Problem upgrading Broadband package

I am on Broadband Option 1 (now just called Broadband) with a 10Gb monthly limit.
After incurring several £5 one-off charges for exceeding this over the past year, I've decided to upgrade to the next package which is unlimited (Broadband Unlimited) at £16pm.
On following the upgrade button links, and choosing Broadband Unlimited at £16 pm, and then entering my phone number and account number, I am presented with 2 options - the first my existing 10Gb option, the second Broadband Unlimited extra (unlimited BB + 50Gb cloud) at £21 pm.
Why do I not get offered the Broadband Unlimited package at £16 pm.?
Jim Ormerod

use the options team and see what deal you can negotiate 
options team 0800 800 030
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  • Problems upgrading my Broadband package

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  • Can I upgrade my BT Broadband Package within 12 mo...

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     Phone the options team who are UK based 0800800030
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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