All I am getting is this -
The SMD Agent is not able to connect the Satellite System (J2EE stack).
Please check the JAVA Connect Parameters provided in the Managed System Setup Wizard for this System.
java.rmi.RemoteException.P4 Connection failed -
P4AuthorizationException -
com.sap.smdagent.plugins.connectors.p4.exceptions.P4AuthorizationException:
Access is denied to SAP System sid [XYZ/null]: check the connection
credentials.More details about the error in agent 'xyz' log file
(SMDAgentApplication.X.log).; nested exception is:
com.sap.engine.services.security.exceptions.BaseLoginException: Cannot
authenticate the user.
Thanks,
Arindam

Report to pull kernel patches of all the satellite systems

Hi Experts,
Is there any report in solman system to pull kernel levels of all the satellite systems or is there any process to find out kernel versions of all the satellite systems at a single glance in our solman system.
Our solman system version is 7.0 EHP1 SP6.
Thanks,
Venkata

Hello Jared,
Fast forward a couple years now. Is this kernel information a feature now in Solution Manager 7.1 SPS8?
Cheers,
Dan Mead

Raising an Alert ,when the Legacy system is down

Hi,
I want to raise an Alert or some thing when my Source Legacy system is down.
My scenario is File -to - IDOC . I'm getting all the XML files from the FTP server. so, My source system is FTP srever . Due to network problem or some other problem my FTP server is getting down very frequently. Now i want to send this information to respected persons in a automated way.
Is there any option that know the Legacy server status , How can we know that FTP server is down .
Please suggest me some solution for this type of prblems.
Regards
Jain

Hi
You can use BPM and check whether the system is up or nt (using the Connection FM STFC_CONNECTION )
In case of system errors and application errors you can use alerts.
System error: Runtime errors, mapping errors , application system is down, Adapter engine is down etc....
application error: If you are checking some validations , if they fails you can throw alerts.
For application errors you use BPM.
You can raise alerts if mapping, receiver determination etc.. fails in the integartion engine. You need to configure alert rules for this. You can go to RWB->Alert Configuration->Where did the error occur? choose integration engine and you can see different error categories and error codes which can be configured using alert rules. Refer this michal's weblog for configuring the same..
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
Currently alerts for Adapter framework errors are not supported.
You can also raise an alerts from BPM for any mapping failures, send step system errors/application errors using fault messages (through exception branch).
Refer this weblog for configuring an alert in the BPM
/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated
hope this helps..
Regards
Abhishek
Edited by: Abhishek Agrahari on Jan 30, 2009 7:54 AM

CCMS alert monitoring data for ORACLE is not visible in Central system

Hello,
I have installed sapccm4x agents in the CI of the Satellite System and it shows in the Central System as sucessfully registered under Agents for remote System and the RFC Connection test is also successfull. When i check in RZ20 in Central System not all the predefined monitors are visible of the Satellite System in the Central System and mainly the MTE element ORACLE. The database,CI and other instances on the Satellite System are installed on separate hardware. As said the database is installed not with the CI but a standalone.
Please let us know what needs to be configured in order to get the MTE element of ORACLE to show in the Central System.
Thanks,
Vinod Meno

Bhudev,
Thanks for the quick respose..
1.Sapccmsr agent is installed on Java standalone server and it has been sucessfully registered and running and we can grep the process to see its state as well as in the Central System i can see under ccms agents for remote systems it shows and the RFC connection test is also sucessfull.
2.Yes we are sending the data from the DB to CI first,but we also want the data visible in the Central System mainly for the MTE element Oracle.The filesystem of the Satellite Systems shows up in the Central System but i am intrested to capture the MTE element Oracle since we plan to monitor the tablespaces threhold .
I am thinking of opening an SAP message but i am trying to see if i can get some info that can give me the result.
Regards,
Vinod Menon

Problem with the mail generation for the CCMS alert

HI ,
I have created CCMS alert for the RFCdestination in the system and is working fine, and now i would like to configure mail for the same alert for that i have did the following
1.copied the method CCMS_ONALERT_EMAIL_v2 in RZ21 and created the new method .
2. And then assigned the same in the CCMS alert in the autoreaction tab.
But still iam unable to generate mails.Mail configutation is ok and am able send mails to external addresses.
Can any one please let me know if iam missing anything and guide me .
Any help is appreciated

Hi Vamsi,
Please check below thread and go through suggested documentation.
Automatic Email for CCMS Alerts
Revert for any queries.
Regards,
Rajesh

Accessing the service desk message from satellite system

gurus ,
after creating a creating a service desk message to solution manager system via HELP->CREATE SUPPORT MESSAGE ,
how does the message creator from satellite system will view/change the message created by them at late point of time ?

Susin,
the problem is a commonly asked one that I get when I present the Solution Manager to customers. There is always the question: How can the user see the status of the ticket?
From my point of view you can give them access to the worklist but I guess it is really a pain for the user to log on to SolMan and to access the information from there through a complex transaction.
Alternatively to provide the user with access to the ticket system, you could consider sending out an email on (all or only critical) status changes from the system bei assigning an activity to the status change. That might be much easier for the user (and for you).
After looking at and working with work centres I think it would be worth to install the neccesary patch level. It is really beneficial, for the user reporting a problem, as well as for your help desk monitoring their issues.
Since it is a very common question, and Ruediger seems to be close to the source, can you (Ruediger) maybe provide some information how SAP is going to handle that in the future? Is SAP purely focussing on the work centers in Solution Manager, or is SAP planning on a track & trace possibility within the satellite system for the users?
I guess there is no easy solution to your problem, but maybe I was able to provide some ideas how to provide more funtionality.
Cheers
Markus

How user trace the message created in Satellite System

HI All,
I'm using Servide Desk in my company. Just wondering how user can trace the progress of the message created where email notification is not configured.
Remember when user send/save the message, there's a message number created. Just wonder any center/ transaction code user can trace the progress and have a visible view on the message ON THE SATELLITE System, not in SOLMAN.
Thanks,
NIcholas Chang

>
Nicholas Chang wrote:
> Hi All,
>
> What standard F4 help screen should i modify and from where should i start? Could you please enlighten me on what function or program that this F4 help screen bind to? I need to know the function/program in order for my abaper to work on this.
>
> Also, i just wondering is every user able to create message in Satellite System under Help -> Create Message? According to the SOLMAN Security Guide, it mention user with role SAP_SUPPDESK_CREATE are able to create message but i've and created and tested with a restricted profile user without SAP_SUPPDESK_CREATE role, and it still manage to create message.
>
> I've completed the SOLMAN SD setup and currently tryin to fine tune it.
>
> Your help is very much appreciated.
>
> Thanks!
> Nicholas
Hi Nicholas
If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
Regards
Amit

To view the list of users in Satellite Systems from Solman

Dear Friends,
We wish to view the list of users in a satellite system (say ECC5.0) from solution manager 4.0, can anyone help us to find the same.
Regards
Senthil

Hello Senthil,
You mean the list of BP associated to the satellite users already created? If this is the case
in DSWP, choose a Solution that has your satellite as system and go to Edit->BP
Add the satellite system to the list and if I don´t remember wrong you will get the
BP for the satellite users already created in the righ chart.
Sory if I don´t get the correct question?
Best regards,
Dolores

Central Performance History from satellite systems

Hi,
I'm investigating Central Performance History at the moment but am having problems getting the statistics from the satellite systems from Solution Manager.
I have our Solution Manager system setup as the CCMS CEN. I monitor about 10 SAP instances using CCMS and a number of non-SAP systems. CCMS works okay and issues alerts. I believe that this means I have the necessary RFCs in place for communication between Solution Manager and satellite systems to collect performance data.
When I use RZ23N to review the data being collected it only shows the Solution Manager system, it doesn't show any of the other SAP systems.
How can I configure the other systems to send their performance stats to Solution Manager so I can report centrally?
SolMan - NW 7.01SP4 on Windows 2003
Satellite systems - NW 7.0
I've read through the help pages but them only seem to reference one system, rather than collecting from satellite systems.
Thanks,
Gareth

Hi David,
Thanks, I hadn't looked at the note.
Section 2 - history of all connected systems showed me what to do to collect the data. I had seen that in the setup but not understood the implications of it fully. The note explained it much clearly than the SAP help.
Thanks again,
Gareth

TMS - CCMS Alert domain doesn't appear

On my training system when I go into STMS, then CCMS Alert Monitor,(The "Bell" icon") the domain doesn't appear under change and transport system. It also won't allow me to create it in rz20. I've tried redistributing and activating the stms configuration and it still won't appear. Ideas?
Thanks,
Daniel

Your Problem is not with STMS configuration.
Based on what you have explained i am thinking because of the system copy you have performed the MTE classes of target system have been over written from source system (of your system copy)
But it is not a big deal to bring the MTE classes again.Below is the procedure.
Logon to the Solman - RZ21 --> Configure Central reaction ---> Assign Central reaction
Under System ID - Select SID of your satelite System --> +MTE Class from the system.
Once you do that you should get following message ### MTE Classes were collected by <Satellite System>
Hope this helps

CCMS alerts of the satellite system

Similar Messages

Maybe you are looking for